Tru by Hilton Houston Webster NASA

Power went out for 35 minutes and parking was full after coming home from our evening. It was all good though

Your luggage carts suck! Worst Iv’e seen!

Friendly staff and clean hotel

Room was quiet, the view was nice, the staff were friendly

Staff very friendly and helpful. Plenty of parking, next to Costco and mall. Several restaurants close by, Perry’s, whiskey cakes

The manager was extremely helpful with my reservation issues and fixed them quickly Na

The location was absolutely perfect! The gym was clean as well. The trash cans near the elevators were overflowing and smelt horrible when we arrived. It was after midnight but not a great 1st impression.

La habitación cómoda y limpia

The room was clean, and the staff was friendly and helpful. We asked for extra pillows and received them within minutes. Although the parking was full, there was always available parking, and it was well-lit. The whole hotel was very clean. The shower gel, shampoo, and conditioner smelled fantastic! The only reason I lowered one star is the breakfast. The egg, no matter how much salt, pepper, or salsa you add, has zero flavor. There wasn’t much variety in the breakfast. They only have one pancake machine, and people had to wait in line for it. The machine takes a long time to make a single pancake. The apples were unripe, looked old, and tasted like expired apples. The bacon was greasy, and the sausage was cold. It depends on the day; some of the morning staff were very nice, friendly, and helpful. However, I saw the girl who was supposed to be helping the cashier ignoring customers. They should hire more outgoing staff so the shy associates don't feel overwhelmed. I feel sorry for her since she had no smiles for any of us and seemed reluctant to do her job. There was no one at the front desk; since I was checking out, I left my keys and hoped for the best. This only happened today with the staff, but unfortunately, the food did not meet expectations. Overall, the cleanliness of the room and the maintenance of the facilities will make me return. If you are planning to visit Galveston, this is only 30 minutes away, and the drive is easy.

Quite. Clean. Dry room. Nice bedding & comfortable bed. Good pool for kids. Near shopping mall & restaurants. Breakfast could be better.

Exceptional

Spacious, clean room. Great location

The lady at the front desk named Rosie was so kind and helpful. Our room was great breakfast and coffee were perfect.

Very good

Location Very small room, bed was very uncomfortable and ac was not great

Very happy with the short stay

Great place, clean and modern.

N/A

The rooms were clean as the staff were wonderful

The rooms were nice and breakfast was delicious. There was plenty of free parking and the area seemed very safe and secure. We would most definitely stay at this hotel again.

Everything was GREAT.

Great stay! Thank you!

Passable

And the faucet in the bathroom is positioned too far back from the sink and if you turn the water up much at all about half of it flows on the counter. And it’s a pain to keep wiping it up with Kleenex .,, because guests only have one hand and bath towel and one wash cloth. I know that extra towels are available down stairs but the Kleenex box is right there so you just go for that. Kind of picky stuff … just need a little more attention to detail.

safe place to relax with family.

I have no complaints

Staff was really friendly, and room was clean I have no complaints

Location Aircon is very loud

The property is in a great location for shoppers. Baybrook Mall that, on a nice day, you could walk to it andthe Tanger Outlet which is only a short drive south. Very clean and the rooms were larger than a normal hotel room due to not having an entire dresser setup that most people don't use anyways.

The room was dirty, the A/C didn’t work and the water pressure was low in the shower. The pool filthy.

The staff was friendly and professional. The room was dirty, the A/C didn’t work and the water pressure was low in the shower. The pool filthy.

Overall nice and quiet stay.

Breakfast was good and the pool was nice.

Nice hotel. Clean and up to date

Nice stay. Staff was friendly, room was clean

Very good

Loved ! Will be back

The staff was nice and hotel was clean with nice amenities and great breakfast, but the rooms were small and the beds were uncomfortable.

Good

Awesome breakfast and very close to shopping and restaurants.

Exceptional

Clean and location Breakfast

Breakfast

Berry good sataf breakfast Parkin is good too

A/c was broke in hotel room, slept hot all night

A/c was broke in hotel room, slept hot all night

Awesome hotel. Great location and staff were amazing

Location, Cleanliness, staff Breakfast options could be better

Very good clean room breakfasts good

Location, Cleanliness, staff Breakfast options could be better

Good overall, though breakfast was lackluster

AMAZING!! Prices in market were reasonable and convenient, everyone was so friendly! The lounge area had games for younger kids. The rooms are smart rooms, so if you have the Hilton app you can open your room and even control the tv. Our family had lots of fun! First time staying for our annual beach trip, we will come back next year!

Very clean, Nice staff. Close to shopping and dining. Enjoyed my stay.

Nice quiet stay with great breakfast. Will definitely stay here again.

Breakfast was limited and not serviced regularly. Ran out of food and didn’t restock.

Clean room, activities, helpful staff

Breakfast is only limited till nine A.M. We got there at 8:45 and ask the gentlemen if he could make some more of the omelette. His reply, we cannot. That was really inappropriate.

It was a nice hotel .

Definitely will stay here again. Great location near Great Wolf Lodge.

The beds were super comfortable! Rooms were a little smal but for an overnite, it’s just fine.

The property was clean, modern, and very family oriented. I did not like the service specifically the front desk. The clerks did not communicate with each other about not wanting to put my final purchase on credit card but using cash when checking out. When I checked out, the clerk had already placed the purchase on my credit card without my consent. Being that I was out of town I couldn’t wait 5 days for the transaction to be processed to my credit card. I feel like it wasn’t supposed to be completed until I officially checked out of my room. The clerk stated that the person the prior afternoon did not document my room.

Very clean, everything worked and was in good order.

The hotel is modern, clean, and has a wonderful free breakfast buffet!

The only issue I have is breakfast ends at 9. We probably won’t stay again because that is just too early to try to get eveyone dressed and down the stairs before 9.

Breakfast is terrible.

Overall good

Parking was easy.

This is my go to place when I come in to Houston staff is good. Beds are comfortable good breakfast in the morning and very good coffee for hotel coffee

Great location. Very clean. Loved the atmosphere of this hotel. Free breakfast was great. The snack center was amazing. Will stay again.

This hotel exceeded all expectations. From the moment we walked through the doors we were blown away by the cleanliness, friendly staff and the comfort. Traveling with little kids can sometimes be chaotic. The lobby offered little board games and foosball to keep my kids entertained. It was such a nice touch that made traveling a breeze.

Breakfast was good, however I do not recommend a bedroom on the 1st floor near the amenities. To much noise.

Room was cleaned only every other day, breakfast was decent but unremarkable.

The breakfast is OK, standard Continental.

Clean hotel and the staff are great.

I booked 2 rooms and they gave us adjoining rooms which was a surprise and greatly appreciated. Lots of food choices nearby as well as shopping, banks and even a Costco! Very convenient especially if you don’t have a car and need to walk to get something to eat, want to shop or forgot something at home and need to buy another one for your trip. It’s located between HOU and the cruise port making it a short trip to both places. Felt safe which was important since it was just me and my four sisters traveling together.

Great place! Clean, lots of towels in the room and very friendly staff!!

Excellent

Everything was perfect and good and very clean

The breakfast was good and the rooms were clean. We enjoyed our stay.

Did not get to try the breakfast, had to leave for work at 5am

Nice and it’s great for kids activities

My wife used a washcloth to help her remove her light makeup. Unknown to us we would be charged $10 for “soiling” a washcloth. It Wash dirty not SOILED! This is a petty way to increase revenue as they likely simply tossed it in the wash and took no further action.

One of the best hotels I ever stayed at.

Very modern up-to-date great area

Great

There are not as much choices of breakfast as the picture showed.

The staff went our of their way to be helpful

Breakfast was great

The breakfast and room was fine. Location was great and quiet. Very friendly staff.

Check in was fast and easy. There was trash in the trash can when we walked into the room. No big deal. Other than that it was clean. Seems outdated compared to some of the other Tru motels I have stayed at.

My granddaughter came down to visit and the lobby is very kid friendly.

Clean room outdoor pool area

Clean and courteous staff.

Clean hotel. Comfortable bed.

Love the location. The hotel felt safe and very clean. The only complaint is about the bed... the bed frame make noise and I woke up with a sore back. 😩

Very cool place. The pool is not huge, but well maintained there foosball table downstairs for the kids. The breakfast is good. And it’s right next to NASA. We had a great stay here for three days. If you’re looking for the fourth season, this isn’t it but if you’re looking for a cheap nice place, definitely a great one.

The property was in a great location it was clean pool was ok pool seating was terrible water pressure was horrible door on shower wouldn’t stay shut we are big breakfast eaters one of the reason we go with Hilton is cause they have free breakfast this is the second tru I’ve stayed at and both times their breakfast is the worst ever who puts out rotten oranges on their breakfast!!!!

Room was very clean. Easy to access well-lit parking. Quick check in. Very friendly staff.

Wall paper was coming undone and we didn’t have a microwave which was disappointing.

Staff was courteous rooms were clean

Everything was good

Clean room, comfortable feeling, great staff

Convenient location to nasa and great for food choices. Hotel was tidy and included free coffee and breakfast.

Hotel needs to be refreshed. It’s a bit outdated. Staff could be more friendly. Heat didn’t work.

the lady that checked us in gave the man before us 2 bottles of water, not us. the shower head was horrible, no pressure. the person in the room above us made so much noise. didn't get much sleep.

Room was clean, staff was nice and it was a good location

Welcoming staff and clean room.

The rooms were big and clean

Everything was good

Clean room friendly staff

Buying was so nice and clean. Very modern and comfortable

Very clean qnd so helpful an friendly

Very small rooms

Breakfast could be a little better. All else was good.

Room was clean, bed was comfy. The staff was friendly and helpful. The breakfast was not very good. The eggs were watery and the pancake machine kept going out,outsowenevercoulgpancajes

The location was fantastic! The room was clean and spacious.

Staff was super nice, everything was very clean and Breakfast was delicious

Cleanliness, the awesome gym, and the free coffee bar and hang out spot in the lobby!

Yes very nice room

Exemplary service and cordial staff.