La Quinta Inn & Suites by Wyndham Dallas - Wylie

The hotel was clean. The breakfast was good. Was close to the location where we needed yo be. I felt like the furniture in the room was older and worn. But other than that it was a good place to stay. Also the staff were friendly and professional.

Bed was good and is appropriate for price. Very thin walls and could hear any and everything. Breakfast was okay, biscuits ran out quickly but they were replenished. Would stay again.

There was a cockroach in my bathroom. Staff was friendly and helpful overall 7/10

Excellent

The room clearly needed a deep cleaning. It appreared to have not been vacuumed at all.

Nice hotel, friendly people but the staff was playing his telephone videos so loud while everyone was eating breakfast. It sounded like Islamic Worship music so if that offends, beware. People were trying to enjoy their coffee and breakfast but couldn’t because of the volume of the videos from the staff member at the front desk.

Room was very clean .. staff very personable.. would definitely book again.

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Clean

pool was closed, a cockroach in my room, first room the shower never heated up 2 different times of day, and not at peak hours of use. pillows were awful as well, I ran into a family that went to the store to buy their own pillows.

Pool broken and room smelt like cigarette

Looked clean initially. Large roach in the room. After being told we could get a refund for the days we didn't stay, no refund ever came through, despite multiple attempts to contact them through myself and booking.com. Staff repeatedly said it was fine, and they'd process it.

Our stay was okay. The room was clean for the most part, the top sheet had a weird stain on it so we took it off, but we were able to just use the comforter. The other downside was the shower took FOREVER to heat up. My boyfriend waited 10 minutes just to end up taking a somewhat warm shower. I told him to leave the water running while I got ready to shower and I got hot water, but it just took so long to warm up.

The property was very well maintained inside and out. Staff was very friendly and helpful. The only downside was that the pool was closed due to a filtration issue. Will definitely come back again

Second night on fourth floor was better, but walls are thin and could hear people in rooms next door. Shower door needs repair work to stay closed.

nice rooms

Easy check in and check out great prices very helpful staff would definitely stay there again!

All good for me.

Every thing is in average

Ice machine did not work my floir.

Very business friendly.

Everything A-to-Z was really good very safe area easy access to everything. Good breakfast good cleaning clean rooms. Everything was really good.

Even though I requested a smoke free room our room smelled like it had been smoked in. It wasn't too bad, but it was noticeable.

I stay here frequently and have no major complaints. Beds are comfortable, bathroom clean, AC works great, free parking. Breakfast could be improved - today there was no fruit but it is acceptable. Housekeepers should be taught to turn off alarm set on clocks in rooms by former guests. Yesterday it went off at 5:30 am! Next time I will check this carefully before going to sleep.

Got very clear impression omanagement was not heir management veral levels and dea of their proteery poor empresslanned our stay around using it but it was so out of whack and they're were not able to get corrected until day we left. . We

It was fair.

The cleaners treat guests like they are not worth their time. Take up the entire elevator without thinking about customers wanting to go up to their room Cleaning ladies, and 1 elevator.

Very nice breakfast and good coffee. Will stay here again since convenient to family.

Very nice and clean

Very nice hotel. Maybe come back if have a trip to this area.

Great place to stay

Roach on floor in room, a cat scratched up chair in room. The staff stopped me with my hands full taking my belongings to my car to question me if they were my belongings. Housekeeping opened my door even with a do not disturb sign posted. Overall dismal

No. Everything was EXCEPTIONAL!!!!

No water pressure or hot water in shower

Front desk checking person was wonderful. Our room was not great. Big crack in the ceiling and shower was awful. Pool had no towels and weeds were growing all around the edge. Also huge hornets all along roof of the back of hotel

I DO NOT recommend this place at all and I would give them zero stars, but because the front desk staff was so nice, I’ll give it one star. The pictures of this hotel are deceiving—it’s not even close to as nice as the photos make it seem besides when you first walk in. The lobby looks clean/well kept, but the floors, hallways, carpets in the rooms are stained/not clean. My BIGGEST complaint is the HORRIBLE musty, mildew, funky odors throughout the whole hotel (especially in the rooms), as well as extreme humidity that made the bedding feel damp. I asked to be moved to a new room, which the front desk worker kindly accommodated my request, however the second room was just as bad as the first (not the worker’s fault.) It was so bad that I had to find a completely different hotel to stay at which are limited in Wylie. Don’t stay here if you don’t have to…find something (anything) else

No comment

This hotel is running down, mold in shower, carpet needs to be washed. Toiletries cheap. This used to be a better hotel

Clean room, goog breafast

Came there to have my grandkids enjoy pool. The pool was dirty and green. A matter that we have bring to their attention.

it was close to home and not crowded, breakfast was decent, loved how there wasn’t much people at breakfast so it was nice and quiet. Very helpful staff as well.

It gets a little messy during breakfast time.

I like the breakfast. So I stayed at the same hotel about a week prior to this specific stay. That first stay was great, room was great, no complaints. So I decided to stay again. The second time I stayed which is in regards to this review the experience wasn't quite the same. In my room the fridge wasn't working. I called the front desk to let them know and the young male who answered was like uhh well..?? I was like so can it be replaced or can I move rooms? He says well we're really booked and I'm like oh understandable so can it be replaced? He says well I will let someone know and we will get back with you. I didn't hear anything so the next day I bring it to another lady's attention at the front desk she was very great with her customer service and was apologetic because she didn't seem to be aware of the issue and I don't believe the young man said anything to anyone but explained how maintenance had already left for the day but did want to let them know. All this to say the fridge didn't get replaced until the night before I had to checkout. Also the shower head was awful there was barely any water pressure and the water was more of a trickle. I also brought that to their attention but she did tell me that it's something that maintenance would have to do. However I did make it work with what I had. I also let them know the shower door had been broken before I even got there. I know this isn't the staffs fault but the people above me those few nights were stomping all night. I did call the front desk but I didn't want to keep calling as I felt bad I already had so many issues.

I liked everything about the stay

The breakfast was hot and delicious staff was nice and our room was awesome water was hot in the shower couldn't not have asked for more the price was affordable and Being pet friendly awesome.

Really enjoyed our stay as always ❤️ loved the fact that Wylie location is away from local traffic and very peaceful 🤘

The room was not clean, the hallway carpet was dirty, the ice machine was dirty and beeping. Breakfast was not good.

Need better pillows and the water pressure in shower needs to be better

Nice We stayed for a leisure trip.

I enjoyed my stay

Clean room and great staff

Had a great time needed a few things staff was very helpful. Will definitely come again.

We were in Rm. 107 and they were in Rm. 109.

Good

The only thing I would change is allowing customers to be able to add the cost of snacks to their room instead of having to pay separately.

The pool was dirty

Centrally located in regards to suburban Dallas. Towns like Plano and McKinney are close by.

Pool needed cleaning

Great customer service but we no no tv service and the air conditioning smell like mold . I told the front person but not fixed .Smells so bad we didn’t stay in all day long.

Not bad for price . Lady at counter was amazing . Think the need new maintenance people bc stuff just needed to be done that was easy …

The breakfast was not very good

Cold water

The faucet was loose & the toilet paper handed was loose.

Pool , breakfast

It’s the second time we have stayed at this location. Great place to cool down when your A/C goes out at home

Not happy with the condition of the restroom was in. The shower glass door was almost coming off its track. Making it dangerous for people stepping into the shower.

The customer service was outstanding, and it was clear that the staff genuinely cared about their guests. The property was quiet, safe, and conveniently located, which made my trip even more enjoyable. I truly appreciate the excellent hospitality and attention to detail. I highly recommend this motel to anyone looking for a clean, comfortable, and affordable place to stay. I would gladly stay here again on my next visit. Thank you for making my trip such a pleasant experience!

The hotel was in a convenient location offering breakfast, a little shop where you could buy some amenities, and a nice pool with a “fire” pit. There was no hot tub and the pool was only an outdoor and I’m not sure if the fire pit worked, but that was okay for us. The pool was really nice and offered a 0° entry. The room was clean and had everything we need. Breakfast was sufficient.

The property was very convenient for our situation... The rooms were very clean nice towels in the bathroom microwave large refrigerator and the swimming pool was fantastic. Well except for no umbrellas in Texas Sun it was a bit of a challenge. We were awaken "EVERY" morning at 5:25 am....with slamming doors, stomping feet, chanting, ice machine, and it went on long enough to where you couldn't go back to sleep... We were moved up one floor the second night but the other three nights it was the same situation. I believe the hotel has people living there full-time...they're not concerned about the guests.

Great place to stay as always.

That’s only thing I didn’t like about this hotel.

Pool closed too early.

Enjoyed our stay.

Good place to stay but need lots of upgrades inside the hotel and breakfast setup and proper timing needed M-F 6 to 10am and 7 to 10:30am specially in summer time. Customer paying lots of money etc…….

Nothing.

Clean and comfortable! Great place to stay!

Not a good experience

Plenty of parking, clean rooms, above and beyond staff.

Had trouble with room (door to room would hardly close and would be easy to get into). Front desk did not want to move to another safer room. Had to call corporate number (which was not much help either, they refer you back to hotel which management would not respond). When we showed the front desk they had other rooms we could book at their hotel they finally moved us to new room. Would not recommend due to poor management.

I reserved a handicap room with a handicap bathroom & it had a tub in it. I had asked for a walk-in shower, Not happy with this stay & will probably not be stay at La Quinta any time soon!

Location

The pool had slime. When standing in the pool, kids would slip and slide on the slime. I had to pull the kids out for fear of pollution and exposure to bacteria. The room had been cleaned, but I had to ask for toilet paper in the bathroom.

Good

Easy access was really nice, people were really helpful NA

5 day stay, comfortable bed, spacious room, no complaints

Shower pressure was terrible. Had to shower elsewhere

The room was clean and the beds were comfortable. The AC worked nicely. Water pressure in shower was quite low. Breakfast was just ok. No fruit available. Well located for us.

Need to increase the pool cleaning schedule.

great

THE ROOM CONTAINED ODORS, THE BED HAD A BLACK SPORTS ALL OVER

Everything was perfect!

Very stressful and unpleasant experience staying here.

The overall experience wasn't pleasant.

This is a good hotel, I felt that the area was safe and food, grocery, and convenience stores were in good distance. Minor issues like my curtain rod missing so it closed kinda funky, and needing to put new cocking around the bottom of the shower were my only complaint. Staff from the front desk to the house keepers were friendly and helpful! I would definitely stay again. Breakfast was good and decent parking!

It was a short visit. My husband and I have an occasional Date night. We always make a point to stay here. Receptionist was very kind .

The staff could’ve been a little bit more friendlier

Phone in room did not work at all the two days we were there probably still broke. Office chair broke, the other chair had a slit in the cushion and padding was coming out. Hair dryer did not work either and they never gave me a replacement. I WILL NEVER STAY IN A LA QUinta AGAIN!!! They didnt help with the problem they just didnt care. scale of 1 to 10 Negative 9!!!!!!!!!!!!!

Our only problem was when it was time to leave per my mistake I thought checkout was noon. About 11:35 a man not sure if management or clean up crew knocked on door immediately said we have to leave now. I said we have until 12. He said rudely no you have to leave now. No are you ok how was your stay. I said we will be right out. He said no you need to leave right now. Or we will charge you again for the room. I was a little in shock with the lack of customer service. To put it clearly we travel all the time for softball and due to this man my family and I will never stay with la Quinta in Wylie again. Very rude and unprofessional. I told him this much.

Clean and comfortable

The breakfast was very thorough in terms of items offered. And of course, it included waffles in the shape of Texas

Waffle batter dispenser broken. Definitely needs some updating.

Everything was great. Friendly and helpful staff. Very clean and room was amazing

Our experience staying at this hotel was worst part of our trip. First there was a mix up on our reservations and the “trainee” check in person had no idea what he was doing and unable to help so he called the manager who was not only unwilling to accommodate but was very aggressive on the phone to point that he was yelling. Second the walls are very thin and you can hear the people three rooms down. Third, the pillows were hard as rocks and the best was that the toilet paper holder only had one arm attached to the wall and the other arm was on the shelf. They patched the holes and painted over it so you hand unroll the toilet paper like you’re in jail. If you can find another hotel, stay there!

Dirty bad sofa

Breakfast was ok.

It’s old sofas and dirty

The place was clean. The shower flow was on the weak side but the water was nice and hot. A jaccuzzi would have been nice to have. All in all a good stay for the price.

Breakfast is not that good. Not enough staffs on counter. There is scarcity.

Nothing stood out good or bad. We needed to use a wash rag to wedge in the shower door to keep it shut but, this was better than HI leaky shower door.

breakfast, staff

Overall the room needs to be completely remodeled. The shower had cracks that were just glued together. The headboards of the bed was peeling. Even though it's complementary breakfast it's the same thing everyday. The bedsheets had holes and the list goes on and on. Wouldn't recommend this place.

Our room was #302. The headboard was worn and flaking with black flecks of vinyl. We woke up with flecks of black specks in our hair and face. The shower pan either had mold or was badly chipped. I mentioned these items at checkout. The manager apologized but didn't seem genuine. For $150 per night, we expected less deferred maintenance.

Room was dirty and not clean. Plus I couldn’t get my money back

Shower heads are dirty and you can see the lime buildup and doesn’t put out full strength of water pressure. The room I had had to fight with front desk to get a properly working tv and the bathroom door took all your strength to get it to open and shut due to dragging on the floor

We had to move rooms first night because the shower head didn’t work. They were also missing a door handle on the bathroom door. Also there was no ledge of any kind in the showers to put your shampoo or soap on. Had to put the bar of soap they gave us on the ground with anything else you needed. A few people were traveling with us also had very low water pressure and shower problems.

This property was very run down. All the furniture was in desperate need of replacing. Strong bleach smell when we arrived. Red flag. Trash all over the room and an empty food container left tucked under our bed with old food still in it. Talked to the GM but he did not offer a discount or refund, he just simply asked if I wanted to stay or not. Would not recommend.

First night the room was dirty. They did clean up the room between nights. Breakfast was adequate only

The staff are professionals.

Clean and spacious room. Breakfast coffee is delicious. Welcoming staff.

People drinking and tailgating in the parking lot until 2 AM