Hilton Garden Inn Houston/The Woodlands

Bad

This hotel was closed down for renovations. I would never book here again.

This hotel, The Hilton Garden Inn was not open for business the night of my booked stay through Booking.com for Aug 6th. Apparently, they are remodeling. I did not get any notification of this from Booking.com and received a cancelation email from the hotel the morning of my stay. I called the hotel that morning several times and the phone was busy. I then called what appeared to be a Booking.com number that I found on the internet. I was told the booking was not confirmed and the charges would be $151 more dollars on top of what I had already agreed to pay to "Reissuance Authorization for Booking.com". Of course, when I showed up at the hotel later that evening, it was closed for business.

At the time property was being renovated, with some demolition above had to leave as we where informed that the work would continue until 7:00PM and decided to leave and asked for a refund. No manager on site and we ended up loosing our money. When hotels are under renovation, it has to be disclosed prior. Hotels.com gave $25 quick cash back, but overall lost money.

Paying to park. It should be included.

Pleasant

Coffee was lukewarm.I had to ask the guy to get me a hot cup

Easy check in, friendly staff, and clean room.

The hotel charged me $16 fee for each day for parking the car in the hotel parking loat. And in the reservation it said free parking

Excelente service, clean rooms, great location, keep in mind there’s a fee for parking

Paying for parking

Location Paying for parking

Was charged $16.00 to park in their parking lot at check in. Wasn't stated anywhere while booking.

Location and comfort

Location and comfort

the shower had absolutely no pressure, the rug was old and the walls thin.

Location

Also, some small breakfast is usually provided to guests. Certainly a $20 breakfast was excessive!!! And $3 water in room , are you kidding? Incidentals??? I don’t think so??

Enjoyed my stay. All good except pillows. Still highly recommend and will stay again.

Pleasant

Very clean room and friendly staff. Within walking distance to the mall and the pavilion.

Clean room

Staff was very nice, rooms were clean, everything as described and added bonus it’s a safe neighborhood

It was walking distance to the places we wanted to visit. The hotel was nice with outdoor seating. Rooms were very nice as well. We sat near the front doors inside where there it was a lounging area. We were opening a bottle of wine. An employee told us we could not open anything or have food because there was a bar. The bar was closed. The employees were eating chicken fil a and Canes. And it was raining outside. I thought that was inhospitable and rude. They didn’t serve the wine we were opening either.

It was walking distance to the places we wanted to visit. The hotel was nice with outdoor seating. Rooms were very nice as well. We sat near the front doors inside where there it was a lounging area. We were opening a bottle of wine. An employee told us we could not open anything or have food because there was a bar. The bar was closed. The employees were eating chicken fil a and Canes. And it was raining outside. I thought that was inhospitable and rude. They didn’t serve the wine we were opening either.

Breakfast was limited and only available for a short time.

Breakfast was okay staff was very a matter of fact and ongoing unfriendly front desk staff specifically. I strongly feel that some people are passive aggressive with their ability to treat each guest with warm greeting and appreciation for choosing to stay at their establishment.

The room smelled of pets, the bathroom was not cleaned and hair from previous guest. Nasty

Hotel is updated and clean. The room was quiet and the staff was friendly. Breakfast was not included but available for $18 for the buffet. Eggs were cold and variety limited.

We had to listen to the fire alarm for an hour and a half. It was very loud and irritating- we were trying to get packed up and get out but we hadn’t even started to pack. I thought we should get some sort of a discount for the inconvenience but the front desk lady seemed to think otherwise. She did finally give us free parking, but she was not happy about it. Never apologized for anything.

Exceptional

Exceptional

Good

Location is great. Staff is great. Easy to walk to the nearby stripmall/restaurants. The toilet in my room kept running constantly. The elliptical in they gym kept re-setting. Wifi was constantly in and out. The rooms seemed a little dingy and outdated.

Location is great. Staff is great. Easy to walk to the nearby stripmall/restaurants. The toilet in my room kept running constantly. The elliptical in they gym kept re-setting. Wifi was constantly in and out. The rooms seemed a little dingy and outdated.

Very clean room. Friendly staff and very quiet.

Elevators were not working and only one side of the stairs were accessible.

Close to concert venue. Breakfast is $18 per person.

Very pleasant stay. Hotel is nestled in a densely wooded area near the heart of The Woodlands. Very well-kept property with reasonable room rates for the area, friendly and helpful staff, and close to local attractions. Will stay here again.

Superb

Close They charge 20 bucks plus tax for breakfast and I thought it was free continental breakfast.

Close They charge 20 bucks plus tax for breakfast and I thought it was free continental breakfast.

The bed was comfortable and the bathroom was well equipped. It was advertised as having free high speed internet but there was no information in the room as to how to connect to the WiFi. Reception was also very poor. The next day I was told that the internet wasn’t working. This was very difficult for me as I was unable to contact family.

Easy walk to concert venue.

Picked this hotel because of name brand I like to use and location. Location to places in Woodlands was excellent. Lobby was nice but room was outdated. Old style furniture and small tv. Bathroom outdated as well. Disappointed that breakfast buffet was priced at $18 and was charged $15 per day to self park in a basic outside lot. Had to ask front desk for housekeeping to clean room. They showed up after 3 pm. We were already getting ready to head out for dinner and concert. Expected more for name brand and price. My last stay at a Hampton Inn was much better.

The thermostat didn’t do anything. I could barely sleep because it was hot and stuffy with a moldy odor. The bar was kind of a joke, no draft beer and we were served room temp shots.

Nice area, building, common area and staff but the price was high for an outdated room.

No complaints, convenient, clean and affordable

This is a no frills kinda place. It was sufficient for what i needed which was walkable proximity to Cynthia Woods Mitchell Pavilion. Staff was pleasant and accomodating.

Great experience

Great place

Really Nice location! felt very safe and the front desk staff was very friendly.

My kids and I stayed for the Kesha concert. The staff was so friendly and the location was perfect and walking distance to everything we needed. The concert pavilion was a short 10 minite walk which made for an easy evening. The room was clean and comfortable as well. Would absolutely stay again!

Great place to stay if you plan to watch concerts at the Woodlands Pavilion. 15 minute walk, lots of places to eat. Great location - it is off I-45. Clean, nice, not terribly expensive.

Perfect place. Loved it.

Excellant front desk staff. Our room wasn't ready when we checked in right before 3:00 but they immediately offered us another room so no wait. Very clean and quiet hotel. Great walking to the Cynthia Mitchell Pavillion. Not impressed with the (expensive) breakfast buffet (eggs and gravy were not hot) Didnt see the microwave until almost finished, otherwise could have heated the plate up - but it was our choice to try it. Overall it was great - would stay there again

Place was clean and breakfast buffet was well worth it

Upon check in we were informed there was a fee for parking per night. The front desk was not very friendly at all. Very dry with check in process. Overall hotel was clean offered a breakfast Buffett for a fee also. Area around the hotel is a nice area with lots of entertainment and food options. We were there for a concert within walking distance. The walk was safe and enjoyable

Old and my room smelled very bad. It was moldy and gross kind of smell.

Unfortunately, our stay was uncomfortable, as our room was humid and sticky (even with thermostat set at 60), and the king bed was very uncomfortable to sleep on. Housekeeping did a great job and room was very clean, but no recycling, and towels were replaced after one use even though we'd hung them to dry/reuse.

Okay.

Old

Room smelled damp/musty. Had to pay for parking. Had to pay for breakfast, that said, the food was very good.

It was clean and everyone was friendly.

Lovated in a solid area.

Very clean comfortable rooms staff very accommodating and helpful

We reserved 2 rooms only one was ready at 3 pm we were told someone was in our room and they were waiting for them to leave so our room could be cleaned. The rooms were musty. What’s the point of having a set check in time if we can not check in? Breakfast 18 dollars? Parking 15 dollars? Not worth the 250 a night for sure!

Good stay

First room we were put in smelled like pee. We’re just to another room. That room had black hair in the bathtub. Not sure we will be back.

Nice hotel for the price and great location

Was surprised I had to pay for parking. Must have been in the small print somewhere. Otherwise everything was good.

I booked an accessible room for my husband who is in a wheelchair. I did not get an accessible room, and they were unable to move us. This created an unsafe situation for my husband and myself, having no grab bars in the RR, except for one by the step in bath tub.

I took my family to see a concert. This hotel is within walking distance to the Cynthia Pavilion. 12 minute walk.

Great location, comfortable beds, clean rooms and had everything we needed. Would recommend.

Awesome place to visit

On arrival they had no record of our Expedia reservation, so be sure you have the Hilton confirmation number when checking in. The water pressure was low and hot water sporadic, although they worked on it in our room and fixed it. Breakfast is not included in the Expedia rate. Otherwise great place and they took care of us after things got straight.

Hotel was fine, a little tired. No free coffee was a big problem and the Houston water tastes like sulfer, couldn’t drink it.. Had to use bottled water. Would pick a newer hotel if we were to visit again.

Nice clean close to mall. Had to pay to self park which i thought was unfair being we were booked at the hotel should have been free .

Nice

EVERYTHING

Extremely spacious room!

Hotel was very clean and comfortable. Bed was super comfortable. I slept very well. But they charged $16 to park. The website said free parking. I asked the clerk about it, and she said they had changed their policy 6 weeks before but never updated the website.

Overall fine stay. Found dark hairs on my pillows when I arrived. Other than that, the room was clean. The lobby area was also clean and nice.

They will charge you for the parking!

Property had not been updated in a long time, the carpet in guest rooms was pretty musty and beds uncomfortable. The staff was friendly and the breakfast was good. Great location close to market square

Very close to downtown area and shopping mall. Parked at ice rink near by and walked the waterway at night (Christmas Lights decorations). Welcomed by friendly staff ..and housekeeping was done daily.

Peaceful hotel stay, exceptional nice staff made our holiday stay wonderful

It was great.

Very convenient location to our event. Easy parking and check in! The bar was open when we returned and we enjoyed the bartender and other guests enjoying themselves! Our only complaint was that the buffet breakfast was $18 so we decided to go out to breakfast for a higher quality meal that costs much less and made to order.

I was not informed that there would be charge for parking. Nor I saw any information about parking payment on-line when making reservation.

The property, located within the woodland forest, is beautiful! The hotel staff was friendly and the housekeeping people were always nice greeting us every morning. The only downside was breakfast, not all good and lacking service.

Seems like when we stay with Hotels.com, we always get a room on the very top floor and it’s always handicap accessible so it’s not the best room to have. We would prefer a regular room on a regular floor from time to time.

The staff is very nice. We asked for additional towels for the pool and they were there in under 5 minutes. The location is great with a short walk to music and dining. Very good place to stay!

Clean property. Friendly helpful staff

my daughter and i came into town for a concert and stayed at the Hilton for the night. the whole experience was great. they made everything so easy and accommodating. the staff was so nice. i wish i had gotten the name of the guy that checked us in bc he was great!! the room i chose originally wasn't ready when we arrived but by offering us a different room he was able to get us the early check in i requested. also, the hilton app is a lifesaver while staying here. i will definitely be staying here again next time we’re in town for a concert.

No problem with the hotel except the $66 overnight parking fee. Outragious.

Excellent but beds are too firm for me

The pool was really dirty. Other than that, we had a nice stay. Good place to stay when you have a concert at the Pavillion!

Room was very quiet and clean. The daily room attention was great - fresh smell, fixed beds & new towels. Always greeted by all workers. The issues were the high cost per day and did not include breakfast only coffee. We usually don't eat a big breakfast.

It was a good place to stay

Our check in was so easy and the staff was very friendly. The area felt safe and was very close to th Woodlands mall, and dining options in the area are endless.

It was a very private setting tucked into a very fun area.

We always stay at this hotel when we go to concerts. Great walking distance. Usually the hotel is perfect. This time there was no hot water, at night, after running for 30 minutes. In the morning there wasn’t any hot water either. When I told front desk they apologized and said that happens when they are fully booked. I would have liked some kind of discount especially for the price of the room.

Nice and easy walk to Cynthia Wood Pavilion! Great place to stay!

Love the location, convenient ! Everything needed is nearby!

Bathroom was terrible. Parking was terrible

We knew the policy that you can’t check in till three but if the rooms are done then you should be able to check in to your room an hour early. I work for a resort and if we have the rooms done we mark them done. I asked them if they were cleaning 400 or more rooms in 45 minutes. There was no way something wasn’t finished. We waited and I went up to check for a room and oh she looked and only one just popped up. And she didn’t even bother telling us till I asked. The lady was very rude and seemed uninterested in us at all.

Low water pressure and bathroom could use some updating

Was not told about breakfast. Was not happy paying for 2 cars parking for 2 guests

Very nice property. Nice amenities and easy checkin and checkout.

My only complaint would be we weren't able to check on till after 4. We were in for a concert so I had to change up plans since we got to our room so late.

Very nice property!

The staff is very nice but I had to switch rooms because the water pressure in the shower was very low and then in the second room the water shut off completely in mid shower. Also the tub was concave and I could not get stable footing. I don’t know how people don’t fall in their showers.

Great place , will use this one every month in my trips .

I cannot believe that you charge Hilton Honors members $12 for the priviledge of parking my car by myself, in your unsecured parking lot. No valet, no off premises lot, just a way to make a quick $12, and you accept no responsibility for theft or damage. What, exactly, am I paying $12 for?

For 200 a night this place should have been a lot more updated bed and pillows were horrible

Location andbprice great

The room has rolls of tokiet paper that bare ly had toliet paper on em they came in and put the temperature in the room at 65 degrees after i put it up im diabetic and this made the room unconformable due to the chill tried to talk to front desk but she couldnt understand me due to the ear buds she had in her ears so i had to repeat myself 3 times

to check in with my already booked itinerary guy said nope he accidentally overbooked so we were not happy at all . Will never go to another Hilton garden so we went on down the way and. Liked a room at Fairfield .

The young during check in was awesome but no one explained you had to pay for parking daily. The room was clean and fresh. Now here’s where things went left. First and foremost this hotel has false advertisement, I booked this hotel thinking there’s complimentary breakfast which there was not, I also booked with the intention that I would go swimming but the pool water was green and you can see all the filth sitting in the bottom of the pool. Communication was poor overall, During checkout I was given a receipt with a total of $252 but my card was charged $276, the woman couldn’t explain why and also told me to my face that she in fact doesn’t see a transaction for $276 but today my account was credited $24. I would never book here again.