Platinum Inn & Suites Webster

Easy access, to stay before a cruise. Had a few minor issues but front desk handled it fairly quickly.

Room/free parking/free breakfast is fine. They just didn't set the air conditioning temperature right so it's a bit hot and humid in the hallways. There is also a smell in the room (I can't figure out what it is). It becomes better with AC on, but I can still feel it when I just enter the room.

The hotel is well located to visit the NASA Space Center. There are lots of restaurants nearby. The breakfast was disappointing so we ate nearby.

The place was clean and beds comfortable. Roomy family suites. Loved that there was daily maid service with towel exchanged daily. Convenient walkable location and central to drive everywhere we were going. Highly recommend

The greatest compliment I can give is that I would stay here again. The rooms are spacious, the staff was helpful as my key card kept de-programming. Since this is Houston, space photos decorate the walls including a nifty pull down shade on the window. Breakfast did not start until 0700 so I was not able to partake with my early morning departures.

The room was clean, but the cleaning person over sanitized the room with Lysol and my daughter and I had to open the window for a few hours to remove the odor.

Clean and quiet, staff was nice. Hot tub was being worked on, would have like to use it but oh well.

Nothing wrong with this place. Clean and affordable. Was very quiet. No small bottles of lotion but I’d do without for a good price.

Awesome always!

They offer free breakfast no eggs or O juice. The hours are crazy 7am -9am.just two to get down stairs

Nothing

We had a wonderful stay can’t wait to come back to stay just wish the hot tub was working the staff was helpful and very friendly I truly appreciate that

No working hot tub

The rooms were very clean the hotel was very clean inside and out but the only thing I didn’t like was the hot tub was under maintenance

The staff was very helpful and friendly. The breakfast was great just wish it would last till 10 am instead of 9 am.

I stayed in the same hotel a few years ago and it was very nice. This time it had a smell to it like mold and it overall needs to be updated.

This hotel is great for family stay and convenient for shopping.

Nice and clean hotel. I highly recommend it.

I loved everything, and this place will be my go to when I go back again. Thank you for the amazing stay and staff.

Nice staff. Breakfast not very good. Hot tube not working but water in pool was clean.

This was a great hotel and the staff was super helpful. They were so friendly made you feel like family. This hotel was very clean. This hotel was also close to everything. The price of this hotel was amazing. Would absolutely stay here again.

More like 2 star hotel not a 3. Noisey elevators & bumpy like going to break while using. Toilets flush very loud wakes everyone. Came in late on 2nd night from family function. Was tired exhausted just to find ourselves locked out of room due to what front desk called normal key cards get unprogrammed was very frustrating. But you get what you pay for. Although room was ok and comfortable. Will definitely rethink staying here again. Also terrible cell signal in room had to use their wifi . One plus was location, very close and convenient to popular shopping & eating spots.

The theme of the decor...not your ordinary hotel decor. Room was very spacious. When I checked in..I was told I arrived at a bad time...shift change. The washcloths were very dingy/stained. Grossed us out that we went to Walmart to purchase new towels. There was a gross piece of paper napkin in the vent in thr bathroom. There were tiny bugs crawling on the bathroom vanity. Carpet felt like it had a thick film of dirt on it.

Room reeked of sweat and mold. My partner and I were clammy the entire time. Felt like I needed to shower often because of the odor and sweat.

Stuff.was really nice

Good area and surroundings Damn hot tub was broke and that was the main reason I came their to.

The only negative was that the couch in my room didnt smell good. I kept spraying it with perfume every night to try to help the smell. The room has elements that look very nice and renovated and others that are scuffed and run down.

This hotel is okay- but everything is just very mid-rate. The room was fine, which is definitely the most important thing. But overall the property could use some upgrades: the Cookie Monster blue on the walls just doesn’t help feeling like it’s a better establishment. The indoor pool was part of why I booked here, but it was very cold, and I guess the paint is peeling or something because the bottom of the pool looked really bad. Also, the breakfast was one of the lower end continental breakfasts I’ve had at hotels. It’s a fine place to stay, but just be aware of what you’re getting and don’t be fooled by the pictures.

Did not care for the breakfast, was not the food we would have expected, thought the property was clean Upon check out we were at the desk, and wanted to turn our key in, but first wabted to make sure we did not leave owing anything, we heard people in the back, and announced our presensence, but know one came out, until I announed we were checking out rather loudly, when service desk guy came out he was a bit rude, and snotty, We told him we just wanted to make sure we didnt owe anything, and we shouldnt have, as we didnt get anything we didnt pay for, but stranger things have happened in the past when we traveled. His attitude was rude , and acted has if we the customer was bothering him. When we asked for his name he refused. Also being on the third floor with several suitcases, as we were o our way somewhere else, the elevator broke down, no big storm at night, or anything else like that happened, But i do work in a technicle field an understand , things happen.

Great location with plenty of restaurants and area attractions not far away. The staff members were almost all great. The bed was comfortable and it was easy to sleep in the daytime with double shades. The pool needs work. The breakfast was the same every morning we saw it. The only eggs were boiled. There was no fruit. There was little offered in their tiny store by the front desk.

Friendly staff. It will be nice for the windows to open

Always clean our family has stayed several times here. Safe location. Cost way too high. They would work with our family we had emergency at another hotel and had to leave last minute. We came from Florida and slept in car for 1st night with daughter because we couldn't find a hotel with rooms except this one. So many families are now homeless they took up most hotel rooms across the city's. Regular travelers can't get rooms unless you pay tons of money. We visit Texas several times a year and this was very different to see ?. It was strange but real changes on how life has changed quickly within a year time.

The smell. Didn't seem like the rooms were clean.

Hot tub down. TV remote duct taped. Did not work. Replacement didn’t either. Coffee maker broken. Replacement was filthy. Elevator broken. Thick layer of dust/dirt on top of juice and coffee machines. Waffle batter was watery and lumpy.Bottom of pool coming apart. Room keys quit working. Nice guy at front desk but he has no help at all. Not a good place to stay.

The room was clean but noticed a lot of dust behind all the furniture. The box electrical plug did not charge my sisters phone, they need more and better plugs. There was no place to hang the towels so we could reuse them. Nice big room for the two of us. Needs more toilet paper. The night staff guy was grouchy. The TV in the breakfast room did not work according to the grouchy guy. The juice machine was not working. Coffee was ok. Stale biscuits. Waffle machine nice. I went upstairs to get towels from the cleaning staff but tried the elevator and it was not working so I had to take the statuses. Two days later if failed completely so everyone had to use the stairs.The parking area was good and safe. There was an opening outside the pool left open all night. Easy access to the road. AC worked fine. The room was dark, maybe better lighting in the room to put on makeup. We could only get one local channel on the tv and the remote was confusing.

😟 was no clean, smells bad

So, you know how you walk into some hotels and it is muggy or stuffy, this one was just right, the lobby and halls were clean, room was clean and cool. Comfortable beds and very spacious. Restroom was spacious with Dove shampoo and body wash for convenience which came in handy because I was going to pick some up from the store but didn't need to. The black out blinds were updated and worked great. Staff was super amazing, helpful and professional. There are a good amount of towels, hand towels and wash clothes which we were thankful for because some places only place two towels and two wash clothes in the rr. The location is good, and parking is also. I left before breakfast so didn't stay long but this will be the place I book from now on when I'm in the area, my go to hotel!

Awesome!!

Great place, reasonably priced. Very clean property. Vanetta was awesome when I checked in.

Tv didn’t work but manager fixed it quickly but the the remote wouldn’t turn the tv off I just wanted to eat my food and watch the news. Then no hot water to take a shower with in the morning.

Great property

The lady when we first checked in that afternoon was great but the gentleman who worked the evening shift was super rude and I feel like every time we stay here the property cleanliness keeps going down and down, and there’s always a odor in our room

It was great! The location is great The breakfast. It’s not what I wanted. Not too many options

I did like the location and the price The staff is hard to get a hold of over the phone. I only saw a staff member at check in and never again the rest of the day. Also the hotel does have a smell and room 207 has bed bugs.

Clean.

Cleanliness, location, kindness of the front desk. Comfort of the beds. Breakfast. Typical watered down eggs and undercooked sausage.

Nothing! There was BLACK MOLD in the restroom. All over the tub and walls. There were pee stains on the sheets completely covered in pee stains.

Good room great service clean room

It’s very clean room I’ll been there for 6times

The room I stayed in was very dirty with noticeable dirt on the bathroom floor as well as hair in the floor, I would never stay there again. Desk clerk sat in the lobby on his phone. I didn't see anyone else around.

Staff was nice and it was cool that they offered breakfast. Would have liked to see more diversity with their breakfast options which I think is important for people who are staying there for more than a few days. My other issue was the smell in my room - particularly the bathroom. There was a exhaust vent on the floor that I think was where the bad odor was coming from.

What makes this independently-owned property stands out more are the owners/operators and their staff, who consistently delivers great, helpful, quality, and friendly services! The room we initally requested during reservation was unfortunately unavailable due to another guest deciding to extend their stay, no big deal. The operators apologized for the unavailability, and got us into another room. Ufortunately, that room had a soaked carpet near the A/C unit due to what looks to be an unreported leak. I informed the front desk, and the operator quickly took care of us, changed our rooms immediately, and went straight to checking and cleaning the other room. This is a group that definitely takes pride in taking care of their property and cares for their guests, and you can tell. I'm all for supporting the independent operators if I can, and as long as this group is there, I will always recommend this place, and stay here for our random staycations. Thanks again!

had a dog smell everything else was fine

All good N/a

It was ok stay but disappointed because TV didn't work glass was broken in parking lot but for more it was ok.just a little unhappy and hot tub was broken.

Front desk help, firmer pillows, breakfast time expanded to 6:30-9, eggs on menu, keys functioning properly everyday we needed to get them reset, TV no instructions, Pool needs resurfacing, The room was always humid and musty smelling, no matter the setting on the AC unit

Place was very clean and beds felt like fluffy clouds. Black out shades were super cool and the air conditioning was amazing.

The room smelled really bad like old sewer , the tv remote did not work so there was nothing to watch on tv because it stayed on a blue screen. The hallways smell bad as well. The bed was comfortable, the shower was great too and the housekeeping staff was very good at changing our towels daily. My only complaint was the awful smell in the room and the hallways .. other than that it wasn’t too bad but it wasn’t the greatest either.

It was clean but the tv remote did not work lol and it smelled like mildew or paint. Not to mention the AC was poor and not effective.

Owner of the property was rude

As soon as I opened the room to my hotel there was an awful smell like wet/ humid. Beds looked like someone had slept there and they just made the bed without washing the sheets. The restroom looked super dirty. Despite all the bad reviews I seen on google, I still decided to give them a chance and it was disappointing. I won’t be returning and I hope no one else takes the chance like I did.

I feel like the young lady was prejudice

I would say a staff member came into my room when it said do not disturb and it woke me up earlier than intended , and I already paid for another night . So better communication among staff would've made this stay better . Other than that they were kind and loved my stay !

Our room smelled bad. The staff did spray something and it helped as long as we kept the a/c running on high, which froze out my husband. My daughter’s room was dirty. Finally the 3rd room she was moved to was okay. Will not return.

Breakfast was fantastic! We were told we could order an extra bed a when we got there the lady laughed at us and said we don’t have extra beds. It wasn’t funny to us. She kept laughing. Then she told us we can checkout late to makeup for it and we wouldn’t be charged but the next day the lady knocked on the door and told us they charge for that and they didn’t get told we were late check out. I was so upset.

It was convenient for everything

I unintentionally left like $60 in cash on the desk in my room, I left for the day, came back late that night, and all of the cash was still on the desk

The prince with this quality is good deal .

This hotel is terrible, room has strong smell of dampness, clearly smell of mold, lack of fresh air, window doesn't open. I booked the room for 2 days, but left the hotel in 20 minutes. Can't stay in such a terrible hotel, not sure how this hotel was rated 7.8.

I like the conscience of the area but wouldn’t stay here again. The room smelled like urine, staff women were rude, key kept not working kept having to go the desk for them to fix the key, hot tub doesn’t work, they served the same breakfast both days, hotel felt unclean.

🌟🌟🌟

The property smelled. When I arrived after driving 10 hrs at 2:45 and theycouldn't accommodate a 15min early checkin said no room were available. I was a single female traveler and really did not feel safe in this hotel..

not bad /not good

Very clean room and hotel. Staff were helpful.

Clean large rooms. Absolutely worth the price. Good breakfast with hot food included.

Laundry was not accessible. The front desk the times I went there was no one there. I had to call.

We had a dried uu washcloth with fecal matter stuck to the side of the bathtub between the tub and curtain. We had to walk down to tell front desk and they asked if we wanted a clean towel. We told them we wanted a clean bathtub. They said they could not give us a refund because they didn’t have authorization, but they would put us in a new room. We had to pack all our stuff and go to a new room. No refund was ever given.

My room was clean and breakfast was acceptable. I had no problem with parking or the air conditioning. I was frustrated with with front desk’s response to my report that the elevator was not working. It did not work the morning of Aug 25th but there was no one at the desk to take my report so I gave my report to the night clerk. She told me it was hot and t said this was early that morning. I checked out Aug 26 and the elevator did not work again. I had to carry my bags down 3 flights. I went to the front desk and reported the problem. The man looked at me like I was an irritation and says it’s been working all morning. I told him it did not work just now and I had reported the previous day. I don’t think he said a thing. He just lowered his head and continued speaking with another person behind the desk. I asked for the manager’s card and told him I was going to report this. It was a good thing I came down to meet my uber driver early because I would have missed him if I was one minute later. No apology. No we’ll check on this. I will make a request for the elevator be inspected as well as write the manager and owner of the property.

It was good and comfortable place to stay.

Very neat and clean, but needs updated remodeling in restrooms.

The hotel was very unkept. Will never stay again, manager rarely ever there.

Everything was good, had issues with the tv but called the desk and she was right up and got it fix. The pool was down. That is the only thing. But other than that friendly fast response to fix any issues.

Easy & friendly check-in. Unfortunately I had issues with air conditioner & television. The room was warm and uncomfortable even after trying to lower the temperature. I turned the tv on to try to distract from the temperature but the tv would not display a picture. It would just show the menu/tv guide but no picture would display no matter what I picked. I've stayed here a few times before and would normally rate it about a 4 but this visit was not the best.

Staff could just do better, not that hard James L

Better than expected and the perfect option for my need. Will seek this hotel the next time I travel to the area.

The room smell humidity, the floor feels sticky. I can sleep well because of the noise. We feel the people running in the upper floor.

Awesome thank you

There was a terrible smell in the room, almost smelled like urine. We literally went down the street to the store and bout Lysol. Was very disappointed with that.

I loved the location of the hotel. It was central to where we were going. Some of the staff were not nice. Check in was a hassle as I had to swipe my card multiple times due to multiple rooms. The person who checked us in stated that no phone call was made to inquire about the number of guests and children who were there. I called the hotel directly and spoke with staff advising that we would be late and communicated to them the number of guests. It was a hassle for check in.

My room was clean, the beds were comfy, AC ran well, and breakfast was reasonable. All must haves when staying in a hotel. I needed extra towels, and the staff was ready to accommodate. However, this is not a must have, but it was part of the reason I chose this hotel: the pool area was in need of attention. What was concerning is that the hot tub was in closed for repair yet shared a wall with the pool. Therefore, if a toy was thrown slightly too far, it ended up in the hot tub that had what looked like some pretty strong chemicals and a large cockroach floating on the surface. I would recommend cleaning it up and installing a fan to circulate the air in the pool area as well as to help remove chemicals in the air as they were quite strong and left 3 of us coughing and in need of a little air break. The workout room could also use a little fan just to circulate air as it got pretty toasty in there. Just wanting to end on a more positive note, the things that were troubling were fixable with a little TLC. I would check back with them again in a year or so to see if they have addressed any of the concerns. Overall, the stay was nice enough to keep me curious to see if management addresses the stuff mentioned.

The young male at the desk was amazing, he was accommodating and really tried to set a good time... Kudos to and for him!! This hotel had a stench that stunk... At first I thought maybe they'd just wanted the carpets - because it smelled of mildew, but when I verbally said it another guest said " No, it smells like pee"!! So, the first room we were assigned was cleaned well, smelled and had panties thrown up on the shelf in the closet. The second room smelled the same way, but seemed cleaner and less damages to the furniture. The hot tub was not working and drained for maintenance, which sucked bc when I book I look for the specifics... The iine picture does not match this hotel... Breakfast is served, but... I'm usually not picky but this was not That At All!!! Oh, yeah and to get in and out of the side doors you have to jamm the card into the reader, dude!

I didnt like it

It wasn’t bad but could have been better.

This hotel has become our go-to for the short weekend getaway. Clean hotel and room, friendly and helpful staff, easy parking. Highly recommended.

We just needed a place for the night while traveling and it was excellent. Bed we good, water pressure was great! There’s no calling fans so the air circulation was bad but it was a very normal hotel. Nothing fancy but definitely works for a quick in and out.

I stayed at this hotel for four days, and unfortunately my experience was very disappointing. There were bugs in my room that were constantly flying around, landing on my food, and even flying in my face. The room also had a strong, unpleasant odor throughout my stay. I reported the issues, but I was not properly accommodated or offered a satisfactory solution. I expected a much cleaner room and better customer service. I would not stay here again based on this experience.

Great staff.

The pool was useable but not hot tub. Room was clean and cold but toilet set was so wobbly and almost falling off that was not good.

Parking was easy rooms clean and ac cold

Clean room, great staff, available parking, functioning air conditioning, hot showering, acceptable breakfast, great area, WONDERFUL STAY……Definitely a place I would return too if I travel back to Webster

Lady taking our registration at the desk asked for my ID and credit card without any eye contact and no smile on her face. The breakfast hours were from 7-9 am. We got there at 8:30 one morning and there was very little left out and they didn’t bother to replenish it. We were there only for 4 nights and my husband had to go to the front desk 3 of those evenings to get both card’s demagnetized. The last night he did it, the evening desk clerk was very nice and was getting ready to do the remagnetization of cards, when the owner came out of his office very irate and was telling my husband that it was our fault. That we had passed somewhere that it demagnetized them and even showed him a scratch on one of the cards. My husband told him one of the cards never left the paper case it came in. The owner turned his back to him and waved his hand as to say we were bothering him and to go away. Needless to say we will not be staying there again the next time we go to Houston.

Omg the dirtiest place ever they tried to give us a room that smelled like mold and you can see the room leaked before then offered another room that smell sour with huge lumps in the bed and all they offered was air fresheners , the girl at the front desk had a nasty attitude from the second I approached the desk including the owners b/c I refuse to sleep with mold with my kids … they told us at 7:15pm we had to decided if we wanted a refund by 8pm (she called and left me a voicemail saying that ) then knocked on the door 5 minutes later saying the manger said we had to exit immediately and refused for the manger to come to the room and talk to us then when we got to the desk the manager and owner denied saying that (which was a lie) and the owner which was a man was very very sassy and they refused to give me any type of print out to get a refund hotels.com had to call them to verify :.. there was bugs .. this should be classified as a motel not a hotel

At check-in, they assigned us room 321. We walked in to drop off our bags and immediately noticed the room occupied with someone else’s personal items. Luckily they were not in the room or it could have gone Very bad for us! Scary! We were assigned another room. Bed sheets did not smell clean/refreshly washed. The Indian man (manager) was short with me and said he would not offer us a discount only à full refund to stay somewhere else. Rude. Needs customer skill training. Hot tub was not working.

The first room was dirty and the second room had blood on the comforter

Awesome thanks!

It was not great amenity

It was great

Terrible

Hotel smell very well when u first walk in the room had a lil nasty smell to it the staff was very nice!!! The breakfast could use some work but over all will definitely stay there again!!

Disgusting

This place was disgusting, do not stay here.

Overall good stay, besides to toilet being really loud and drippy faucet.

As always, clean rooms, friendly staff, ample parking. Great place for a staycation getaway.

Breakfast was good and the staff was kind and efficient, but the room was very musty and wet. I had concerns of mold...

Room was dirty

It was hot and muggy in the room. Sheets felt wet. A/C worked great. Had a good assortment of foods for breakfast.

Big rooms! Friendly staff! Affordable location for pre- cruise night!

Had a great experience. Staff was really helpful and respectful. I would consider coming back.

The staff was amazing very accommodating with my service animals. Extremely pleased with my stay.

Everything was great