Hampton Inn & Suites Houston/Clear Lake-Nasa Area

We go to Wings Over Houston every year. We used to stay at the Best Western in Webster, but it just gradually sunk to a level of NON-service and poor quality rooms we could no longer accept. We have tried many of the hotels in the Webster, TX area and not been totally happy with them. This year we stayed at the Hampton. We were very happy with it. Our room was in perfect condition, though we were disappointed with the fact that the rooms are only serviced/cleaned every other day. We did not like that. When you are out at an airshow all day....and come back to an un-serviced room.....BIG downer. (But when we spoke with the front desk, they put us down for daily service.) The breakfast buffet was very good. And Loretta, who worked the buffet was wonderful. LORETTA was the ingredient that made us decide to come back to the Hampton Inn in Webster next year for our long airshow weekend and end our search for a Webster Wings Over Houston Airshow hotel.

The floor in front of the AC was wet. The ice maker on the ground floor was broken so to get ice I had to go up to the 2nd floor and walk down the hallway. I have a leg disability and walking causes pain.

Rooms were clean, hotel was overall quiet and served hot breakfast. Didn't use any other amenities

fine.

Exceptional

Location ,comfort , quietness, staff No place to put towels in bathroom and no trash can either , only one very small trash can for the whole room

Really nice hotel, newly renovated. And every front desk person we encountered was just very kind and sweet Everything was fine

Excellent place to stay when visiting the space centre. Very helpful and friendly staff. Lovely comfy beds and a large spacious room. No.bacon at breakfast

Someone smoked in a non smoking room so they gladly changed our room for us.

Wonderful staff and hotel room suite was large and comfortable Someone smoked in a non smoking room so they gladly changed our room for us.

Love to stay here for our "Night before cruise" hotel. Location is good and just far enough away from the port that it keeps the cost down. Great bargain for the quality you receive.

We reserved 2 rooms. It’s a great location but the poorly designed bathrooms ruined the stay. The shower floor and bathroom floor are one continuous floor which slope in the wrong direction. This caused water to run out of the shower onto the bathroom floor even as far as into the entry way of the room. We used our shower towels to soak up the water. We went out for the day expecting it would be cleaned up upon returning and housekeeping never showed up. Not to mention the sinks were so tiny like airplane sinks. So water splashes all over from that too. One of our rooms smelled of cigarette smoke because it was located just above the outdoor smoking section near the pool. If we travel to the area again we will choose another hotel.

Staff was very friendly!

Very good

No clean towels trash in room for 3days Ther excuse was no personal to perform the cleaning no TP IN Bathroom

Housekeeping didnt show up in all 3 days no clean towels during my stay I asked the front desk and they didn't make an effort with helping all they said that they were short staffed

Clean room, not lacking in any amenities, good location to restaurants and nice mall

It’s very close to many restaurant options.

I plan to stay again. The staff was great and very helpful.

10 out of 10. Clean rooms, friendly staff and amazing hot breakfast. Close to restaurants and coffee shops.

Great all around

Clean and helpful staff. I had to request for my room to be cleaned on the second day but not a big deal. Pool and spa were nice.

Loved how everything was very convenient we were in a good area for shopping and finding ways to pass time. I didnt like the morning breakfast staff... one woman was kind and helpful the other woman who was making waffles was a bitter, spitful woman. im not sure of she was having a bad day but she was just spewing negativity my children and I felt as if we were in a hostile involvement we eneded up taking breakfast to our room to avoid this woman's negativity.

Superb

Clean, nice bed, good breakfast.

Comfortable and clean accommodation close to the Space Centre! Best breakfast I’ve had in a hotel in a long time!!

Room was spacious. Good AC. No crib available

Very clean & the staff was top notch & helpful.

Would 100% stay at this Hampton Inn again!

Pool was great and maintained. Breakfast had a great variety in a clean area. Staff were great and friendly. Room was great value for the money. We would have appreciated being able to get extra pillows for our room and when we went to the front desk they didn’t have access to them at night.

Pool was great and maintained. Breakfast had a great variety in a clean area. Staff were great and friendly. Room was great value for the money. We would have appreciated being able to get extra pillows for our room and when we went to the front desk they didn’t have access to them at night.

Location perfect nice room pool great breakfast Not enough towels

Location perfect nice room pool great breakfast Not enough towels

Very good

The ladies at the breakfast station were wonderful. They were so nice, friendly and helpful. My only complaint is that the bed was a little hard and the pillows were not comfortable. One pillow was so flat and lumpy and the other one was too big and lumpy. Other than that, I thought that everything was great.

Clean room

The ladies at the breakfast station were wonderful. They were so nice, friendly and helpful. My only complaint is that the bed was a little hard and the pillows were not comfortable. One pillow was so flat and lumpy and the other one was too big and lumpy. Other than that, I thought that everything was great.

The location was close to shops and restaurants.

By far the greatest staff i have experienced at a hotel

The Breakfast attendant, Amy, was a particular delight. She greeted us with a smile, assisted where we needed it, and chatted with us as she was able. She even made me a waffle.

The location was perfect! Nothing was more than a 30 min drive away. The breakfast was really good. Only complaint is my air did not seem to be working well and also I did see a few roaches in my bathroom. Other than that it wasn’t a bad stay. The hotel did not appear to be dirty.

The only bad thing about this hotel is our AC . It was very humid in the room and the AC never really did cool the room to where we felt cool.

The air conditions were so loud you could not sleep, even after they switched us to a different room we still cannot sleep because the compressor kicked down the whole thing rattled

Great staff, clean, spacious and comfortable room. Hot tub was small and the start switch was far away.

ROOM WAS CLEAN, STAFF WAS AWESOME VERY FRIENDLY BREAKFAST WAS VERY GOOD STAFF WAS VERY HELPFUL.

M

Very friendly staff.

Everything was great, will stay here again. Food was also good.

The room was clean and comfortable. Breakfast provided was good. The pool was out of commission, which was disappointing, but things happen.

Check in July 30th Levi informed me HVAC was out in our room which was 4 of the size I reserved. Had 2 queen beds sofa bed with full kitchen and paid 60 day advance for price. Next morning informed Emily room too small very helpful gave us adjoining room next door very excited just needed to be cleaned . We went out for day upon returning asked Levi for room he talk with Emily and they had not communicated about it was so disappointed. So they gave us a room 6 doors down really took it but very inconvenient. They were very nice but very unorganized. Breakfast ladies awesome nice very helpful and friendly all 3 mornings that started my family day beautifully. Everything else about our stay was GREAT 👍👍. Just room mishap.

This is a great hotel. Close to everything. The staff were excellent, very caring and helpful. I would stay here again. The suite was just the right size for my family of 5.

They need benches out side for the smokers.

We arrived at 3:15 pm for 3 pm check-in. Girl at desk informed me the room would not be available for another 25-30 mins and would send a text message when room was ready. After 40 mins. we went to desk, and no one was there. After waiting about 5 minutes the same girl came back to the check-in desk. I asked if the room was available and she said yes. I asked her why I didn't receive a text, all she could do was say she was too busy. After entering the room, there were a few towels and no hand towels, only 1 roll of toilet paper and no shower gel.

Great place

Our fire alarm was going off in our room from midnight to 3 AM. The front desk guy came in and replaced the batteries, but it didn't help. My husband stayed up until 3am hitting the "reset" button because the front desk said there's nothing more they could do and maintenance wouldn't be in until 9am. We were going to ask to change rooms, but they stopped answering at the front desk; we tried calling 5 more times with no answer. We finally just unplugged it from the wall, which of course put us at risk if there really was a fire, but the hotel couldn't care less for our safety or that the alarm continued to go off with us and our children trying to sleep. We've used this hotel a few times when we visit family in the area, but it will be one we avoid going forward.

Nice

I’ve stayed here multiple times and never had an issue that wasn’t fixed promptly. The staff is very helpful and the rooms are clean and quiet.

I didn’t like finding hair when I pulled my sheets off. But everything else was nice and clean

We thoroughly enjoyed our stay at this hotel! Staff was very friendly and helpful. We especially enjoyed the breakfast every morning. We were there for a week and breakfast was different everyday! Loretta, who prepared and set up the breakfast, was the sweetest person. It was a pleasure starting out our morning each day with her!

Great hotel at a convenient location.

Clean with a new renovation feel to the property. Great location for dining and seeing the sites around this part of the Houston area.

No tenían el cuarto que avía pedido

There was no shower gel, nor conditioner in our room. When we dialed the front desk, she said she had 2 bars of soaps we could take. Why put us in a room that doesn’t have that and why no just send someone to refill. So inconvenient.

Very clean and spacious. The counter representative was nice and very polite. The King size room was extremely spacious and highly clean. I highly recommend this location

Hotel was clean, AC worked well. Will stay there again.

Everyone was friendly and helpful

My room was upgraded to a suite, much to my surprise. Nice room, clean with a very comfy bed and pillows. Nice breakfast on the morning as well. I'll be staying here again.

Not sure if they were in the middle of a remodel but I will not be returning here. Roaches in the halls, room smelled like paint, faulty furniture, and pillows must have been 25+ years old. Low key ruined our trip.

Hotel was clean and everyone was very friendly. We only stayed 1 night, didn't have any issues other than there were 2 of us in the room and there was only 2 bath towels, 1 hand towel and 1 wash cloth. I didn't say anything but me personally as a girl like to normally have 2 towels (1 for hair & 1 for body) then was a little disappointed in the breakfast. They had just basics.

Great hotel for families, close to NASA. The breakfast is fully stocked, and the staff is very attentive to your needs. We have stayed here multiple times and will continue to do so.

Love it! Everyone is so friendly even the construction workers. Thanks for making my stay wonderful!

The property is currently under renovations. They have several problems to work out. The construction company they hired is skipping details. While there

Very well kept even with construction going on. Staff super nice and helpful. Breakfast was great, had coffee available 24/7. I would bring family back to stay if in the area.

First off, the desk clerk could not find my Expedia reservation and was not helpful in resolving my problem. We ended up paying for 2 nights AGAIN with the hopes that Expedia would refund my money. This hotel is being renovated. The 1 working elevator was sketchy. Our room (suite) was newly renovated and nice but hot. We called the desk for towels (bathroom was short wash cloths) and we had to go back down to the front desk ourselves to get them. I have stayed at many Hampton hotels and this is the first one to disappoint.

Room was clean, although initially a strong musty amell throughout the room and hallways. Bed was uncomfortable. Hard and lumpy. Breakfast was ok, very simple eggs biscuit sausage,waffles oatmean and cereal. Coffee and juice. Breakfast staff was exceptionally helpful, and friendly. Housekeeping staff were also very friendly and helpful.

Breakfast very good!!! room clean and spacious

Great location and you get your moneys worth

OK

I love Hilton properties. I am a part of their rewards program. But just because my job booked me thru a 3rd party they couldn’t add my Hilton honors number ok but I didn’t even get my water and cookies. It may not mean anything to some. But it’s wat we get and it’s nice. I had to literally buy a water when I am literally a member. Make it make sense. Like I was on call so I had to stay but they made me feel unwelcome. Won’t happen again and will not a ay there. Then I asked can I take these stairs to the 3rd floor and they said yes but guess wat they don’t. She knew that. It was just unpleasant and unprofessional

The hotel was going through renovation and our smoke detector went off in the room because of it. Other than that, our stay was pleasant.

The hotel is being remodel so parking is limited. However, it was still a great place to stay.

Nice clean room and good breakfast! Facility was under a renovation project so things were a little out of sorts but all in all it was a good stay before our cruise!

Construction didnt let you rest or watch TV to much noise right above eoom

he sheets hadn't been changed. Also, the covers smelled like open ***! Luckily, we brought our own sheets! One good thing was the shower, which was updated with decent water pressure. The cleaning staff was nice, but they looked tired & overworked.

Good

We have only stayed there once, and it was "GREAT".

All was good

Breakfast looked great. However, we were unable to partake in the offerings on this trip.

Would definitely recommend.

Great

Cleaning room super easy check-in

Overall good

Yes

Booked a room with two beds and one of them ended up being a pull out couch. Went to front desk and she said all rooms with two beds are actually a pull out couch and a regular bed.

Renovations were loud. AC made various loud noise, even when not actively cooling. And faucet in bathroom was so loose you had to hold the base with one hand and open it with the other.

We wanted to like this hotel. The location near Johnson Space Center is excellent, with tons of restaurants, shopping, and easy access to downtown Houston. But several ongoing issues made it hard to enjoy. The biggest problem was construction. From the moment we checked in, there was loud, disruptive noise directly above our 2nd floor room. We requested a move but were told nothing was available that night. It continued the next day, sounding like a jackhammer overhead, before we were finally moved to the 4th floor. The new shower was nice but wouldn't fully turn off. Housekeeping fell short too. No extra toilet tissue, scarce towels that had to be tracked down daily, no ice bucket, and a pullout sofa barely larger than a twin. The pool was open but heavily shaded by the hotel, leaving it freezing cold with virtually no afternoon sun. It was also very small. The complimentary breakfast was well-stocked and tasty. The hotel is dog-friendly with great walking areas nearby. And the free cookies at the front desk were a big hit with my kids. With better communication around construction and attention to basic room stocking, this could be a solid option. As it stands, the stay was more stressful than relaxing.

We came here to play pickleball with Dallas Team and this place is so fa

Nice hotel, clean and close to our venue. The air conditioner was loud though and 2 days in a row, the “hot water” was warm, not hot enough for my tea. Expensive 2 nights stay.

First visit to Houston and delighted with it all. Family there suggested Holiday Inn Express but agreed Hampton Inn had them beat. Thank you so very much.

Comfy bed and quiet room!

I paid for the upgraded king room and when I got into my room, the floor was wet like they had a leak. They were performing construction all around, so things were dirty, and then my air conditioner did not work. When I went to the front desk and talked to them. I got downgraded into a smaller king size room. When I came in from work, tried to ask about auxiliary parking because of all the construction equipment and things like that. The parking was almost Neal and the front desk person did not listen to what I was asking and just talked over me the entire time.

Staff very nice and accommodating. Room freshly renovated but sadly tile bathroom floor not clean with long dark hairs. Shower very nice but new sliding glass shower door would role half open as it was not installed level. Open cabinet under TV to access refrigerator and it was unstable and almost fell out of the cabinet. Nice to have pool but if you want sun better get out by 1pm as sun goes down over building leaving mostly shade after 3pm.

Room was dusty and some inconspicuous spots weren’t cleaned well, staff friendly, property quiet deposit undergoing renovation

We were not aware that the hotel was being renovated at the time we made the reservation. Construction workers gouged the side of my car while parked in the lot. The desk agent was no help…gave me the manager’s email address. I sent her an email with photos and have yet to hear back from her. Commode didn’t flush, water was turned off for extended period when we were planning on getting dressed for a function, and the nightstand wasn’t plugged in.

Gym has dumbbells up to 75lbs. Staff was amazing. Pool and spa are clean. Some rooms under construction but they only made noise during specific times and management informed us well in advance. Will stay here again.

The room was spacious and more than enough for me and my boys! The living room was a bit warmer than the bedroom but all was well! My boys loved the room and want to come back! It was clean and comfortable!!

Staff was very friendly and helpful.

Nice clean room and bathroom

Staff amazing. Breakfast fresh and best selection ever. Room was OLD but clean. Hotel has started renovations on the upper floors and are working their way down.

The handicap restroom need improvement. The water from the shower runs across the floor making it easy for someone to slope down.

The pictures online seemed better than what we saw in-person.

Not checked any

The staff is really friendly! The breakfast was great. My kids loved the waffles everyday. The hotel is really close to the space center and depending on the time of day 30ish to the zoo, aquarium, beach near by.

The stay was nice but, the suite I stayed in the paper towel holder was hanging and not secure. Anna at the front desk was absolutely amazing, overall my kids and I had an excellent stay.

Hotel in middle of renovation. Was clean and beds are comfy. Coffee pot in room did not work and shower door would not stay shut so had to hold it closed with my foot while showering.

The first room was humid and smelled like mold. We were moved to another room but the lamp made a loud buzzing sound when turned on and made a black cloud of smoke. There were no maintenance people to fix or replace. You couldnt watch tv because the signal was bad. The shower sound like a jackhammer and vibrated violently. I have never left a review good or bad but i feel like i needed to post this.

Everything was good as always

Booked a suite and loved the extra room. Breakfast is always good at Hampton Inn and the kitchen staffer, Loretta, was friendly and really took pride in the breakfast area and the food presentation. Front staff and check-in was quick and friendly. Great location and lot's of restaurant choices.

Wonderful room and great breakfast!

Friendly staff!