Homewood Suites by Hilton Houston-Woodlands

Easy to find, appropriate

Exceptional

This was one of the nicest hotels we have stayed at. It was beautiful and clean. We enjoyed out stay.

The surrounding area was overgrown, the hotel was a 2 out of 5. Our floor a/c showed 90 deg on the thermostat. Our room was musty smelling and our bed was the hardest bed I have ever slept in

Location was good but needs more signage and lighting from the road since hotel was down a long drive . Grounds needs tending. Tv did not work the entire stay. Staff attempted but without success. No offer to change rooms.

Passable

The bed

No bother

Hot tub was severely hot. No one was maintaining the pool and hot tub.

Staff is really good.

The mattress was Extremely Firm and miserablly Uncomfortable. Nevertheless that had No bearing on anything else. The property was Great. The room itself was Great. The staff was Great. The breakfast was Great. Overall - our stay was Great. But, if we would have had a Pillow-Top Mattress on the bed, that would have made our stay Awesome.

We loved the bed and black out curtains. Room had good space. Temperature was perfect. Bathrooms needed updating. Breakfast needed to to be freshened up more. Oatmeal and grits were empty. Decaf coffee was empty.

We loved the bed and black out curtains. Room had good space. Temperature was perfect. Bathrooms needed updating. Breakfast needed to to be freshened up more. Oatmeal and grits were empty. Decaf coffee was empty.

Very old, hairs on tha bathroom floor; our beds were not made the day after we arrived. Breakfast very poor.

Exceptional

Staff was great..

Superb

The pool area was dirty and clearly not being cleaned regularly. The hot tub was unusable because it was either scalding hot or completely cold, with no consistent temperature control. One of the biggest issues was the lack of air conditioning in the hallways and common areas. The lobby was unbearably hot, and our group repeatedly had to ask staff to turn on fans just so we could comfortably gather there. Guests should not have to request basic climate control. The condition of the room was equally concerning. The door lock did not function properly and had been secured with a zip tie, which raised serious safety and security concerns. The air vents in my room were covered in dust and dirt, indicating they had not been cleaned in a very long time. The bathtub was disgusting and appeared poorly maintained. The bathroom design created another hazard. The shower curtain was far too short, allowing large amounts of water to spill onto the tile floor during every shower. This left puddles throughout the bathroom and created a slippery, unsafe walking surface. Members of our group slipped multiple times because of the excessive water on the floor. Overall, this property appears to suffer from a lack of maintenance, cleanliness, and attention to guest comfort. I would not stay here again and cannot recommend it to others.

Pool was green and nasty and hot tub also

Superb

Excellent all around. Great staff, service and room. Will visit again

I accidentally booked the wrong location and after some time passed without being able to cancel without a penalty, I decided to go ahead and stay. What a mistake!!!! I asked for a room not far from the elevator due to my husband's inability to walk far. The desk clerk was VERY nice but gave us a room at the FAR end of the hall. I went back downstairs and asked if they had rooms closer and that I had asked him for a closer room. He said yes and proceeded to assign me a room on 1st floor which I accepted after seeing how close it was. We moved into the room. It was dark and run down looking on the inside. I had planned on staying two nights but changed my mine and decided we would only stay that night and proceeded to cancel the next night. The room was evidently made for a midget because the bathroom tolitery wad sooo low to the floor. My husband could barely use the toilet due to how low it was to the floor and the tank or/and the commode rocked and made loud cranking sounds went trying to sit or get up from it. I started to complain, but decided not to because we had already moved once. We toughened the night out with someone sitting in the pool area ALL night long talking loud. Mind you a big rain storm was coming in that night, but whoever it was stayed out there all night talking loud either on the phone or to himself. Our room was right by the pool area. Evidently they don't check the grounds at night or they would have seen this person. Upon leaving the next morning there were roaches crawling around on the kitchenette area and baby roaches around the corner of the entrance door to the room. We hurried and got OUT of that roach infested, ragged furniture uncomfortable room. I did report it to desk staff upon our departure and she apologized and took notes. The building was being renovated, but I ended up paying for a room that should have never been rented. The hotel

I accidentally booked the wrong location and after some time passed without being able to cancel without a penalty, I decided to go ahead and stay. What a mistake!!!! I asked for a room not far from the elevator due to my husband's inability to walk far. The desk clerk was VERY nice but gave us a room at the FAR end of the hall. I went back downstairs and asked if they had rooms closer and that I had asked him for a closer room. He said yes and proceeded to assign me a room on 1st floor which I accepted after seeing how close it was. We moved into the room. It was dark and run down looking on the inside. I had planned on staying two nights but changed my mine and decided we would only stay that night and proceeded to cancel the next night. The room was evidently made for a midget because the bathroom tolitery wad sooo low to the floor. My husband could barely use the toilet due to how low it was to the floor and the tank or/and the commode rocked and made loud cranking sounds went trying to sit or get up from it. I started to complain, but decided not to because we had already moved once. We toughened the night out with someone sitting in the pool area ALL night long talking loud. Mind you a big rain storm was coming in that night, but whoever it was stayed out there all night talking loud either on the phone or to himself. Our room was right by the pool area. Evidently they don't check the grounds at night or they would have seen this person. Upon leaving the next morning there were roaches crawling around on the kitchenette area and baby roaches around the corner of the entrance door to the room. We hurried and got OUT of that roach infested, ragged furniture uncomfortable room. I did report it to desk staff upon our departure and she apologized and took notes. The building was being renovated, but I ended up paying for a room that should have never been rented. The hotel

The staff was friendly.

I confirmed when I booked that they had shuttle service to the Market Street area. When we arrived they said their van was not operating. I would have never stayed there again if I had known that ahead of time.

I confirmed when I booked that they had shuttle service to the Market Street area. When we arrived they said their van was not operating. I would have never stayed there again if I had known that ahead of time.

Breakfast is my only complaint, but it’s not different than in other hotels. Powder eggs are not my dream. There were no fresh fruits. Besides that the hotel is wonderful and my two- room suite was very nice.

Tammi at the front desk is amazing. She is so friendly and really cares about her guests. She went out of her way to help my husband and I out when we had an issue with the guest in the room below us. Great location. Highly recommend.

Great, easy access. Hidden back from main interstate. Safe and comfortable

Good location and staff excellent

Good location and staff excellent

Very nice

It was nice. Not the most modern, but nice. Beds were very comfortable. Staff was willing to help with anything. Breakfast was excellent.

I liked the location a lot, it's easy to reach from the The Woodlands Mall/waterway without taking the freeway, literally 10' away from anything/ the room had a smell that never went away (a bit like broccoli). It was overall clean, but it really smelled bad.

I liked the location a lot, it's easy to reach from the The Woodlands Mall/waterway without taking the freeway, literally 10' away from anything/ the room had a smell that never went away (a bit like broccoli). It was overall clean, but it really smelled bad.

We have stayed at this location several times and it will continue to be our first choice in the area. We love having the extra space of the suite including the kitchenette and dining table. Bed was comfortable, breakfast was good, and we had a great time. We were disappointed that the hot tub was undergoing repairs. In our visits here, the hot tub has been out of order more often than working. We also noticed the room needed some cosmetic repairs but it was nothing that affected our stay.

N/a

Room was roomy & clean. Staff was outstanding - very friendly & accommodating. Only complaint - no ice machines. There was a refrigerator in our suite, but it did not have an ice maker & there are no ice machines/buckets to go get ice. Front desk clerk took me to the dining area kitchen to fill up my water bottle with ice, so that was appreciated!

Could have walked to restaurant but staff was not really informative about what was in area.

Excellent!

was clean room, the staff was very friendly ,good breakfast everything was ok

Nice place. Only downfall was low water pressure.

Staff was great

Comfortable bed, clean room.

My room had a horrible smell but after 30 minutes it either went away or i couldn't smell it anymore. I was very close at first to asking for a new room. Other wise I slept great, very comfortable.

Absolutely great staff from the front desk to the breakfast and anyone you met in the building was so nice and so helpful and made my state extremely pleasant, the area is very nice. It’s close to all the shopping and it literally across the street from great shopping and restaurants.

The lady that works nights at the front desk is awesome. She needs a raise, you can't afford to lose her. She worked Christmas eve night. I wish I would have gotten her name.

I had a wonderful stay at this hotel. The room was spacious, exceptionally clean, and very well maintained throughout my visit. Everything felt comfortable and thoughtfully arranged, making it easy to relax after a long day. The overall cleanliness and upkeep really stood out and showed great attention to detail. I would definitely recommend this hotel to anyone looking for a comfortable and well-kept place to stay, and I would happily return in the future.

The staff was very helpful. They took good care of us while we were there.

Room was very nice and clean

Room is nice and quiet!

Nc

Rooms are mediocre, shower was luke warm and never got hot. Lobby and rooms have smell like an old hotel. There’s a newer/ nicer Homewood Suites a few miles south of here that’s much better.

Great service

Booked for my staff and they appreciate the customer service.

Clean rooms, great staff, and complimentary shuttle service to concert venue.

The room was clean easy check in/out! Staff was very polite and courteous! We stayed in the huge 2 bedrooms suite which is great for families. We stayed here while visiting the Texas Renaissance Festival.

Very pleasant stay

Good location

Really enjoyed staying here. People were great and property is in good condition! I just kept missing the turn into the hotel from 45. May be time to cut trees a bit. Other than that , this was a great place to stay!

Excellent location. Great service.

Property is dated and bathroom and kitchen were dirty. We also had to ask fot tp and lots of towels. The shower would flood the floor so we had to use lots of towels to soak it up. Location is easy to miss due to poor visibility of sign. Overall, I would not choose to stay here again.

Great staff were very helpful in making it feel like home. Shuttle service to Cynthia woods pavilion was quick and convenient. Pool and hot tub were great. They even have an outdoor cooking space avaliable with propane grills and a covered cabana.

Great

Staff was great, very clean, only complaints was bed was very hard

Clean, spacious, comfortable. Great service and amazing breakfast. Hotel provides 1 bedroom suites. However, no lock on room door for privacy. Needs some updating (drapes, carpet, etc).

Room was not clean. Phone in room did not work. Sheets and pillows were brown with dirt. We checked on around midnight and left shortly thereafter. Would not recommend.

Great place to say. Right off the highway.

Enjoyable.

Everything was super nice, clean and great complimentary snack bar in the room.

We assume

Excellent

Nice room, clean and safe. Nicest staff.

Convenient location.

Staff cordial and inviting Sign to turn in very small for this senior citizen to see on the first go round

Great hotel! Everything was top notch!

Fast and easy to book.

We checked in and sat in our room with kids for 35 minutes waiting for the heat to come on. It didnt, we switched rooms and the second room the door didn’t work ( which we found after exchanging keys twice) and we finally got a third room that worked. It’s run down. The clerk at the desk spent that entire hour while we had problems talking to a woman who stood at his desk chatting and hanging out with her kids for the entire hour that we had issues. I would definitely not do this again. I don’t have high expectations for the money but do expect a room that works.

Our room had dirty stained window treatments ant he bed sheets were ripped

Gross bugs in the room

Nice place

Good

Great place to stay we had the 2 bedroom

Very clean. Great service. Wonderful breakfast

Wouldn’t stay again. Elevator was broken for the two nights I was there. Had to lug my heavy luggage up and down the stairs. Never even saw the elevator being worked on. Needs to be upgraded asap.

Close to the Cynthia Woods Pavilion. They had a shuttle that took us from the hotel to the concert and back! Everyone was super helpful and friendly.

Second time we have stayed here with a pup, friendly staff great amenities and very clean and comfortable, fair price.

Was very impressed with the room space. We were all comfortable.

Had a great stay at Homewood Suites. All of the staff were very friendly and helpful. The front desk and breakfast personnel were amazing. We were staying in the area for soccer games, and the location was very convenient. The area around the hotel had a lot of options for shopping and dining.

My family loves this hotel. We have booked twice here. The pool and hot tub are amazing and fun! The breakfast is delicious! The Texas shaped waffles have all the fixings! So good! Plus their coffee is good also! We will be back for sure.

Loved the hotel. Wish we could’ve stayed longer!

The rooms were nice and comfortable and super cold just how I love it!! Appreciate the front desk she was awesome friendly overall superstar!!

Always my choice to stay at when I come to spring for business

Very nice room

Great hotel for our needs. A little dated but still in good condition.

Toilet not clean.

Used the tub And there was a leak room floor filled with water

As far as staff and service it was good but the room i was in the guess next door was loud so the next day i was moved but overall everything else was good

Great property, just the Highway noise is loud at night time when trying to sleep.

Friendly staff. The room is spacious, spotless, and very comfortable, I didn’t use the kitchen, but it was well equipped to meet your needs.

I was amazed the hot water for tea was never hot and I was told just use the microwave. The kitchen staff were very friendly, but had no English to speak of.

Lots of good places to eat very close to this property.

Good breakfast

Wednesday they have happy hour with snakes and beberages

Ni

The hotel was great. Our room was spacious. Only complaint is there were 2 dirty wash cloths still hanging over the shower curtain.

Nice room. Great staff.

The hotel was convenient to the areas we were going to. Check on was quick and easy. The staff was friendly and the rooms were spacious. The only complaint is the height of the toilet. The toilet was very low.

Good place. Good value

Everything

I liked the quiet atmosphere.

Normally this wouldn’t be such an issue in customer service but in a hotel setting I never know what they need, I don’t know that hotels process of checking someone in. The previous (incorrect hotel) greeted me and asked if I had checked in online, then asked for my reservation code, and finally asked my last name. Every hotel asks different questions. But here I was just stared at like I was a nuisance. This was my first impression and I’m back in Houston the next 2 weeks…as soon as I got to my room I booked another place to stay.

very nice hotel.

Nice hotel. Clean and friendly staff. Sheets and blankets on bed were very rough like they were over starched. Overall decent.

The breakfast was decent and good options were available! The front desk gentleman was very nice! There was a big mall across the highway but there was no walking option!

Such great service! We will stay here again if ever in the area.

Excellent attentive staff. Bravo!

Convenient location. Clean accommodations.

I loved everything about this hotel. Super close to Market Street where you can find lots of stores and restaurants. Nice for a evening walk. Rooms very clean and pet friendly. Staff was amazing.