Heritage Inn & Suites The Woodlands, Trademark by Wyndham

The location was close to the mall and other attractions

Convienent location. Hotel appeared a little doted but in very good condition. Staff super friendly and helpful. Room clean and comfortable.

Clean room, nice staff, decent breakfast close to restaurants and activities.

The room smelled old and musty. There were no comforters on the beds. The property is close to the hospital and The Woodlands Mall and has quick freeway access. The hotel seemed unprepared when the power went out.

Clean rooms

Came in to a dull personality and lack of professionalism. No snacks stocked to purchase.

Los respaldos de las camas no están del todo en buen estado

lots of construction going on, kind of messy outside,the girl at the front desk could have cared less about our staying there,told her to put us in the back so the highway noise would be a lot less,put us toward the front like she did not here what we told or did not care aloof attitude,stayed one night,will not stay again......

The breakfast was great, offering a variety of items to choose from and the items were readily replenished. The parking needs improvement. It was very difficult to find a place to park and the trailers parked on the property didn’t make it easy to navigate into the two spaces left in the back of the property. I would definitely stay here again because of the location in proximity to The Cynthia Woods Mitchell Pavilion. Hopefully there will be some improvement to the parking. (Open up the back of the property that’s cordoned off.)

We stayed 4 days. After the first day, the room was never cleaned (trash began to overflow), ran out of coffee and tissues, dirty towels not replaced.

We have stayed at this property several times. It is clean and the staff is friendly, the bed is comfortable. Very near medical facilities that were needed.

Nice place, the staff can have a better services attitude.

Parking is not enough for the people.

Enjoyed our stay. Staff was very friendly and helpful

I felt safe and secure.

The room was rundown. Peeling furniture, musky scent, the air conditioner never fully cooled the room. The hot tub had a film around the edges of dirty skin cells and oil. This debris was also floating in the hot tub water surface and it smelled really off to my sister. I was really upset about the quality of the hotel as I paid more for what was supposed to be an excellent quality hotel. We were also in a handicap room due to my sister’s medical needs and it being so run down really bothered me. I was embarrassed by the hotel honestly. I had family visiting from across the country and felt awful that this hotel was their experience here.

Nice rooms, staff and breakfast Nothing

Close to work Gotta be the cheapest mattresses ever made and ac unit was like a diesel engine in your room.

It was clean. Great stay.

The front desk staff, lazy and unprofessional. We come to the front desk and the lady is in the office in the back, finally leans back in her chair, doesn't get up and come out, just carries on the conversation from 20 feet away. There's a big popcorn machine by the front desk. I ask on check in if they're making popcorn soon, told right away, in 2 mins. In the 2 days we were there, it was empty. I know this one isn't a dealbreaker, but it should be brought up knowing we were told otherwise. The room, shower was leaking, and small amount of mold in the mini fridge. The room itself was nice other than above. Free breakfast in the am was good, no complaints, pool and hottub were fine also. Overall it was not a great experience at all, complete waste of our money for the service we got, and the fact that the renos were not mentioned online. We booked only 14 days prior to arrival. Be warned, lots of hotels in that area, go spend your money elsewhere !

Due to maintenance in parking area there was very limited parking.

Uncomfortable beds, cold showers water wouldn’t heat up, tv didn’t have very many working stations.

Good location to woodlands. Clean and friendly staff. Good breakfast would recommend

AC not working properly most channel said no service please connect antenna trash behind chair in room and under AC unit

The room was clean, the air conditioner worked and the layout of the hotel was easy to get around. The breakfast was lacking in options. The pancake maker did not produce good quality pancakes. The coffee ran out both mornings, there was no fruit and the hot food was cold. It would have been nice for 2 regular coffees to be provided in room since two people were staying in the room. Instead of 1 regular and 1 decaf.

Little older but very clean

Safe location, nice spacious clean rooms, free breakfast, friendly staff.

Went down for a concert at the Cynthia Woods Venue and stayed at this hotel. It was close enough of a drive and worked out perfectly for what I needed.

It was nice and convenient for the concert

Excellent room and hotel was very clean. Check in was quick and easy and the Young man who checked us in was very pleasant and chatted with us the whole time. Breakfast was really good as well. The only problem we had was parking.....the lot was always full,but we managed.

The rooms were dusty and not properly cleaned. There was old spider webs and dead ants in my room. There was also hair in my shower before I used it. There was construction happening right outside my room that I was not told about and I was woken up early one morning and not able to get the rest I needed.

Popcorn

2) the parking due to construction on the property we weren’t aware of. Had to park along side the red fire lane curbs. Other than that all was well. Great location. Close to shopping and restaurants. Jonathan at the front desk was great. Good breakfast, clean room.

all was wonderful except the construction in the parking lot

The room was very spacious, clean, and comfy. The staff was friendly and helpful. We were in town to see Mötley Crüe, Tesla, and Extreme, and the hotel was in a great location. Would definitely stay at Heritage Inn & Suites The Woodlands again! The room was very spacious, clean, and comfy, the staff was friendly, and the location was great for the Mötley Crüe, Tesla, and Extreme concert. Parking seemed a bit limited, and I had trouble finding a spot, especially after the concert. Still, I would stay at Heritage Inn & Suites The Woodlands again!

Staff was nice. They assigned us to an occupied room! Fortunately the other guests were not in room at time we walked in. Undergarments and sex toys were on bed amd floor. We immediately went downstairs for new room assignment. We had to change from 1 King bed to 2 queens. It was just me amd my girlfriend but no inconvenience discount was offered. We went to put concert and got back late. While getting ready to check out, we came to find out shower did not work. Just left very frustrated. We will not be returning.

This hotel met all of our needs, we especially enjoyed the pool with our children and the breakfast.

Parking situation was bad

They broke my gas cap lid an stole gas out of my truck

The hotel for the most part was clean. There were stains on the dust ruffle of the bed. The bath mat/towel was frayed and along with the towel a poor quality. The stay was ok but I think I would look around for a different place when I come back. For the price it was ok

Crappy

We will stay here every time we go to a concert at Cythia Woods.

Breakfast, but its the same in US.

Convenient location to the pavilion for concerts Parking under construction

Everything was great

Parking lot is under construction and parking was a mess after the concert. Luckily there is a vacant lot behind the hotel to park. Breakfast was good, but heard people complaining that eggs and biscuits were gone at 9:45 am.

Nice king size bed and work station

Staff was extremely helpful, parking area sucks bad will avoid going back soon because of that

Not enough parking due to construction

Trendy decor lobby with lots of seats. Popcorn machine! Comfortable bed, pillows and soft sheets. Headboard worn and needs replacing.

Enjoyed pool, hot tub, clean & updated room and lobby, friendly staff and location. Did not enjoy the quality of the hot breakfast, half the parking lot being under construction (apparently for a very long time) so there's nowhere to park on property, or the construction and jack hammers waking you up to a start at 6am and continuing throughout the day. We really miss the former Drury Inn's Manager's Reception with snacks/drinks in the evening and their much better (quality/selection) breakfast items that we used to enjoy and look forward to at this location.

Uncomfortable mattresses.

Room was not cleaned properly, there were still leftovers in the mini fridge. Staff was not friendly and amenities were disappointing.

No where to park. Poor water pressure. No vending machines. No quarters for laundry. Complementary popcorn burnt.

Hotel was nice and clean! There was construction on the parking lot so not too much spots to park. Staff was nice the entire time. Free breakfast for the stay, the only issue was on the weekend it’s until 10 and during the week is 9am. I wish we were told about the time difference but it’s not a super big deal. Great location, was a 5 minute drive to the Pavilion and we were down the street from the mall.

The room was clean and super cold like I like. The staff were friendly and kind! I loved the free breakfast & wifi!!

Great hotel! I exiting hotel nightmare!

The best

Easy check in, extremely clean, very quiet and in a very nice area. I highly recommend this property

Available and sufficient

The hotel was a good location to MD Anderson, and restaurants. It was clean and the staff was helpful and friendly. The breakfast was not great but sufficient.

Clean hotel with a great staff. Super convenient location. Breakfast buffet is awesome as is Claudia who is in charge. The food is hot, cold -whatever you want they have.

Staff seemed great. Hotel itself is very old and kinda creepy. Doesn't feel very updated. The carpet feels like it's from the 80s or 90s

Assigned room 305 linen was dirty and hot moved to room 205. The room did not have cleanex took the empty box to front counter to be given another box instead the clerk was very rude and gave me the box back and said you need to trash it instead of she trashing it. The head boards were in very poor condition skill they need to do is buy a can of vinyl spray paint and have them. Painted. Not worth the $120 that were spend will never stay at that one again.

I had to problems,1 was with the staff when I was checking in OMG the lady that was checking me in was the worst.She would be the reason that I’ll never book this place again.Her attitude was so nasty & when I was trying to talk to her she would over talk me and wouldn’t let me say not one word literally.It was unbelievable on how she kept cutting me off.THERES no way this lady still has employment here.I just wish someone would run the camera & listen at her & how she handled me.I asked for a manager she told me that no one was there & when I told her how I felt she responded -well if that’s your preference Sorry u feel that way & kept doing what she was doing as if my feelings didn’t matter or as if I wasn’t a paying customer.She do not need to be dealing with customers if she’s gonna over talk them and stop them from voicing the problem.She kept telling me my card declined when it was already approved when i first inserted my card.I was trying to show her where the transaction was approved but she would not listen to me at all and kept over talking me not letting me talk or show her on my side where the transaction was on my banking acct had went through even though it still said approved on the card machine.I don’t know what was her problem or what was the reason she didn’t know what she was doing.I had to literally almost get loud with her to make her do her job and check to see what was going on but she just kept insisting that my card kept declining & that was that

Everything was great

Very handy location & efficiently managed

Room was smaller than I had hoped but it was clean

For the price, I think this hotel is a great value if you are staying in the Woodlands area. For under $100/night, the rooms were small but decent, fairly clean and there's a small fitness center and pool area. I like how there was a water fountain for easy water bottle refills and free popcorn in the afternoons!

Place was clean, spacious and staff were very helpful. Great value

Everything was great

Great hotel, clean room, really comfy bed, excellent location, and great rates. Will stay there next time I'm attending a concert at the Cynthia Woods Mitchell Pavilion, just a short Uber ride away.

It was a great stay. Staff were friendly and facility was very clean.

I had no problems at the property but they charged me $10 without giving me a reason.

Friendly staff, clean rooms and really good breakfast. Some work being done on the parking but not too disruptive.

Great

Hotel could use a refresh.

The breakfast was good. Fluffy scrambled eggs sausage and potatoes nice pool

Parking lot construction woke up my entire family with loud beeping and crashing that started at 5:30AM on SUNDAY morning of Labor Day weekend.

This hotel is very nice! The hotel and our room were clean and well kept, even if a little outdated. The pool and hot tub were excellent! Breakfast was okay - we expected a little better selections but what was available was good, fresh, and kept well stocked. Half the parking lot was blocked off as under construction which creates a bit of an issue but it should be nice when finished. The staff were all friendly and ready to be helpful.

Moved to another room. There was hot water but…. Room was not cleaned from last person and they left a disgusting turd in toilet. The microwave didn’t work and they never replaced it. Breakfast was subpar with same ingredients for entire stay. Construction was ongoing and they started very early and were very loud. Pretty crappy place considering the cost.

Next time i am in the northern houston area for business i will be staying here again

The room was clean, except the refrigerator, which had sticky stuff over the top. Room was spacious, with refrigerator, microwave and coffee pot. The front desk staff was very helpful. The toilet seat was broken and they got it fixed promptly. The biggest downside was the road noise started at 0430, so if you were an early riser that is fine, I am not. Breakfast was the typical hotel breakfast.

Good breakfast, clean room and nice staff

Entire parking lot is under construction, no where to park BUT to make matters worse, 6am on the dot construction! Beep beep beep 6am EVERY morning! You would think management in the hospitality industry would at minimum ask for construction to start at 8 or 9 am but nope…. Managements response… he sat in a room off the front desk with his hand resting on his chin and never said a word. Will never stay here again because of his lack of customer service

Convenient for The woodlands and 45

Great location, easy access, good value

Need to sanitize the stairwell…musty smells

Hotel need renovation

Parking was a pain as half the lot is closed for construction. The hotel is pretty dated but it's clean and my bed and room were comfortable. Breakfast was actually pretty decent. There's a great restaurant right next door too. The price was right, I'd stay again.

The hotel was clean and comfortable the staff was friendly and helpful the breakfast was hot and ready everything I could ask for and maybe a little more. I will definitely be staying there any time I visit the woodlands again.

Need to improve the breakfast, stayed for 2 days and the breakfast they served is exactly the same, needs some variety specifically if guests are staying more than 1 day.

Bien

.

Close to Cynthia Woods Mitchell Pavillion. Hotels nice enough. The young man who checked me in was very helpful. Currently there's a parking lot being constructed. So, dont plan to sleep in during the week. They dont have nearly enough parking spots to accommodate the number of guest there when the hotel is full. I had to park elsewhere and walk to the hotel. I would say, now is not a good time to use this hotel. Wait until the parking lot is done. Had I known about the construction and parking situation I would have booked elsewhere. Also, found a baby roach in the bathroom when I got up this morning. Where theres one there's more.

Was close to the convention center Good bed and pillows Ill stay there again next time I need to go the The Woodlands

Absolutely terrible!! Of the 6 food selections NONE were ever full or partially full at the same time. One trip you get biscuits, next trip sausages, next trip potatoes, etc. No cups for juice, had to ask for plastic utensils and had to ask for napkins. Staff was slow and did not seem to care at all. Multiple people standing around waiting and waiting!

After a day of delayed flights, we couldn't wait to get to our hotel. We were so disappointed in this hotel. First thing we noticed is there was no parking available. At check in I was told we could park in the restaurant parking lot next door. My husband had already parked in the hospital parking lot behind the hotel. As we were walking to retrieve the car a RAT ran right past us. When we finally made it to the room, we noticed a strong cigarette smoke smell. The headboard was a fake leather that was peeling off. The room was very run down and disgusting. Even though, it was after 1AM we left this place and checked in at another hotel. I would love my money back for the 2 nights I did not stay there.

Don't stay here!

The bath tub was dirty , it had black stains

Estacionamiento limitado por construcción en proceso

Very clean

Great value. Needs a little updating but we would stay here again on a heartbeat. No issues

Staff was friendly

Nice and quiet. Close to everything. The hot breakfast was awesome.

The parking lot was under construction, and they sent us to park next door at a restaurant. Inconvenience. Other than that great location.

Daily cleaning of rooms and very helpful staff

Parking was horrible due to most of the parking being closed off for some kind of construction. No handicapped available and we had to park in the furthest spot away from our room. Come 8 am they were moving equipment right below our window, complete with the back up sounds and woke us up.

Due to construction, the parking was awful! The staff could at least smile!

Big parking lot construction... Eye sore. Fortunately not noisy this time. But it prohibited easy parking. Fortunately the clerk provided free parking pass at restaurant pkg lot next door. A nuisance... Room, bed, shower all good. Micro and fridge all good... Bfast was OK. The staff worked really hard but a little slow on eggs. Demand exceeded supply as they constantly had to replenish eggs. I think the only coffee available was decaf. But we were OK for a quick one night stay. Out the door 11am next day.

It was serviceable that is all

Good and very convenient

Second day there Dry Cereal- no milk Cream cheese for bagels- no bagels only white bread , no muffins or other bakery items Fresh Fruit- none No waffle machine; pancake machine- broken Very minimal hot selection- same thing for 2 days So yea if breakfast is your deciding factor in staying may want to rethink

Expect to pay 10 or more dollars to park. Other than that, it was a great stay.

accommodations appropriate for room cost

The hotel was conveniently located in The Woodlands. Our king size suite was large quite accommodating. The staff was very friendly! Breakfast was an illness. Only issue IThe hotel was conveniently located in The Woodlands. Our king size suite was large quite accommodating. The staff was very friendly! Breakfast was a illness. Only issue I had was the pool water was cloudy and didn't appear clean.

Limpieza, desayuno, la recepción etc

n/a

The AC did not work, the room temperature was no lower than 75 during daylight hours.

My stay was awesome. Well priced.