La Quinta Inn & Suites by Wyndham Dallas Plano - The Colony

Exceptional

Exceptional

Quiet hotel with friendly staff

I liked the location, the African-American man at the front desk the next day was very polite and professional. The front desk receptionist gave me keys to the room without activating it. When I came back downstairs to front desk there was no one there, I rang the bell and waited for about 10-15mins. He did not apologize instead had an attitude because I rang the bell more than once. Also, the next morning I requested for my room to be cleaned at 8am, it got cleaned around 12 noon after about 4hrs wait.

The room was a great size to unwind for the night. Decent breakfast for what it was. Pool looked a little run down but it's there if you need an indoor pool

It was clean, nice, in a good location.

Checking in guy was extremely helpful

Location was great Bed was very uncomfortable

This hotel is in a good location, but is also well used. Room was dirty, old Fruit Loops were visible on the floor, beneath the television near the window. Male staff attending the front desk were disinterested and constantly watching something on their phones. A room adjacent to mine had a barking dog and a crying child. Not the quietest area either, noisy traffic from Highway 121. Didn’t stay for breakfast. Happy to stay somewhere else next time.

Staff were friendly and helpful, room was fresh and clean and the air conditioner worked great. The remote for the TV didn't work very well (this was the only negative thing I could think of. We had a great stay).

The breakfast could’ve been a bit better. staff could’ve been a bit friendlier the cleaners

The convenience of everything being within a couple miles away No complaints

Very good

Only stayed one night but it was nice. I have no complaints, Everything was nice.

My go to every time I work in that area. It’s convenient to shopping, dining, and it’s a quiet location. Friendly staff every time I go.

Good

Really clean & great location!

Very poor

Great stay!! FOOD WAS ON POINT!

Exceptional

Very convenient location, around a lot of stores and stuff to do. N/A

Very convenient location, around a lot of stores and stuff to do. N/A

The hotel was near everything we needed from Walmart, to Buccees and even Ikea. The staff was helpful and friendly. The hotel was extremely clean and breakfast has plenty of options. Would definitely stay there again.

Cornell helped with my check out and was very knowledgeable and kind. Thank you it’s much appreciate.

Breakfast, staff and safe parking. I am a low maintenance person. I never had my room cleaned or anything. I wanted a safe parking lot, reasonable prices and clean rooms. This place has all that. I actually booked a second week after the 1st week was great.

Exceptional

Breakfast, staff and safe parking. I am a low maintenance person. I never had my room cleaned or anything. I wanted a safe parking lot, reasonable prices and clean rooms. This place has all that. I actually booked a second week after the 1st week was great.

Nice hotel. Guy at the front desk during the day was super nice & had great customer service. Only complaints I have about the property is the rusty/dirty showerheads and the tv channel options. Otherwise, nice hotel.

Very good

Nice

Everything was great other than parking seen texas roadhouse is next to it people park in the hotel parking place.

Every thing

It was nice, breakfast was good.

In addition, we were never provided with enough towels for five guests. We constantly had to go down to the front desk to request extra towels, soap, and other basic supplies. Housekeeping was also disappointing. The room was not cleaned properly, and the beds were only partially made. The towels were not replaced daily. Several times, I left the wet towels on the bathroom counter expecting fresh ones to be provided, but when we returned to the room, I found the same towels folded and put back as if they had been changed. Unfortunately, our experience was disappointing, and I would not stay at this hotel again.

Waffles were great. Breakfast area clean. Easy to walk to Roadhouse for dinner. Clean room. Staff helpful and nice, except front desk.

Nice hotel in budget

Clean room great staff!

Breakfast was simple and tasty

The staff is slways amazing. Corneluis is a asset to their operation. Polite, kind, courteous and professional. Ownership will go out of their way to endure your stay is top notch. Good price good value

Very nice

Clean room. Very nice front desk guy

Very clean!

Would stay here again

Great stay and Amir was very helpful and professional and polite! Always ready to help when we had a question! Clean property and perfect location. We just wish it was an outdoor pool and not an indoor . Other than that great place to say wonderful location. Great stay great experience.

Terrible

Everything was wonderful, the staff was wonderful. The rooms were wonderful. The breakfast was wonderful. It was an overall great experience. I would truly recommend you all two of my friends and family.

Nice stay

The hotel staff is amazing. The night time employees and the daytime manager were excellent. I’ll be back to this hotel when I’m in the area.

Only complaint was our beds had long black hair, and we don’t have any. Our beds didn’t look like they were changed; they looked like they were just made. Some of our bathroom towels had makeup on them.

Room and bathroom were very clean. Room smelt good/clean. WiFi worked great.

Front desk in the morning he is an amazing guy!!! Very professional and pleasant. This is my go to when I’m in town!!!

This property appears to be fairly new. Great location near shopping and grocery store, walking distance to restaurants. Smooth and easy check out and check in. Room was clean, lobby was really nice. Breakfast had good options. Parking available in well lit areas

Great property

All staff we encountered are friendly and brightens up your day.

Room was clean and comfortable. Staff was very friendly.

My room came with stains on the sheets. The shower was dirty, there were more stains around the lining of the bed. After spending the night I had bites on my arms not sure if it was bedbugs or spider bites.

This is our hotel to stay in Dallas, always clean, staff friendly and helpful, great breakfast.

Good location. Feels safe. The common areas (gym, pool), were a little bit let down. Plenty of places to eat with two restaurants within walking distance and may others within 1-5 minute drive

Great

Great location and clean hotel

My husband I stay here every time we come to Dallas. This last time we stayed it was for my birthday. I left my AirPods on the nightstand by the bed which I would not have done when they clean the room well we forgot to put the do not disturb sign out and went out. We came back to a clean room but no AirPods. We told the front desk and ask for the manager and he said I have them looking for them I asked can you check the cameras and was told he did not know how to work them that he was sry and they didn’t have them. So needless to say the house keeping stole them because they pinged in the building. I also sent the owner a email no response! Also the Texas Roadhouse right beside it the people in there used the parking and there was nowhere to park very frustrating!

Clean and comfortable

My stay at the La Quinta was very pleasant. The staff were wonderful & accommodating. There was a small issue but it was resolved very quickly & they were apologetic & courteous about the situation. My room was cleaned wonderfully while I was gone. They even organized my kiddos stuffies on the bed. Breakfast was great! Lots of different choices! Overall my family & I enjoyed their stay here.

All good

Clean rooms, friendly staff, good breakfast

Always enjoy my stay! Nice and clean.

Very clean inside the room, I felt safe and comfortable for being a solo traveler, plus staff was very friendly.

Indoor Pool is closed but otherwise perfect condition, and great staff.

The facility is nice for the money nothing special. Parking can be hectic at night because there is a restaurant right next door and the hotel parking becomes full quickly. The breakfast isn’t much if that’s important. The pool is small but that’s not a deal breaker (we didn’t utilize it). The staff was nice and it seems to be business friendly.

Friendly staff, convenient place near many things to do.

Everything was very nice except for the bathroom toilet. That little toy toilet was way toooooo small, too short.

Stay was great. Would stay again.

Yes, everything was great

It was a good place to stay, but there was a constant marijuana smell the entire time.

Has the feel of a newer property, clean and well maintained. Staff was helpful. I had my dog and we were welcomed, there were also plenty of surrounding areas to walk. The included breakfast was well stocked and had a variety of options. Location was not too busy but has many options for food and stores nearby.

Room was spotless. Staff were great. Breakfast was delicious

Great loved it, peaceful and great service.

Staff , amenities.

Room was great. Staff was rude. Not all the staff. Complained that our child was loud and people were complaining when our child was not even being loud. Only cried once in the early hours of the morning. So staff kept calling our room for that reason. While down the rooms is where i heard screaming and crying i could hear them to the elevator and i never Complained on that . I could hear everything in the halls. We all pay the same so we all should get the same . Im sorry we are in a place where the rooms are close together that thw walls are so thin you can hear everything. People should take into consideration its jot like being at home. So work together and leave people alone.

Bed has a huge soiled spot

Room was clean, good continental breakfast and location were all really good and convienent

A

Cornell is as very helpful and polite.

It was ok, quite nice place, but can use better maintenance. Location was good since it has everything close by.

Bed terrible, and you can literally hear peoples full conversations in rooms surrounding you and hallways. I stay in hotels at least twice a month all over and Ive truly never stayed in one this bad. We even got up earlier than needed just to get out of there. Find another spot!! Its 3 stars stem from the location and the nice check in attendant, not check out.

No strong fragrances.

Pool was supposed to be heated, but was cold as heck! Our getaway turned into a disappointment:(

Our room was spotless, the staff was friendly and helpful.

Rooms are very clean. Staff was cool. Breakfast was good.

Everything was great!

The staff was very courteous ! Breakfast was good and everything was very clean . Highly recommend !

The breakfast eggs were very good. The sauceges, now the tater tots were not.

Gr ppl

Semi clean room. Coffee pot had grounds left in it. The room smelled good.

Never agsin

NA

Clean room, quiet area. Close to food and shopping

Rooms were not the cleaniest. Smells of Weed. Dogs barking all night and front desk would not help to quiet the dogs

Room stunk, elevator not working

Clean, comfortable, must have been updated; looked new, quiet, everyone was very pleasant. Good coffee, real O J, good breakfast

The staff were all very cordial and helpful. The room was nicely, equipped for accessibility and very clean. We enjoyed our stay. Thank you.

There was roaches in this

Yes the staff was very courteous. Staff did a great drop cleaning the room. Overall the staff did good. I didn't really like some of the guest was smoking weed in there rooms and it was strong and breakfast could be better the eggs got to much water in it

I felt very unsafe at this hotel. First someone tried to get in my room. I asked to be moved to the first floor and while trying to get down there the person that tried to get in my room came out to the elevator. I wouldn't go in it with him and waited and then when it came back up, he was still in it. Then he got off on a different floor and instead of turning to go to the rooms, he just stayed at the elevator. The person at the front desk told me he thought he knew who it was and had kicked him out, but it wasn't the same person. He said the other person was acting very weird as well and other customers told him that so he was kicked out. But if there is more than one, this is most definitely a problem. Because I was on the first floor, I was given a handicapped room. The shower flooded and instead of the overflow draining into the extra drain on the floor, it went around it and flooded the bathroom. None of the electrical outlets in the bathroom worked either. This isn't your place to stay.

The location requires a $50 deposit upon checking in - after I left they called me to tell me they could not refund due to an issue with my bank. After contacting my bank I discovered the hotel was sending incorrect info on the refund. Three months later I still have not received a callback from GM Patel and still not gotten this resolved. Horrible, horrible, horrible is all I can say for their handling.

It's always clean and the staff is always friendly and helpful. Love being able to check in from my phone and having options to check out later and pay for my dog to stay too.

Clean hotel in good location. Comfortable beds. Only bummer was that we booked a king room, and they were sold out when we arrived. The double room was comfortable, but would have liked the King room we booked.

First it started while checking in, I went through a 3rd party (Expedia) and paid in full, the guy at front desk still charged me in full and said they only get my card at booking to “hold” just in case I didn’t show or cancelled. Even though I told him I had already paid in full through Expedia. He didn’t say anything else. Then Front desk moved us rooms due to our shower head being broken and just fixed with tape. While showering the water was spraying everywhere so it basically flooded the restroom and or hallway. Once moved since it was raining the water was also leaking through the window. At this point it was almost midnight I just wanted to sleep. The pillows are paper thin, beds are so uncomfortable. Could be more stocked, I have a family of 5 and only 2 towels in the room. At check out there was another gentleman at front desk he explained the confusion between them and Expedia and why I was charged twice, I wished that was explained to me at check in so I could’ve called Expedia before they double charged my card. At check in I was also charged the 50$ deposit to my card even though I paid it in cash. All together this will be my only time staying with them.

Room was clean. Bathroom was dirty

Room requested was overbooked and no refund available for substitution for I book through a third party.

We had a good stay. It was what we expected from this type of hotel. The property and room was clean. You can tell the staff is doing their best to manage the property.

We originally booked two queen beds for a one night stay. We walked into our room with a king bed and pullout couch. I went back to the lobby to inform them that they gave us the wrong room. They let us know that all of the two queen bedrooms were booked and that the room we received was an upgrade. One king bed and a twin pullout couch is not accommodating for the people we had and it not what we booked. A pullout couch full of metal springs is absolutely unacceptable and should not be considered an upgrade. Secondly, the walls are paper thin. We could hear the people above us, under us, and anyone in the hallways. Dogs barking, kids running down the hall, and people talking, you could hear it all! Lastly, this place was not clean. They only had two elevators and one did not work. Really, in truly this was the worst hotel I’ve ever stayed at.

The room immediately smelled of pee when we walked in. We saw dogs all over the property so apparently this is a pet friendly hotel, but rooms should be properly cleaned and deodorized. A few hours into our stay, the overwhelming smell of marijuana filled the entire room and seemed to be coming from the vents. I was with my daughter and this was not acceptable. When approaching the front desk about this problem, they were dismissive and told us they couldn’t do anything about it and they had no rooms to move us to.

The good: Pancake mix at breakfast was delicious! Lots of parking, close to the highway, shopping, gas and food 5min drove, off the highway, beds are comfortable. The ok - its a budget hotel: no cromecast, 1 of the elevators was not working. Water pressure in the sink was low. Fridge was not working. AC was irregular. Front desk not easy to reach.

The room smelled like mildew and the bed was beyond hard and uncomfortable. The pillows felt like sheets tucked in a pillow case. Not a good experience at all with this hotel.

Parking was very nice and the neighborhood was great but their was a

The walls were paper thin. I could hear the people in the room next to us snoring (literally). To add to that, there was a room on the same floor of us that had a man screaming & slamming their hotel room door ALL NIGHT. The staff did nothing other than ‘check it out’.

Clean hotel

Nice rooms