Holiday Inn Express & Suites Wylie West by IHG

Every thing was great

Exceptional

We had a nice stay at the Wylie Tx Holiday Inn. The room was clean. They upgraded their coffee machine in the lobby to where it is freshly ground coffee beans which I liked But they took the coffee makers out of the rooms. Did Not like. The work out room you were not able to get into because the key entry was not working. Only one washing machine and one dryer for the entire hotel for guests. Really! Over all it was an okay stay.

The room was not made and our Son left the room. We arrived at 11:00 pm in the night and out of 3 rooms one room was given to us without cleaning. The room was never made after the previous guest left. The corridor carpets are not clean. They don’t have enough ppl to look after the property or guest.

Bad

The whole experience was quite bizarre. There wasn’t anyone at the front desk, which giving the guy credit, maybe he was taking something up to a room. But when checking us in he said we were lucky to get the last room

No clean room for two days although complained serval time

Exellent service

First room I was given was not cleaned whatsoever. Same bedsheets left from a previous customer, crumbs, toilet had hairs all over it, and cup marks all over the tables. Second room I was given had urine/fecal matter stains on the toilet seat. By the third room, I couldn’t trust that my room was clean. I ended up having to stay because the manager did not want to issue me a refund. He then proceeded to tell me why he didn’t want to refund, which was bc he paid commission to Expedia and therefore he was losing money… despite the fact I was given a dirty room TWICE. The front desk staff was nice and helpful through the situation. Anyways, I personally wouldn’t stay there again. (PS zoom in on the toilet photos to see hair and stains)

Very good

When walking into room, we noticed how dirty the bathroom floor was. It looked a bm had been tracked throughout the bath and entry. The carpet need to be vacuumed. The bedding didnt look clean. The bathtub was not clean. Staff moved us to another room. However,that room smelled like sewage. At 71 i need lots of light. With bedside lights it was not near enough. I wont stay there again.

Exceptional

Everything good put me my $50 deposit return ASAP thank you

Easy location to my event Hallway lights at night and ice machine not working on 4th floor

Gave us a room beds not made up or ready to use. They did move us to different room.

Good Good

Good Good

The temperature of the room was PERFECT, the cleanest room ive ever been too! Breakfast was AMAZING 100/10 IT WAS PERFECT

Great location! We left the west coast at 2.20 am and didn’t check into the hotel until 11:00…so we were exhausted. We checked in late and it was one issue after another. 1. Checked in, got to our room and the door was propped open. Dry weird! 2. We went in and the toilet was plugged and almost overflowing. 3. Notified the front desk and we were handed a plunger. Plunged the toilet and we finally unplugged it. 4. While plunging my husband leaned against the wall and his shirt was covered in drywall dust. 5. Room did not have garbage can. My husband took a shower and water flooded the bathroom because of an issue with the shower door. We had to use all our towels to wipe up the water. 6. No shower shelf or place to put shampoo and body wash. They had to be stored in the bottom of the shower. 7. Wall thermostat was missing so had to control air from the a/c unit. 8. Light above the TV wouldn’t go out so at 12:20 the front desk person came down and informed us that there was no way to shut it off…the switch was eliminated in the “remodel”. They finally came down and threw a blanket up over the light so we could get some sleep. 9. I tried to find a phone to call the front office, but there was not a phone in the room to call for help, so I had to look it up on our booking information. 10. Carpet was very stained and so was the bathroom linoleum. We are not typically picky but when there are numerous issues it reflects a major problem. Over the years we have come to expect a certain level of cleanliness and pride in the Holiday Inn Express facilities and that was not found here at this location. We talked with the manager the next day and he provided us with another room, but there were issue with this room as well. Hanging rack for clothing had been removed so we had to take all of our hang up clothes and put them back in the suitcases. The bathroom door was a slider and it would not close. It was stuck open and would not budge.

Great location! We left the west coast at 2.20 am and didn’t check into the hotel until 11:00…so we were exhausted. We checked in late and it was one issue after another. 1. Checked in, got to our room and the door was propped open. Dry weird! 2. We went in and the toilet was plugged and almost overflowing. 3. Notified the front desk and we were handed a plunger. Plunged the toilet and we finally unplugged it. 4. While plunging my husband leaned against the wall and his shirt was covered in drywall dust. 5. Room did not have garbage can. My husband took a shower and water flooded the bathroom because of an issue with the shower door. We had to use all our towels to wipe up the water. 6. No shower shelf or place to put shampoo and body wash. They had to be stored in the bottom of the shower. 7. Wall thermostat was missing so had to control air from the a/c unit. 8. Light above the TV wouldn’t go out so at 12:20 the front desk person came down and informed us that there was no way to shut it off…the switch was eliminated in the “remodel”. They finally came down and threw a blanket up over the light so we could get some sleep. 9. I tried to find a phone to call the front office, but there was not a phone in the room to call for help, so I had to look it up on our booking information. 10. Carpet was very stained and so was the bathroom linoleum. We are not typically picky but when there are numerous issues it reflects a major problem. Over the years we have come to expect a certain level of cleanliness and pride in the Holiday Inn Express facilities and that was not found here at this location. We talked with the manager the next day and he provided us with another room, but there were issue with this room as well. Hanging rack for clothing had been removed so we had to take all of our hang up clothes and put them back in the suitcases. The bathroom door was a slider and it would not close. It was stuck open and would not budge.

Place is great. People were great.

The bathroom was clean. Breakfast was satisfactory. The room, elevators, and common areas didn’t smell fresh, there were several stains in the hallway. The reception desk staff had the personality of a toll booth clerk.

The bathroom was clean. Breakfast was satisfactory. The room, elevators, and common areas didn’t smell fresh, there were several stains in the hallway. The reception desk staff had the personality of a toll booth clerk.

Superb

Bad

Ice machines were broke,orange juice was horrible pancake ma hine broken breakfast food was cold

Ice machines were broke,orange juice was horrible pancake ma hine broken breakfast food was cold

Did not received daily housekeeping, towels or supplies

Great stay! Staff was very friendly. Hotel very clean.

Awesome

Breakfast could have been better. And the morning staff could have been more attentive I had to wait for the man for over 15 minutes before he came to the front desk other than that the hotel was wonderful room was clean and comfortable would stay again

Breakfast could have been better. And the morning staff could have been more attentive I had to wait for the man for over 15 minutes before he came to the front desk other than that the hotel was wonderful room was clean and comfortable would stay again Breakfast could have been better. And the morning staff could have been more attentive I had to wait for the man for over 15 minutes before he came to the front desk other than that the hotel was wonderful room was clean and comfortable would stay again

Breakfast was good, and provided us with what we needed to start our day.

The Good: • The breakfast was okay (not too bad!). • The staff was generally fine. • The pool and gym were decent amenities. The Bad (False Advertising): • No Cribs: The website advertises "free cribs/infant beds," but when I asked the receptionist, I was told they didn't have any. • No Daily Cleaning: The site says they offer daily cleaning, which was not provided. My mom explicitly asked the cleaning staff in the hall to clean our room while we were out for 6 hours attending my graduation (trash was full, toilet paper was low). We came back and the room had not been touched at all. Conclusion: It served its purpose as a place to sleep, but management needs to address the lack of housekeeping and stop advertising amenities (like cribs and daily cleaning) that they cannot actually provide.

Breakfast wasn't bad, I liked the pancake machine when it worked I have a room smelled like mold and mildew it was hard to breath at night. I had to switch rooms and the scent was there too.

Room was not cleaned or made when I got there. Bed not made or sheets on it. Room was actually opened. No other option was given besides just throwing on some sheets.

Excellent

Excellent place to stay and relax.

Overall the property was bery

Told me no rooms were available even after booking.

The property was clean, and the staff was great, but the shampoo, conditioner, and body wash containers are at the end of the tub/shower where the contents can’t help but fall on the inside of the tub making it very slickly. I slipped and bruised my shin pretty bad while trying to get in the shower. So, be very careful when getting in the shower! Also, we stayed three nights, and the second morning while we were trying to get dressed for our grandson’s graduation, all the lights in our room went out. The man who was on duty at the front desk could not find the problem, and brought us a lamp. He eventually put us in another room which was fine. Overall, it was an ok experience. However, the people at the front desk were exceptional, and the breakfast was absolutely wonderful!

People were very helpful. Breakfast was fine. Very clean rooms

Wi-Fi out. Room not cleaned

Breakfast was terrible! The egg and cheese omelette was still frozen. The pancake machine never worked. The only thing that was edible was the oatmeal. Checking in was horrendous! She couldn’t find my reservation even though I had the expedia confirmation number. Room was clean and nicely put together.

Great breakfast. Hotel was extremely clean. Comfy beds. Great staff.

The room was satisfactory except for the bath tub was too slippery when the water ran. I had to stand and hold the grab bar to keeping from falling. Also when I got ready to leave both elevators were out of service. I had to bring my belongings down by stairs. One elevator was out of service when I visited in October and apparently never repaired.

Good

Yes!

Staff was very friendly. Walls are quite thin, so bring headphones if you want to sleep through the night. A lot of water collected in the tub during the shower, and I almost fell a couple times. Hotel is under construction as well.

Staff was rude, no TVs for 2 days, ice machine broken

Given the circumstances, this was not a matter of preference or change of plans, but an unforeseen emergency. Since I was unable to travel or check in, I do not feel it is reasonable to be charged for a stay I could not physically make. I would sincerely appreciate your reconsideration of this matter.

This property was either being remodel or had a water break. Lots of needs due to ice storm. The attendants were efficient but not greatly helpful.

The room and the whole hotel was dirty

Excellent

Love the easy park & check in. Very clean and quiet too. Rooms are beautiful & comfortable, very welcoming for any type of stay. Third time staying here and will continue!

Amazing staff, room, cleanliness and easy check in

Thank to the staff on duty, I think Ola was training someone I don't remember her name, but was was equally professional and helpful. It was a short stay but it worth it.

All good

Clean room. Great staff. Love the walk i shower!. Breakfast was top notch. They were putting up the Christmas decorations when i was there. Nice!

The rooms are very outdated and not very comfortable to stay in. The restroom had little bugs in it by the shower and toilet.

The room was clean, staff were helpful and friendly. Area is nice and lots of food and stores near by. Also felt very safe.

Very friendly, clean and safe 👌

Yhis was a pleasent stay. Room was clean breakfast was good staff was beyond helpful. We had to check out a day early and they helped me get it done. My only gripe (and it's not specific to this hotel) is the beds are way too high. I'm old and short and have to bring a stool to even get in the bed.

Staff was awesome

Room was clean, breakfast was great! Service was friendly! Will definitely stay again!

It was ok. It’s close to family that’s why I stayed there. But they gave us a room at check in and it wasn’t even done, unmade beds, trash everywhere. They’re not ready for guests. Girl up front was “training a guy but then she didn’t even let him do anything. Makes me wonder why the employees aren’t delivering, cuz they’re not really training/teaching. It’s more like “watch me”. Whatever. It’s a hotel. It’s neither here or there. I got a bed and shower and I’m cool with that.

Short stay

Very accommodating. Staff at the front desk were wonderful! Breakfast staff the second morning was not on top of his game. The room was very clean and I would recommend this hotel to others

The hotel is under renovation at this time so I’m not being too picky. Only one elevator was working. The air conditioning is strong!!! The hot water took 5-10 minutes to get hot. Overall good value for $$$. One last thing, the road it is on can take some time to get on. It’s busy most of the day.

Newly renovated, friendly staff

*bed makes loud noises *Food quality is poor

Among other things, the carpet in our room was filthy. It was so dirty. And, some unknown substance was ground into it in several spots. Take a look at the pictures. I took those in case the property tried to charge us. The pictures don't quite convey how bad it looked. Ironically, we were told a couple of hours into our stay that we had to leave the room so they could deep-clean the carpet and AC unit. When we complained, the manager - who was perfectly friendly and professional, I must say - said we should have seen a flyer pushed under our door, and that the person at check-in should have informed us in advance. Neither of those happened. The cleaning was called off (maybe not the best idea). She was doing her best in what was a very bad fail in planning, so I have to give her credit for that. Breakfast was dismal. Probably the worst I have ever had at a hotel. The manager on duty said they were changing management, and that was why they were out of everything. (We paid for this?!) To be fair, the staff were professional and responsive. They were obviously going through some challenges. I just wonder how bad it must have been before new management was called in. I chose this property because we have always had great experiences with this chain. This stay proved that you should read the reviews first. Hopefully the new people can turn this around for future guests.

Overall the property was nice. The staff was on point. Everything was very good

The first room they gave us, the AC unit was leaking and the carpet was soaking wet. I called down and they quickly moved us to a different room. New room was missing the TV remote so they went to the originally booked room and brought us that one. Overall, good stay. Only complaint was that the pool water was green and dirty. We were not notified of this upon arrival so my kids were dressed in swimsuits and sunscreen to walk down and be super disappointed. One of the reasons I booked this hotel was for the pool. It was still over 100 degrees outside so I would have expected the pool to be kept up with.

This hotel is in various states of disrepair - one elevator is broken, several halls are torn up as if under construction, though minus the sheeting/indicator that they're being improved. Our room had stains on the couch. The pool is green and actively growing things. The bed was clean and the staff was friendly.

Hotel was dirty overall. Carpet stains in all the halls. The pool was nasty and not usable for my grandson. Obviously by the look of it , it has not been maintained in a long time. Patch work on the wall of my room and not painted. Bathtub had stains also. Just appeared to not be well maintained at all. will not stay here again

Breakfast

Na

no medicines or toiletries to purchase we had issue with loud music but called front desk and they handled it ice machine 4th floor broken breakfast was nice staff were nice

The lobby and hallways were warm. One elevator was out of order and the pool was closed. I'm not sure what was going on or if this was a cost saving measure. The room was nice, AC worked well. The breakfast was good.

The staff was very friendly! The breakfast was very good. The building needs a lot of help. Needs to be cleaned from top to bottom. Needs quite of bit of repairs.

The service and food was phenomenal. The pool appeared unclean, not sure if it was under construction. That was a little disappointing.

Bad odor in the room.

The rooms ( especially the bathroom ) was not very clean. We went and bought cleaning supplies. There was no air conditioner in our room the first night . We had to change rooms to have air conditioning the second night which worked well. The entire stay (4 days) there was no air conditioning in the hallways in the Texas August heat.

The people were nice. No one at the counter for 10 minutes when we checked in. The air conditioner was not on in the halls, which was uncomfortable and the humidity made the halls smell. The carpets had a lot of spots on them. The elevator would jump when it went up. The air conditioning worked great in the room. The room was clean. The bathroom was nice.

For the hotel to be so young, it really is worse for wear. The hallways are kept at 86 degrees possibly due to a broken AC unit. The air conditioners are actively leaking on several floors. There were areas with carpets and baseboards pulled up. Per hotel staff, no action plan to replace or fix these issues. They plan on leaving it in this rustic chic look. The AC in the rooms have black mold growing on them and the carpet is constantly wet. One elevator is down for “long term maintenance” and the other one is quite rickety. The nightly price of $100-$125 per night is elevated for the condition and service received. This is easily a $60-$80 per night type of establishment. Breakfast was good, but I couldn’t help but wonder what condition the kitchen was in and how the food was prepared. Most of the food was burnt leaving me questioning if they just saved the previous days’ food and put it back out. The pool was merky. One of the only positives was the Great location. Do yourself a favor and check out La Quinta next door, they are brand new. This one was rough!

Cons: The room was not ready at check-in time (3 pm). We waited about 15 minutes. The room was called a "suite", but it was just a room: 2 queen beds & a sofa bed with no bedding on it. When we called the front desk, we were told to cime down and get some ourselves. The room was listed for "7 people", but only 3 sets of towels were provided. We asked for more towels and received 2 more. We asked again and were told to come get 4 more. There were no "pool towels", which made the towel shortage more challenging. We had to use the towels for the pool AND bath.There were 7 of us, and I assumed it would be an actual suite (as listed) with room for a roll-away bed. At check-in, I asked for a roll-away bed and was met with a confused stare. (She was NOT rude at all, just confused.) As it turns out, they do not have roll-away beds. Our 18-year-old grandson slept on the floor. And when we asked for bedding to make a place for him on the floor, we were (again) told to come diwn and get it. No pillow and no blanket were orovided fir him. Of course, the queen beds had 4 pillows each, so we gave some of those pillows to the people in the sofa-bed and the one on the floor. My husband went down to the desk to ask fir blankets. He got two, and that allowed us to make the floor feel a bit softer for our 18-year-old grandson. Honestly, I think they were short-staffed.

man at front desk smelled bad

Did the job well

It’s a o

Love it. Love it. Love it

Breakfast was not the greatest. Room was not stocked well. Only 2 sets of towels for 4 people, 1 roll of toilet paper, so we ran out and ran out of toiletries too. Not sure I’d stay here again

Walked in and hotel looked great. Looked at the pool and it was green. Went to our floor and it was 90 degrees. Got into our room 80 degrees and had a terrible pet odor. Asked to switch rooms and told(it doesn’t smell bad to me) and was given a bottle of air freshener. The fridge did not work and the pull out mattress had some suspect spots on it. Not the holiday inn experience.

Carpeted hallways are disgusting. Big stains everywhere. Strain in front of my door looked like someone threw up. It appears no carpets have been cleaned in years. Thin walls allow you to hear your neighbors and loud hallways. Very cheaply built hotel. Definitely would not come back. Front desk staff is very friendly though.

Would stay again everyone was friendly

This is the worst, filthy, run-down, non-responsive staff. Broken toilet, stains on carpets, stains on towels, staff didn’t respond to anything at all and could benefit from a customer service class. Noisy. I think 1 person works there. It was gross. Never again.

Thank You

- no one was at checkin desk at 5pm for several minutes, no sign at front desk. After waiting over 15 minutes, we left and came back a couple of hours later. - no signs denoting “Pardon our mess”, flooring up/bare concrete, drywall removed, etc (water damage?) - stairwell all the way up to fourth floor was dirty, wasn’t swept or vacuumed the entire time we were there. Trash scattered throughout. - ants in our room on fourth floor - our room was not serviced after first night, so we only had one towel upon returning late second day. Front desk didn't answer for more towels to be brought up or picked up. - in the past, breakfast was well serviced. This stay, multiple offerings were out of service, biscuits were hard, gravy was lukewarm and coagulating. We hope that these items can be improved, we like being able to stay in Wylie when visiting family.

We need next time good vegetarian breakfast with more options

We stayed at this property exactly one year ago and it was completely different.

I could not ask for a better experience than my stay at the H I Express in Wylie Texas . Friendly staff , Clean rooms, Gym ,Pool and a hot breakfast with plenty of options to chose from at a very reasonable price

They are all so good

Our beds were dirty and our sheets were also dirty. They were also undergoing some renovations. The beds were comfy for a nights stay, but overall was just an okay stay.

Property dirty overall, both outside and in. Lobby was stuffy and hot i assume from lack of A/C. Front desk computers werent working properly and the poor desk attendant was clearly frazzled and disorganized as a result, understandably so. The room was ok aside from the broken toilet paper holder, dirty unvacuumed floors, and the view of disgusting half-filled green swimming pool. This property is in disarray and needs some help.

Hotel not maintained. Dirty common areas and a green pool

Enjoyed stay

There were many things broken in the room. There was no toilet paper holder except the brackets on the wall because it was broken. So the toilet paper sat on the counter. The tv was broken and only partially worked with green line at bottom of the tv. My colleagues room was covered in dog hair and not clean

Staff were very friendly. Room was clean and bed was comfortable.

Next time am visiting this hotel I want vegetarian food only this thing we expect overall hotel is good 👍

It’s relaxing

This hotel desperately needs a complete makeover, including the incredibly rude staff.

Hood

We pulled the bed spread back to get in the bed and noticed stains on the bed spread, then seen stains on the sheets as well the lady working gave us some new sheets so we changed them ourselves.The shower had mold around the drain and in the corners that could have easily been brushed out, if the person cleaning would have actually done their job. Said on line recent renovation but the hotel itself could not have been that old. The walls in the bathroom were nasty and had stuff on them. In the hallway the trim was missing and there was probably 30’ of ceiling tiles missing it was definitely not recently renovated.

Very nice!

The first room we were given had an open door and disheveled sheets. The second room had a constant beeping noise coming from behind the headboard that we informed the front desk about but that they never resolved. It also had a destroyed toilet paper holder that was fully broken and hanging by a screw. The room was also just dirty when you looked at the details (walls, floors, etc). I have stayed at the hotel many times but this was the worst of it and I won’t be going back.

Nice place to stay

Hotel was closed on first floor due to water leak. Mold in the bathroom shower and needs new paint. Sheets had lots of holes

Ok

The elevator was broken and we were on the 4th floor.

The hotel is dirty…no hot water both elevators broken. Absolutely NO help from the front desk.