Tru by Hilton Houston Webster NASA

My friends and I love staying here before embarking on our cruise. The hotel is always clean, the staff is friendly and restaurants are nearby. It's very convenient for our stay.

Everything was great the only thing is could you place a small bedside table? Had to put my phone on the floor to charge

The room was very clean and did not smell. No carpet on the floor, which is great. Breakfast area and food could use a little improvement. Would stay here again.

The property and the room was spotless and the staff were very helpful and friendly.

STAFF IS EXCEPTIONAL WARM AND INVITIG. ROOM GREAT. BREAKFAST GOOD LOVE THIS HOTEL STAy HERE EVERY CRUISE

Clean, conveniently located and friendly staff!

Her room was very clean. The staff was incredibly friendly and helpful. The breakfast was small, but it was just enough for what we needed. Parking was easily accessible.

Room was nice and clean. I would have loved a mini microwave in the room

The breakfast is a little minimal. Coffee was stone cold I had to heat it in a microwave.

Only thing I would say is the beds are kinda stiff but we always love the stay.

Close to NASA. Convenient to amenities.

Lobby was nice and roomy. Coffee was good

Great beds Atmosphere was a little cool

Jessie was the best !!!!

The facility looks brand new and is spotlessly clean. The staff is very helpful, and the breakfast is above average. There is hot coffee in the lobby 24 hours a day.

Breakfast needs upgrade

Such a great stay! Traveling with our small son and two dogs isn't always easy, but the staff made everything seamless and were super accommodating. Breakfast was hot, fresh, and delicious every morning. We especially loved the lobby areas it’s super cute, well-designed, and has fun games like Jenga stocked that kept the family entertained. Highly recommend!

Everything was amazing! The staff is above and beyond wonderful. The shampoo/conditioner and body wash was so good we had to buy some to bring home! The bed was a bit hard for me, just had hip replacement 6 weeks prior so it's a me issue really.

Great place to stay! In town for a quick getaway and this was the perfect place to be. Close to tons of restaurants and shopping. Hotel very clean and well kept and staff was extremely nice and helpful! Safe place to stay for solo traveler. Will definitely stay here again!

Great stay! Friendly staff and clean hotel.

Great Place all around. Location around everything!

very cold feelig room, fake wood floors, room echoed. breakfast was fair at best

Breakfast was cold

Good. Nice place. Enjoyed our stay

Staff is absolutely amazing! Hotel always smells clean as soon as you walk in. Breakfast is mostly different every day.and super delicious! Slept like a baby in my queen bed! 10/10 recommend! So nice and clean!

Stayed 2 nights and were pleased with all. The only very minor thing was a not quite warm enough breakfast the 2nd day. We ate before the attendant came on duty though. We would return.

Location

The location was perfect for a pre-board night before heading to Galveston. Shops and restaurants very near. The room was clean, beds not so comfortable but stayed only one night. The breakfast was adequate. We forgot a cap in our room and it was in lost and found for us one week later when we came back through.

Everything was good. Would stay again

Great location. Very clean. Breakfast was very basic, not a lot to choose, and ends early (at 9am). Room doesn’t have coffee and no microwave

It was in a decent area and parking was pretty easy The staff could’ve been a little nicer, more professional and I wish they would’ve taken my complaint more seriously with the barking dog. It was a miserable 7 Hour drive back home with lack of sleep

Location They charge your a pet fee of $75.00 non refundable, which is fine, but then the kept my additional $50.00 so all together $125.00! When I called and asked they said the room was fine but they are keeping it. ??‍♂️??‍♂️? then has the audacity to charge me for an additional $15.00 for a hand towel… that my wife left!!! YES, it was our hand towel that we brought for our dogs. You would think that they would look at the tags and realize it was different but no the last was rude and not helpful when I called and inquired about it. So yeah I’ll NEVER stay at that location or probably another Hilton again. I’m over it. The ironic thing was after we personally cleaned and took out the trash I still left a tip for the maid in case there was any dog hair. This has truly left a bad taste in my mouth. Laquita and Choice hotels are all I’ll stay at now! I’m done with Hilton after many loyal years to them. DO BETTER HILTON! Don’t get be started on their uncooked breakfast not once but two day’s out of our three night stay!

Personnel

The room was very clean and the staff was friendly.

The first night I stayed I seen bugs like fleas flying around the room in one corner. I took pictures of it. The staff is not that friendly. I really need a refund for that day. Yes, they put us in another room, but I still wasn’t comfortable cause I feel like if one room got bugs all of the rooms do.

The place is clean and it has a good service

WE HAVE STAYE DHERE THE NIGHT BEFORE ALL CRUISES. THE PLACE IS CLEAN, STAFF IS GREAT FRIENDLY. ROOMS CLEAN. BREAKFAST IS NORMAL HOTEL BREAKFAST, GOOD NOT GREAT. GYM NICE. JUST TRULEY LOVE STAYING HERE.

Great

Very close to Houston Space Center. Clean facilities and helpful staff.

Breakfast was so so. Choices were limited because of them running out of items

The hotel itself was decent, the front desk lady Rochelle aka “Red” was horrible. She was so rude and just bitter. Not helpful at all and had a disgusting with us as soon we walked in. She represents Tru in a very bad which is what will make this place lose a lot of paying customers. Would never stay here again. Everyone else such as Rosy and the male front desk were very pleasant otherwise. Thank god she gave us the furthest room so we used the back door mainly so we didn’t have to deal with Rochelle’s negative energy.

Lo que no me gusto fue el desayuno

The room was nice The staff wasn’t very welcoming

Location

Beds were comfortable and rooms were connected No freezer in mini fridge, no microwave, no coffee maker, no ice buckets in room. Loud with the cats. Small rooms and not nice enough for the price.

As soon we got inside the room it smell like pee. May be it was just cleaned with dirty mop of something. It was smelly till we checked out next day.

Breakfast was limited on choices and consistently had to wave down staff to refill items. Bed in the room was falling apart at the end caps. Great location for amenities nearby, hotel was clean except one day did smell like they used an old mop but they remopped the floor and the odor was gone.

Power went out for 35 minutes and parking was full after coming home from our evening. It was all good though

Your luggage carts suck! Worst Iv’e seen!

Friendly staff and clean hotel

Room was quiet, the view was nice, the staff were friendly

Staff very friendly and helpful. Plenty of parking, next to Costco and mall. Several restaurants close by, Perry’s, whiskey cakes

The manager was extremely helpful with my reservation issues and fixed them quickly Na

The location was absolutely perfect! The gym was clean as well. The trash cans near the elevators were overflowing and smelt horrible when we arrived. It was after midnight but not a great 1st impression.

La habitación cómoda y limpia

The room was clean, and the staff was friendly and helpful. We asked for extra pillows and received them within minutes. Although the parking was full, there was always available parking, and it was well-lit. The whole hotel was very clean. The shower gel, shampoo, and conditioner smelled fantastic! The only reason I lowered one star is the breakfast. The egg, no matter how much salt, pepper, or salsa you add, has zero flavor. There wasn’t much variety in the breakfast. They only have one pancake machine, and people had to wait in line for it. The machine takes a long time to make a single pancake. The apples were unripe, looked old, and tasted like expired apples. The bacon was greasy, and the sausage was cold. It depends on the day; some of the morning staff were very nice, friendly, and helpful. However, I saw the girl who was supposed to be helping the cashier ignoring customers. They should hire more outgoing staff so the shy associates don't feel overwhelmed. I feel sorry for her since she had no smiles for any of us and seemed reluctant to do her job. There was no one at the front desk; since I was checking out, I left my keys and hoped for the best. This only happened today with the staff, but unfortunately, the food did not meet expectations. Overall, the cleanliness of the room and the maintenance of the facilities will make me return. If you are planning to visit Galveston, this is only 30 minutes away, and the drive is easy.

Quite. Clean. Dry room. Nice bedding & comfortable bed. Good pool for kids. Near shopping mall & restaurants. Breakfast could be better.

Spacious, clean room. Great location

The lady at the front desk named Rosie was so kind and helpful. Our room was great breakfast and coffee were perfect.

Location Very small room, bed was very uncomfortable and ac was not great

Very happy with the short stay

Great place, clean and modern.

N/A

The rooms were clean as the staff were wonderful

The rooms were nice and breakfast was delicious. There was plenty of free parking and the area seemed very safe and secure. We would most definitely stay at this hotel again.

Everything was GREAT.

Great stay! Thank you!

And the faucet in the bathroom is positioned too far back from the sink and if you turn the water up much at all about half of it flows on the counter. And it’s a pain to keep wiping it up with Kleenex .,, because guests only have one hand and bath towel and one wash cloth. I know that extra towels are available down stairs but the Kleenex box is right there so you just go for that. Kind of picky stuff … just need a little more attention to detail.

safe place to relax with family.

I have no complaints

The property is in a great location for shoppers. Baybrook Mall that, on a nice day, you could walk to it andthe Tanger Outlet which is only a short drive south. Very clean and the rooms were larger than a normal hotel room due to not having an entire dresser setup that most people don't use anyways.

Overall nice and quiet stay.

Breakfast was good and the pool was nice.

Nice hotel. Clean and up to date

Nice stay. Staff was friendly, room was clean

Loved ! Will be back

The staff was nice and hotel was clean with nice amenities and great breakfast, but the rooms were small and the beds were uncomfortable.

Good

Awesome breakfast and very close to shopping and restaurants.

Berry good sataf breakfast Parkin is good too

Awesome hotel. Great location and staff were amazing

Very good clean room breakfasts good

Good overall, though breakfast was lackluster

AMAZING!! Prices in market were reasonable and convenient, everyone was so friendly! The lounge area had games for younger kids. The rooms are smart rooms, so if you have the Hilton app you can open your room and even control the tv. Our family had lots of fun! First time staying for our annual beach trip, we will come back next year!

Very clean, Nice staff. Close to shopping and dining. Enjoyed my stay.

Nice quiet stay with great breakfast. Will definitely stay here again.

Breakfast was limited and not serviced regularly. Ran out of food and didn’t restock.

Clean room, activities, helpful staff

Breakfast is only limited till nine A.M. We got there at 8:45 and ask the gentlemen if he could make some more of the omelette. His reply, we cannot. That was really inappropriate.

It was a nice hotel .

Definitely will stay here again. Great location near Great Wolf Lodge.

The beds were super comfortable! Rooms were a little smal but for an overnite, it’s just fine.

The property was clean, modern, and very family oriented. I did not like the service specifically the front desk. The clerks did not communicate with each other about not wanting to put my final purchase on credit card but using cash when checking out. When I checked out, the clerk had already placed the purchase on my credit card without my consent. Being that I was out of town I couldn’t wait 5 days for the transaction to be processed to my credit card. I feel like it wasn’t supposed to be completed until I officially checked out of my room. The clerk stated that the person the prior afternoon did not document my room.

Very clean, everything worked and was in good order.

The hotel is modern, clean, and has a wonderful free breakfast buffet!

The only issue I have is breakfast ends at 9. We probably won’t stay again because that is just too early to try to get eveyone dressed and down the stairs before 9.

Breakfast is terrible.

Overall good

Parking was easy.

This is my go to place when I come in to Houston staff is good. Beds are comfortable good breakfast in the morning and very good coffee for hotel coffee

Great location. Very clean. Loved the atmosphere of this hotel. Free breakfast was great. The snack center was amazing. Will stay again.

This hotel exceeded all expectations. From the moment we walked through the doors we were blown away by the cleanliness, friendly staff and the comfort. Traveling with little kids can sometimes be chaotic. The lobby offered little board games and foosball to keep my kids entertained. It was such a nice touch that made traveling a breeze.

Breakfast was good, however I do not recommend a bedroom on the 1st floor near the amenities. To much noise.

Room was cleaned only every other day, breakfast was decent but unremarkable.

The breakfast is OK, standard Continental.

Clean hotel and the staff are great.

I booked 2 rooms and they gave us adjoining rooms which was a surprise and greatly appreciated. Lots of food choices nearby as well as shopping, banks and even a Costco! Very convenient especially if you don’t have a car and need to walk to get something to eat, want to shop or forgot something at home and need to buy another one for your trip. It’s located between HOU and the cruise port making it a short trip to both places. Felt safe which was important since it was just me and my four sisters traveling together.

Great place! Clean, lots of towels in the room and very friendly staff!!

Excellent

Everything was perfect and good and very clean

The breakfast was good and the rooms were clean. We enjoyed our stay.

Did not get to try the breakfast, had to leave for work at 5am

Nice and it’s great for kids activities

My wife used a washcloth to help her remove her light makeup. Unknown to us we would be charged $10 for “soiling” a washcloth. It Wash dirty not SOILED! This is a petty way to increase revenue as they likely simply tossed it in the wash and took no further action.

One of the best hotels I ever stayed at.

Very modern up-to-date great area

Great

There are not as much choices of breakfast as the picture showed.

The staff went our of their way to be helpful

Breakfast was great