Staybridge Suites Plano - The Colony by IHG

The pool area was nice. The room. The living room furniture looked like it needed to be updated, the dresser smelled dirty when I opened it, and the restroom didn't have a lockable door.

Room was spacious and clean. Staff very friendly. They were even hosting a social hour with free appetizers and drinks for the guests when we checked in!

The location The breakfast was horrible. Didn’t receive enough towels for each occupant for both rooms I reserved the first name we were there. Asked for new towels the next day, and was told they would be brought to my room and they never did. The scent in the hotel and the hotel was not welcoming which made my family and I very comfortable which led to my family and I checking out before the preservation was over. They need to do some reevaluations that lead to renovation for the physical property and the aesthetics of it, as well as get that breakfast together. The interior of the hotel and the vibe of the hotel felt like a stay at Motel 6.

Exceptional

Exceptional

I like how peaceful it was it wasn't that loud staff was perfect 100 out of 10 Everything was perfect

Exceptional

The location of the hotel and friendly staff Hot breakfast area and the elevators been broken half of our stay

Exceptional

Loved our room. Was very clean and accommodating. The only issue was the elevator broke down and we had to climb 4 flights of stairs several trips. Other than that, we would definitely stay again!

Room was nice size, large enough. Breakfast was better than what other hotels provide. Location is very good. Room carpet needed a vacuum. Loose hair present from previous guests. Only 1 elevator was working.

Pleasant

Suite was very roomy. I loved the Dove shower products and lotion.

The breakfast was really good with options, staff very friendly and helpful

The hot breakfast and social hour were a great touch to our stay!

Upon walking into the property there was an awful over powering bad small that penetrated our clothes from even being in the lobby for a few minutes to check in. We noticed several other guests covering their noses and making unpleasant faces so we knew it wasn’t just us being smell sensitive. We thought it may just be from whatever food was being prepared for happy hour but even the elevator up to our room had a very nasty smell. Once we go into the hall the smell still persisted into the room. We luckily had our own air purifier in the room that we travel with but we still ended up making a stop at target on the way back from dinner to mask the odors. I’m not sure what it was but the smell was still there when we checked out the next day, we bumped into a family that was covering their noses and the little one was gagging. They said they were thankfully checking out also but that the smell was there the entirety of their stay. The rooms were ok but the smell made it hard to trust any cleanliness in the building. We Clorox wiped, Lysoled and cleaned every surface we had to use. Very unpleasant and annoying.

The happy hour was only two days

The hotel is nice, in a great location. The hotel needs to be cleaned better, from the lobby floors, elevators, to the rooms. The elevators were not working when we checked out so we had to take all of luggage down three flights of stairs.

When we arrived there was a couple getting intimate in the pool. So we never used it. Also we found toys in our room and it just didn’t seem very clean. The sheets were stained and disgusting.

Superb

TV is too old, screen dominant color blue.

TV is too old, screen dominant color blue.

It's in a great location, close to all. Staff is helpful and professional. The breakfast was good and the buffet area was kept very clean. Great stay.

Exceptional

Very family friendly. Our 4yo absolutely loved the pool!

Very good

The breakfast was nice

Everything was excellent, worth of the money I paid. My room tv had dust, and the floor in the bathroom did not look really clean but other than that was good.

Everything was excellent, worth of the money I paid. My room tv had dust, and the floor in the bathroom did not look really clean but other than that was good.

Excellent experience. Would stay again

Outdated

Room was clean and spacious! We stayed for a weekend wedding and it was great!

Later, my husband encountered a woman outside our room and asked if she was with housekeeping. She stated that she did not speak English. Shortly afterward, a front desk employee came to our room to check on the status of the cleaning because housekeeping had reported that they had checked in with us. We were then moved to a different room that was cleaner overall; however, we noticed the same mold-like fuzz underneath the sleeper sofa cushions. We also found dirty linens left on the sleeper sofa bed. My husband was given gloves and asked to remove the dirty linens himself because housekeeping had already left for the day. He brought the soiled linens to the front desk and was provided with clean replacement linens, although they were stained. Another issue was that the TV appeared to be rigged up and would only lean toward the floor. There were also two brief power outages, although that was likely due to the weather. We were informed that housekeeping had gone home for the day, leaving us to address issues that should have been handled by hotel staff. This was easily one of the worst hotel experiences we have ever had.

I didn’t get room service and I stayed 2 nights. The rooms smell horrible also. Will not be back if it’s up to me.

Everything was great except for the fact I listened to loudness all through the night.

My family and I stayed for 4 nights for graduation ceremony and let me just say this hotel was beyond my expectations I highly recommend it. Not only was it clean, friendly but the amount of support I had for my husband’s needs (disabled due to a hemorrhagic stroke) was amazing and breakfast was delicious! Definitely booking in the future stay. God bless

1 bedroom suite with balcony. The bedroom door wouldn't close and lock. The door was misaligned. In the tiny bathroom look up at the light it's not seated in the hole. The living room tv had to hard reset to get any channels for my daughter. Unit was spacious and clean. Front desk kinda keeps to themselves which is good for me. But other parents in the group didn't like it so much. Not that bad of a hotel. There was no do not disturb sign and still got no service after the first night. Had to exchange towels and make the walk of shame to the front desk for toilet paper. Party of 3 for 4 nights we tried our best to stretch the one roll that came with the room 😂 Would only stay again for the balcony but hopefully next time the person below me isn't there smoking weed for the 4 days.

My son and his family were not able to even stay. The air was outing their room. The maintenance person said they would tey to find fans. Never came back or called . My DIL saw the maintaining person like 45 minutes later and he said " oh didn't find a fan." At that point they said they needed to talk to manager..They were told the manager was not there. They insisted that the manager get called to approve a refund. The management was finally called and said that they would refund the cost of the hotel. I have yet to receive that refund and that was this past Saturday the 23rd of May. I also took out insurance for this stay.

Would encourage everyone to try this hotel.

I’ve added things I saw there into my own home. The experience exceeded my expectations!

Clean, Staff, Breakfast

Very clean, good price.

Clear room. Friendly staff.

Room was clean, staff was ok, breakfast was above average compared to other hotels. I would stay again if I’m that area. Side note: Recommend replacing the stained furniture, or getting it cleaned. Repaint scratched up doors etc.

yes

Clean room but phone didn’t work. Comfortable beds, TV worked. Internet speed was great for work and school.

Crazy part my family had two suites for 2 nights, a family of 5. The Furniture worn down to the springs. We were literally sleeping on springs. Busy weekend had no wait staff, and pool closed during spring break how was this a vacation? Nasty carpet. Room smelled like a dog. Pros were breakfast and concession area. We are a special need a family so we are unable to vacate often. We are from Texas and have also lived in the area. We were expecting so much more. I don’t have time to go into detail but I can say this hotel ain’t worth the coins paid.

We had a wonderful stay at the Staybridge hotel. The room was clean and spacious with 2 queen sized beds, a kitchen area with a large sectional couch. The complimentary breakfast was well stocked with a variety of breakfast foods and drinks including a make it yourself waffle center. The hotel is relatvely close to Main Street which made it easy to commute to many places of interests. Next time we are in Dallas and The Colony, we will stay here.

Absolutely loved our stay here. Conveniently located to multiple activities around the area. Room was spacious, clean, and had a bunch of amenities included in the room. Great free continental breakfast. Can’t beat it. Will definitely be back.

Just a good place to stay and always clean

Clean room and spacious

When we first arrived, the hotel had a weird smell to it and then as we started using the bathroom sink, it drained slow every time we either washed our hands or brushed our teeth, so it would just be a full of water for a while until it fully drained other than that, breakfast was basic stuff were nice. It’s an OK hotel if you’re just looking for somewhere to lay your head for the night, nothing more nothing less.

Everything is always great!

Greatest experience

The staff were courteous and friendly. The place looked to be in the process of being renovated and looked to have new carpet in the common areas. Most important to me was it was clean. Some of the furniture was warn and needed replacement. Overall, I was happy with our stay.

Breakfast was ok but the room was great and staff was very nice

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Everything was great about our room except one light that didn’t work. Overall, we had a great time and the breakfast was delicious. There was bacon, sausage, eggs, waffles,

Everything was excellent

Very well

Our room was so clean, all the staff were very nice & c

Sheets had an unclean odor. I asked the front desk clerk for coffee and she said they were out and no one could get any until housekeeping came. I thought maybe she would offer to get a coffee from vacant another room but no. I have stayed before at this hotel but I don’t recall the condition being so unkept.

I enjoy the property and staff was very helpful and friendly. I use the small kitchen but I wish there was an oven and not just a microwave oven. I was in town for Thanksgiving and I had to go to my local family home to bake off casseroles.

The people working there seemed consistently helpful and pleasant. The breakfast was good - not exactly gourmet quality - but it was easy to find very tasty things. The facility overall is nice and the room is spacious and well designed. The area around the property feels safe and there is plenty of parking, but it is a row of hotels without other types of establishments within walking distance. Overall, it was a very good choice, and I'd stay there again. I knocked off a star mostly because of some minor repair issues that they should address - Our refrigerator was VERY wobbly and needs to be leveled and one cabinet was obviously broken and needed to be handled with care not to break it further.

The breakfast had a good option I especially loved the scones every morning, the room was clean and spacious. Housekeeping was great. I enjoyed the nice happy hour it was a treat

Great breakfast and super clean rooms

good location near top golf and restaurants.

Clean room, great staff!

I booked this room months in advance for a trip from MA. I confirmed weeks ahead and when we arrived after a long flight I was told we no longer had a reservation and that they had changed their policy. I chose to pay at arrival and they were now implementing paying a deposit in advance. They never called, emailed or texted asking for a deposit. They said they tried to charge a deposit but the payment was declined. I never put down a card or authorized a charge so they that was a blatant lie. I showed them my confirmation that stated I could pay at arrival and they would not honor it as they clearly had given our room away already. My family of 4 flew to Texas with nowhere to stay. I have never experienced anything like this and would highly highly recommend booking elsewhere unless you enjoy playing the game of chance. Terrible customer service!

Room is always clean, and the breakfast have good options.

The hotel tried charging my card for the stay before I arrived even though I chose the pay at the property. I then had people above me being extremely loud playing music very loud all night and very early the next morning, when I spoke to the front desk I was told nobody else complained and they would be leaving that day. They are still at the location and very loud.

Nice balcony suite.

The room is very clean and spacious.

N/a

Overall good experience

Our AC unit did not work & was blowing warm air. From desk was notified and we were thanked

I love the staff. It’s always a great stay when we come

Staff very nice and helpful.

In my room . Sleeper couch was ripped . Refrigerator kept making ticking noice . Bathroom flush was slow . Garage disposal was not working properly . I think overall property needs attention to details and some upgrades Goods: Breakfast is very good at this property . Staff is friendly .

Great stay!!!

there was a smell coming from the room and the sink in the kitchen needed repairs. The rest of the room was great, service was great and breakfast was great

There was excessive mold on the AC output, the AC intake was excessively dirty and dusty, stains on bedding, dirty toilet, and a bug in the nightstand. Asked for a refund but was told no because I had been there longer than one hour, it had been two. Ended up walking out on a two night reservation due to feeling unsafe and unclean. Finally got a refund for the second night after several rounds with hotel and Expedia.

The food and food options were slim. It could have been better.

Door was open at arrival, looked like room had not been cleaned in some areas. Pool was nothing like the pictures on the website.

Always a nice stay and really enjoy the breakfast!

Our room wasn’t cleaned properly, restroom floor was dirty as well as the restroom door handle it was sticky. Towels had hairs stuck on them. Elevator felt like an oven, it was super hot.

Excellent property

We were in town for a wedding. This place was convenient to restaurants and highways. A pool was there although we didn't use it. Breakfast was tasty and convenient. The personal were all friendly and helpful. I would recommend staying here.

Room was filthy had to get Clorox wipes. Bed sheets were not clean, the toilet was broken and who ever refills your lotions shampoo/conditioner along with body wash isn’t using dove products. It was watery and cheap caused a rash.

It was a nice vacation. The room was supplied with everything I needed. I just brought my own food. It was a great stay and the staff was very helpful and courteous.

Very nice for the 4th of July weekend

It’s always a nice experience staying here

We have stayed here before and been very happy. The chair and ottoman need to be replaced. I took a picture of the chair and took it downstairs. The front desk said they would note it but nothing was done to replace it. The room is showing some age. The A/C was having difficulty keeping up with the Dallas heat. Shower had some mildew.

This is my second stay here, I look forward to returning this summer!

Stay here every time we visit Texas, beautiful room, wonderful breakfast just a great place to stay!

Great

Disappointed a roach crawled on my wife while she slept

Beautiful

Clean..easy access. Surrounded by great shopping and dining options within mins drive

Clean and large rooms were comfortable. Convenient location

We loved our stay

It was so peaceful! Tons of shopping centers and restaurants around!

Me gustó que Todas las áreas del hotel estaban muy limpias , los trabajadores era gente joven muy atenta y cordiales . Seguro que regresaré !

Great place

Great

Great as always

Overall, I enjoyed my stay and would definitely stay here again!

Great location, very close to food, entertainment and shopping

Nice

Great stay. Quiet room. Good and large breakfast options.

Social toThursday evening.

The room was exceptionally nice.

The second floor smelt like marijuana the whole time we were there.

Very clean. Felt new. Quiet. Great location.

Very large room, ample for 3 adults

Room was good with plenty of space! Comfortable bed. The only thing I didn't like was the shower head. It could be replaced due to the water pressure wasn't high but besides that, overall I would recommend this hotel.

VERY VERY GOOD HOTEL

Nice safe clean hotel

It’s close to my office and Top Golf. For the most part. It was fine for my stay. The gym was missing a few weights and the motion activated lighting was no fun when it turned the lights off while in a run early in the morning. The staff was super nice!

would stay again ,,,loved the area