Holiday Inn Houston Webster by IHG

Locations November, 2026 property going through renovations & I believe the carpet & maybe paint was off gassing highly toxic gas. I had to move to another hotel - the front desk staff said multiple people were forced to move. I reported the hotel to the City of Webster Health Department.

Efficient - easy to access - near place I was working with. Clean, bed comfortable. Front fest let me stay an external 2 hrs next morning. I didn’t need 2 queen beds and vacuous sitting room - could have had a small table to go with kitchen - and bottle of water in fridge. I requested a smaller space w 1 bed.

Great stay

This property could use some love. It is in a great area and has a nice design and feel to it, but the floors and room smelled really bad, just musty. The pool was nice, and the breakfast was good. Staff was very friendly and helpful, but the condition of the hotel made it hard to truly relax.

Very good

Room was ok but noisy parking could be better

Staff is super nice,looks like they were renovating a couple things during my stay but still were clean and nothing was in the way,even helpful if you lose a card

Good facilities Close to the Space Centre Room comfortable and clean

We traveled due to medical testing. The hotel had a horrible smell. The smell was awful on the 5th floor where we were staying. I seleted the room online because of the room pictures that were posted. I selected this hotel due to carpeted rooms. The room did not look like the photos and there was no carpet. There were plenty of much cheaper hotels available. After seeing this hotel in person and experiencing the smell, I do not feel the price reflected the quality.

We traveled due to medical testing. The hotel had a horrible smell. The smell was awful on the 5th floor where we were staying. I seleted the room online because of the room pictures that were posted. I selected this hotel due to carpeted rooms. The room did not look like the photos and there was no carpet. There were plenty of much cheaper hotels available. After seeing this hotel in person and experiencing the smell, I do not feel the price reflected the quality.

Pleasant stay.

Helpful, friendly staff. 24 hour coffee and tea. Close to dozens of restaurants. Only complaint was the sewage odor on the 5th floor. New carpet is to be installed soon I believe. Definitely needs it . Must have been a leak somewhere on the 5th floor close to the elevator.

First we get to the hotel and get the room on the fifth floor. The elevator was broken so we had to walk the stairs up to the 5th floor. After get to the room, The room smelled like chemicals which gave an instant headache. The toilet didn’t flush. I called the front desk and The front desk clerk refused to put me in another room. It was the worst experience ever. We were tired after being at the hospital all day and wanted to get in the room to rest but he wouldn’t give us another room. We walked out and at 11 at night road around looking for another room. Horrible experience.

The housekeeping was fine but not great. The pool was freezing.

Lots of places to eat

Was a good deal for the money, and staff was attentive.

Front desk personal were very helpful No hot water in 1st room. 2nd room hot water took so long to come through. Thought we had no hot water again.

The staff is very helpful. No issues getting us all the availability during our stay. Very accommodating and very friendly and all smiles. Thank you

Everything was nice and clean. The AC works great

1. No hot water: during our 4 day stay, we had hot water on only one day. This is completely unacceptable and made our stay extremely uncomfortable. 2. Unpleasant room odor: Our first room had a strong mildew odor. After requesting a room change, we found the second room also had an unpleasant odor. 3. Constant key card issues: our room keys needed to get reprogrammed almost everyday, despite our careful efforts to keep them away from any electronics and magnetic strips. This was extremely frustrating and inconvenient. Overall, our experience was very disappointing. We would not stay here again

Terrible customer service, I was charged over one thousand two hundred dollars for 1 night stay, just because someone else has my same first name so the employees here they dnt verify any other information which is BASIC like; "last name", absolutely ridiculous, worst nightmare the manager zero empathy, I couldn't talk to her until days later, she never said I'm sorry or have an apology, completely unprofessional. Worst experience ever.

Great

The shower filled with brown water and wouldn't drain. It smelled awful on the entire floor and the bathroom was worse. There was no bedding for the sofa bed and the bedding we were given had holes in every linen. Thankfully my kids brought their own blankets. I'm very disappointed. Holiday Inn used to be a reliable hotel for middle class standards. It's in line with motel 6 now.

The shower filled with brown water and wouldn't drain. It smelled awful on the entire floor and the bathroom was worse. There was no bedding for the sofa bed and the bedding we were given had holes in every linen. Thankfully my kids brought their own blankets. I'm very disappointed. Holiday Inn used to be a reliable hotel for middle class standards. It's in line with motel 6 now.

Under construction

Under construction

Hotel was clean, ample parking and food within walking distance. The elevator situation was a little weird. Once renovations are complete I think it will be great.

Hotel was clean, ample parking and food within walking distance. The elevator situation was a little weird. Once renovations are complete I think it will be great.

The beddings were messy, room had a musty smell, bedding were also ripped. Staff at the help desk was very rude.

The air conditioner was very noisy... could not sleep from the noise.

The air conditioner was very noisy... could not sleep from the noise.

First day our keys kept turning off had to get several new ones reactivated everyday. The battery of a smoke alarm kept beeping for hours and hours I told the front desk that it needed a new battery he said I’m alone I said to bring a latter please fix it we can’t sleep. Took them hours at 130am finally went down again because there is no phone in the room told him I need to sleep now. He did offer to change rooms but 3 kids were sleeping so no it’s 130am in the morning. He came changed it I finally got to sleep at 230 am. I drove 36 hours before this. Then we killed a cockroach in the room too gross. Beds were not comfortable but room was very big. Bed sheets had a rip in it too. But no sheets pillow or blankets for the couch bed. Only had 2 towels for 5 people. Won’t come back!

The property was very affordable and great for my needs. It was under renovation and the indoor pool and hot tub didn’t look very clean. I would not allow my son to swim in it.

The property was very affordable and great for my needs. It was under renovation and the indoor pool and hot tub didn’t look very clean. I would not allow my son to swim in it.

We called multiple times leading up to our trip to guarantee that they would have 2 cribs for us to use. They said they would but once we got there they only had one crib and they said they couldn’t get a second one.

Good hotel

The room had a fresh remodel, so it was very clean and nice. Webster is generally a safe area, and there was nothing close to a negative issue. I highly recommend this hotel.

Was very nice, clean and safe. The hotel is currently going through a modernization of their guestrooms - mine was recently completed and very very nice.

I want to thank the staff at the counter for the fast and easy check in process. The other hotel that I reserved had an issue with the building the day I was checking in. So I had to find another one really quick. When I check in the lady at the counter was really friendly and got in my suite in less than 10 min. I appreciate her help

currently, this property needs a lot of tender loving care. i have always had confidence in Holiday Inn properties but not now. it will be ok once it is repaired

Room was clean, was able to adjust the thermostat. Breakfast was very, very good. The staff was very nice and also it had washer and dryer, which I needed...

Very good. 8

Good

Excellent service

Our room, was kind of clean, but everything had just been replaced. New Floors (poorly put in), Painted walls, painted with Primer and not a final coat. No wall pictures, no furniture in the room. Someone cut corners on simple things or they just don't understand how Hotels work. This Hotel did not have hair Dryers available. Also, a 2-room suite with a couch that folds out to a bed should have sheets, a pillow staged in a bag. They had this stored in some large closet near the front office in trash bags available upon request. I am guessing because they removed any furniture from the room that would hold it. These details have around 5-6 other odd details of missing or wrong things, they are too numerous to name This Hotel should not be open until they are finished with whatever they are doing with the property. My 1-night stay there was not something I would repeat again, ever.

Very friendly staff and a nice hotel!

Wish they would have offered a free continental break.

They new carpet and I only know because they used the front sitting area in the lobby as the storage for it and there was a strong smell like bug spray throughout the hotel. Even on our floor. Mats in pool area were draped over the hand rails but hot tub was hot.

The hotel was very clean, the front staff ladt was very nice. Beds were comfortable, I do recommend this hotel!

However, our biggest issue was the air conditioning unit in the master bedroom. It was very noisy and simply could not keep the room cool with outside temperatures hitting around 100°F. Because of the constant noise and the warm room temperature, it was tough to get a good night's sleep. If you are visiting during the peak summer heat, you may want to check the AC performance upon check-in or request a room with updated climate control.

Good

Aug 2026 hotel is replacing all floors and painting the walls and installing new baseboards. Hotel appeared in good shape otherwise. Staff was very helpful and the room was very clean. Nice linens on the beds and in the bathrooms. Comfortable mattresses. Will definitely stay again when in the area.

The hotel was under renovation during our stay, but you can tell they care about the property with renovation they are working on. I travel regularly and this was the friendliest property I have ever been in. Every single person I spoke to on staff was happy and helpful. Katie at the front desk was the nicest and helpful person ever. She was on top of everything for me. The room we had definitely had a couple issues but the front desk helped with everything. Again, they were renovating. I spoke with kitchen staff for some help too and they were all so nice and helpful. If my travels ever bring me back to the area, this hotel is my number one pick!! Thanks for the great stay.

Staff was helpful. Rooms were spacious. There was some kind of smell in the room.

Even though when i booked it has breakfast included.what the need to say is breakfast included for $13 a person.5th floor had a bad musty smell which i think they had a water issue in one of the rooms.Over all it was a OK stay.

Very calm and peaceful environment. Staff give me all the information ahead of time and didn’t feel bothering at all.

Will no be coming back. The room was ok. There was only 1 lamp in the room. There was a light in the bathroom and above the entry door but only 1 lamp. The room was quite dark. If both folks would like to read in bed, that wasn’t going to happen. The was a desk but not lamp or floor lamp. Poor planning. The drapes were stained and torn. There was no toilet paper holder. Just the roll on a shelf near the toilet. Not very clean as you you pick up the tool to get paper and then put it down to wipe your butt. Then pick it up again for more paper-always touching the cardboard roll. I’m not sure what kind of turds and all the previous person touched the cardboard roll that were on his/her hand. A/C was very loud and barely kept the room cool. There was a loud water swooshing for several minutes each time it turned on. Hard to sleep with all the noise and high humidity in the room. Everything felt damp.

The rooms very clean, good clean smell throughout the premise. Madison, manager provides excellent customer service does everything to accommodate customer.

Everything good

Property was clean. They were in the middle of doing renovations. There was paint on the wall in the bathroom. But no problem with our stay.

My room smelled like cat urine

Breakfast was good. Washing machines kept taking money and the app feature didn't work all the time . Rooms were nice but mine had a slight odor even though it was obvious they cleaned. Hotel is under construction as well and they made people move vehicles at one point. Good stay though

Unknown, Did not participate

Property is clean and well maintained

So, let me say I know this property is being renovated and it looks great so far, but the noise level is too loud, too early too loud in the evening as they are working. I like the upgrades, please adjust noise levels so they arent working when people are resting.

0

This hotel is under renovation. The first room they gave us had a dumpster in the living area, the door was missing off the bathroom and the flooring was ripped out. The second room they gave us had a king bed and the pull out sofa mattress was old and the coils were sticking out. The room also smelled like old cigarettes. The staff was friendly enough and gave us free breakfast vouchers but would not recommend staying at this hotel.

Clean but musty, stale odor throughout building. Some remodeling had been completed. Bathtub had many chips in the white porcelain. Carpet was worn in hallways.

It was great but our air conditioner did not work and we were hot all night. The receptionist tried to help, he brought us a fan but it just wasn’t a pleasant experience.

Came in they gave me a room that someone else was already in. Got new key all the way in 5th floor. Keys don’t work had to go down twice. The room smelled like mold and mildew the bathroom had a foul smell. The worker was very helpful. This is not a knock on any employee. Just a disappointing stay. And I always stay IHG

The room had a musty smell, and the door key wouldn’t work when we tried to enter from the back parking area. Additionally, the hallways did not have air conditioning at the beginning of our stay. If we hadn’t been trying to find affordable hotels, we wouldn’t have chosen to come here.

Great property!!! Will definitely be back!!

Carpet in halls was all bubbled up and the halls smelled horribly like a mix of soap and mildew made me wonder how clean anything else really was

Unfortunately I can’t tell you about cleaning because they were working on changing the carpet which is fine for us, but we were surprised that the TV is not working and the AC is so annoying because of the noise we couldn’t sleep well.

Hot tub doesn’t work no hot water Staff calling room at 1 am regarding confusion on room assignment

Everything was great. The booking was easy, the rooms were clean, and the beds were comfortable

The elevators are a little slow

Room was comfortable but carpet had a smell. The facility was nice and seemed to be in a great location. However, the parking lot lights didn’t function, there is no security presence and not much in terms of security cameras. Someone had their vehicle stolen while we were there and nobody heard or saw it happen. Beware because this looks like a prime location to be victimized. The management / ownership could do much more to protect the guests property in the parking lot. Unacceptable.

Staff was great. My bathroom was not very clean . I spoke up and then it was cleaned and spotless every day after that! Great job responding. Thank you.

Awesome stay. Katie at the front desk was wonderful. I recommend this place 100%. The jacuzzi was amazing.

Our room smelled disgusting & musty! We only stayed for one night as planned. But we told the front desk staff about the smell as we were leaving. Everything else about the trip was perfect. We could have changed rooms but we got in about 3 AM so we were too tired to exchange but overall it was a very decent experience. We have stayed here in the past and we will probably stay here again.

All good. Decent stay. Decent breakfast. Double Queen was moderately Spacious room . Helpful and courteous staff

The stay is always wonderful

We stayed on the 5th floor. Immediately coming off the elevator there was an overwhelming smell- it was extremely unpleasant. I found out later on that the smell was coming from wall "air fresheners" plugged in along the hallway. The carpeting in the hallway also needs to be replaced. It is bunching up and causing a tripping hazard. The rooms were very dark. Not enough lighting. The showers were awful. The power went out for a few hours at one point and then half of the outlets in the room just stopped working. Lastly, the pool... it was disgusting. There were no towels left to take. When we asked the front desk for pool towels, they said they would bring some more. They brought wash cloths. My husband and I had to dry ourselves off with washcloths. The tile floors surrounding the pool were so slippery. It was dangerous to navigate with a toddler. The tile surrounding the hot tub poked out into pool area. I felt like our son was going to bob his head to far and hit it on the side of the hot tub. The pool was soooo dirty I wanted to vomit. There were used bandaids floating around. I also had a large chunk of someone's extensions wrap around my leg while I was in the pool. I would not recommend this property and will not be returning.

My room was great and clean, bed was comfortable. Breakfast is basic. Second time here this month and I will be back if need to.

😡

Great location

Clean room and great breakfast

We were given an ADA room which initially was ok. When the air went off I could smell the dirtiness of the carpet. There was a Febreze freshener in the room when we arrived which should’ve been my first clue. The carpet smell was the biggest issue. I did not request this room but they should have cleaned the carpet. The staff at check in were friendly and we did not eat at the breakfast bar. I won’t be staying here again.

The smell of carpet fresh powder a little overbearing, lighting in room insufficient, pictures on WiFi start page show gym having a weight machine- there was not a machine.

I loved the room. Very spacious and the front desk lady was extremely polite and friendly. The breakfast was basic. Gym was ok. I’ll stay again if I’m back in this area.

Internet never connected!!!!

Hot tub was very hot which was pleasant. Pool was warm. Cookies in the foyer. Breakfast was decent. Room on 5th floor had good cold A/C. Slept well. Conveniently located to food shops. Pleasant staff.

Room was clean everything smelled nice all around the hotel. Usually some parts of the hotels smell muggy or moldy. The only thing I will say is the pool had waaaayyy too much chlorine. My eyes were burning just sitting in there. Other than that it was nice.

Good

Sunday night…3 couples were in lobby chatting away with a couple drinks and in comes Floyd. He clapped his hands at us so loud like 5 times and told us to shut up and go to our rooms. So disrespectful. Words were exchanged, cops were called and everything was fine. Unfortunately, the manager at the time left without speaking to us. Oh well. Sad holiday inn employs people that do not respect their clients. Rest of staff was amazing.

The room was dirty had a bad smell. Some holes had toilet paper in it that where under the bathroom counter. The carpet needed to be vacuumed the base on floor was falling off. The phone in the room didn't work and also killed a bug on curtains.

There’s only one way in and one way out of this property. It’s on a very busy street so be on the lookout for the green and white Holiday Inn sign. If you miss it, you’ll have to make a U-turn. Otherwise, it’s a great property. I enjoyed my stay. There’s lots of things to do in this area.

The room smelled of stale air and strong cleaning products. There were poorly patched holes in the bathroom door. The morning of our departure the water was shut off due to a “burst pipe repair” but no one from the hotel informed us of the issue. When I tried to call to find out if it was just my room, the room telephone wasn’t working so I had to call the front desk from my cell phone. No one apologized for the inconvenience and they did not offer anything to make up for the issue. They just said it was out of their control.

Yes

Clean and modern hotel, but numerous items were missing in the room. However, after notifying the front desk, they were eventually rectified.

Rooms too dark, not enough light. Sofa bed mattress imposible to use, dirty, the springs would poke your body. The door between the two areas interfered with the bathroom door. One of the beds had something that made my doughter sick.

Clean room

The staff were all very helpful and friendly! We enjoyed sitting at the bar and playing cards. The room was quiet and the beds were very comfortable! Will definitely stay there again on our next Houston trip.

Great place

Breakfast was good, rooms were clean.Any and all questions were answered with hospitality.

Our stay was absolutely amazing from start to finish. The staff was incredibly welcoming, attentive, and always ready to help with a smile. The room was spotless, spacious, and beautifully.

Yes

Clean room, friendly staff, great coffe, tea, lobby set up. Halls nd room smelled good. Decent gym. Breakfast pricing was a little confusing but overall great stay.

Some dirt in the corners of the room but overall clean

Room was clean, nice location within walking distance of several restaurants. Hot Tub was out of order.

Clean room

Staff was great!

I stay often now because of location and cleanliness.

Everything was great and nice

Very good service but the A/C had a weird odor and they refused to give us another room, they said was full

This is a very nice hotel in a nice location. The staff was very friendly, the room was quiet. Katie was very nice how we checked in. The breakfast was very good. Cant ask for much more than this.

It was a very great stay I stayed 3 night and it was a great to have my room cleaned all the three days fresh towels bed made floor mopped! I truly enjoyed it breakfast was great all though I missed a waffle but it was great the staff is super polite and friendly will definitely stay again with them

The front desk staff was so warming, and friendly. The room was clean and comfortable.

Clean room nice place