Best Western Webster Hotel, Nasa

We have stayed there about five times when I have to go over to UTMB hospital or doctor, every day was excellent, the rooms were very clean. The staff was very nice. The parking was great and the breakfast was wonderful. I could say to make the breakfast a little more would be to add bacon. That’s about the worst. I can say about it. We will choose to stay there as long as I have to go there to see my surgeons and doctors.

Very good. Glad we were there.

The room was clean, and the staff was friendly. We didn't eat breakfast, but I saw it had a good variety of items.

Great hotel- good room with refreshing feel all the time

Expect the value that you pay. This is an older Hotel that is just that, an older, less renovated hotel. Had a slight smell to the place, bed sheets had light stains on 1-2 small areas, cleanliness just was not there. But the lady at the front desk that night was just so insanely nice, a 5 star employee working at a 2 star hotel

Great stay for a one night.

The entire property smelled like a sewer. It was difficult to make it just one night. If I wasn’t so exhausted from the long drive, I would have left

I didn’t even make the reservation but the staff wouldn’t refund me

B

This was by far the most disgusting nasty hotel I have ever stepped foot in. We checked in the guy at the check in was nice, and we got a room right away. Upon entering the room I noticed the floors were very dirty had crumbs and debris dirt everywhere looks like it had never been vacuumed . The furniture looked very sad and used. There were hairs on the chair and bed pillows so I asked for another room and asked to make sure it was clean. The second room was worse than the first room. We found bugs in the corners of the ceilings , stains on the bed and hairs on the bed and other furniture. It was really nasty. I do not recommend this hotel. Hallways were dirty . The floors in the room were nasty and you can tell they do not care about cleaning the room. They should invest in a decent vacuum at the very least. Do not stay here , stay somewhere else.

Property, rooms & pool was very clean. Breakfast is the same every day. Eggs, sausage waffles yogurt oatmeal as far as parking you getk

Old room" I hope I didn't bring bed bugs home" There was no shower curtain Water in the bathtub didn't drain fast enough Noisy at night couldn't sleep felt unsafe

One night stay, served its purpose. No complaints.

Every other service was very basic and subpar in a lot of situations, I'm chugging it up to the price.

The place stinks, the rooms floor squeak when walking.

Staff were great! The property just needs some updating. Not bad though.

Awesome staff. Place was spotless. Will stay again.

Loved it very nice, clean and friendly staff

First room

Overall, it’s not a bad hotel, but the rooms could use a better cleaning. Parking and breakfast are complimentary.

Smelled horrible of mildew. All furnishings were old, worn and sticky. Staff at front desk was amazing!! She should be in a nicer location.

Bathroom in a standard king was really small

The texas shaped waffle maker was busy so had ro settle for a round one. LOL Access was a bit dicey on the Blvd but not unmanageable.

Room is looking tired.

Stay wasnt comfortablRoom air conditioner was not working

They sent me away and told me that my room wasn’t ready. I’ve contacted hotels.com for a refund and no one will contact me

Do you like strangers coming into the building at all hours of the day and night? Again, this is your place. The side door was open and didn't require a keycard to get in. I reported the open door three times, and each time the person I reported it to acted as if they didn't know.

check in process was mis managed. Rooms check-in and rates were not what was booked via booking.com. We are overcharged by about $90. Besides, they booked two additional room in our name which we never accessed. Later, it was a mistake on their end and they were able to fix it. It was not a pleasant experience

Do not stay here!! Rooms have a horrible smell. Hallways smell like sewer system back up issues. Carpet in rooms and hallways need cleaning and shampooing. Staff was polite and helpful . Breakfast was ok. The refrigerator did not get cool . I would not stay here again . The cost was about $102.00 per night. I guess you get what you pay for.

It does not look like the pictures. Looks like projects. There was what looked like a blood stain on the carpet near the mirror. Bed was clean and comfy but that’s it.

Staff was very helpful when asked about restaurants in the area. Very friendly and professional!

The staff was friendly.. My room was clean, but I did notice minor wear downs; nothing big.. And I didn't have a problem finding parking the few days I was there.. The only "con" I can really say about this hotel (for me atleast) was a weird scent in the hallway.. The best I can describe it, it's as if a cat peed on the rug or something (?).. But overall, I enjoyed my stay; I would return again.

The negatives were musty hallways; our room was very tiny for a King sized bed; bathroom counter was too small and they didn’t get their supplies for Saturday breakfast ( no milk, no fruit, no oatmeal or granola). The price was a little high for what we experienced.

When I showed up they didn't have our room ready. So we wound up in a different room. Bed was small and uncomfortable for us. Halls smelled like weed. Place smelled funny. Shower wasn't the greatest I think they could have done better

The hotel was closed to the mall and shopping center. The A/C blows cold inside your room. The staff is friendly.

carpet was old and was smelly, sheets looked used. limited plug outlets near bed.

Room was messy. Hotel was stinky. You get what you pay for with this one.

The staff. Is always nice

Such a great time everyone

Horrible experience

Front staff Melissa and Jerrod were both very helpful and friendly, Facilities were a little outdated.

Great

Room was smelly and not good. Old and soggycarpet not nice.

It was by no means a luxury hotel. The staff was first rate the breakfast was excellent. It was quiet and peaceful. The only thing was that the room A/C was a bit too noisy. The hotel was centrally located and everything was within walking distance. Unbelievably well organized area with every conceivable restaurant.

Place was in poor condition. Filthy. Pool was green, full of leaves. Not swimable. Looked like someone puked on the floor in the room. Not cleaned up. Hair in bathtub. Hair on shelf above sink. Chair in room so cracked, it pinched my legs when I sat down.

Location was ideal As soon as we checked in, I could tell it was dirty. When we got to the room, I was surprised by the smell in the room and how dirty it was. We didn’t even stay the night, we checked out within 15-20 Minutes of walking into the room and canceled the rest of our stay and drove down the road to another hotel. The guy at the front desk was helpful though. The other issue is that they’re not wanting to reimburse me my money. So I’m having to dispute the charges. I shouldn’t have to pay for something that I didn’t use. I have never seen such a dirty hotel room.

Breakfast was very good

House keeping did well to make our bed daily and refresh towels! But overall.. the side of the building we stayed on smelled either like vinegar or boiled eggs through the entirety of our stay. Lastly, a pipe must have busted on our last night because there was a mighty squealing noise that lasted through the wee hours of the morning until our check out time. Subtle, but noticeable.

Staff was amazing, area it was in was not the best. Love the staff though very helpful, they deserve raises

The staff was friendly and helpful, but the bathroom was falling apart and the shower curtain had mold at the bottom. The desk and night table were both sticky. The beds were decently clean and the breakfast bar was good

Clean room and friendly staff

This place is very convenient to NASA. At check in, the staff was super nice. Although the building is a bit old with creaking sound when walking in the hall way and some of the furnatures were not in good shape, the room looked generally clean and comfortable. It is indeed a hot breakfast with scrabbled eggs, sausages, muffins and much more. We were otherwise very happy with the place and our choice of the hotel. The only problem was the bed bugs. During the night, my wife caught a big one. We thoroughly checked the bed sheets and went back to sleep. During the day at NASA visitor center, we realized that both of us were seriously bitten on ears, necks, hands, arms, feet, and legs. It was terribly itchy. We stayed on 3/16. Today is 3/19, the bitten areas are still swollen. We were rushing out and did not get a chance to tell the front desk. Our room was 215. The bed sheet has clear bedbug blood stains. I did take photo shots of the sheet and bedbug, not sure if I have chance to up load them for this review. So let mention first.

Front desk clerk was very nice and the location was nice. The floors felt unlevel especially in the hallway and made a lot of noise when you walk. Strange smell in the elevator and we had stained towels in our room upon arrival.

The location was ok. It is in a weird location related to surrounding streets. Pillows. Tall and hard. The price charged was not as agreed.

Breakfast was okay. Nothing special but was good. The best part of this hotel is the friendly staff, especially the wonderful manager.

Our in room

The staff was amazing. Super friendly and helpful. I really appreciate their promptness and attentiveness. The hotel is close to the freeway and walking distance to many eateries and stores. Breakfast had cute Texas State design waffles. Eggs, meat patties and cereal and yogurt along with tea and coffee.

There ws

I personally will never stay here again. Poor service, lack of interest by employees, over all terrible experience. Empty shower bottles, nasty sheets. Wouldn’t recommend this place even to my enemies.

The room I stayed in could definitely use a furniture upgrade. The desk and night stand were sticky. It appeared that the furniture was painted over the old. Overall, everything was good.

Close to everything

Great location , bed was comfy . I had a double bed room was very small , bathroom was small, had a lot of lighting , wasn’t nasty dirty but any counter space by tv and night table was sticky. Always wear flip flops in the shower and room . I didn’t hang out in the room long only to sleep. Considering I had to sleep during the day instead of night hours it was very quite no loud interruptions . I would stay here again because cheap cost and location (P.S the holiday inn across the street was huge room and clean but had bed bugs !!) so definitely no large complaints staying at this lil room . Has a free breakfast. The only reason it loses points with me was because the person next door had bags of garbage outside their room and I smelt smoke in the hallway at times but no gross smells in rooms or hotel. -counter spaces were sticky

Yes

Location and price were the reasons I chose this site. Checking in was chaotic. First room given had not been cleaned. Second room given: door key didn't work. Third time successful. Room was fine although in need of maintenance for a couple of broken/deteriorated items. Returning to room the second night and the room key once again would not work, requiring a fourth visit to the front desk.

EVERYTHING Was Great

Things were ok

Dirty

It smelled like weed, our shower only had one setting scolding hot, and it was nasty everywhere, the bed sheets were thin, and the hotel and room was not clean.

Good overall

Everything was great! Upon arrival from check in to getting the room on the spot. Love the service and gaining point for membership.

Staff was great and friendly. Location is the best. Room was dirty and outdated, the bed has hairs from previous guests. Booked for 2 nights and left on the first one.

Great place for a great price.. GREAT STAFF!!!

I entered and stayed 1-2 minutes and returned my door key to the receptionist and I told her I couldn’t do it. I’m a lady that drives for a living. I can’t risk my freedom sleeping in places like so. That place is more like a Motel where ppl sleep for a few hours to make money turning tricks. Sorry I’m just being honest! The room was below my standards….

Location is good. I stayed 1 night in October, for $20 less.

This place needs to close it’s doors.

Front desk very friendly, older hotel , still smells a bit of smoke but the room, but very clean and comfy. Great deal.

The lady who checked us in was super cheerful and enthusiastically recommended an excellent local restaurant for dinner.

Staff kept going to our room even with the privacy sign up

It looked like two pillow cut and use as two pillow. Sheets had blood stain and hair.

However, the pillows were tiny. The bedding was shabby (threadbare and holes.) The breakfast options were typical, but water is not available. There was no fruit available.

The breakfast was the worst hotel breakfast I've ever experienced. Our room didn't get cleaned the first day.

Ok

Property is dated and my room was full of mosquitoes

Very nice customer service will stay again

I like the staff and the free breakfast. the bathroom was so small I’m a large woman. It smelled like mildew in my room the carpet felt sticky had to wear socks the entire time. The table and counters were sticky eve after I wiped down with wipes. I loved the guy that works at night. He was so nice and accommodating of my late arrival. I asked that my trash be emptied Dailey but that was not done.

It was nice and felt safe.

Easy

Hell is cleaner than this place! I've never done a bad hotel review till now. At first they gave us a room that wasn't, done, they changed us to a second one, the pics I'm attaching are from that room. Yes they're bed bugs, we found at least 4 in a few minutes, we collected them and delivered to the front desk lady in a bag. It was 00:30 hrs, that's the only reason we stayed there for the third room. Guess what? It wasn't done, it had used razors all over the sink. So, we proceeded to the 4th room where we unfortunately slept. My pregnant wife had bites all over her forehead and body. Location is ok, if you plan on taking a cruise next day, but please do you a favor and avoid it, its really not worth it! It's the worst experience I've ever had in an hotel.

Stay was adequate. Wonderful location for finding eating places

Thank you

When we are offered the room, the room is not ready to be occupied. Total neglect by the front desk. And we’ve been assigned to another room. That’s also not good. I believe the hotel owner doesn’t spend at all in facility. The fixtures are old and the carpets are dirty. There was a bad smell in the room. I think Cleaning crew needs to be trained. The owners should invest in their property by buying and updating things.

Nice stay, small quiet hotel, nice breakfast station, easy to access, great parking, great house keeping

Our room was dirty had to be switched

Strong smell of weed kept me up all night. Made our room stink! Room was old and dingy. Towels all had stains. Toilet roll holder falling off wall. This place is not good at all.

Rooms/Bathrooms are in bad shape. Check-in clerk was awesome

I love that the sink is not inside the toilet/tub room! I'm 5'4" and was able to reach the shower head to adjust. Most hotels have it way to high for me. Room had working fridge with freezer compartment so I was able to refreeze my "ice" packets. Also had a microwave and single serving coffee maker, but the lobby has a machine that makes you a cup of regular coffee - not a thermos.

No towels were provided in the room but the staff resolved this when asked. The fridge had no power. Staff said they would contact maintenance but this was not resolved in the 3 days we were in the room making it difficult to keep drinks cool. No alternative room with a working fridge was offered. The hotel was rated 2.5 stars but comparing to another 2.5 star hotel I stayed in the previous week, this hotel was quite rundown - decor was dated.

The staff was extremely pleasant and helpful. But you asking how my stay was a few hours after I checked in is beyond STUPID!! Why not ask tomorrow AFTER I have stayed.

For the price you pay per night, its a great deal. Rooms are clean. They have been updated, whether or not a quality contractor completed it. The staff is friendly. Plenty of parking. Many choices of nearby resteraunts.

It’s fine…..

All that i need to go to Nasa Space center

Yes inside smelt like smoke like cigarettes

Great spot

Clean room. Very helpful staff. Great breakfast options.

Everything was good

Room not clean sheet not clean and old

Staff pleasant , clean room ..

The hotel was ok. My room door wouldn’t close unless I pushed it hard and the AC wasn’t working.

Room was discovered unclean ! Literally disgusting

I've stayed at this facility at least 5 times. pricing is great. only downside is that there was no maid service on Saturday and Sunday

Hotel room outdated, but nice that the room didn't have an odor. Would have rated higher in room being clean but it needed to be vacuumed more thoroughly. Frige worked but missing shelves and need to be defrosted - freezer flap door was missing as well. Bathroom faucet/shower fixtures need to be replaced or tightened. Hotel conveniently located, office staff was friendly and helpful. Hotel ok for a quick overnight stay, just make sure room door locks work.

Never been to Houston before. Great location if you’re going to space museum.

Great stay. Enjoyed breakfast also.

We love everything the breakfast too

Good stay

Everything was great

We have stayed twice for Dr appointments, and was very satisfied with EVERYTHING!

April was super helpful. The computer system was not working right when we checked in. Great job on the remold, super clean, smelled good, thick towels but no place to hand dry them, needs USB ports, two double bed rooms was definitely too small and the bathroom barely any room, super slippery tub, rooms were tasteful colored and remodeled, all staff nice, coffee ok, my sister ate and said the eggs were ok and coffee. Great area and easy access, cars and parking good, no break in and no criminals hanging out. Good price but the room was way too small.

Everything good

NA