Fairfield Inn & Suites by Marriott Houston NASA/Webster

There was literally several blood spots on the sofa mattress. No bedding was even available for it anyway. There were yellow stains on the king beds mattress cover. Called down, phone doesnt work. I go down and ask for another room but they were sold out for the night. None of the doors worked from the outside even when it "unlocked" with the key card, they would not open. We had to walk all the way around the building every time I returned. Housekeeping was literally 2 doors down cleaning that room. I expressed to her that she is ok to complete my room also. Came back later that night to find that she never came in my room to even at least replace the towels that we already had on the floor. Front desk lady said they are supposed to clean each room daily unless there was a DND sign placed (which was not). Other than those things, the staff that I encountered were all pleasant and friendly.

Nothing

I am happy staying here

Location We book here mainly for free breakfast. No breakfast on most important day. Staff shortages.

Property was clean and staff were friendly and helpful. The suite was nice and spacious. The bed was a bit soft for me but otherwise fine.

Great room and facilities. Good breakfast

The location was actually very good for my work trip, better than I had expected. Very clean and open facilities. The A/C was good, though worked a little slower than I expected. The mini fridge in the room was smaller than expected and also did not have a freezer compartment. In addition, the bathroom faucet, somehow has a leak in it which caused water to spill onto the counter. It wasn't a vast amount of water, but it was enough that I had to ensure to wipe up the water before it could cause problems by soaking stuff I wanted kept dry.

Great place to stay with family!

Very professional Highly Recommend the stay The Comfort was amazing Very friendly Staff

Great location! Near Baybrook mall & so many good restaurants. Room was clean! Shower was amazing! Will definitely stay again!

Ĥǰlooijh

Very nice hotel & breakfast.

Great stay the night before we were taking a cruise out of Galveston.!

Seems to be well organized and staffed

Clean room

In general I rate it good place to stay but one little thing the shower head not strong enough.

Very clean ,close to restaurants and great service

Property was convenient

Great location, clean hotel, good size rooms, and finally a decent breakfast

The breakfast was just okay. It wasn't terrible, but it wasn't something we looked forward to each morning, and we felt it could be improved. The housekeeping staff were wonderful, very kind, friendly, and always greeted us with a smile. Some of the receptionists were also welcoming and helpful during our stay. Unfortunately, our experience at checkout was disappointing. When we asked about the possibility of a late checkout, the tall, thin receptionist working that day was very cold and came across as rude. The way the request was handled left a negative final impression. Overall, the staff were a mix of excellent and disappointing, and I hope the front desk provides more consistent customer service in the future.

Spacious rooms with well kept and clean bathrooms and fixtures

Perfect location. No complaints.

People upstairs let their kid run around the room after 10 PM and we could hear it from our room.

Like it very much

Check-in process, very rude staff at front desk

Very clean, large room,convenient location, friendly staff

Staff was amazing. Room was good....bathroom could have been a bit cleaner. I would stay here again though.

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The hotel was beautiful and smelled nice. The carpet was dirty and left my feet tacky and unclean. The sink and shower didn’t drain the entire time we were there. The bed and pillows were not comfortable and left me with a sore neck. Would not stay again, especially for the cost.

A clean room

Clean room, nice breakfast spread

Everything was great BUT their mattresses are worn and uncomfortable

Great stay

It appeared to be nice, clean and quiet from what I could tell from walking into the check-in desk! On July 10th, I walked in, no one was at the desk. Then a guy walked in, he didn't speak and proceeded to do something on the computer and then sarcasticly asked me if I needed to check-in and I said yes and we proceeded the check-in process. He asked for my ID, I told him I didn't have it I had forgot it at home which was 4.5 hrs away. I was vacationing with my family. I asked him if he could use my DL on my phone (which was a certified DL through the DMV) but before I could get all the words out, he said No, everything I asked he said no too. I asked if he could transfer the room into my husband's name because he was there with his DL. He told me no, there was nothing he could do because I booked through a 3rd party (booking.com) and to contact them. I have never ever had any problems ever checking into a hotel using booking.com before. This guy seemed as he was upset because I booked through them. He said to my husband that's why you should book directly through us. So, I called booking.com and did some research as I waited for them to answer and learned that I could modify my reservation. So, I did so and had my husband came in to check in. At first, he said he couldn't find a reservation and then a couple minutes later said he found it but it had been canceled and that booking.com canceled which was a lie and I knew it was. It was still showing on booking.com and neither did I receive a cancelation email. I spoke with booking.com and they confirmed it wasn't canceled and seen it had been modified. So, I'm in the process of getting my money back because it was not a no show, the guy just refused to accomodate us for whatever unknown reason and had the gut to say he tried to help us. I'm not sure how. Because he did nothing but say no, there's nothing I can do and I have no information because you booked through a 3rd party. Funny, how he said that I am the manager and there no one else above me.

Was not allowed to check in because the front desk manager would not accept my photo of my ID, which has never been a problem anywhere else. He would not accept any other ID. He would not allow me to transfer the reservation to another person in my party either. I asked if a member of my group could reserve and pay for a different room. We had to have somewhere to stay because I had an infant. He said yes, but he only had the most expensive room left. I asked why we couldn't use the room that was already reserved under my name that was going to be empty. He got tired of me asking questions and said he was just going to refuse service. I never raised my voice or did or said anything aggressive. I was just trying to find a solution and was willing to pay for a second room in addition to the first room that he was still charging me for as well. But it felt as if he was trying to exploit the situation. It was clear from the beginning that he was not interested in helping.

Breakfast

Clean and organized None

not the best room design or homey feel but its clean that's all that matters when you're there for a day.

Please thank her and recognize her.

Close to the hospital where Granddaughter was born N/A

There were worn out sheets and pillows on our bed. The curtains had stains on them. There was hair in our shower and the floor of the bathroom. Behind the bathroom door appeared to not have been cleaned. There was high level of dust on the nook area of the bedside table where the cords are. The cords on the floor had high level of dust. The note pad appeared to be wet at some point then allowed to dry and placed back on the bedside table. There was not any body wash. It was two shampoos and one conditioner available.

The decore was great. It was graduation weekend and prices were high everywhere ?. Some staff members were not as enthusiastic about bringing towels or helping with the overflow of trash. One statement was their shift has not started. I needed a plunger for the toilet. I called there was a wait.....I went downstairs saw the plunger waited a few minutes for staff - no one came to the front. So I took the plunger to my room quickly solve the problem. I took it downstairs and still no staff up front. I don't think management was prepared for the amount of people that was present.

The room was clean and the staff was pleasant. The nearest shops were probably not easily walkable, not really a factor for us. One complaint we had was that we had reserved an accessible bathroom based upon a picture on the website. What we ended up with was a tub with one vertical safety bar at the entrance. We also needed at least a horizontal bar across the back of the tub. We stuck with the room only because it was so quiet and otherwise OK.

Soacious and modern

Good

Awesome hotel!

Clean room, comfy beds, and quiet environment

It was great !

Great value for money

Yes

Wonderful hotel.Great customer service.

Near lots of restaurants and shops. Great location. Quiet and Clean

Clean

Breakfast is very good. Many varieties in breakfast

Nice clean property with modern rooms and a solid breakfast that opens at 6:00

Two things really stood out to me. The first was the heated, indoor pool. And the second was the staff, who all went out of their way to make us feel welcome and comfortable.

Our bathroom smelled like cigarettes. The room was not cleaned properly. The breakfast st

A great place to stay, clean room's good coffee in the common area!

Salud, Hector

Staff was great and it was very clean!

Great hotel and good breakfast.

Clean rooms and no bed bugs!! Which is rare nowadays with hotels!

Clean room/nice staff

Staff was so friendly!

The breakfast was okay. The room was not up to par. Bathroom was not clean.

Everything was great...workout room was awesome and breakfast was excellent

The room was clean, staff was great, breakfast wasn’t bad. Typical breakfast fare of eggs, waffle maker, cereal, yogurt, fruit, and juice. The place was very nice. I’d stay there again.

The room looked very spacious in the photos, but it was just a regular-sized room. The building was clean, so we had a comfortable stay.

As of this survey I have not had the opportunity to take advantage of the breakfast.

Property was clean, Staff was AMAZING very helpful and friendly!

The staff was friendly and the room was clean and the breakfast was nice and hot!

Our second stay here clean room friendly staff love the area close to restaurants and shopping.

Quick weekend trip. Always stay at this one it’s clean convenient location safe and nice

Beautiful hotel

Clean

Great area

Absolutely quiet.

Check was easy & customer service was great. Our room was clean just had a odd smell to it. We were only staying for one night so we didnt make a big deal or it.

We were there for an overnight getaway. It’s very convenient if you’re visiting NASA.

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THE KING MATRESS WAS SAGGY; NEEDS TO BE REPACED. NICE GYM, GOOD BREAKFAST, CLEAN

Staff are welcoming and very helpful. Room and bathroom were spacious. Convenient location for places to eat and shop. A safe place to stay in Houston.

It was great my only issue was housekeeping started knocking on our door at around nine and did this two more times before we checked out, the do not disturb was on door and we were sleeping so it was slightly annoying, other than that it was a good stay

Check-in was quick considering I had booked this hotel room a few minutes prior to arrival. I had a room booked at another hotel that was in poor condition. The front desk associate at Fairfield Inn was friendly and welcoming.

The pool was awsome. The water temperature was shy of a spa. Crystal clear water.

Our stay was fabulous

Awesome staff attitude

The night clerk got upset because we asked for 3 extra pillows. We went back n forth. Pedro is his name. I was there for 1.5 hours. He called the police and told us to vacate the property and did not refund my money. He called me a "N" word and he was getting me off his property.

Very clean property in a great location.

When we got off the elevator to get onto the 4th floor, it just smelled old and musty. When we walked in our room, we noticed that parts of the bathroom floor were sticky, parts were slick, and it smelled of urine. We asked them to address it, and they did. Only 3 towels in the bathroom for 4 people. Both times that we had to ask for extra, when we got them, they had a long black hair on them. Our fitted sheet kept coming off of our bed any time we would move, and it had gritty wash wear. No towels at the pool. No one had replaced them. The worst part by far was breakfast. BOTH MORNINGS. They had a very young man running breakfast, probably no more than 21. One of 2 things was going on: either he was lazy and didn’t care, or no one had trained him very well to recognize priorities when it comes to a breakfast setup for guests. Half and Half was empty both mornings. The burners under the food were not turned on, they had red lights that were on zero, so the food was room temp. Eggs laying in their water. The second morning, an empty pan of eggs. Waffle batter out. This was at like 9:15….45 minutes before breakfast was supposed to end. It was just bad honestly. The hotel was very pretty, and besides than the other things mentioned, it was very clean. Staff was friendly enough. It’s a good location.

Слабые завтраки но гостиница ок чистая и приятная

This is one of favorite hotels to stay at i will choose them over any hotel when the price is right sometimes they are expensive to book but i do catch them when i can when i need a getaway

Clean and great breakfast. The gym is very nice as well. It was a very nice stay.

Very less options for breakfast.

The staff was friendly and professional but as soon as you walk in the room it smelled as if the filters have not been changed, the room smelled old and mildew. The water pressure was very low whether cold or hot water and the shower was clogged the water filled to the top and very slow drain.

Clean

The manager uponour checking out made sure to come outside to the parking lotand proceed to embarrass my girl and herself by announcing at the top of her lungs that i would have to pay a extra 250 dollars due to the blood on some towels and the sheet. My girl had just had surgery on two bed sores due to her condition, The other staff knew of this and i dont know why she didnt but 250 is outrageous for 3 towels and 1 sheet

Great customer service and great location!

The receptionist was the nicest person. Made it a joy to stay there.

10/10 would stay here again

Everything was great! Friendly staff very welcoming... only downside was the heater in the swimming was not working

Was a nice pleasant stay. Lots of amenities great atmosphere

Rooms were extremely clean! Checking in was fast and accommodating! Loved the call from staff to check on how everything was going! Friendly smiles!

Very easy stay for us. I recommend it

Great clean and comfortable stay.

Ok

Good

Hotel was very nice and the lady at check in was amazing. The room was clean. The only fault I had was that the room temperature did not go under 71 and for a person who likes a cold room, it did not allow me to sleep well. It made the room feel stuffy.

The room was nice. Just a few issues; the shower water was luke warm at best, the mini fridge froze everything in it, the thermostat got stuck on 61 the first night, stayed 3 days and never received house keeping, the pool was not heated. On a positive note, the staff was nice, the room and other parts of hotel were clean. Nice little area with a lot of shops and eating options.

Prices.

Staff was great. Our room had a very foul smell. We should have made them switch rooms. Because of the smell it made the room seem unclean

Desk clerk was not welcoming. Several interactions with her and she was rude each time. We had a noon check out and housekeeping began knocking on our door at 9:30 and again at 10:30. Breakfast is over at 9 or before.

The staff was not helpful at all. We booked our room for multiple days and house cleaning did not even come by or offer towels or empty the trash. We also checked in and out early due to a death in our family and when I asked the front desk lady for a receipt (last night about 8:00) she denied it and said that it was because they had not posted the room for the night so they would not be able to send it in until our scheduled visit has been completed on paper.

Fine Property, easy to get to, comfortable clean room, good breakfast for the price point. Would consider it again.

Check in was quick. Hotel was clean and smelled clean. Super quiet.

Just good new hotel

When you walk in the hotel, it has a nice diffuser smell that not soon after will become overbearing. You will realize the diffusers are to mask an awful smell on an upper level. That smell hit us as soon as we stepped off the elevator-a plumbing/sewage type smell that lingered our whole stay. The room was pretty clean, except for the shower curtain. The beds were comfortable. The pool area was nice and well-kept as well. We asked for housekeeping for each day, never received it. Overall the stay was decent but there’s room for improvements.

They stopped providing one of the warm food options at 8:30 during breakfast on a Saturday, saying that they ran out, while there were still many guests who haven't had any. Not sure if it's the employee herself or if it came from the management. For a property like this, there is no reason to go cheap.

Great experience

This hotel was very nice and it smelt so good walking in the executive room we stayed in was spacious, clean and really enjoyed the 2 Tvs will stay again also the lady at the front desk yesterday was such a sweet heart and everyone seems so nice