Residence Inn by Marriott Dallas Plano/The Colony

The property was clean, parking was close to the door, they had a dog park place. The breakfast was much better than was expected. It was quiet. There wasn’t anything I didn’t like.

I asked for a iron never got one because they stated no one was there who works in that department The outside of the hotel needs upgrades but the inside was good

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Great location! Easy to get to and their is so much to do in close proximity! Would definitely stay again, at this location!

Beautiful hotel and rooms! Breakfast was excellent! Easy access to highway and shopping! Staff was very kind!

location is convenient

Residence Inn are always great properties. The room was clean with the exception of it. Smelt really bad. It had a bad food smell. I don’t think I’ll be staying at that property again.

We had to wait in line for waffles at breakfast because there was only 1 waffle maker.

The size of the room was great including a full kitchenette. We had to wait in line for waffles at breakfast because there was only 1 waffle maker.

No

Was great nice and relaxing and clean

C..,........................

Very good

Exceptional

Exceptional

breakfast could have been better

breakfast could have been better

My family and I had to stay there because our AC went on the blinks. It was such a relief to stay at a beautifully smelling, well kept, clean hotel. The breakfast was great and when my daughter requested an extra blanket, staff did not take even 5 minutes to take it to our room. There was a gentleman named Charles (I think he was a supervisor). He was so kind and helpful. Thank you very much for everything.

Fantastic place and amazing hottub!

Friendly and helpful staff made this stay the perfect getaway. Everything from the check-in to the checkout was amazing.

Horrible place, staff was extremely rude, lady at the front desk marked us as a no show and Expedia denied my refund for it! Didn’t even get to stay there for the night, HORRIBLE DO NOT GO, they’re not willing to work with me and I’ll be taken this to the BBB as well

Fabulous experience!

Everything was amazing.The staff made you feel at home very accommodating, in the breakfast.What's the best i've shoated any hotel yet.

Staff were wonderful

The gentleman at check in & check out was very kind.

The room itself was fine but the condition of the hotel was not the same photos used in the advertisement.

One of the best hotels that I have stayed at in a while. The rooms were spacious and the kitchen set up was great. Breakfast was served til 10 and a noon check out was great for a leisurely weekend. The bed was comfortable and the room was clean. Will be staying here again when we come back to the area.

The staff was friendly and helpful. I felt safe on the property, and the room along with the shared areas were nice and clean. We were a little late getting to the complimentary breakfast around 9:30, so not too many options left. Oh well

The staff was friendly and helpful. I felt safe on the property, and the room along with the shared areas were nice and clean. We were a little late getting to the complimentary breakfast around 9:30, so not too many options left. Oh well

Helpful staff and breakfast was pretty good. Room was large and very clean. We had a great trip. Very convenient to all the shopping in the area.

Friendly staff, very clean, highly recommend

Exceptional

Exceptional

Good experience staff was great breakfast was not good but room was really clean

From the moment we walked into the building we were greeted with the upmost welcoming feeling. We appreciated everything that the staff did for us during our stay. Charles and Ana were gems ❤️

Breakfast should go later than 9 am

Everything was great for our stay.

Charles was one of the hotel staff and he was very nice and helpful. My daughters said the hotel staff was also very nice to them and accommodated our pets!

Th breakfast was average and most of the hotel staff was extremely nice, my only issue was the cleanliness of the bathroom. There were hairs still in the shower and on the floor.

Solid hotel. Good location. Clean ! Front desk staff very professional

Breakfast was fresh with a good amount of options to select from.

Cleanliness and hospitality

We were not able to take advantage of breakfast because it was ready at 7 am both Saturday and Sunday. We were in town for volleyball and had to be at the courts by 7:30. Disappointing to have to pay for breakfast because the property could get it together in time.

didn't eat at hotel

Nice stay

However, the staff was excellent, particularly the housekeeping team.

Loved this place

Good

The location was perfect for us, offering plenty of activities nearby for both adults and young adults. Wide open, spacious parking lot. Despite being close to the action, the property felt quiet and secluded, with beautifully shaded areas that were perfect for walking our dog. The breakfast was a highlight—the menu changed daily, and over our five-day stay, our group was consistently impressed. I personally enjoyed the biscuits and gravy, sausage, oatmeal, and fresh waffles. The hospitality here is unmatched. We were greeted with fresh water and treats for our dog every time we walked in, while the lobby offered hot and cold coffee, tea, and fresh-baked cookies for us. The entire staff, especially at the front desk, went above and beyond to make us feel welcome and helped manage our deliveries seamlessly. The suites are incredibly functional, featuring a microwave, stove, dishwasher, and a full-sized refrigerator/freezer—ideal for longer stays. My only minor note is that our two-bedroom suite featured one bed per room plus a sofa bed; I had mistakenly expected two queens in each room. Overall, a fantastic stay! We did not use the pool. I believe it was closed for the season. There was also the basketball court, the patio with fire pit and barbecue grill - all which we did not use either.

Very good

Superb

Very good

Yes the ac

Ac did not keep room cool and was on and off all night. Unit is next to bed and was loud all night and did not get much rest. Pillows were too flat and was uncomfortable. Will not stay again.

Dirty . Pullout bed has mold

Great place

The Hot Tub an Pool.

Clean room

Just AMAIZING!! in all adpects

Great will stay again

Friendly staff, great room, family friendly

Hotel was warn down compared to the images on line. But what made it awful was I woke up at 1:30 am to a terrible smell that had me sick to my stomach. I couldn’t work the thermostat it was set on a foreign setting there for I ended up freezing.

Clean room

Bedsheets had bloodstains and when asked the management/Manafer said the stains looked fresh. No action was taken and I was told to provide this review / input about blood stains to Expedia. I would not recommend this place to anyone.

Yes

The weather got really cold while we were there, below freezing, and the heat did keep our sweet warm, even though we were on a corner. But the temperature control was a little challenging to maneuver with the cold weather since it didn’t have a completely auto switch that would switch back-and-forth between cool and heat. It had to be on one or the other. Pretty quiet hotel from our experience without the traffic noise being too loud even though one of our windows faced the 121 direction. The staff was all very nice, and helped us to leave one night earlier than what we had made our reservation for, because my son needed to get back to our city. They were very reasonable and did not charge us a one night penalty. The breakfast was pleasantly surprising… Fairly normal except they had some gluten-free muffins and dairy, free oat milk, which I personally appreciated. And they had some good fresh fruit as well, which we all appreciated, Coffee was fairly decent too. Overall, we would stay again if we needed something inexpensive in that area.

the room is spacious and clean, and have all the essentials. the bathroom need a little updating. the breakfast is not the best, just the basic continental breakfast.

Clean room | Staff | Breakfast | Outdoor pool

Yes

Clean, mostly quiet.

Room was great, clean and roomy. Only improvement that could be made that I saw was flower beds and landscaping could use some work. Overall great place.

Excellent breakfast options. Staff was wonderful and welcoming.

Super nice staff good food only problem is they just started charging for parking and they never did before

Room was clean, great stay.

Yes

Room was clean and I had a great time a staff was very helpful .

Room was very clean and large.

Very convenient to shops and cheery front desk service

clean room, great space. Just needed a place for one night after long day of travel

Everything was great, thank you!

No awning when dropping off passengers. Manager parks their car out front of the building so no one can pull in. Needed extra pillows and blankets and had to call multiple times.

Great as always

Nice clean very comfortable room. Check in process took forever, and guess we caught the front desk worker on a bad day. Bad attitude and did not explain anything about check out time, breakfast, etc. Just handed us room keys and began talking with another off duty worker hanging out at the front desk.

The staff was amazing! Breakfast was lacking a little bit, but it was free so acceptable. The pool area was nice but could’ve used some lounge chairs. All they have are tables with regular chairs.

Intermittent cold showers almost ruined the stay!

I thoroughly enjoyed my stay at Residence Inn! The room was clean, bed was comfortable, and staff was friendly. I was in the king room with the kitchen and it was spacious. The location was also great. I would recommend!

love the spacious rooms so great for famlies

polite and helpful staff made the stay a permanent stop for future visits to the area.

Everything about this property was great it was so clean and smelled so good

Good water pressure and good ac.

It was great!

Great experience

This is our second stay and each time it has been exceptional. The staff is always friendly and the room is extremely clean. It best fits our needs for the proximity of our visit to The Colony. We would stay here again if the occasion presents itself.

This place was great for a quick stayover and low needs. Clean property and room, friendly and professional staff, easy check-in process.

Late check out

Pool Flavored water Got to check in early

Awesome place to stay

Clean and spacious room at a fair price. But, what was most impressive was the breakfast. Best Complimentary Hotel Breakfaat I’ve had

Clean rooms easy check in. Pleasant staff

The room was very spacious and we enjoyed our stay

We enjoyed our stay due to the wonderful staff

Everything

The staff were all super sweet. We had a storm the morning of my check out and they allowed a late check to wait out the storm. The room was clean and enjoyable. I will for sure return the next time I visit the Dallas area

Good service clean rooms.

I thought the property was clean, friendly staff and reasonable price. Expedia said pet friendly and they are friendly as this hotel charges you $100 for your pet to stay. 5 1/2 pound yorkie staying in her own cage. So for this reason i would stay some place else. Yes I read the sheet and sigbed it. Other hotels have never charge me more than 30

Well maintained property! Great breakfast, many choices. Friendly and helpful staff especially desk clerk, Wale and maintenance man, Edwardo. helsedpeciall

Perfect

It was a good stay

I like it because they made the stay enjoyable

EVERYTHING

the hallways smelled like ramen soup SO bad made you want to throw up

Very nice stay

The hotel was big enough for what we needed with a family of five. However, the beds were extremely uncomfortable.They need to replace their mattresses, and that made this day a little hard on those of us that are older.

great place

Cleanliness and accessibility.

Will not stay at this hotel again, there is no ice machines and you are told to use your room ice maker from the fridge. In the entire 3 days we were here that ice bucket never got full barely even got to half way full. The time it took for the room to cool off was ridiculous. Checked in at 530 at 1 am we were all still burning up even with taking our 2 fans from home with us.

Quiet and comfortable

Great place to stay

Very clean, comfortable bed and the kitchen was a plus!

Alicia at the front desk was absolutely amazing. Friendly and the check in was smooth as could be!