Staybridge Suites Tomball - Spring Area by IHG

Good breakfast, friendly staff

great place

The front desk lady was very nice. But the pool was not usable, said it was getting renovations, the back fence was broken so anyone from the alley can walk into the back patio area, the bathroom had mold on the ceiling because there is no exhaust fan, the bottom of the bed looks dirty, the walls need painted and better cleaning. The shower was clean though. I didn't let the property know because we were only there one night.

I always like coming here when I stay in town

First class operation. Enjoyed my stay.

Staff are terrible. Check-in was a huge hassle with snotty and rude young lady at front desk. Room had two broken items in bathroom. Also, hardly any water pressure in shower. Had a two bedroom suite and in one of the bedrooms, air conditioner unit in locked closet was so loud, we thought it was a big truck outside our window making a delivery in parking lot. Stay was for two night and when we had put some garbage outside our room in hall (no housekeeping available - available only 2 days in week), we got snotty call from front desk telling us to remove it and that WE had to take it to outside receptacle ourselves. Breakfast in morning was horrible and not very plentiful. Coffee was worst I have ever had. POOL WAS CLOSED AND LOCKED ENTIRE STAY - Did not state that when we booked hotel only a few days before. Door key had to be redone 3 different times as it would not work properly - of course, this meant I had to keep going back to front desk each time.

the man behind the counter was sleeping in the lobby and it took him 5 minutes to open the door. I had called the reservation line to confirm availability of a room checking in for Friday, 7/10, checking out 7/11, even though i was arriving after midnight. I booked the room, once the hotel attendant, woke up and open the door, he informed me that he had no availability at the hotel. I question him stating i just confirmed with the reservations line, but he again said no rooms. I asked for a refund as i had just made a reservation, he commented that their system was down and he could no process. He further added that i was being difficult, which i was not, I was simply looking to get a refund for a room i was not going to be staying in. This individual does not belong in a client facing role if he is not going to be amicable.

The room was clean and well stocked. The staff were helpful and friendly. I will definitely stay again. Thank you.

Great staff. Big room clean

Everything great, staff awesome. Pool was closed the entire time we were there without any previous notice.

High price; poorly maintained facility; first room assigned to us have no working phone and microwave light not working. Second room we were moved had a failed disposal; found a cockroach in kitchen; free breakfast standards degraded. Will not book again.

I have stayed at this place a couple of times and have always enjoyed my stay there. Very clean rooms in the staff is very friendly very quiet as well.

The pool was shut down by the city. The staff was awful .

It was a good place to stay. I stay there again

This place was nice and I enjoyed my stay

The light for the bathroom was out the entire stay. I reported this more than once and was finally yold that they had to order the bulbs and it was being shipped. A week later, still no light. I requested to move to a different room but the AC was broken in that room so they kept me in the original room. Better communication from staff and better service

The room is a little outdated, the couch had stains, and the pullout couch/bed was so uncomfortable but it was clean.

Breakfast was good. No maid service

I reserved a room for 4 adults & 2 kids, and was given a 1 King Size bed room with a small sleepr sofa that would only fit 2 kids. When I went to the front desk to change rooms, I was told that that's all they had. Our room only had towels for 3 people, and no bedding for the sleeper sofa. The pool was closed for renovation, so it was unusable. When I checked in, I was told Breakfast was served from 7 - 10 A.M. on the weekends, which is the standard practice for this hotel. When we went down for Breakfast at 7, we were told that the weekend operational hours were 7:30 - 10:30. I also asked for more towels, gave them my room number, and we never received any towels. FYi, rooms are not cleaned daily, if you stay there. After this visit, I will never stay at another Staybridge Suite.

Nice room set up. Comfy bed. Extremely noisy in the room. Lots of clicking and popping noises. Other than that, decent stay.

Walls in the room were filthy. Looked like a dog dragged its body across the bottom portion of the walls around the whole room and the walls in the bathroom were grimy and had visible specs of trash on them. They switched me to another room and it stunk of weed and dirty feet. I ended up requesting a refund and booked an Airbnb, I would never stay here. One lady at the desk was somewhat helpful but there was a manager on site that was rude.

When it comes to clean . Don't take your fur babies. They had no pop bags in any of boxes at there dog areas and they were not kept clean. The room that they claimed was deep cleaned after every guest leaves, that is another thing. My two dog are 13 years old, pad trained or outside. My male dog marked several spots on the carpet which told me that the room was not deep cleaned. Now let's get to check in. I made a reservation to check in on a Monday and leave on Friday with 2 small dogs. When we arrived they checked us in I paid for our stay. When I went to bring in my dogs , I was informed that they did not charge me for dogs. Charged me another $172 for them to stay.

Buen servicio

Courtney and her team were professional, friendly and accomadating to our reunion members. Thank you for a great stay.

This was by far the best hotel experience I have had since staying in them. This place was up to date on absolutely everything. Will stay here again

The water pressure in the shower was horrible and had to wait for a while for eggs at breakfast to be cooked.

Very impressed by the facilites.

Rooms are clean, modern, well maintained and have their own ice maker. AC works great! Lots of channels on the TV. Bed was super comfy. Staff was awesome. Breakfast was good.

The people at the front desk were very nice. The light evening dinner and cocktail hour was greatly appreciated. The attendant did a great job replenishing food items at dinner and at breakfast. The property was nicely decorated and very clean. The bed was comfy and the room was quiet - all you need for a great night's rest. N/A

Please don’t change a thing. The kitchen was stocked with essentials which was great. The fresh baked cookies were delicious and we loved the breakfast buffet options. Free laundry is wonderful when you’re a family with young kids. It was a nice, homey place to stay when visiting family.

I was so tired when I arrived- Alfred and Laquisha (I hope I spelled her name right) were extremely helpful in making sure I was welcomed and offered services beyond their scope of their job. I felt right at home and extremely cared for. Thank you for assisting me and making my stay a wonderful one. I will be back!

Friendly and clean

It was very clean and the front desk was very pleasant and helpful Nothing

Clean rooms

Such a wonderful people working at this hotel. It’s my go to home away from home place. Very clean, very accommodating just wonderful!

1) The staff were very friendly 2) The room was very nice and clean 3) Very close to a wedding that we were attending N/A

Awesome 👏👏

NA

Kitchen well stocked. Bed comfortable.

The rooms were very spacious and had a kitchen. The room was not very clean when we arrived, the floor was sticky, cleaning stuff was left on the counters. They have coffee for the room but no coffee maker. We asked two days in a row to have room cleaned and fresh towels, which did not happen. There is absolutely zero cell phone service in the hotel. Our phones were is SOS mode the whole time and couldn’t receive calls or texts. Even when we logged into their wi-fi, the signal was incredibly weak. The front desk workers were clueless on so many levels. They were unaware of where the rooms were. They closed the pool early for “maintenance” but no maintenance was being done. Overall, I would not stay here again, even with the large size of the room, didn’t make the stay any better.

The was well-equipped.

Excellent, spotless

Easy checkin. Nice room. Good location. Nice outdoor space. Nice gym. Happy Hour. Free breakfast. LOVELY bed.

The cleanliness of of course the food outstanding we’ll see y’all again soon💕

The only issue we ran into was the side entry door nearest our room never allowed us in with our key cards and we had to use the front door.

Room, staff and atmosphere was great. The only issue was noise from the road that is the area not the hotel’s fault

Nice property with great service.

I had a great day as always. The hotel was very clean and the staff is above excellent.

No ice machine…anywhere. You’re suppose to fill the ice trays in the frig for your ice, and wait…Doesn’t do a whole lot for when you walk in the door. Also tv is a joke. They must have changed subscription/plan. No Fox News, they got everything else though. Stayed several times, always had fox available. Channels not the same as on print out in room. Sheets were rough feeling.

Staff was kind & very helpful. Place was clean & continental breakfast was good. Would stay there again!

Room clean only issue toilet seats low and ac vents need direction guides, staff polite and attentive to visitors

All of the above

I stay here often when I come back to Tomball. The staff is amazing very professional! The cleanliness is perfection. Not sure I’ll stay in another place when I come down even close to the Woodlands give it a try.!

Nice breakfast. Free daily newspaper. Room has a full size refrigerator, small electric stove, and a dishwasher. Our dishwasher didn't work though. Free washer and dryers too. I am a repeat customer at this hotel.

Always a great experience when I stay at Staybridge Tomball!

The AC in my room did not work well and it was warm in the room. The bathroom needs an update.

Great breakfast

Overall excellent stay

Yes

The room was very nice and clean. Check in and out was very easy. The Woman over the breakfast was exceptional. She was so nice, friendly and helpful.

Room was spotless, and had great service

The cleaning staff was not good. I stayed 11 days. Room fully cleaned once and lightly cleaned once. I had to put trash outside my door to get it emptied.

Always a great and comfortable stay. Welcoming staff, clean and quiet rooms and a nice complimentary breakfast. My go to Tomball spot.

We’ve stayed at quite a few Staybridge locations. This was the cleanest and well kept location! Staff very friendly. Easy to get to.

Nice hotel but not well insulated. Breakfast was pretty good.

It would have been nice to have breakfast start 30 minutes earlier on the weekend. Not everyone gets to sleep in & it would've been nice to not be rushed through breakfast before we had to get on the road.

Staff was friendly and room was clean. Breakfast had good options

Was decent loved it will be back again

Super clean! Super friendly staff , a love the breakfast and happy hour .

Very friendly staff. Check in was great. Hotel was clean and very nice.

The hotel staff telling me the truth & helping me get my much deserved refund from booking.com. We arrived on time to be told by hotel staff the confirmation number & pin number did not exist in there records. I was not able to stay as the room as it was double booked. They also advised this is a common occurrence with booking.com. Also curious why you sent me a review email when we didnt stay there. We had to make other Last minute arrangements... I have also sent 4 different emails advising of the issue & asking for a refund, just to be given the run around. (Last email with the actual hotel in copy...) Maybe add a button for refund? & support that actually reads the email. Still awaiting your reply Booking.com, basis this support i will not use you ever again.

Convenient location. Safe. Clean.

All of it was wonderful. The kitchen even had a dishwasher and the ice machine in the freezer made getting ice simple. I had so much ice I couldn't use all of it. There was plenty of kitchen ware too. Even a cutting board and soap for the dishwasher. Also, the coffee packets made really great coffee. At first I was a little disturbed by the curtains that let me see outside. I thought if I could see out then others could see in. I was on the first floor. But I went outside to see what was what and found out that the curtains only allowed one to look out, not to look in. A pretty nifty trick if you ask me. the food was excellent - except the bacon. It was very hard to chew and turned grainy in my mouth. I gave a piece to the person at the front desk and one to give to the manager. Also, the coffee served with breakfast was barely warm. I know you want to avoid burns but it was pretty cool.

Cracked tiles Night stand draw wouldn’t stay closed

The breakfast was great except this time the fountain for Orange juice was on, but the soda part of the fountain was off unlike when I stayed a month ago it was on. THE STAFF I MET A MONTH AGO WAS STILL THERE, I LIKE ALL OF THE STAFF No location on floors for ice machine

Staff was kind, the breakfast was pleasantly surprising- tasted delicious and was different each morning! Room was clean, quiet and overall a great stay. We will be coming back next time!

Breakfast was excellent. The meats and eggs are fresh and warm. The staff are very visible and cleaning tables all the time. The room is spacious and clean. The staff are very friendly and professional.

I know what to expect. The rooms are clean. I like the breakfast options. They are healthier and offer more selection than many other places. I like the breakfast room layout as well.

The property was pet friendly. However, we were charged $75 for a pet fee when it indicated $15 per pet per stay. We have 2 dogs so it should have been $30! Also, our truck was broken into at dinner so we were only on the room for less than 2 hours when we checked out to drive back home. I went to check out and the front desk advised they would check us out in the morning. Apparently the desk worker was too busy eating to bother with it at the moment. Will not stay at hotel chain again.

Canceled as im almost there to check in. Unacceptable. Family didnt get Canceled they didnt book through expedia and didmt get Canceled. They said there was no issue with AC in the building.

Didn’t like it. Nothing compared to the first time I stayed there. Not returning -SUPER bad internet. -Not good cleaning. -Noise travels between rooms. -False alarms outside the room. -Not working phone to call to the front desk.

Breakfast was good and room was clean.

Super accommodating front desk staff. Delicious breakfast, Room was clean as could be. Overall great experience

The service

Good location Better housekeeping

It was great

All the staff were exceptional!! I had an issue with the microwave and they were promoted about replacing it! The maintenance man who took care of it was very good and understanding

Love it here

Clean

The property is great, the room was good but had some cleanliness issues. The food is good and the staff was great.

Our room was spacious, and the bed was so comfortable. We enjoyed our two nights there. Breakfast was delicious too!

I had to have a room with a kitchen in order to do some food prep for a celebration I was in town for. The Staybridge Suites was the perfect solution! The suite was spacious and clean. I particularly liked the set up in the kitchen, the spacious walk-in shower and the very comfy king bed. The breakfast buffet was more extensive than I expected, and the food and beverage selections were beautifully displayed. All of the selections I chose were fresh and tasty. I particularly liked the fresh fruit, and the blueberry muffin was especially good! All of the staff members I had contact with were very helpful and accommodating. I would definitely stay here again if the opportunity ever arises!

Spacious rooms

Ive always loved staying here just to get away from the regular routine. Room was comfortably cool and good view of the pool. However, there was no light directly over stove (under microwave) but we didnt bring it up because we coukd use the overhead light to cook with. I do prefer to leave the stove light on during the night so we dont trip moving about at night. Also, the frying pan was dirty!! It had caked on food all over inside. There was an attempt to maybe just clean it in the dishwasher, but that was not enough. And the maids would have seen this when moved it from the dishwasher to its spot in the cabinet. We didnt want to make a big deal, so we washed it ourselves. After we used it, i then scrubbed it again to remove some of the real tough spots from our dinner. Other than that, i enjoyed my stay and already ready to come back!!!

Loved our stay

The first room 408 was moldy even the fridge. I was moved to a better room which was very comfortable. Kitchenette with dishwasher pots etc. Free laundry facilities. Breakfast was good. It had different items each day but also had standard items. Pool, grill, daily newspaper, close to stores and mall. Staff mostly helpful.

The staff at the front desk were friendly and helpful. The lady that worked the free breakfast every morning we were there was crabby and curt. The overall experience was fine, but the property definitely needs to be updated. Peeling paint, broken tiles, scuffed and dirty walls were all things that need to be addressed. In our suite, the kitchen was nice but the bathroom was tiny and dingy. The shower curtain was gross and should have been replaced long ago. The bedroom and living area were fine.

I had my service dog with me there for 14 days. The website showed that there would be no charges for service animals. The front desk insisted I would have to pay $75 after check out so they can clean the carpets. They never went in to clean the carpets.

Excellent!! Great Place To Stay. Staff Was Very Friendly. ⭐️⭐️⭐️⭐️⭐️

Nice clean hotel with good amenities. Suite with a small kitchen area. Would definitely return if in the area.

No restaurant inside as indicated, breakfast late every day, no coffee maker in room, dishwasher leaks, tired and worn appearance.

Cons: dogs in room next door barked nonstop from 8 p.m.until after midnight. Called the front desk at 10; they offered us a different room, but this was not satisfactory since we had unpacked and were already in bed. Then they said they would take care of it, but the barking continued for more than 2 hours after the call. I realize they had limited options at that point, since the dogs’ owners were apparently out of the room. It would be helpful if hotels that welcome pets had policies that provide for a good night’s sleep for their other guests—perhaps put all pet owners on one floor, or at least inform pet owners that quiet hours are strictly enforced (between 10 p.m. and 7 a.m. would not be unreasonable—although to be honest nonstop barking is annoying at any time of day). This hotel is conveniently located in an area we visit once or twice a year, but we will not return unless we can be assured it will meet our most basic requirement in a hotel, which is a restful stay and uninterrupted sleep.

Every member of the staff at the Staybridge Suites Tomball that we have interacted with has been friendly and helpful. They’re working all the time to keep the hotel clean and accommodating, and we really appreciated that. If we ever had a need to come back to the area, I would 100% stay in this hotel again.

The front desk person (blonde hair) does not have a customer service etiquette, does not even acknowledge us when we check in. She was there in the front and I have to say hello to her first. Shower was clogged, we stayed for 7 days only cleaned our room twice, does not pick up our trash, water in the shower was slow , we don’t have comforter for 2 days. We stayed on the 4th floor, our breakfast on the last day coffee was cold

I left a pajama top in hook in bathroom behind the door but they said they didn’t find it.

The hotel was in a okay condition. The rooms could use an upgrade.

In a separate room, my girlfriend and infant son found a jumping beetle in the bed. We were moved again — this time at 1am — having to pack everything and relocate with our baby. The night desk clerk was polite and somewhat helpful, assuring us the manager would be in the morning. But instead of a manager, we were met with a woman who appeared to be under the influence, which was alarming and unprofessional. I paid for the Staybridge experience and instead got something resembling a run-down motel. No accountability, no solutions. I left feeling disrespected and extremely dissatisfied. I won't be returning, and I don’t recommend this location to anyone expecting comfort, cleanliness, or basic service. --still havent heard back from the "manager"

I have no complaints! I enjoyed my stay

Upon checking in the room wasnt ready and we were upgraded to the 2 bedroom suite. Beautiful and spacious room with all amenities and 2 fullsize bathrooms. Kitchenette with dishwasher, coffeemaker and full size fridge. Excellent stay and would highly recommend to anyone looking for a cozy and clean hotel on Tomball.

I absolutely enjoyed my stay. The hotel was clean and the staff were amazing. I would definitely recommend this hotel.

I received an upgrade and felt like a princess! Lovely room!!!

Loved it

I recommend this property.

The staff really friendly The room in comfort The breakfast nice

Multiple times during our stay our key cards quit working. We were there four nights and were not provided any housekeeping services despite asking for them.

Otherwise, quite room.

Breakfast was excellent! Bathroom sink had trouble draining. It was looked at.

Place was clean. The weights missing.

Water pressure in shower could be stronger

Great location and a great staff It’s old and smells like cigarettes also the carpet in the hallways was stained. I booked a room for someone with physical impairments. The room was not accommodating for someone with a walker.