The Woodlands Resort, Curio Collection by Hilton

The stay was great everything was clean staff was also great beautiful views from everywhere. The only issue I had was my room had a really bad smell.

Clean room...all of the staff were great and helpful. The breakfast brunch was amazing!!

Greatest

Nice place with a big pool, tennis courts, golf . Perfect place for kids and adults

Everything was great, didn’t get my curtesy coffee a couple of mornings, but everything there was beautiful and well maintained!!!

Everything was great nobody was not helpful it was a home feeling place away from the city in it’s own world it was a great stay

My family and I have been coming to The Woodlands Resort for three consecutive years, and it quickly became our go-to destination for mini vacations and celebrating special milestones. Unfortunately, after our most recent stay, we will be looking elsewhere for our new go-to spot. This year’s experience was extremely disappointing, especially considering the price we paid. Our room had several maintenance issues: there were wasps outside the balcony, three wall outlets did not work, the hot/cold shower handle came completely off, and there was a noticeable section of the ceiling missing inside the shower. To make matters worse, we were charged an additional **$134+** that we could not get an explanation for. We requested an itemized receipt but were not provided one. We called three separate times trying to get clarification, and each time we were unable to get a clear answer regarding the charge. At this point, we are disputing the charge with our bank. After three consecutive years of choosing this resort for our family getaways, it is incredibly disappointing to have our experience decline this much. For the price, we expected a clean, well-maintained room, reliable customer service, and transparency regarding charges. Unfortunately, this stay was not worth the price, and we are very disappointed. We truly enjoyed coming here in previous years, which makes this experience even more frustrating.

loved the lazy river and view from balcony room. Enjoyed the breakfast buffet.

2. Were not able to connect to the wifi. 3. AC in the room was extremely noisy. Had to turn it off to go to sleep during Houston weather in August! 4. Room next door decided to start partying at 3:30AM. There is no quite policy at a certain hour.

We had an amazing stay for our first time at the woodlands. Everyone on the staff were welcoming and the amenities were awesome. The only thing I wish could’ve been better was the ac in our room was working too well and it became hot at nights. Besides that it was great!

Excelente experiencia para disfrutar con la familia

Nice place but for the price point you would expect t more.

Exceptional

Great location and fantastic amenities

Property is very nice. Swimming pools are top notch.Lazy river was nice. Very nice location and property.

Great I can't wait for next summer

Room not ready, snake in pool, expensive meal

The staff was friendly! Room very clean! Pool was really nice! A microwave in the room would have been nice.

The resort was beautiful. The room wasn't clean. Spider webs were in the shower and bugs were crawling inside the room. I had to buy my own products to clean. I asked for my room to be cleaned and no-one showed up. I reported these issues to the property manager and he gave me no resolution.

We had a great stay! Definitely recommended this resort

El ambiente es muy agradable y el desayuno muy rico, las piscinas limpias y la comida deliciosa , la atención del personal cordial.

We had a wonderful time can’t wait to go back!!

My husband and I had a wonderful time celebrating our anniversary. The Woodlands Resort curio was very relaxing and beautiful. We enjoyed walking the trails, the pool area and the restaurant. Our room was very clean with a great view of the golf course. The staff was friendly and very helpful. Thank you so much for making our stay memorable. We will definitely stay in the future. Highly recommend.

Arrived by check in time and still waited 2.5 hours for room to be ready. Checked in and no shower curtain, called front office 3 times. Requested on the chat and went to front desk 3 times and ended up changing my trip short. The facility was not cleaned and ended up paying almost $8 for a mini popsicle.

When i purchased the room it said resort fee is included but i paid extrac45 dollars. Also i was charged for parking.

Really nice property and beautiful area and town centre. Room was spotless. Staff friendly and helpful, pool is excellent.

It was dirty and when I brought attention to this they ignored me. WE HAD TO STAY in a moldy room

How long it took to check in

The staff was very friendly and helpful. This is a great area & location. The beds were very comfortable.

I enjoyed my stay from start to end thank you

Exceptional

Bad

The facility was so playful with my 5-years old kid and all my family enjoyed much

We had a wonderful time, and the hotel was exactly what we were looking for for a little staycation!

The staff overworked. Everything was expensive but you didn’t get the quality you were paying for.

Good

VERY DISAPPOINTED. Extremely long lines at check in. Only Valet parking near building ($10 per day parking to park all the way across the road and walk in). Over $500 for 2 nights ($43 additional resort fee per day) for facilities we couldn’t even use due to over crowding. Attempted 6 times in just one day to utilize the pool area, but due to the massive amount of people, failed every time. No seating available, no where to leave my belongings so that I could even get in the water. Paid for an adults only floor (The Canopy) only to hear a screaming child early each morning in the hallway. Definitely won’t book again.

Very clean property and nice staff.

Property is well maintained, however amenities aren’t anything special — should be more dining and beverage options for such a large property. Sleep is impossible when your room is next to the stairwell — be sure to avoid that fate.

I liked the exterior views,the lake,the vegetation,the pool 1)I would prefer,for the hotel to provide electric kettle or microwave ovens in guests rooms.if not for all rooms,then make it an option for guests to be able to request that,because for guests who have kids or toddlers like me,it will definately be helpful,to warm their leftovers or make bowl of porridge at odd hours 2)the fridge in my room,only kept things from not getting hot.lol.it couldnot cool nor freeze yet its summer,you wakeup thirsty inthe middle of the night u want some cold water.Also a little bit bigger fridge would be better. 3)It would be helpful to add toopaste and 2 toothbrushes in the bathrooms.When people travel they tend to forget those little things too.

Exceptional

Joseph was definitely a great host at the pool, he was on time, friendly and easy to communicate with

Amazing time and impeccable service. We went for a last getaway for one night and it felt like we were on full blown vacation! Thank you Woodlands Resort!

We love the pool, and breakfast.

Really nice property very clean and very friendly stuff. Enjoy our three days stay

Breakfast should be included in the package Last year we were in Disney world Orlando Breakfast and dinner included in the packages Room rent was the same as woodlands

Great service and beautiful rooms. Love the amenities and the beautiful landscape.

Not very clean

Superb

Clean rooms

Clean and great staff I liked everything

The staff were friendly. Even when they messed up my check in, they kept apologizing. The room was a good size, clean, with great water pressure in the shower. I believe it was a little overpriced but, we really enjoyed sitting by the lake in the evenings watching the ducks. Upon check in, after I submitted my paid in full receipt from my online booking, they couldn't find me and decided to cancel, refund and rebook me under someone else's name that was similar to mine. Upon checking out, I was still booked in as the other person, after I had already informed them over 3 days that it was incorrect. Food was scarce and very expensive. It was crowded and no where to sit at the pool. We ended up sitting on the ground. Then we went to get in the lazy river (anything but lazy), the hotel was supposed to include innertubes, but there were not enough and most people just walked down the lazy river. There was no wait staff to bring food to you. You had to order up at the bar and stand around and wait for 45 minutes to get your chicken tenders.

The staff were friendly. Even when they messed up my check in, they kept apologizing. The room was a good size, clean, with great water pressure in the shower. I believe it was a little overpriced but, we really enjoyed sitting by the lake in the evenings watching the ducks. Upon check in, after I submitted my paid in full receipt from my online booking, they couldn't find me and decided to cancel, refund and rebook me under someone else's name that was similar to mine. Upon checking out, I was still booked in as the other person, after I had already informed them over 3 days that it was incorrect. Food was scarce and very expensive. It was crowded and no where to sit at the pool. We ended up sitting on the ground. Then we went to get in the lazy river (anything but lazy), the hotel was supposed to include innertubes, but there were not enough and most people just walked down the lazy river. There was no wait staff to bring food to you. You had to order up at the bar and stand around and wait for 45 minutes to get your chicken tenders.

The site is beautiful and the staff are kind and accommodating.

We had a great bottom room floor at Water’s Edge, just steps from the pool.

We had a great bottom room floor at Water’s Edge, just steps from the pool.

Clean and great staff I liked everything

One of the umbrellas by the pool was being held up by a tree twig not even a metal pin to safely secure the umbrella. The restroom at the pool really need to be cleaned every hour and for as much as drinks and food cost at the resort they surely do have the finances to hire someone to clean them properly. The water in the tub drained really slowly and the mirrors in the restroom were not cleaning properly.

One of the absolute highlights of our trip was the amazing foam party in the pool. Our children had the time of their lives laughing, dancing, and playing in the foam. Watching them so happy created memories that our family will treasure forever. The entire property was spotless, the atmosphere was peaceful yet full of fun, and everyone we encountered was friendly and professional. We would also like to give a very special thank you to Valentina for her outstanding kindness, warmth, and incredible help throughout our stay. She went above and beyond to make sure our family had everything we needed and always greeted us with a genuine smile. Her exceptional customer service truly made our experience even more memorable. We left with our hearts full of wonderful memories and cannot wait to return. Without a doubt, this is one of the best family-friendly hotels we’ve ever visited. We highly recommend it to anyone looking for a beautiful, relaxing, and fun vacation. Thank you for making our family feel so special! ❤️🌴☀️ Ali&Luis Family

everything! the breakfast is excellent the crowd. but can't blame anyone, it's a great place that deserves customers!

the crowd. but can't blame anyone, it's a great place that deserves customers!

This is not an adult resort. If you’re looking for an adult only getaway, this is not it.

Such a kid friendly resort and food is delicious!

Nothing

This was our first time staying at the Woodlands Resort. We heard about it from a friend. Overall it was a good experience but there were some minor issues. The check in desk was often over crowded, they tried charging for a roll away bed even though we booked a room for 3 that the website claimed the child would stay free, we never saw an itemized bill to review (not even via email afterwards), the floor under the lounge chairs was dirty (like melted ice cream on your feet), and we never saw waitstaff come to our area (two separate areas) while poolside. Overall, those things weren't a big deal because we were choosing to focus on the positive; however, for a nice resort I would've expected better.

Everything was great. Dinner was good. Breakfast was okay. I expected more out of breakfast. Parking sucks. Next time I guess do valet.

Room was clean and cool. Excellent view. Staff in restaurants were friendly. Pool service was slow but staff was friendly.

Clean room and property. The staff is amazing.

the rooms were clean staff was nice overall we had a great weekend

Great place to be for the weekend. Pool was crowded but it was expected as it was the Independence Day weekend . Good activity for kids all around

Pool was nice. A lil too crowded. No guards watching the kids in pool area. Kids jumping into the wave pool from up top. Super dangerous. Happened the whole time we were there. Ruined it for other kids wanting to play n the wave pool. Food. Found a wad of long black hair. Like chunks of hair in the bacon. Told someone. They didnt do anything bout it really. We had to twll them to take the whole plate of bacon out of service as its contaminated. Then they brought more out. More than likely same batch. No one came to chk on us or apologize for anything. Very disappointing. We asked for a nice room and explained we had celebrations. They put us n the furthest room back, right by the pool on 2md floor and noisy as all can be. No ty!!! Had to wait for almost half hour just to talk to someone again n change our room due to location. Only had 2 ppl working for chk in and chk out. Long horrible lines and service was extremely SLOWWWWW. Would like a redo of this trip If u can do anything bout it. Was celebrating our bday and anniversary n it just wasnt the great experience we were expecting

I have been coming to this resort over 22 yrs. I normally come Sun-Thurs. We stayed Friday/Saturday night this visit. The resort must have been over booked. We were put in a wheel chair room which was ok except the shower flooded the floor in the bath. The one mat wasn't enough for the amount of water. The cleaning staff took the wet towels however, did not replace the mat. Shower on day two we had to use pool towels. Also, our beds weren't made and the trash taken (yet they took towels so we know they were there!). They also didn't replenish coffee so no coffee on day two or three. Another thing we have never experienced, we arrived at the pool at 11:34am and there wasn't a single chair anywhere. Lots of towels down but no ppl using the chair. We eventually found 1 chair even though there were two of us. No laying out in the chair. Drink cups lined the lazy river with kids running wild. We decided to order food and have a drink so no waiter can find us since we have no chair... we wondered to the outside bar to order. We burned ourselves on the table bc the umbrella's wasn't opened. Stood in line for 30 mins, Ordered Dirty Shirley (had to instruct how to make) and a Pina Colada. Paid then was told it would be 20-30 mins wait for Colada because they had none made. I just asked for a credit. Very Frustrating experience. Not the relaxing trip it normally is. We made our own fun but the resort was a let down for the first time.

Celebrated a birthday and plan to go back in a couple weeks for another. It’s family friendly and still private. Loved every minute. Spend the extra $25 for breakfast if that option is available. It’s worth it!

They did not clean our room on the second night we were there after I called them to remind them. The sink drain had a clog making the water drain slow. I called them for maintenance to check the drain. The guy came, fixed it, but left the sink dirty. Then since they never came to clean the room, the sink stayed dirty the rest of our stay through checkout. The customer service was lacking and people were not very helpful. We didn’t even know they offered smores in the evenings. My kids would have enjoyed that.

I didn't like the long line for checking in and out.

Overall had a great time… that is until the end of our trip. Around midnight we found a gigantic water bug/roach in our room- specifically landing on one of our beds. My husband tried killing it through many attempts until it finally died but the juices from attempted squishing were all over the bed. This thing was like 3in big! We called the front desk for a new bed fitting. They sent two blankets with, I’m guessing a maintenance man, who said he was not in housekeeping and could not change it for us. We called again and this is where it went SOUTH- the front desk man said they were oversold and could not help us. I was left speechless. We had a long stay and paid good money. They couldn’t get us new bed covers and pillowcases?!? He acted as if we were bothering him. Rude. The shock was real. The maintenance man scrambled to try to find bed pieces he could- a pillowcase here, a cover there. He tried and we were appreciative, however I couldn’t shake the absolute horrible service and response. We tried our best to accommodate the bed with what he provided but didn’t rest at all the last two nights. At check out I mentioned it to the lady at the counter- who was incredibly kind, she made a note and I think removed a resort fee. Aside from that one night, all employees were friendly and helpful. Property is beautiful. Food is good. I just wouldn’t expect this type of reaction for this level property- left a sour taste on a return.

We love the pool areas, unfortunately our first two days main pool was closed for repairs so that was a bummer for us. Which they would have notified us before arrival or upon arrival check in to give us the option of rebooking. That will be the reason for my rating. Room, food , parking everything great and safe.

We loved the lazy river!

I liked that everything was on one property. Our room wasn’t the cleanest and there was a mildew smell in the bathroom. One of the rooms looked as if the bathroom had been remodeled and the other looked as if it terribly needed an update. I did expect it to be cleaner than it actually was. Also, the main attraction was a large slide. They open and close it depending on weather but when the weather was gone they still kept it closed and one day closed it early. When you have older kids the slide is what they look forward to.

The property is great. Weather was a factor for enjoying the lazy river. It had just rained/stormed for several days including the day and there were ants and debris in the river. I’m sure on a regular day it is very clean. Other than that, staff is helpful and rooms are clean and nice. Overall, wonderful property.

A family friendly resort and clean property.

The only dislike is we would like to have had a longer lazy river. Everything else was excellent

Rooms and resort interiors are nice, and staff is very helpful and attentive. Exterior of the resort is dated, fitness facility is small, and there are no high-end food options on property. Golf Course is good but well overpriced (poor tee boxes, cart paths, some greens).

Perfect for the family! Kids had a blast and mom and dad had fun, too! Great pool, pool food, drinks…amazing weekend getaway! Will be back.

Orrible y te sacan de las dinero de la targeta todo sucio biene por mi cumpleaños xq tenia buena reseña pero esta orrible el lugar no regreso jamás

However, there were a couple of issues that kept this from feeling like a true luxury hotel. Within the first few minutes of arriving in our room, we found a cockroach, which was disappointing and immediately affected our first impression. We also felt that housekeeping could have been more thorough, as the room wasn't cleaned to the standard we expected. Overall, we still had a great experience and would recommend the hotel because of its beautiful property, excellent staff, and enjoyable amenities. I just hope the housekeeping and pest control issues are addressed, as fixing those small details would make the experience match the hotel's otherwise high quality.

The lobby was nice. But the pool was just ok. They should get new lounge chairs , some of them are bent with holes in them. Also there was not enough seating by the pool. The bed in the room wasn’t comfortable. It sunk in , my back was hurting

The property was so amazing! We loved our front desk host, Rae! She was so helpful and personable. 10/10!

The resort is too expensive for what it offers; they charge extra even for self-parking, they don't offer breakfast, and our room smelled too damp.

This hotel was unprepared for the July 4th weekend. The main building had an elevator out of order, so there was only one elevator for the guests and staff to share. The check in and check out process were the worst I've ever experienced. I waited in line for 45 minutes only to find out that my room was not ready. It was after the 4:00 time and I had to get back in line for another 45 minutes to check in later. Then there was a 30-minute wait at the checkout line. The overall resort was nice but there were lots of complaints about the pool area not having enough chairs for everyone. Chairs were being horded by families that were not even using them for most of the day.

The outdoor bathroom and lobby bathroom had a foul

Check- in was very slow with long lines. I realize it was a holiday weekend but management should have done a better job of preparing. Also, there were not enough lounge chairs for all the guests wanting to use the pool. Maybe they should have looked at renting (?) additional chairs in preparation for the weekend.

Nice pool and lazy river.

.

Outdoor pool was fun

Awesome stay, me and my girlfriend loved the room and the views were amazing ! swimming pool and lazy river was outstanding for a weekend getaway

Servicio de limpieza deficiente La habitación con problemas en el toilet en la ducha; puertas rechinando Mala experiencia

The restaurants are far away from the hotel and the food wasn't anything we wanted. We left the property to eat

Always a great stay! The front pool was out of order but the staff was very accommodating. We will happily be back!

However, there were a few downsides. My room did not have a microwave, which would have been convenient. Also, only the lazy river was open during my stay, while two of the pools were closed. The lazy river was enjoyable, but there were quite a few leaves and unattended tubes floating around, which made it seem like it could have been maintained a little better. Despite those issues, I still enjoyed my stay and would consider visiting again if all of the pool amenities were available.

Overall good experience. We were not lucky because the pool was closed due to heavy rain during our stay.

Pools were down,so 2 day weekend thier was a disappointment,theyonly comp was resort fee,tried to talk to mrg but was told she couldn't help because we used hotel.com instead of booking directly thru hotel.

I did not feel the property lived up to its hype. The main pool was not working and the splash pad for kids was not running.

The storm shut down pool but staff kindly allowed extended pool time the following day. We had a great time.

Not worth the cost and lack of the amenities were not working and not communicated ahead of time nor was a discount offered for the outrageous resort fees.

Excellent resort. Would recommend to others.

We loved the pool area and river pool. T he entire property was beautiful and relaxing. Staff was always helpful. Will definitely return.

Great place/ room!

I will be back this was amazing

Everything was 10/10

It’s beautiful place. Nice to you. Be with your family clean water service perfect non-recommending 100%

Family friendly!

Absolutely amazing hotel to spend time with the family!

It was a great stay just not much to do. Tennis and golf. Got bored pretty fast.

We had an amazing stay at the resort. The staff and waiters were very friendly and helpful. A slight hiccup on the room I booked but the lady at the front desk was able to quickly correct and fix the problem and find something suitable for us.

Great family vacation! Perfect environment for young children.

Great hotel and staff was great

Thoroughly enjoyed the property with two young boys 8 and 11. They loved playing basketball in the pool. Wife and I were able to get R&R while boys made friends. Staff was great and so were the facilities. Housekeeping was the only weak link but they weren't terrible.

This resort is so peaceful. There are lots of people at the pool, but the grounds and just right for a getaway.

Love this place but when it comes to Summer time I wish the lazy river and pools were doubled. There’s so many people. I love it though. Clean up was lacking around the pool area (cups and towels everywhere) were piled up and I had to throw stuff away to make room for my family. Other than that, always fun, relaxing and amazing!