Holiday Inn Express & Suites Plano - The Colony by IHG

The staff was very friendly. The hotel was legit so gross. Outwardly dirty. Hair, fingerprints and dirty towels. No wipes or water cups in the gym either.

Quiet Location Breakfast

Well located, nice coffee, parking lot good, all the staff were very polite and atentious! Quiet room. Few fruit opinions at complimentary breakfast.

Well located, nice coffee, parking lot good, all the staff were very polite and atentious! Quiet room. Few fruit opinions at complimentary breakfast.

Nice place to stay.

Room size , clean , and very cooperative Indian guy reception

Room size , clean , and very cooperative Indian guy reception

I made the reservation in the afternoon and arrived shortly after sunset. When I arrived, I was informed that they "had a problem" and my room wasn't available. They put me up at the extended stay next door. I shopped the room from their website and found it could be booked, so I felt taken advantage of.

Exceptional

Breakfast good, perfect location/price for my needs. I have stayed at this property many times. Very low water pressure in shower- made it difficult to bathe

Breakfast good, perfect location/price for my needs. I have stayed at this property many times. Very low water pressure in shower- made it difficult to bathe

Good

The room was clean and ready, everything worked well and parking was convenient. Breakfast was good cheese omelet, bacon, biscuits sausage gravy and more. Plenty of yogurt, boiled eggs and milk and juice. Fresh coffee was fine.

Good

It was awesome.

Excellent

No

I requested a shower bench or chair during booking on booking.com. When I booked it they also asked the expected time of arrival. I stated 3-4:00 pm. I received notification that my special request would be granted at no additional charge. The front desk did not have any information regarding my request for the shower chair. After a few tense moments, Luckily, Jaelyn was kind enough to find one from housekeeping. He was also kind enough to bring it to our room and help us get inside the room. I had my hands full pushing my husband's wheelchair and rolling the luggage. Jaelyn was very kind and accommodating. We stayed on a week day on the bottom floor. We did not hear any outside noise which was a bonus. The rooms and exterior were in good repair. Room was very clean.

At least better attitude at the front desk.

At least better attitude at the front desk.

I requested a shower bench or chair during booking on booking.com. When I booked it they also asked the expected time of arrival. I stated 3-4:00 pm. I received notification that my special request would be granted at no additional charge. The front desk did not have any information regarding my request for the shower chair. After a few tense moments, Luckily, Jaelyn was kind enough to find one from housekeeping. He was also kind enough to bring it to our room and help us get inside the room. I had my hands full pushing my husband's wheelchair and rolling the luggage. Jaelyn was very kind and accommodating. We stayed on a week day on the bottom floor. We did not hear any outside noise which was a bonus. The rooms and exterior were in good repair. Room was very clean.

Enjoyed every moment .

Didnt get the room I paid for

The hotel was clean and the staff were helpful. The hotel is close to Grandscape and other restaurants. Would go again.

We enjoyed our one night stay. Room was very clean and the front desk staff were so friendly.

The staff was friendly, the facilities were clean, and we do plan more visits to Dallas and will return back to this location.

The room is clean and all the staff are friendly.

Exceptional

Business trip experience was AMAZING

A/A no enfriaba muy bien pero era aceptable. La habitación en general estaba muy limpia ( y soy muy exigente en ese aspecto) las camas son cómodas pero muy pequeñas ( angostas) por lo que para dos personas está un poco incómoda pero es pasable. Lo que menos me gustó fue la atención del recepcionista, tenía una cara de no muy buenos amigos, y hablaba como hacia adentro y no se le entendía, había que sacarle las palabras y acercarse para escucharle. Fue muy descortés la verdad.

Room carpet getting smell.

Exceptional

No

Close to things Ac not working in one of the rooms and wouldn’t give me a refund for it even though we didn’t stay in that room

We had a wonderful stay at this hotel! From the moment we arrived, the staff was friendly, welcoming, and helpful. Our room was clean, comfortable, and had everything we needed for a relaxing stay. The location was convenient, and the overall atmosphere was peaceful and inviting. Close to World We truly enjoyed our experience and would definitely stay here again. Highly recommend! ⭐️⭐️⭐️⭐️⭐️

The staff were all extremely friendly and helpful. The rooms were comfortable and clean. Very nice breakfast.

Fortunately nothing was taken that we know of from the room. The water pressure is almost un usable. The scent in the lobby is soooo bad smelling.

I love walking into a hotel room and just knowing it is crisp and clean. The bed was extremely comfortable, room was nice and cool. The only 2 things negative I can say was the water pressure for the sink itself to wash hands, brush teeth etc. But the water pressure in the shower was wonderful. The other negative was the PARKING. We stayed on a saturday night and when we arrived at 10pm there was plenty of space. We ended up leaving to grab food around 1230am and by time we got back there was not one single spot available at our hotel nor the one sister property next door.

Nice clean hotel. Enjoyed the location as well. Staff were very helpful.

The staff know it but not offer anything Usually another holiday inn they will offer some snack or something

The room was clean, its nearby a lot of things

We were changing clothes and some guy opens the door and sees both of us in the nude. He said sorry that he was given the key downstairs and would go see what happened. The hotel guy called the room and told us he was sorry for that. Then the phone continued to ring ( like there was a message) for the next 30 minutes. I checked and there was no message. At some point in the middle of the night, got up to use the restroom and there was a roach on the ceiling. It was just one mess after another. Still waiting to see if the hotel charges from the "security deposit" drop of my credit card. I will not be back. I will be tring the hotels right next door.

Staff, breakfast and amenities were great. The pool area was well maintained.

The morning breakfast was good, but not the drinks, the elevators were nasty and hot and smelled, the pool was not good. The room was okay other than stains on the sheets and blankets

Hotel was very clear.

Great location and the room was spacious and clean. Same with the bathroom.

Great location and breakfast was nice . Clean and comfortable

Very clean. Breakfast was always tasty

Stay was good except housekeeping still tried busting in even with the do not disturb sign hanging on the door

Great experience

It was a great place

Clean place only thing elevator was not working

Wonderful staff! Great breakfast!

All ok

I got in very late, but the room was very clean and cool down nicely. Water pressure for the shower was a little low, but bathroom was very nice.

It’s perfect for the price

Pool is indoors on the pictures it shows to be outdoors and it was out of service. Elevators were like a sauna but other than that it was a nice hotel. Breakfast doesn't start until 7am on the weekends.

Great Stay

This was a nice simple hotel. Had a nice small pool we enjoyed and breakfast was good!

I took a picture of the door for reference

Nice hotel, area around it as well.

It was good me and my wife would stay there again with no problem

The parking was fine. The breakfast was ok. At the juice machine, two of the juice options were out and a third tasted watered down. The sausage was not in a pan, it was dumped onto the warming elements. I mentioned it to the server and he stated…that is how they always do it.

Left for a soccer game at 9am came back at 10:45-11 to rest til noon for check out. Was automatically checked out by staff. They reactivated my card went back to my room and found somebody else's suitcases in the room.

We didn’t eat breakfast but it felt safe in the parking area and the hotel was in a good area.

Clean room. Good breakfast. Friendly staff. Parking feels safe.

Was a great hotel

The staff was great. I arrived super early and wanted to check in early. I called and they were able to expedite my room being ready in 30 minutes. It was really appreciated.

Clean and close to everything

Everything was very nice and the people were very friendly and helpful..

It’s also in a great area surrounded by plenty of fun things to do close by .

The property had a strong scent that was a little over -bearing. I had to get my door key re-keyed 4 times. When it happened to my husband, I tried to add him to my account to make sure he could get a key and the front desk person told me that wasn't necessary that he could just ask for a new key for that room number. I felt that was not a very secure way to hand out keys to people.

There was an electronic beep coming from the head board late at night. Manager moved us to a new room.

Clean room , nice area .

Was very impressed with check in. Not so much with the elephants running around in the room above us at 1:00 AM.

Room was clean and breakfast was great.

Just a nice, quiet, clean place with larger than average room, a sitting place, not just a bed. Comfortable.

Everything was great from check in to check out.

CLEAN ROOM

Great location to go to events. Also the staff was great, room was clean, breakfast was excellent! I would always recommend staying there anytime.

The overall cleanliness of the hotel wasn't the greatest. Mold on the windows of the pool room. The water pressure in the shower was so bad one side of your body was dry by the time you were done rinsing the other. The last day of our stay we found a cockroach in our room.

Clean room, upin arrival was advised my room was not available as they overbooked so at 11pm we had no hotel, no additional funds as a refund to hotels app would have taken days. Management problem solved and magically found a room. Next morning meats at breakfast were out, pancake mix was out. It was a madhouse. Bed was comfortable. Parking was challenging.

Good experience overall and no issues.

Fine. Would stay again. Average hotel. Walking distance to food and drink with planning. It’s surrounded by other hotels and roads, but I still managed to find places that were walkable. Nothing spectacular about this hotel, but the gentleman working the breakfast area kept the place well stocked, neat and clean.

Really enjoyed the breakfast and pool. The staff was just as great

Exceptionally clean, quite, and convenient location.

Very comfortable and relaxing

The room were all clean, and the breakfast was fresh and hot. They didn’t have any hot chocolate mix, which I thought was very odd but other than that, everything was fine.

03/02/2026: Breakfast it self wasn’t bad but 2 out of the 3 mornings we stayed, there were ants crawling on the counter. We also did not get the room we booked (2 queens). We were given a king with a pullout couch instead. Was not the ideal situation for what we needed.

The room was nice and clean the staff was so polite and the breakfast was so good. We really enjoyed our stay very family friendly.

Clean room, good area, but hardly any water pressure or hot water. Very disappointing

The hotel was clean and maintained but there was a smell in the hallways, and the breakfast was a little disappointing. Good place to stay at though. We might be back.

Great stay.

best place to stay :))

Great place to stay

Iron didn’t work

.

yes

Great service

Great please to stay

Didn’t eat breakfast

The hotel was spotless clean , quiet and comfortable. A couple of small issue. Bathroom sink slowly drains, low water pressure and no forks for breakfast.

Sucio los asientos tenían cómo arenita la verdad me decepcionó la limpieza esta vez.

They changed my rooms after we found a small nest of roaches in the bathroom. We first saw one in the tub then after moving the towels we found a small nest. They changed rooms to a different floor. We didnt see any roaches there but it was still

The rooms were clean. The breakfast was good

Room was very clean and staff friendly. Lobby full of guests and loud.

Breakfast was good, clean room and facility.

Nice room good location

Clean room, comfortable bed, as usual I hate the loud ACs but

Good

Room was excellent.

Breakfast was good

Great service and clean

Great. Place.

Yes it was clean. Everyone was nice and we had a lot of space for our stay. I wish there were enough carts during departure and the water pressure in the bathroom sink.

Very friendly knowledgeable staffing efficient service and check in.

Clean room and great staff.

The room was very spacious, the check-in process was fast and easy. Breakfast was warm and there were plenty of good options for the whole family. We would definitely stay here again.

Good