Best Western Webster Hotel, Nasa

Dirty, smelly, unprofessional staff and safety issues ignored. Someone tried to enter my room with a hanger to undo the latch (ran and left hanger on my door) Management was asked to check the cameras by myself and police and never did.

I felt it was a scam, the pictures are nothing like the actual room in person. It smelled horrible like humidity, and the furniture was all sticky. There weren’t enough towels when I specifically had mentioned 4 guests. Mosquitoes were another issue, we got mosquito bites. I left the room and when I came back, I was out of the room for about 5hours and the room wasn’t even clean. I had to ask the receptionist why housekeeping didn’t go to our room. She stated that it was upon request. Totally a bad experience, never going back to a Best Western.

Location close to the highway There was no one at the front desk to check me in for 15 minutes. Room i had a reservation for months in advance wasnt available they had to put me in the wrong room. Bad smell in the lobby and the hallways and in my room. The door to the restroom in my room wouldn't close properly would have been terrible if I was sharing the room with someone. The room wasnt vacuumed very well there were multiple spots where there was debris on the carpet. The bathroom sink drain didn't drain properly it was draining very slow. The parking lot isn't well lit at all its dark.

Location was close to the highway There was no one at the front desk to check me in for 15 minutes. Room i had a reservation for months in advance wasnt available they had to put me in the wrong room. Bad smell in the lobby and the hallways and in my room. The door to the restroom in my room wouldn't close properly would have been terrible if I was sharing the room with someone. The room wasnt vacuumed very well there were multiple spots where there was debris on the carpet. The bathroom sink drain didn't drain properly it was draining very slow. The parking lot isn't well lit at all its dark.

Fot everything not staying at best western again

So, I pre-paid for my Room, a King Sized bed as I would be there in the area for an event for the weekend. On arrival, I was told by the young lady, they did not have my room, as all the King rooms were dirty. I asked how could this be. And she just repeated there were none and they didn't clean them. So, then I was just give me another room. Her answer was I should cancel my reservation and then she would check me in at the higher rate. I told her this wasn't going to fly and she needed to call her manager and whomever else. Eventually, she had someone answer the phone and check me into a lesser room. Then after I was settled in, I found this double- had only one bath towel. The next morning at 0500, the desk clerk wrote into their log more towels would be needed. I returned that evening to find, no one had been in the room and no towels had been brought. I had to go to the desk and get towels. I will never stay in this hotel again and you should avoid it too.

Ro0m Internet was very spotty and frustrating, would go out every 10 mins or so and stay out for the same. Telephone was non-functional, had to walk the entire length of the hotel to tell the desk about my internet. They couldn't do anything about it.

Nothing Nasty place and rude staff

The rooms DO NOT look like what they did online, rooms are outdated and NOT newly remodeled. The entire hotel smelled like sewage especially in the room and hallways. I killed 2 bugs in the restroom. The restroom door wouldn't actually close because the toilet was in the way. During breakfast, the juice machines were broken, I went and asked the front desk attendant if they at least might have some water and he patted his pockets and said "nope, no water"

The hotel was in disrepair furniture was beat up,the ac didn’t work it stunk like sewage and old cigarettes walls were dirty had holes in them very cheap place and very untypical for a best western and the area it was located will not be staying here again did t even chance the breakfast by the way everything else was

Bad

The room was clean but the pillows were half size. The breakfast was terrible, the eggs were mushy, the sausages was okay but very thin, there was only decaffeinated coffee and no juice or fruit.

the housekeeping was very rude and inconsiderate opened the door hours before checkout time listening to super loud music. was terrible

Nothing. Whenever I got there I was waiting forever to get checked-in because the two ladies in the front where talking about something else. Also my room smelled like cigarettes bad as soon as I went into my room. Knowing it says no smoking in room somehow it smelled bad. I didn’t stay the night I went ahead and checked out.

We needed a quick cheaper hotel room after a late-night plumbing emergency at our house. The lobby smelled terrible; however, again, it was late, we were exhausted, and just needed a clean room and hot shower. The hallway floors were filthy and not vacuumed. Then we got to our room and both beds, although made, had black soot-like debris all over the sheets and pillows. We just backed out of the room after snapping a couple of pics to show the front desk. The front desk clerk was friendly and she did immediately work to get us a new room. We had to ask for additional towels because there were only two and we are a family of five, but all they could give us were bath mats and a few extra hand towels because they didn’t have any extra clean regular body towels. The next morning we came down after the breakfast had just opened about 30 minutes prior and it was already out of food except for a few eggs and a couple of muffins. People were already at the desk complaining there was not what was advertised as what would be available, and the morning clerk told a lady, “This ain’t Whataburger.” We promptly just left and went to get our own breakfast. We are still out of plumbing at our house, but definitely not going back here.

Everything worked, the room was clean and well serviced, all facilities needed were present and the staff friendly and helpful. The room rate was excellent, a nice breakfast provided and free coffee available 24/7. Our third stay, and won’t be our last! For the rate, the hotel was excellent value for money.

Poor

Nothing Smells everywhere.

Nothing Smells everywhere.

I rented a suite and when we get there I got key card to room and room dirty as if someone there. Apparently that's the only suite and they had no house keeper to clean room. Did not get adjustment of what I paid. The worker stated all rooms cost the same. Which is not true.

Exceptional

Where do I start with my displeasure with the hotel. The a/c unit was very noisy. The bed was extremely uncomfortable and the pillows were almost non-existent. Outside noise was extremely loud. There wasn't any hot water and it didn't matter how long you let it run. The remote control didn't work (not that we watched very much TV). The refrigerator wouldn't get cold. For the money we spent on this room, I expected a lot better than what we got. Will NEVER stay there again, or recommend it.

Superb

Exceptional

Good looking property in a good place easy to find Very helpful staff

Superb

The staff were nice and the bed was soft It smelled like the sewage was left opened. The smell in the hallway and the room i stayed in

The staff were nice and the bed was soft It smelled like the sewage was left opened. The smell in the hallway and the room i stayed in

The lobby and hallways smelled like sewage. The sheets were stained and the bathroom walls were quite dirty. Several appliances did not have power in the room and the window shades were broken.

The lobby and hallways smelled like sewage. The sheets were stained and the bathroom walls were quite dirty. Several appliances did not have power in the room and the window shades were broken.

Closest to places we went Not a great variety for the cooked breakfast

Had a couple bugs in our room (one dead, one live, and a dirty sock found under the chair. Room cleaning didnt happen, we had to ask for extra towels. Smoke smells around the halls as well as marijuana stench in multiple areas thought the hotel says no smoking. Loud at night with some yelling and knocking on doors at night during our stay. A/C worked well and rooms had a mini fridge and microwave. One ice machine was out of order. Nice surrounding area and close to many Houston area tourist spots and good restaurants/shopping. Staff was pleasant and helpful when needed and available.

It was very horrible from the beginning, than when I went to my room sheets were dirty hair was in the bed and I didn’t feel comfortable even staying the night!! 0 out of 10 would not recommend!!!! I would like a refund ASAP!!!

House keeping fell behind including a non working ice machine

Breakfast items were not refilled Bedsheet was not clean

I was in the room for a week, and my room was cleaned one time, and I had to ask the staff to clean it then. I was never told that my room would not be cleaned every day, with new bedding, towels or wash clothes. The breakfast served was undercooked and limited to what was available. I assure you I will never stay there again or any Best Western in the future and I will share my concerns with my friends that travel frequently.

Rooms were not clean , flies were all around the hotel room .dead cockroaches in my room. I had to leave and stay at another hotel. Def would not recommend to stay here

We have stayed there about five times when I have to go over to UTMB hospital or doctor, every day was excellent, the rooms were very clean. The staff was very nice. The parking was great and the breakfast was wonderful. I could say to make the breakfast a little more would be to add bacon. That’s about the worst. I can say about it. We will choose to stay there as long as I have to go there to see my surgeons and doctors.

Very good. Glad we were there.

The room was clean, and the staff was friendly. We didn't eat breakfast, but I saw it had a good variety of items.

Great hotel- good room with refreshing feel all the time

Expect the value that you pay. This is an older Hotel that is just that, an older, less renovated hotel. Had a slight smell to the place, bed sheets had light stains on 1-2 small areas, cleanliness just was not there. But the lady at the front desk that night was just so insanely nice, a 5 star employee working at a 2 star hotel

Great stay for a one night.

The entire property smelled like a sewer. It was difficult to make it just one night. If I wasn’t so exhausted from the long drive, I would have left

I didn’t even make the reservation but the staff wouldn’t refund me

B

This was by far the most disgusting nasty hotel I have ever stepped foot in. We checked in the guy at the check in was nice, and we got a room right away. Upon entering the room I noticed the floors were very dirty had crumbs and debris dirt everywhere looks like it had never been vacuumed . The furniture looked very sad and used. There were hairs on the chair and bed pillows so I asked for another room and asked to make sure it was clean. The second room was worse than the first room. We found bugs in the corners of the ceilings , stains on the bed and hairs on the bed and other furniture. It was really nasty. I do not recommend this hotel. Hallways were dirty . The floors in the room were nasty and you can tell they do not care about cleaning the room. They should invest in a decent vacuum at the very least. Do not stay here , stay somewhere else.

Property, rooms & pool was very clean. Breakfast is the same every day. Eggs, sausage waffles yogurt oatmeal as far as parking you getk

One night stay, served its purpose. No complaints.

Every other service was very basic and subpar in a lot of situations, I'm chugging it up to the price.

Staff were great! The property just needs some updating. Not bad though.

Awesome staff. Place was spotless. Will stay again.

Loved it very nice, clean and friendly staff

First room

Overall, it’s not a bad hotel, but the rooms could use a better cleaning. Parking and breakfast are complimentary.

Smelled horrible of mildew. All furnishings were old, worn and sticky. Staff at front desk was amazing!! She should be in a nicer location.

Bathroom in a standard king was really small

Room is looking tired.

Stay wasnt comfortablRoom air conditioner was not working

They sent me away and told me that my room wasn’t ready. I’ve contacted hotels.com for a refund and no one will contact me

Do you like strangers coming into the building at all hours of the day and night? Again, this is your place. The side door was open and didn't require a keycard to get in. I reported the open door three times, and each time the person I reported it to acted as if they didn't know.

Do not stay here!! Rooms have a horrible smell. Hallways smell like sewer system back up issues. Carpet in rooms and hallways need cleaning and shampooing. Staff was polite and helpful . Breakfast was ok. The refrigerator did not get cool . I would not stay here again . The cost was about $102.00 per night. I guess you get what you pay for.

It does not look like the pictures. Looks like projects. There was what looked like a blood stain on the carpet near the mirror. Bed was clean and comfy but that’s it.

Staff was very helpful when asked about restaurants in the area. Very friendly and professional!

The staff was friendly.. My room was clean, but I did notice minor wear downs; nothing big.. And I didn't have a problem finding parking the few days I was there.. The only "con" I can really say about this hotel (for me atleast) was a weird scent in the hallway.. The best I can describe it, it's as if a cat peed on the rug or something (?).. But overall, I enjoyed my stay; I would return again.

The negatives were musty hallways; our room was very tiny for a King sized bed; bathroom counter was too small and they didn’t get their supplies for Saturday breakfast ( no milk, no fruit, no oatmeal or granola). The price was a little high for what we experienced.

The hotel was closed to the mall and shopping center. The A/C blows cold inside your room. The staff is friendly.

carpet was old and was smelly, sheets looked used. limited plug outlets near bed.

Room was messy. Hotel was stinky. You get what you pay for with this one.

The staff. Is always nice

Such a great time everyone

Horrible experience

Great

Room was smelly and not good. Old and soggycarpet not nice.

It was by no means a luxury hotel. The staff was first rate the breakfast was excellent. It was quiet and peaceful. The only thing was that the room A/C was a bit too noisy. The hotel was centrally located and everything was within walking distance. Unbelievably well organized area with every conceivable restaurant.

Place was in poor condition. Filthy. Pool was green, full of leaves. Not swimable. Looked like someone puked on the floor in the room. Not cleaned up. Hair in bathtub. Hair on shelf above sink. Chair in room so cracked, it pinched my legs when I sat down.

Breakfast was very good

House keeping did well to make our bed daily and refresh towels! But overall.. the side of the building we stayed on smelled either like vinegar or boiled eggs through the entirety of our stay. Lastly, a pipe must have busted on our last night because there was a mighty squealing noise that lasted through the wee hours of the morning until our check out time. Subtle, but noticeable.

Staff was amazing, area it was in was not the best. Love the staff though very helpful, they deserve raises

The staff was friendly and helpful, but the bathroom was falling apart and the shower curtain had mold at the bottom. The desk and night table were both sticky. The beds were decently clean and the breakfast bar was good

Clean room and friendly staff

This place is very convenient to NASA. At check in, the staff was super nice. Although the building is a bit old with creaking sound when walking in the hall way and some of the furnatures were not in good shape, the room looked generally clean and comfortable. It is indeed a hot breakfast with scrabbled eggs, sausages, muffins and much more. We were otherwise very happy with the place and our choice of the hotel. The only problem was the bed bugs. During the night, my wife caught a big one. We thoroughly checked the bed sheets and went back to sleep. During the day at NASA visitor center, we realized that both of us were seriously bitten on ears, necks, hands, arms, feet, and legs. It was terribly itchy. We stayed on 3/16. Today is 3/19, the bitten areas are still swollen. We were rushing out and did not get a chance to tell the front desk. Our room was 215. The bed sheet has clear bedbug blood stains. I did take photo shots of the sheet and bedbug, not sure if I have chance to up load them for this review. So let mention first.

Breakfast was okay. Nothing special but was good. The best part of this hotel is the friendly staff, especially the wonderful manager.

Our in room

The staff was amazing. Super friendly and helpful. I really appreciate their promptness and attentiveness. The hotel is close to the freeway and walking distance to many eateries and stores. Breakfast had cute Texas State design waffles. Eggs, meat patties and cereal and yogurt along with tea and coffee.

There ws

I personally will never stay here again. Poor service, lack of interest by employees, over all terrible experience. Empty shower bottles, nasty sheets. Wouldn’t recommend this place even to my enemies.

The room I stayed in could definitely use a furniture upgrade. The desk and night stand were sticky. It appeared that the furniture was painted over the old. Overall, everything was good.

Yes

EVERYTHING Was Great

Things were ok

Dirty

It smelled like weed, our shower only had one setting scolding hot, and it was nasty everywhere, the bed sheets were thin, and the hotel and room was not clean.

Good overall

Everything was great! Upon arrival from check in to getting the room on the spot. Love the service and gaining point for membership.

Staff was great and friendly. Location is the best. Room was dirty and outdated, the bed has hairs from previous guests. Booked for 2 nights and left on the first one.

Great place for a great price.. GREAT STAFF!!!

I entered and stayed 1-2 minutes and returned my door key to the receptionist and I told her I couldn’t do it. I’m a lady that drives for a living. I can’t risk my freedom sleeping in places like so. That place is more like a Motel where ppl sleep for a few hours to make money turning tricks. Sorry I’m just being honest! The room was below my standards….

Location is good. I stayed 1 night in October, for $20 less.

This place needs to close it’s doors.

Front desk very friendly, older hotel , still smells a bit of smoke but the room, but very clean and comfy. Great deal.

The lady who checked us in was super cheerful and enthusiastically recommended an excellent local restaurant for dinner.

Staff kept going to our room even with the privacy sign up

However, the pillows were tiny. The bedding was shabby (threadbare and holes.) The breakfast options were typical, but water is not available. There was no fruit available.

Ok

Very nice customer service will stay again

Easy

Thank you

When we are offered the room, the room is not ready to be occupied. Total neglect by the front desk. And we’ve been assigned to another room. That’s also not good. I believe the hotel owner doesn’t spend at all in facility. The fixtures are old and the carpets are dirty. There was a bad smell in the room. I think Cleaning crew needs to be trained. The owners should invest in their property by buying and updating things.

Nice stay, small quiet hotel, nice breakfast station, easy to access, great parking, great house keeping

Strong smell of weed kept me up all night. Made our room stink! Room was old and dingy. Towels all had stains. Toilet roll holder falling off wall. This place is not good at all.

Rooms/Bathrooms are in bad shape. Check-in clerk was awesome

I love that the sink is not inside the toilet/tub room! I'm 5'4" and was able to reach the shower head to adjust. Most hotels have it way to high for me. Room had working fridge with freezer compartment so I was able to refreeze my "ice" packets. Also had a microwave and single serving coffee maker, but the lobby has a machine that makes you a cup of regular coffee - not a thermos.

No towels were provided in the room but the staff resolved this when asked. The fridge had no power. Staff said they would contact maintenance but this was not resolved in the 3 days we were in the room making it difficult to keep drinks cool. No alternative room with a working fridge was offered. The hotel was rated 2.5 stars but comparing to another 2.5 star hotel I stayed in the previous week, this hotel was quite rundown - decor was dated.

The staff was extremely pleasant and helpful. But you asking how my stay was a few hours after I checked in is beyond STUPID!! Why not ask tomorrow AFTER I have stayed.

For the price you pay per night, its a great deal. Rooms are clean. They have been updated, whether or not a quality contractor completed it. The staff is friendly. Plenty of parking. Many choices of nearby resteraunts.

It’s fine…..

All that i need to go to Nasa Space center

Yes inside smelt like smoke like cigarettes

Great spot