Holiday Inn Express Hotel & Suites - Houston Space Center by IHG

Close to a lot of stores and restaurants The beds wasn’t comfortable

Exceptional

Reliable stay. Friendly staff, comfy bed, decent shower pressure, clean hotel, basic breakfast to get you going in the morning. They do have a surprisingly good coffee machine. It would be nice if they add an electric car charging station.

Everything was clean, front desk was friendly

There was a bad odor in the bathroom that I told the staff about that no one ever came to verify or determine the cause of the odor. The towels were very rough (I thought I was at a motel and not the Holiday Inn ). The decorations for a King suite was very minimal. I’m guessing because this was a new hotel. They are still in the process of making things right. My wife and I stayed a couple of days due to renovations being done in our home. I previously stayed at a Marriott, which was way more satisfying.

Room was clean, late night staff was very helpful, and the free continental breakfast is alway a plus.

At checkin, we were booked into the wrong room and my credit card was added to another room!! Breakfast was awful. The cheese was rubber and the potato tasted like were freezer burned. The chairs in the dining area had chair covers because “leather” beneath it was cracked. Tiles in the elevator were cracked. No coffee/tea pot in the room.

Exceptional

Highly recommend

Exceptional

The breakfast bar had very limited options, definitely not like other hotels from the same chain I have been to.

Fair Limited breakfast goods no meat available at 8 am they had run out

Exceptional

Fair Limited breakfast goods no meat available at 8 am they had run out

This is a quality, comfortable and convenient place to stay in the NASA area.

Great staff

All was as expected. The property was clean, accessible and the staff was professional.

No coffee in the room. Only in lobby and no creamer outside breakfast window. Breakfast was standard. Pool like others, kid playing in early and late, good for family not place for adults to relax. ( just add 'no kids after 9pm' ) PROBLEM: we found a ring under the bed, gave to front desk, and looks and comments told me, it was going home with someone that night. Worse is, wife left a basic dress in the closest. We called later in day we checked out, "ugh let me look - best call back tomorrow late morning". Did and maybe same person, similar answer. Asked for Manager, ugh hold on and hung up on. Called next day for Manager, held 5 minutes then heard "just hang up" and they did. Lost items, from a room, you know who stayed there, bag and label Room # and call the last 2 people to ask if missing something... or post a "finders keepers" sign.

The price for a 1 night stay

The cleanliness The price for a 1 night stay

breakfast ran out 1 hour before the Breakfast closing time and the hotel didnt make any alternate arrangement for the breakfast

The property was very clean, quiet, and located close to major attractions, stores, and restaurants.

The property was very clean, quiet, and located close to major attractions, stores, and restaurants.

Exceptional

This is not the first time I am staying at this Holiday Inn Express hotel, and there is no change. I love the place. It is a great place to stay like most other Holiday Inn Express locations.

The facility was clean and comfortable for a one night stopover. The morning breakfast was typical and got the job done. Would recommend.

Stayed a week and great on all aspects

The sink in the bathroom kept clogging up.. breakfast had a good selection of food items. Staff was super nice

The room was clean and comfortable, the staff were friendly and helpful, all in all the overall was better than the stay we have the next night in Galveston at the Marriot. The door going into the bathroom looked like it needed to be re-painted. It looked faded and in need of freshening up.

The room was clean and comfortable, the staff were friendly and helpful, all in all the overall was better than the stay we have the next night in Galveston at the Marriot. The door going into the bathroom looked like it needed to be re-painted. It looked faded and in need of freshening up.

We stayed for 3 nights and thought it was a good hotel. Conveniently located to a lot of restaurants and shopping.

The hotel is dated. The front desk staff was hit or miss. Some were excellent and some were average at best. Breakfast was ok but not on par with other Holiday Inn Express I've stayed at. Gym equipment was old and barely worked. The housekeeping staff was friendly. Overall, a decent place to stay but in need of some training and TLC.

Exceptional

Great stay!

Exceptional

This hotel exceeded all my expectations! I wasn't expecting much because it was a great price! But man oh man was I surprised at everything about this hotel!!

This hotel exceeded all my expectations! I wasn't expecting much because it was a great price! But man oh man was I surprised at everything about this hotel!!

Front desk guy (tall white guy working at 11:30 pm) was very friendly and there was a big rush and he took care of everything quickly. Room clean, looks new. Good shower pressure and comfortable beds. Will stay again.

Hotel staff excellent, breakfast was good, rooms were clean and comfortable. Didn’t get to use pool or hot tub but looked inviting.

Nice hotel, modern with excellent pool Staff gave me big hassle when I wanted to use Applepay card. Had no problem at other hotels in this chain.

Good price for good, comfortable stay.

Staff was polite

Good

Clean good but not perfect but good

Todo estaba de muy buena calidad y me gustó mucho la tranquilidad

Nice staff

Very pleasant stay bed and pillows excellent.

Clean rooms, staff was nice

Room was spacious and generally clean

Great room, even better breakfast! Check-in was easy and fast.. Will definitely stay here again.

The room was clean. It looked kinda new.

Very nice and clean room, staff were wonderful and helpful.

Todo bien.

The staff, especially the late afternoon, was extremely friendly and helpful. She answered all my questions about the facility and neighborhood. The hot tub and pool were well kept and inviting. The room was welcoming and very clean.

When we stayed here we were put in a room right off the hotel lobby. The walls of the hotel are paper thin and the GM and IHG hotels expect music to be played 24 hours a day. This was not instrumental music, instead light pop style. We could hear the music when we were trying to sleep and requested it be turned down or off. The front desk lady was pleasant and said she could turn down a bit. Although she turned it down, we could still hear it word for word in our room so I requested she turn it off and she advised that the manager was particular that the music had to stay on and could not be turned off. When I spoke to the manager about this, she said this is a policy of IHG hotels, obviously they don’t care about their guests preferences, needless to say I didn’t get a lot of sleep. When we opened the pullout couch, there was dirt all over the mattress so I asked the front desk to have housekeeping come clean but they weren’t there so I asked for a vacuum she brought a vacuum with, but the vacuum did not have any suction. We ended up flipping the mattress on its side to dump the dirt off and she gave us extra sheets. Unfortunately, one of the sheets had a huge stain on it that looked like urine, so we returned it to her, and she got more sheets from laundry. Look around as there are many other options in the Houston area, will never stay at this location again.

Breakfast was okey, Breakfast staff wasn't too helpful to get food should be there.

Great access to coffee/tea

Clean room nice staff and breakfast was great

Great location and staff.

The shower didn’t work properly. I reported it several times during the stay. The maintenance person never fixed it. There was not enough water pressure and the shower head was clogged. Everything was outdated. Not even a coffee machine in a suite.

We stayed there one night after having a medical procedure done nearby. The front desk was so accommodating, giving us our room close to the elevator. We had a king size suite. I was a really nice size including the bathroom.The hotel is super clean and the staff is very friendly. It's located walking distance through a lot of shopping and nearby eateries. If Evan in the area, we would certainly come back again.

unfriendly and basic, not a great hotel at all. there are probably much better options out there

Great place !

Clean room

Tried switch room air was so loud and said couldn’t switch not worth the money I paid .The front desk was so rude not helpful.The breakfast buffet the food was overcooked and the workers didn’t help us .Didnt feel safe just let anybody come up to floors .

Nice hotel with plenty of food and shopping options nearby. Great place to stay if you're headed out on a cruise and want to save a little money instead of staying in Galveston. Just thirty minutes from the port. The staff was very helpful, friendly, and knowledgeable. and the rooms were clean. We were pleased with our stay.

N/a

Room was clean and a pretty big size (2 queens and the couch). Everything was super clean, beds were comfy, lots of pillows, and plenty of towels for what we needed. I liked the Dove soap and shampoo/conditioner. Breakfast buffet was about what you’d expect. My only negative notice was that the building itself has seen better days. For example, the hook on the back of bathroom door was pulled out and gone, and the exhaust fan didn’t work. There were some places in the hallways or elevators had cracked tiles. That said, everyone was very nice and attentive, everything was very clean, and we were quite comfortable. I would stay again, especially for the price.

Nice and affordable place to stay when leaving on a cruise the next day. Plenty of of restaurants in the area.

Room was clean and spacious. Staff was courteous. Breakfast was acceptable. Didn't use any of the other amenities. Location was good and easy to access. Would like to suggest having laundry bags available in the rooms for dirty clothes. Overall would recommend.

It’s a very neat hotel very closer to Costco the rooms and the lobby and the lift everything is clean. I would highly recommend people to stay here.

The room was clean and cool. The staff was helpful and friendly.

Other than that, great location, Friendly staff and clean rooms !

The receptionist was excellent, super friendly & helpful. She comes in after 3 pm. My husband & I were there Monday thru Wednesday. Breakfast was OK but there needs to be one person specifically assigned to clean tables, chairs & floors during breakfast. Both mornings there, empty tables, chairs & floors remained dirty. Room was cleaned to our satisfaction. Would stay here again. The area is so amazing! So much to do within a short car ride.

Manager cancelled my room without notification to me or Hotels.com at 10am. We arrived to find this out at 7pm. Hotel was of course booked and I had to find another hotel in the area. They never offered to help get us a room at another holiday inn or provided any help. Will not stay at Holiday Inn in the future.

Breakfast has very low variety of products

The staff is friendly and helpful. However, there are no complimentary water bottles in the rooms. If you need water, you can purchase a water bottle for $2 each, which is a regular Sam’s Club water bottle.

Breakfast Vegan options was not available

Room was very clean and fully stocked. Location and access to nearby businesses was easy. Enjoyed the free breakfast, and they do breakfast tacos! Was a treat. Staff was great and accommodating when we requested for late checkout. I am a IHG Rewards member but booked through Expedia, but they were able to process my late checkout request. Highly recommend.

Parking lot was riddled with broken glass from liquor bottles, ect, and attendants at front desk didn't seem to be worried about illegal handicapped parking.

Front desk person wasn’t very welcoming but everything else was fine

Overall everything was great; would definitely book again

Great accommodation

Staff was very helpful and friendly. I will recommend this hotel to everyone stay in the area.

Enjoyed our stay definitely recommend

Great Hotel excellent Service

We were placed in an accessible room that had a connecting door and the neighbors were really loud. We did not book an accessible room, but we were placed in one anyway.

The staff was very friendly and helpful.

Great place to stay. Staff was very friendly.

The room was very clean, The staff was very professional and nice. The breakfast was good, did not have time to enjoy the nice looking swimming pool and the jacuzzi, but it looked super nice.

Conveniently located!!! There were several shopping areas and food establishments close by. The hotel itself was clean and the staff very courteous. I would definitely stay here again.

The breakfast food was plentiful & tasty. We got in close to midnight & the room was nice & cold. Front desk staff were friendly. Would stay here again.

Front desk was friendly and very helpful

Staff was very friendly and helpful. My room was ready so they allowed me to check in early. Room was clean and spacious. Bathroom was also very clean. Breakfast was good with many selections. The only negative from the stay, was the noise level. The walls are really thin. I was on the third floor. There was loud talking and lots of noise into the early hours of the morning so I didn't get much sleep the first night. Also, there was a lot of stomping and jumping in the room above me

Great place to stay and great location. I just wish they had more gym gear.

I loved everything about the place

It is come with breakfast so, it worth your money.

Wonderful enjoyed the stay and breakfast clean rooms

Definitely will be coming back everything was clean and front desk associates were awesome

Great location and the staff was great. Very comfortable beds and rooms were very clean. I always come back to this hotel.

Everything was very good and the breakfast had a good selection fresh ground coffee was a plus

Everything was great

Breakfast was reslly good and the staff was nice

Room was clean. Staff was helpful breakfast would have been better but there happened to be like 3 schools there which isn’t anyone’s fault. Hot tub was not working.

The selection of the breakfast items was loaded with sweet baked goods. The scrambled eggs were watery. The only fresh fruit were apples and the were stale. I don’t consume pork products. There was bacon and pork sausages. Which led me to leaving the hotel and purchasing breakfast at Starbucks

Everything was Wonderful! Only downside is no outlets near beds or on bedside table to plug anything in. Husband uses Cpap machine and couldn’t use it. We didn’t know we had to bring an extension cord.

This hotel was amazing! We stayed here before our cruise and it’s way cheaper than staying in Galveston Island! The mall is near by and tons of restaurants. It’s only about a 25-30 minute drive to cruise parking!

The Hotel is in need of a little updating.

Breakfast was good. The hotel is away from the highway which is a plus. Parking is lit and safe. The hotel is next to a Costco store.

Clean, friendly people, perfect

No negative issues to report. Very peaceful stay

Very nice for this range.

Upstate quite a few hotels and this one was really nice. Smelled really clean at all times. The room was modern but not overstated.

Room was dated. Carpets were dirty and stained. Location was good but limited breakfast options.

Great short stay!!!

Great place to stay

I am writing to express my severe dissatisfaction regarding my recent reservation. Despite booking a room with payment upon arrival, I was informed only upon my arrival that my reservation had been cancelled due to full occupancy. Crucially, I received no prior notification (phone or email) of this cancellation, leaving me stranded and scrambling to find alternative accommodation. Furthermore, the night manager's abrupt change in demeanor when addressing my predicament, contrasted with her interactions with other guests, was highly unprofessional. This experience was entirely unacceptable.

Dirty rooms and no cleaning staff available

Most comfy beds! Havent stayed at a holiday inn in a while and this place was heavenly.

My room smelled bad. Garbage was stacked in the hall near the elevator for two days. Breakfast didn’t open til 6:30 which is too late. The place had a bad vibe. Like a dormitory.