SpringHill Suites by Marriott Houston NASA/Webster

Very clean and good breakfast too.

Clean quiet room with great staff

Water issue occured

Stay was acceptable.

The building/facilities are going through some work and upgrades that can be discouraging during your stay due to lack of communication.

The pool was closed for some reason but they would not say when it would reopen. We really planned to use the pool so it was a big letdown

The corridor smelled of animal urine. We were told water will be turned off from 9:00 to 12:00 PM due to maintenance but was turned off before 8:00 AM. Not sure why the hotel charged us an extra $40 whereas they should have given us a credit for no water

Everything!

Everything was great and we’ll likely stay here again.

The hotel is under renovations so there’s no ac in the main lobby just those big fans, no pool, and they stop putting out breakfast before 9:40 and start putting it away. Rooms are clean at least

Our handicap room should be the model for other hotel chains! We loved the 2 separate spaces/ rooms for the shower & the water closet! Two thumbs up. The shower curtain drip line was outside of the bed pan of the walk in shower, so loads of water on the floor. Several towels took care of that issue. I'd rate the breakfast a B-, coffee was weak. We didn't care for the non-egg days.

Made check in easy and quick.

Disappointing breakfast We’ve stayed here before and this visit was much different than the first. The first was good.

La habitacionnsuper amplia (íbamos en familia, mis suegros, mi hija pequeña y nosotros dos), super aseado, el baño estaba separado de la ducha (ideal cuando vamos varios), el desayuno variado, super rico el jugo de naranja, mi hija amo la maquina de los pancakes, diferentes opciones. El hotel por fuera creo que le falta un poco de mantenimiento, nos encantó la ubicación, al lado hay una estación de gasolina y supermarket (por si te faltaron cosas o quieres tomarte algo)

The hotel was changing ownership and did not have supplies for breakfast (which was a reason we chose this hotel) or cups for coffee in the rooms. They did offer some Marriott points for the inconvenience but were unable to give them to me as the GM needed to do it. The GM would apply them when he came in Monday. It’s Wednesday and I’m still waiting.

Had no breakfast! One of the reasons I stayed there!! Not convenient!!

We stayed for 1 night after getting off our cruise ship. The complementary break was not provided as they said because they are changing new owner, so no breakfast today. Did they not know that on the day of check in? No one mentioned anything about that. They are offering $50 back or Marriott points. But we book through Expedia, so we can’t get the $50, and I don’t really collect points from Marriott.

As a family of 4, one of the main reasons, we had selected this hotel was it included breakfast. As we were looking to check-in we were told there is no breakfast next day and staff was not helpful at all. Very disappointing experience

Just a place to sleep. No breakfast as advertised.

a

The complimentary breakfast was canceled (we didn't know until we checked in)...it was a partial reason we booked there.

We reserved a two-night stay at the SpringHill Suites by Marriott Houston NASA-Webster for August 11-12, 2026. On the first evening, bar service was not available. The following morning, when we went down for coffee and breakfast, none was available. Additionally, the front desk clerk informed us that bed bugs had been discovered on the fourth floor, where our room was located. We promptly packed our belongings and switched to another hotel. To make matters worse, since I had prepaid through Expedia, I was unable to receive a refund for the second night. We definitely did not anticipate such a troubling experience at a Marriott hotel.

No breakfast available due to “change of property owners”. No notice was given upon checking in. Very disappointed with service staff.

Room was nice No breakfast, no cups for coffee in room

Bathroom should have knobs to close the door. Breakfast menu was not as expected very limited choices.

The property outside was not maintained and looked like a month since anything was done. On the inside the carpets need changed in foyer and hallways. Our room was very clean and staff does awesome in this area. The most disappointing part of our stay was no breakfast or even coffee in the morning and one of the reason we stayed at this hotel with 2 boys so we had to go out both mornings for breakfast and was not anticipating this. The one elevator in service was dirty and it did work fine. We will not go back to this hotel again.

Noisy room near the highway. No toilet paper in the lobby bathroom. Asked the desk clerk to replenish and he handed me a half-used roll from somewhere behind the front desk. No coffee available in lobby in the early AM. Saw so many guests heading out looking for a cup for the road, only to be disappointed. When they did put coffee out, the cups & the lids were not a match so you had to walk around with an uncapped cup. Just terrible customer service all around with the exception of an average check-in experience. Never again.

Heard the hotel was once amazing. Unfortunately, it was not that during this stay. Also heard they were selling and this is why the hotel was in this condition.

Breakfast was not as expected. The waffle batter dispenser stayed empty during breakfast and the other options were just ok.

This hotel was wonderful!. What a difference our stay was peaceful, and safe. Thank you for allowing us to book last minute and having rooms available. I look forward to staying here again.

Breakfast was terrible

The hotel was clean, beautifully decorated, very well maintained with a pleasant scent throughout. Room was spacious with clean bath area complete with body wash, shampoo, conditioner, ample towels. The living area had remote control TV, couch and incredibly comfortable beds! It felt like home! The staff are dedicated, friendly, very pleasant and go out of their way to make you feel comfortable and have everything you need. Although I chose not to swim this visit, I did visit the pool area and noted it was refreshing and inviting. The gym was clean and well stocked with weights; the treadmills were in perfect working order. It's close to the highway and also within walking distances of various restaurants, a game room (Main Event next door) and a convenience store. Unfortunately they did not receive the breakfast shipments, so breakfast area was short on supplies while I was there. The staff went out of their way to try to make the best of it and even credited my invoice since breakfast items were not well stocked. They apologized profusely. If the owner is reading this, please know you have an amazing property and staff. Make sure they have what they need.

The room was nice and clean

Easy check-in Only one elevator was working. Would have taken the stairs but we were on the 5th floor. This meant overcrowding in the one. Breakfast area didn’t accommodate the amount of people staying at the facility. We had to just leave and eat

Front desk staff was great. Room only had 1 bed, there was a very large group of people staying there. There was not enough staff to handle it. The elevator was broken and you ran out of breakfast, and you were also not able to accommodate my two beds that I paid for. A manager should have to be on duty when there is a group that size staying at the hotel and it is sold out. Every time I went to the desk there was someone there complaining and the staff would have to call the manager the manager should’ve been on site

One elevator was not working. Not a big deal but did make from longer waits when it was busy

Room was big. Breakfast was your average hotel breakfast, but everything was always stocked up and refilled. Pool was much smaller in person compared to how the pictures online look.

Breakfast was terrible and the canteen store was closed with zero inventory

Only the shower The receptionist was not welcoming The smell of the floor. The rooms were smelling including gym They only have one elevator working

Clean and well managed

Breakfast amazing

First room ac made a terrible noise. Second room ac did not work. Third room pull out was disgusting, but the ac work. After the 2nd room “hopefully 3rd times a charm” is what was offered to me at the front desk.

Very clean and peacefull , the staff was great

Everything was great at our stay except only 1 elevator works . They have 1 working elevator so you can get where you need to go, just may take a bit if busy. Breakfast was ok. Bar is open till 10. Located close to shopping and several restaurants. I would return.

All good

I had surgery and wasn't able to check out on time but the front desk person was accomodating. I'm truly grateful.

Clean, good breakfast, easy to get to cruise port from there

Nice place

EVERYTHING WAS EXCELLENT

Very clean and nice rooms, breakfast in the morning

Excellent location and attention from the desk

Staff was friendly.

Did not get my coupon and did not get no call back from the staff

Nice people and good service

Really nice stay

Checkin staff was not friendly

Personally I thought it was REAL nice of the staff on Saturday to have breakfast END at 9:30 BUT the staff was still bringing out fresh food at 9:20!!! The ladies in the kitchen work extremely hard and were always available for whatever we asked for!!! The pool is open late so that was nice to stay in until 11:00pm… I didn’t like that I had to request towels every night but that may be the norm. Overall excellent stay for family vacation

I all my days I have never had a quicker smoother check in. As a lifelong Hiilton Member I don't believe I think its time to look at Marriot properties more often if not exclusively

Broken button on the elevator. The hall didn’t smell good when I got off the elevator. Room was fine, no issues.

Is actually like. It is run down and barely functioning. Definitely would not recommend

Clehotel, great staff and amenities

There was a cockroach inside of the room only

Muy acogedora y muy cerca de muchos lugares de comida y entretenimiento

Clean lobby. Clean room. The swimming pool was down for "Maintenance". The bar was closed due to the bartender not coming in that evening. The Marketplace, that contained snacks, drinks, etc., was completely empty. According to their website, all of these items were operational. The Hotel was in need of basic maintenance. A wall socket in the room was very loose and almost came out of the wall. Some issues with the tub/shower faucet. Since we just stayed one night, it was not the end of the world. Breakfast was ok. Parking was not an issue and the staff was very helpful.

Room had a good layout and was very clean. There was not a restaurant as stated on the website but several nice restaurants close by and convenience store next door. Bar was minimal

The room was big and air was vold

Breakfast was good and room was big. Pleasant stay with family of 5.

Convenient stop on way to Galveston. Breakfast was nothing special but adequate. Needed extra towels and washcloths. Waited over 10 minutes for someone to come to front desk. No one ever showed. Bar staff saw me and another gentleman waiting but didn’t call anyone or assist.

The room was clean but the 6th floor smelt weird so we had to be moved down. Breakfast was simple but consistent. And the staff seemed preoccupied but helpful when you got their attention. The location was great! It’s right next to Main Event and not far from dining and the movie theater. We walked to all three.

Breakfast was good

Great staff nice rooms and good breakfast

Everything was fine. The room was clean and the staff was friendly. We enjoyed the breakfast. The hotel lost power overnight and we were trying to leave to make our flight around 6:30 am there were no emergency lights on. The light fixtures were there but they weren't lit. We used our flash lights to get down the stairs. The lobby looked like they were renovating but this is a safety issue.

Loved how helpful everyone was and very polite

Very clean hotel . Nice staff

Checkin was quick. Nick was fine. The room was clean and the bed was comfortable. The bar was not stocked. No tequila, bourbon, or beer. 1 wine offering. They don't accept cash. Although there was a television in the room there was no broadcast other than Marriott advert. The bartender advised this was hotel wide. Eggs and sausage at breakfast were at best tepid. The guy at checkout seemed completely uninterested. My Marriott number was not included, it is 629574148. It would be nice if you could credit my stay. I travel to Houston regularly; Springhill acted like I don't have options. To be honest, my stay was underwhelming. I may stay at another Marriott property, almost definitely, but it won't be this one.

A true ADA room! Low bed, great shower!

Yes to all

Great place with lots of options close by. 100% recommended.

Stay here and the property was just OK nothing special. It was clean but if

Breakfast was good, but very very busy, but staff were there filling the line very quickly. Not much around to walk to but still a nice property with nice staff

We were pleased with every aspect of this property and staff. The suite configuration is great!

Tv did not work during ou

Amazing stay, everything clean and in great condition. Staff very helpful. Great location, lots of shopping and restaurant option in the near area. Will definitely staying here again.

They can do a lot better. Front desk employees that don’t greet customers. Many dirty spots and noisy at night.

No tvs during March madness is a major mistake. And no urgency to get it fixed.

This was a very nice hotel. Clean, comfortable beds, friendly staff. It was disappointing we didn’t have cable the 4 days we were there, but I knew it wasn’t the hotels fault. Would come back here to stay if in the area.

We were disappointed in the amenities, especially having no TV services our entire stay. The stay had several reasons that were mostly dishonest....rain storm, new cable company, problem with equipment, etc. They said the manager knew the problem but nothing else was done. Also, no snacks in the snack bar and limited bar beverages. I will not return.

This hotel is BARELY a 3 star, probably due to the Marriott Branding. It’s certainly not worth $225+ per night. The front desk staff are not professional, young men seemed bothered to check us in and answer questions. Once we checked into our room it reeked of sewer. It was the shower and vanity sink. It smelled awful for our entire 2 night stay. I complained to the same guy with curly hair about the awful smell, nothing could be done and there was no follow up the next day. (Terrible service) The towels are worn out and there are no towels for the pool outside. Hand soap in the room crumbles as soon as you open it, leaving no soap to wash your hands. The mattresses are like box springs with a thin mat for comfort. The ice machine was broken on our floor. This hotel was NOT worth the price. Had I been able to get a refund I would have stayed somewhere else. I do not recommend this hotel.

Great proximity to the Space Center. Very clean, nice breakfast spread.

Do not waste your money at the water park resort nearby. Staff is trash compared to this hotel.

I appreciated the staff checked ingredients to help with a food allergy at breakfast. Room was clean. Short drive to the space center

Everything was GREAT, EVERYTHING

So great! Room is way better than expected and very close to everything I needed to get to.

It was awesome!

Great staff great room food was great 👍

Excellent service!!

Clean room

Clean roo

Location.

Rooms were clean and spacious. Staff was friendly and attentive. The price was very reasonable. My family and I would stay again!

Rooms are nice fit large family comfortable. Location in convenient and easy

Nothing else , just didn't care in any way . So l had only a tea for breakfast since l absolutely can have no fod with even the smalest amount of gluten . Many other hotels have at least one or two gf options.

Staff friendly

Hotel advertised happy hour with specials on beer and wine. We went to imbibe and they said they didn’t have any beer or wine, just three bottles of angry orchard and a little Hennessy. Exhaust fans didn’t work in the bathroom. Other than that, it’s a decent hotel. The staff was super nice.

Room was clean. Good breakfast. Close to where i wanted to be.

Not a lot of parking. Refrigerator didnt work. Not a lot of dining space for breakfast although breakfast was decent.

Clean room. Staff very helpful

Staff and clean room

Great food and great quality!

Front desk was very helpful

.

Nice place

Room was clean and staff was friendly

Room and staff were great. Breakfast was on time with great selection. Freshly baked cookies in the lobby, always a treat!

.

Yes

Yes and yes

Breakfast was limited and not a variety of a fresh cooked hot breakfast

Everything was Great, enjoyed the time spent there.

Clean room. Friendly staff.