Hyatt Place Dallas / The Colony

The room was amazing

Superb

Clean, stag was friendly Our room didn’t have a microwave

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The room was great and clean, & noise was minimal. I had to go get breakfast for the family somewhere else, as I was getting breakfast I saw hotel employee stock the breakfast buffet with no gloves and it looked like they were cleaning their hands on the plastic ware as they were restocking and straightening out things. As a former food handler, there was no proper food handling.

This is a very nice hotel and a great price.

Very good

Very clean and comfortable beds

The place was at a good location, family friendly. Cleaning service sucked, they would one day make the beds and not clean anything else or vice versa. Otherwise clean hotel but rooms. It also did not have a safe in the rooms.

Very nice newer hotel, right off 121

Exceptional

Excellent hoteliers; all of them! I noticed the mattress was fully enclosed in a fabric shield, which leaves no hiding place for unwanted wildlife, if you know what I mean. So, there were no mystery bites in the morning. I only mention this, because somebody else had complained about bed bugs, on Google. Either they were lying and it or the hotel totally annihilated the problem with scientific principles. Either way, I'm 100% satisfied. Everything about the place was as clean as my wife would have wanted to keep our own home. Breakfast was very satisfying. We added a second night to our stay because of the high quality experience.

Pleasant

The lobby was clean, breakfast was good. The carpet in our room was sticky and the room felt muggy. Also the front would not give any extra pillows for the room even for the pull out couch.

Very good

The only complaint I would have about this hotel is that there is no hot tub.

Staff was very kind, very clean. Would stay here again.

Enjoyed our quick weekend getaway. Perfect location with so many restaurants and activities nearby. Room was clean and the air conditioning worked sooooo good. In this Texas heat that was very appreciated.

Exceptional

No issue very satisfy

Pool area smelled of sewer. Staff was ok. Great area.

The guest services team was friendly and welcoming during check-in, making sure we had all the information we needed for our stay. Checkout was just as smooth and hassle-free. The only downside was the parking situation on the Fourth of July. The parking lot was filled with people who were not staying at the hotel but had come to watch the fireworks. It would have been nice if some parking had been reserved or blocked off for hotel guests during the holiday. Other than that, my family truly enjoyed our stay and have no other complaints. We would definitely consider staying here again.

Loved the entire stay. Hotel staff was lovely, our room was clean and spacious. Good breakfast with sausage and waffles. We plan on staying again to visit the cosm. Nothing, the whole stay was wonderful

Loved the entire stay. Hotel staff was lovely, our room was clean and spacious. Good breakfast with sausage and waffles. We plan on staying again to visit the cosm. Nothing, the whole stay was wonderful

Superb

The room was very comfortable we really enjoyed are stay here!

Clean

Clean

The location was nice and quiet The breakfast was to simple in the website said breakfast buffet and it wasn't

The location was nice and quiet The breakfast was to simple in the website said breakfast buffet and it wasn't

While the room itself seemed clean and it was nice; the carpet was damp and the room just very humid enough to where the wallpaper in the bathroom was all bubbled up our belongings felt moist when we would come back to the room. But the staff was very friendly and the room

Check-in is at 3:00 PM and check-out is at 12:00 PM. It should be at the same time you checked in.

Cleanliness and services were very good. Check-in is at 3:00 PM and check-out is at 12:00 PM. It should be at the same time you checked in.

Loved it!

Great location for where we were traveling to

Location. Staff. No adjoining rooms.

Superb

Great place, clean, friendly, accommodating

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Water was cold for part of the trip.

Good breakfast great location. Would stay again

Great place and staff

Just ok

Location was great

The rooms were clean & updated. The staff were super friendly & helpful. The continental breakfast was great. My family would definitely stay again.

It was a great property. But there was no microwave in the room

The elevators smelled bad. Breakfast lacked quality and was not up to the mark.

The staff was amazing. We enjoyed lounging in common area for hours. Bar service was exceptional.

Breakfast tator tots weren't good. They were hard and chewy, not crunchy. The elevator or rugs need to be cleaned due to smell. It didn’t matter when we used the elevator, it reeked of odor. Other than that, rooms were very clean, comfy, and AC worked great.

The front desk people were very helpful. Went out of their way to sssist.

Loved our stay here. Friendly staff, good amenities and spacious rooms.

the breakfast provided was a good value

Ok

Everything was great

Room has stains everywhere and there was a bug on our bed so we ended up staying at a different hotel entirely. And we couldn’t get a refund because of Expedia or the hotel or both. Staff was nice though.

İt was average

Everything was very nice

The woman at the front desk was super helpful when I had a work issue and needed something printed quickly. Lifesaver!

The staff were very friendly. Breakfast was good with decent options and the facility was clean.

The place was nice and in a great location

Clean room, places to eat walking distance, breakfast was very basic. Location was convenient

The property was a gem. Breakfast was of surprising quality and it was pet friendly!

Hyatt place used to have complimentary coffee and hot water for tea but I won’t pay for Starbucks. Anyway, everything else was great.

The breakfast menu had a good variety. The shower temp and pressure were very good. The A/C worked very well. The staff was very kind and welcoming. The issue I had was that I found a contact lens in my bed. I don't wear contact lenses so this was alarming in terms of cleanliness.

Only concern I had was my check out experience was not pleasant but overall always good

This is our go to hotel anytime we visit. Close to everything and the staff is always friendly. Rooms always clean and we will be back soon.

They were quick to accommodate us when we had an issue with our room. The staff was very kind & professional. Great breakfast options! Will be staying there again!

We stayed at this location for 1 night. The room was clean. My nephew is very tall and he appreciated the tall shower. Property was very close to COSM for entertainment and lots of food options around. I would recommend this hotel and stay here again.

Clean. Comfortable.

Great place to stay great breakfast only problem there’s no microwave! Lol. But even with no microwave it still was a great experience ❤️.

Room was very clean and up to date. Hotel is perfect location literally near by anything you could think of!! Will definitely be booking again

The breakfast offers hardboiled eggs however the eggs are not peeled. I cannot figure out why they would set them out like that. How and where are guests supposed to peel the eggs? Do they want egg shells all over the table? A deep clean is really needed throughout. No one seems to notice milk splashed on the cabinet doors at the bar.

Clean hotel

Love this hotel!

Although the room was clean, the black out curtains did not work at all and the air conditioning felt like it was going out as it was not keeping the room comfortable to sleep in. The staff was nice and accomadating.

Rooms were dated and lacked working USB ports. Was fine for one night.

The only downfall was no hot tub, other than that, I recommend.

The room is becoming a little run down. The carpet needs shampooing a lot of stains in the hallway. The breakfast was great. The customer service was excellent.

Courteous staff and easy access to restaurants.

Was good

our stay

Clean room, nice staff, good breakfast

excellent

It was clean!

My go to place when I am in town. Always clean and great location close to everything. I wish they would have in room safes though.

Clean rooms

The room is raggedy / the showers - the couch the lobby area and sitting area is horrible even inside the elevator. The sheets had stains upon arrival. I had to switch my room from the original one because the dooor wouldn't close shut. This is one of the horrible hotels and I've traveled everywhere in country & out

Sunny (auditor) great customer service👍

Housekeeping was very attentive. They made our bed everyday. We stayed at this location for at least 10 days. We were also give clean towels everyday. Every since and after Covid most hotels will not make your bed unless requested.

We

Clean room, false advertising theres no meals or restaurant open onsite to eat dinner or food. Food menus present bit foods been closed for months. Candy available or 15 dollar microwave frozen pizzas.

Spacious and clean

Very nice and very good and comfortable

The staff was fine and helpful. However, the mattress(both) were on the lines of a low budget hotel that had not been changed in 20 years. Then I went to the bathroom and saw a roach on the floor. I have stayed at the hotel before, yet it has been at least 5years since my last stay at this location. I was highly dissatisfied and woke up feeling like I could have gotten a better nights rest on the floor or perhaps in my car. The staff only offered 2k in points to accommodate my dissatisfaction. Unfortunately, this location will not be a first choice hotel in the future.

Staff was great, helpful and kind. Room was comfortable and clean.

Clean rooms, breakfast was good and staff were nice.

This is a new, super-clean hotel and rooms are perfect. Sleeper in the area for quality and polite hospitality. Starbucks is open in the lobby 24 hrs a day.

Fire alarm went off twice at 3am - fire department came and stated it was water heater triggered. When I forgot my key the second time, the reception didn't even ask to confirm if I am the correct occupant - extremely dangerous.

great location

Cleanness need to be improved

We had a great overnight stay. The room was spacious and clean. The breakfast was delicious.

More hygiene

Excellent place!

Hyatt was

This hotel was rated as a 3 star and I can see why, the minute you walk in it smells duty, the rooms smelled duty. The sofa bed was so unconfortable that we probably will have to go to the chiropractor when we come back home. There was no towels in the room, when I went to the reception to ask for some the guy brought me 3 mini towels that not even a toddler would been able to use, said they were out of the bigger ones. Breakfast was small and did not look anything like in the pictures. Will not return there

Clean room, but the room felt hot. I had to sleep on the sofa where the air from the AC was being blown.

The check in process was very smooth and the staff were extremely nice. The room was roomy and we had minor cleaning issues but nothing major. The view from our room was amazing! The breakfast was AMAZING! I would definitely stay again!

Great

Good

Met all my expectations

Easy checkin. Room was clean

Amazing staff!

Room was spotless, very comfortable

Nice

Good experience

It was VERY noisy. Road and train noise were constant throughout the night.

Cleanliness and friendliness of front desk staff

Clean room.

Everything is as expected. We are a bit late to the breakfast and the hot water was not refilled post 9 am. This was just a bummer but overall a nice stay.

Everything was top notch