Fairfield Inn & Suites Houston The Woodlands

The indoor pool was excellent. The location was right next to a great restaurant and was walkable to the Walmart behind it. Plenty of staff to accomodate any requests during our stay. Awesome front desk agents. Manager was very kind and informative. Even the out of town guests were friendly. Very close to my husband's job. The breakfast buffet had no pork alternatives so my family and I often went without meat for breakfast. I brought it to manager's attention, but she simply said that if we requested it during reservation, it may have been provided for our stay. This is unacceptable. Also most of the staff doesnt speak English. When making certain requests from a housekeeper, unless you asked a certain one, there was no way to communicate our needs.

The room was very clean and quiet. Only complaint is there were never towels for swimming pool area and the front desk was out the two times we asked for one. Ice machine was broken as well.

Very good

The owner was very disrespectful and even lied to us said he was manager accused us of fraud

My stay was amazing,my bed was so comfortable I wish I could’ve rented a U-Haul and bring it to my home with me. The staff was very welcoming and courteous. I will definitely stay at this property again.

Quiet hotel, comfortable beds, excellent breakfast, staff was kind, location was great The elevator was a bit creepy to me and made lots of noise

Quiet hotel, comfortable beds, excellent breakfast, staff was kind, location was great The elevator was a bit creepy to me and made lots of noise

It is close to MD Anderson, affordable, clean, friendly, and comfortable. This will be our (my daughter and I) 3rd time to stay here and as long as she is being seen at MDA, we'll be back again. The breakfast is delicious and saves us the cost of going out. The fact that my daughter has cancer and we have to be making this trip at all. The hotel and it's staff is a blessing.

It is close to MD Anderson, affordable, clean, friendly, and comfortable. This will be our (my daughter and I) 3rd time to stay here and as long as she is being seen at MDA, we'll be back again. The breakfast is delicious and saves us the cost of going out. The fact that my daughter has cancer and we have to be making this trip at all. The hotel and it's staff is a blessing.

Superb

Exceptional

the owner tried to tell us that our bank card was fake and that we had a fraudulent card and he had to take it to the back three times against me, telling him not to. Said he has verify something and then said he still couldn’t take very disrespectful

Location It was damp in the room. Very humid. Front desk reception wasn’t very friendly.

Location It was damp in the room. Very humid. Front desk reception wasn’t very friendly.

Overall decent stay

Staff was nice and everything was clean. Nothing.

Staff was nice and everything was clean. Nothing.

We like the ease of access to freeway, restaurants, and shopping. The price is very reasonable.

Treadmills belts needs tighten on both

There is a parking fee although it's at least only one time.

The bed and the pillows were comfortable in the manager is very sweet. You do have one employee we did not get her name. She worked The night shift, with glasses, does not have very good customer service attitude. Our key cards stopped working and she was not very pleasant about giving us new ones. And we kindly asked why both stopped working and she just rudely said that we put them next to our cell phones which deactivated them, which is not true. We keep our key cards in our wallets which is not near the Cell Phone. Our wallet have material that does not allow any transmission due to Credit Card frauds

Close to the event location The staffs

Close to the event location The staffs

How clean the room was Not dislike but surprised about the parking fee

How clean the room was Not dislike but surprised about the parking fee

Breakfast was fine, nice variety, location is great for my need. There is a lot of road noise

Breakfast was fine, nice variety, location is great for my need. There is a lot of road noise

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I thought that because this hotel was in The Woodlands it would at the very least be cleaner, it was not and I was mistaken in that assumption. The carpet in the room felt gross to even be barefoot on. It said they were renovating but there was nothing actually taking place so I definitely would not recommend staying here with kids.

Everyone was very helpful and friendly.

Great hotel loved the pool

Excellent

Room wasn’t that clean, the sink didn’t drain properly, the bathroom door didn’t close completely, the coffee in the morning was from the day before… I didn’t eat the breakfast because they didn’t serve it until 7 am. The staff was friendly though. Poor management maybe.

Room was nice and staff was nice.

Breakfast was good, needs danishes/muffins Soft bed for good sleeping

The staff was great and the room was very clean and comfortable

Hallways were in disrepair

Property needs to get rid of carpet and air conditioners in the room smell musky the same in the fitness room! Also need individual coffee creamer instead of cream from a pitcher!!

Front desk staff at checkin was very friendly and helpful.

The room was beautiful. Very clean.

Yes this property is Pet friendly, however I was not impressed by the pet friendly, due to I have allergies real bad from dog hair, and I feel like some pet need to be left at home. Then I feel like hotel maid doesn’t clean very well when it comes to housekeeping, some people let their dog laid in the bed and I feel some type of way about pet friendly hotels. But overall my visit was decent.

Weight room smelled really funky... not like body odor, but like stale water. Really odd. Kids enjoyed the pool. Said it was really cold.

Was very clean and will stay again if in the area!

We only stayed one night but in that time we found everything clean and pleasant. I was traveling with my grandchildren.. needless to say they LOVED the indoor pool and waffles for breakfast. I myself enjoyed scrambled eggs and sausage with toast. The staff was very friendly and told us about a place to take the boys to eat and play which they truly enjoyed and I enjoyed relaxing time…definitely staying there again the next time we r in Houston.

The pool was surprisingly cool for a pool that’s inside

Good

Room was clean. Phone didn’t work and toilet didn’t flush until 3rd flush each time.

yes yes great

The stay was ok but we found about 3 roaches in our room. Also the breakfast could be a little more wide spread.

I booked a king accessible room with roll in shower. My husband is in a wheelchair. Our room had a queen bed & the air wasn't working & half of the lights worked, the internet was out in the room as well! I called the front desk the worker said since the weather was bad that could be why. Well we had a miserable night. Woke up the second day new desk person switched rooms but it wasn't an accessible room so we had to make do til it was time to leave the next day. Our final day we get up for breakfast BEFORE 8 to go to breakfast only to be told there wasn't anymore. How is there no more breakfast @ 8am?? This was the worst hotel stay ever!!!

Cleanliness

Everything was great

Beds are comfortable , it’s very convenient to MD Aderson where I have to go every 3 months , great location , food , shopping , gas , it’s all right there

Staff was amazing. We stayed after my young son had surgery at Tx Children's hospital. The staff was very accommodating and helpful.

It would be nice if there were microwaves in the room. My party of 4 all had there own bed and everyone enjoyed the beds. The front door staff could be friendlier.

The breakfast service was terrible. It would be better for the hotel to eliminate the breakfast option.

Clean room and good bedding.!

Staff was very helpful, polite, and professional. Room was very clean. Property looks to have been recently renovated. Great location. Walking distance to restaurants and shopping. Plenty of parking.

Clean

Room was fine but we had 4 people and only 3 towels. AC smelled very musty. Breakfast was alright. Charging for parking in a suburb with a parking lot is insane.

Pool clean rooms and staff

Nice staff

Yes.... Breakfast was nice. Good service

Got here late, leaving early, not a relevant question

Front door doesn’t look as it is right door for the space? Location is nice, however road noise from I 45 is loud

In walking distance to Wal Mart and a good American restaurant! Staff was very helpful and friendly. Rooms were clean. Breakfast buffet was great with sausage, eggs, potatoes, gravy oatmeal, waffles, yoghurt, bagels, coffee, juice ... The pool was warm and felt nice.

All was good just terrible construction on 242 and H59. Property was good.

Very clean and good breakfast.

Clean room very friendly staff! Would definitely stay again.

Great!!

Yes

Very convenient , lots of places around , beds are comfortable

Great location. Front desk staff was excellent. Room was great. The traffic noise was disturbing.

It's safe and convenient

Property was very clean and near MD Anderson Woodlands which was our purpose for our stay

This is a very nice hotel - super clean and convenient location. Breakfast was very good. This is a gem in The Woodlands.

This was such a treat staying here. I will be back!

Comfortable and clean. Great location with Walmart right across the parking lot and many eating options nearby. Staff was friendly and courteous.

The breakfast was wonderful and the options were sufficient for my needs. Coffee excellent. The only negative, the toilet was slow flushing. I would stay again.

Our stay was amazing, great breakfast and in a convenient area.

Easy to get to and convenient to shopping and other facilities

Great location , breakfast was good , beds soft , pool could be warmer , clean

Breakfast items ran out before I could eat. Not well stocked. Bathroom vent sounded like a lawnmower and came on automatically with light. Bed had busted spring. Overall condition of hotel and room was unimpressive and dated.

Good place to sleep

Good

Great convenient location

We loved the pool, and gym. The area was very quiet especially since it was located next to 45

We enjoyed our stay immensely. The staff were friendly and very helpful. The bed was so comfortable I slept very well during my stay.

Beds were comfortable and breakfast had a lot of variety.

Very helpful staff. Very clean and comfortable. Could use lamps on both sides of the bed. Good breakfast.

Had to ask for towels any time we went to the pool. No hand drying towels in public bathroom.

Breakfast was typical American breakfast. I liked it. Would definitely stay here again.

Don't stay here. They charge you $7 to park in the suburbs with a giant Walmart parking lot next door. Talk about a money grab.

Our room smelled so smoky, the receptionist sprayed a neutralizer to help. But as soon as we turned off the air conditioner, the room would smell smoky again. This was a non-smoking room. We dealt with it. But I feel when you use 3rd party booking for discount prices. Hotel accommodations are sub par.

Good location.

Breakfast was average but with choices. (Kids were happy) And I will say that the beds/sheets felt clean at least. $7 to park overnight (didn’t remember reading this before booking) It served its purpose but I’d opt for somewhere else next time.

Hidden fees for parking. Rooms smell bad and breakfast tastes funny.

e me itch really bad,

At night it feels very unsafe outside. The breakfast was limited in quality and quantity.

Nice place. Very clean. Great service. Good location. Priced right.

Great staff super helpful and friendly

We were there for one night on Christmas eve The person at the check-in counter was very courteous and pleasant. Check in was a breeze and we were in our rooms in no time. The one thing I did not check is that our room and the room of our friends did not have a microwave. We used the microwave near the breakfast place to heat our food. The receptionist was kind enough to open the dining area for us at night. Breakfast in the morning was great. All in all a great experience

They took my deposit but didn’t give it back and already called but still haven’t received it back

The hotel is very old. The hotel is too close to the highway, so traffic noise made it impossible to sleep. The room wall and ceiling had wet area that might suggest possible presence of mold.

Everything was great nice place good delicious breakfast swimming pool was lots of fun for my daughter we enjoyed our stay thank you

Very clean

I spoke to Shivam, the GM, and he seemed sincerely apologetic for the my experience. Don't want to sound like I'm picking apart the place but the same opened water bottle that was in the lobby when I checked in the previous night, was in the same place when I checked out 12 hours later. After my experience, it is my opinion that if you don't clean up the common areas, what should we expect of the rooms? Breakfast was not bad.

I have been to several, hotels in houston with my Grangdaughter. And this has been the best one yet. It was clean the help was friendly. And understanding. And just the whole 5 days there was amazing. And we will be back. Thank you to you company.

Noise from the freeway kept me up all night. It was awful. The floors were dirty and I found several items from previous guests. I asked for and was given a late checkout, but when we got back to the hotel to freshen up, before normal checkout, we found our keys had already been deactivated. Positives: The beds were comfortable, one of the front desk personnel was nice (one was not) and the hotel was conveniently located next to restaurants and Bear Branch Park.

Easy access to places I needed to go

I Stopped at Fairfield for a couple of days. The staff was very nice. The parking is limited but to charge for it is ridiculous.

Nice staff. Good location. Easy check in.

It’s a dated property but the rooms have been remodeled and the same for the bathroom. It is very close to shores and a two minute walk to Walmart for food and anything you might need. Staff was nice.

I've stayed here before and was pleased so it's on my list for good experiences

The staff was very friendly and helpful.

Hotel was under construction, but it was quiet and clean. In a strange location, but the staff was phenomenal!

Staff was very nice, accommodating, and communicative. The bed was SO COMFORTABLE I didn’t want to get out of bed. Parking was great and it was in a terrific area. Definitely coming back here soon!

Excellent attention

Good!

Great place to stay