Candlewood Suites Houston Space Center – Webster

No.

Very good

Thoroughly surprised and impressed with this place! The room was spacious and updated with a full size refrigerator! Practically a steal for the price.

Kitchen is nice and it was a quiet place.

No breakfast served Beds were noisy and uncomfortable

No breakfast served Beds were noisy and uncomfortable

Always clean rooms! No problems

N/A

The bathroom

The room itself The bathroom

Poor

I was not able to make my trip and found out 24 hours before. I notified them and they were not able to give me refund, I reached out via booking.com and asked for credit but no reply.

I was not able to make my trip and found out 24 hours before. I notified them and they were not able to give me refund, I reached out via booking.com and asked for credit but no reply.

Pool was nasty. Hadn't been cleaned. Chose this hotel for the pool and couldn't use it. Pool wea nasty

Pool was nasty. Hadn't been cleaned. Chose this hotel for the pool and couldn't use it. Pool wea nasty

There was no pool available There was no pool available and they’re giving me a hard time for a refund. I booked two rooms for one night of total of $250.

There was no pool available and they’re giving me a hard time for a refund. I booked two rooms for one night of total of $250.

There was no “grab n go breakfast”, as advertised on Expedia. No dish soap. No extra linens for pull out bed in room. Staff was standoffish not kind, nor helpful. I was checked in while she remained on a personal phone call entire time. Even though I’m on a walker from surgery, she put us in the most furtherest room on our floor. Phone in room broke. No paper towels in room. Truly disappointed.

This property in Webster, Texas was amazing. The staff was very friendly and the rate was so good. The rooms were absolutely exceptional. They were clean. There was so many places to eat around this little town and it was just so great. The rooms are comfortable and absolutely wonderful. I loved it at this place. I absolutely love this property 100% everybody was amazing

This property in Webster, Texas was amazing. The staff was very friendly and the rate was so good. The rooms were absolutely exceptional. They were clean. There was so many places to eat around this little town and it was just so great. The rooms are comfortable and absolutely wonderful. I loved it at this place. I absolutely love this property 100% everybody was amazing

They need automatic front doors

Very clean and well maintained Miscommunication issues

Very clean and well maintained Miscommunication issues

Pleasant

Very nice place

Great experience and friendly staff

The first room they gave me had small roaches crawling everywhere

Everyone was nice, friendly and helpful

Everything was great but the front doors were hard to open. They need automatic doors.

Desk agents were great. I had an issue after booking. They handled it within 30 mins. I was very upset about it and their calming energy kept me calm. 👏 👏 👏

Was a great experience they really helped us out of a bind the hotel we booked canceled our reservation we came into town 3am. So greatful the only issue was the elevator was messing up alot. But other than that everything was great

Great place to stay!

Very unhappy , terrible customer service

1/5 – Checked in after car theft in Galveston, no phone or cards. Room phone dead. Owner demanded payment before noon Sunday despite crisis. Staff monitors cameras remotely and seemed scared. Was kicked out of lobby at 10pm Monday while waiting on emergency funds with my dog. "Under New Management" is misleading.

I loved having a full (minus an oven - but we didn't need it) kitchen. The bed was very comfortable and there were plenty of pillows. What I didn't love was having to go all the way to the last room down the hall on the 2nd floor with crutches. Between the highway noise, the people who let their children run across the floor above us most of the weekend, and the people who decided to have a full-on loud conversation literally outside our door at 7am, I found the room too noisy. The TV only plays regular TV channels and the guide doesn't tell you whats on, just the name of the station. It's past time to upgrade to smart TVs. For us, the location was great. Escalante's (about a block away) has great fajitas and Snooze (across the street) is a wonderful place for brunch and a great Bloody Mary!

My stay was amazing. The staff was extra helpful and I will definitely be back to stay at Candlewood. The only thing is I wish they had more of the luggage cart holders. Other than that everything was amazing 👏

Front desk person did a good job by bringing the towels to control the water leakage.

Great place to stay. Will definitely stay again.

Good stay. I did ask for a later check out but housekeeping still tried to come in before then. The sound proofing here is very minimal.

Yes

The room was clean. Should put more toilet paper in the room along with full Klenex. The door locks were good too. The parking lot clean as well as the front desk. The doors were not automatic so it was difficult to push luggage cases inside and out. My sister and I saw a large roach approaching the elevator when we were getting out of it on our third day. I told the staff and she was horrified. There was a homeless woman hanging out on the property for two days, she was getting coffee and approached us one day but I am not sure what she wanted. There was construction of a water hydrant too at night by the city of Webster.

Excelente

It was okay had to leave a day earlier than we were supposed to because the people next to us kept banging on the wall and front desk staff didn’t do nothing so our family left a day early. No breakfast like website said. Probably won’t be back

Clean room

Looks good but the staff needs reminders, to fill the sugar, to fill the creamer, no lids for the cups, and most of the time we need to wait for front end stafff.... location good

Staff very has no idea. They gave me a twice with someone already in those rooms

Found roaches, we were planning to cook and the stove didn’t work and broken door handle, stain bathtub. They didn’t offer us a different room or a discount.

Clean room, friendly staff, pet friendly

Bed was pretty comfortable. There was no breakfast available. Just coffee and no lids. So kid was bummed

Very friendly staff, quiet and large room! Perfect for our trip for a gymnastics meet.

The room was "updated" but not well. The air conditioning cover was laying on the floor when I arrived to the room. There were stains on the towels. Huge gap under the room doorway and extremely loud halls and doors from other guest. The front desk agent at checkout looked like he had been sleeping and wasn't very helpful. I will never stay at this property again.

Great service, good place to stay

Excellent service

Great place and they loves my fur baby

The mattresse was comfortable, the pillows good, only two problems with the room, on the 3rd floor, their wifi just sucks, and tge frame of the bed was squeaky, but, other than that, no complaints.

No name outside made hard to find Charged for incedentals I couldn’t use

great spot

The room was very cramped, and the laundry is not free as with other Candlewood Suites. The location was good.

Me , my daughter and 3 grandkids stayed here and everything was exceptionally pleasant . All of our needs were met and we were very happy to stay here.

Our reservation was for a king size bed with a sofa. Upon arrival, we were given a king size bed with a chair. Goes without saying a two and a six year old can’t sleep on that. Had them give us the correct room but water was literally raining down from a light fixture in the bathroom so I asked them for a third room. They did not have any of the rooms we reserved available so we had to go with two queens in order to get a sofa. Personally, we will not be staying there again considering the incompetency in providing us the room we reserved. The rooms are fairly nice and the lady at the front desk was nice I will say. But considering the reservation issues and water coming pouring out of a fixture in the bathroom, we will be staying somewhere else in the future.

Yes

The first room we check into smell animal urine. The front desk personnel switch us to another room. The second room toilet did not. The hall smell. Will never stay at this property

refrigerator.rete