Fairfield Inn & Suites by Marriott Dallas Plano/The Colony

nice property to stay at excellent breakfast they have outdoor pool

Staff was helpful and friendly, room clean, free breakfast is a plus.

The property I never got the chance to go into a room because you overbooked the property.

Afternoon staff was great!! Evening, overnight and early morning, sucked! No greeting, not a word. And my shower glass door kept opening leaving water all over the bathroom floor. I had to put a towel wedged in between to keep it shut. Last but not least!! Daily parking fee!! That’s new, I would’ve chosen some other place. I rent hotel rooms all the time and I’ve never encountered this. Not going there again.

My only complaint was that the ice machines on the 4th floor wasn't working and I had to search all floors just to find some ice.

The hot tub and pool were very dirty! The equipment in the gym felt nasty... even after cleaning it with wipes. The beds and pillows were very hard to sleep on! We all had restless nights! The breakfast was ok. Nothing was really refilled...

Only one roll of tissue in the room

Check in was great. Beds were ok. Room was nice and cold though. Breakfast unfortunately was a bust. It didn’t have eggs or biscuits. We didn’t use the pool or gym . It was close to Scheels so that’s good. Also, they do charge you five dollars for parking which I thought was kind of weird but other than that it was a pretty decent stay . We got a good night sleep which was good.

The breakfast buffet was not the best, I would give it a C-. The room was C+ for comfort. C- for overall upkeep of the rooms. A for cleanliness.

Great overall

The front desk lady at the time was great.

The front desk, Tammie, was amazing!

The room was clean. Recommend using the mobile app to checkout if you are leaving prior to 7am and leaving keys in room.

Comfortable beds and nice pillows

Comfortable beds and nice pillows

Not a pleasant departure finding

Friendly staff clean room

Exceptional

Nothing it was perfect

Very nice

Wanderful

Upon arrival we were greeted with a smile. Room was clean and cool when we arrived. Breakfast hit the spot!

The hot breakfast, and the AC worked extremely well in the roo

Went to the R&B concert stayed her before good choice.

I love staying at the Fairfield inn. This is our second stay in one month with the company. We were in another location two weeks ago and had an excellent stay there and when the hotel we had booked in The Colony cancelled our room, we thought to check with Fairfield Inn to see if they had any vacancies because we enjoyed our stay so much with them before.

Clean and quiet

Genesis was very helpful and awesome

Good

don’t waste your time Complete

Front desk associate was awesome~ great hospitality. Very helpful. Room/bathroom clean, comfortable. Breakfast was great as well. Had a great stay. Would definitely come back!

The suite was spacious, clean. Breakfast could improve with more vegetarian options. But overall it was good. Staff at front desk were very friendly.

Breakfast was delicious, staff was very nice and helpful. Definitely going back everything is nearby.

The front desk staff are absolutely AMAZING!! So helpful and welcoming..

Everything was clean and the staff was great! Breakfast was a little disappointing and they charge $5 to park your car.

Clean room , staff very friendly

Exceptional

Exceptional

The location was great! Beds could have been made.

The location was great! Beds could have been made.

Nice kept up and clean!

Nice kept up and clean!

Bed was comfy. We stayed at the fairfield inn about a half hour east the night before. This property was not as comfortable. The grounds and rooms were noticeably not as well maintained.

We stayed at the fairfield inn about a half hour east the night before. This property was not as comfortable. The grounds and rooms were noticeably not as well maintained.

Staff was nice and grounds are well kept.

The people and area were great

The staff was very accommodating, I needed to switch rooms after my first night stay, due to loud and noisy neighbors. The staff gave me another room and apologized for the inconvenience.

The room was clean and comfortable. Great location near lots of shopping and restaurants. Nothing! Had a great stay!

Nothing! Had a great stay!

This location was close to our destination. The room was not what we paid for…but the front desk claimed to give us what was available.

Hotel was quiet and clean. Rooms were nice with comfy beds.

This location was close to our destination. The room was not what we paid for…but the front desk claimed to give us what was available.

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i checked in late in the evening but staff was great. morning breakfast buffet was good too.

The staff are always so very friendly. The rooms are very well kept. I also enjoy the modern decor.

Great place to stay. Close restaurants clean, spacious rooms

Room and staff were perfect! Great area and good coffee!

Restaurants are walking distance Highway is close Breakfast provides a good selection and staff are friendly and heloful

Great front desk

I liked the area and staff was great for the stay. The breakfast could have been better only had scrambled eggs one day no omelettes at all. A little let down on that and no bacon. The room was nice but pullout couch was very bad not enough padding and felt bars in pullout for quest which was awful and paid extra for suite do let down on that. Staff was great but could not fix bed and wanted that extra tv for guest.

Clean but smaller room, breakfast wasn’t great. Typical “buffet”

The front desk clerk was very nice and the room was very clean temperature really nice . I slept so peacefully. I had a amazing stay.

Awesome staff

The staff was helpful and friendly. Breakfast was nice.

Clean rooms breakfast great hot tub pool fantastic bar & grill all the way around walking distance twin peaks across the loop there I'll rent there again we were there for a graduation most fun I've ever had.

Came into town for a wedding at the chapel in the same parking lot. Loved the convenience of the location. The staff were all friendly and helpful.

Nice breakfast selection in the morning. Hotel was very clean, smelled nice. Pool area kept neat and clean.

Great breakfast clean and very helpful staff

Rooms were clean and staff was friendly!! Breakfast was good

Clean room. Old, worn furniture and mattresses. Breakfast was great with a variety of options.

Everything would have been excellent but we were on the first floor in the middle of a soccer team. Doors shutting and talking. Not loud but there. After midnight perfect!

This hotel is in a great location, near retail, restaurants, and is in a safe area. Easy to get on and off the highway. ROM was very comfortable and roomy. Hotel was quiet. Breakfast buffet was very nice and plentiful. And there was a mini market to get shacks and drinks. We really enjoyed our 5 days at this hotel. Highly recommend.

clean room, friendly staff. is near grandscape area so nice location.

Clean room. Very friendly and helpful staff. In town for family wedding. We all enjoyed hanging out in the outdoor patio as well as where the breakfast is.

NA

Our stay here was great! We were they for a weekend to visit the tulips and it was great location to explore everything!

The woman named Dot on the front desk is an excellent representative for your company

This was our family's second stay here and we all love it. INCREDIBLY clean and always smells great, comfortable rooms, and nice amenities. Everyone on the staff, from the front desk to the hospitality crew, was incredibly friendly and helpful.

The ladies working Friday evening were OUTSTANDING!

Staff was pleasant, very nice. Breakfast was great, good choices. Room was a little run down, bathroom needed some touch ups, no to bad. Overall very nice. Only issue was kids running the halls till 1-2:00 am. Didn’t appreciate the lack of sleep.

Very nice service and the breakfast is great 👍

Everything thing was good

The entire hotel was very clean both in common areas and my individual room. However, my room smelled muggy. Breakfast was provided, typical hotel food such as waffles, muffins, bagels, fruit, eggs, sausage, biscuit, gravy, juice and coffee. Coffee was available all day. There is a dog park near by. There is a beautiful walking trail near by (7 minutes drive) called Shoreline Trail that was a great spot to run. Lots of restaurants, shopping and entertainment within minutes of driving.

It's not me. It's you. We are breaking up.

Conveniently located for our needs. Easy access and helpful staff. Seems to have new room carpet but the furniture, while functional, was dated and, in some cases, in need of repairs/replacement.

They went out of their way to make sure the hot tub was turned on and heated for me always.. The breakfast was good. The beds were comfortable. The water was hot… pretty much a standard room however they were very nice…

no comment

Clean rooms, great breakfast and kind staff

Everything was fantastic with the hotel but I knocked them down 1 star because the website claimed the hotel was a 5 minute walk to COSM but it was actually 29 minutes bet apple & Google Maps.

Yes

Quite, great staff

Charles was very helpful, he made my checking different that the other , he give ideas to know good places in Dallas, the rooms are clean and the place has a very good location

We have stayed here on the second floor multiple times and when you get off the elevator the hallway smells like WEED. The room we stayed in this time was in fair condition. There's a few things that could be taken care of like the window in the room we was in must have had a bad seal because you could hear people outside talking plus traffic going by. Also the fan in the bathroom would start to squeal when it had ran for a few minutes but then it would stop. We were also surprised to find out that they have started charging for parking. Other than that everything else was Good!

People friendly I had a very good stay

The staff are amazing, the facility is nice and clean, but the beds are awful! It was the most uncomfortable 2- nights my daughter and I have ever had.

Staff was courteous and provided me with water and coffee

Will be coming back.

Very clean although my towel looked like it was not washed and had stains.

Staff was nice. Breakfast 10/10 because they have a variation of cold/ hot items. Room was clean, no odd smells and spacious compared to other hotels i have stayed at. will return to this hotel because it is close to Salt grass steak house, other nice restaurants and Mall.

All of the above. Beautiful facility, clean, even got daily bed change etc. Gracious and helpful staff.

Great location and room was nice Lots of room and tables for breakfast Staff was all friendly

Rooms were clean. Front desk was nice and cordial.

The stay was fine. The hotel room itself was small, but clean. We didn’t use any of the amenities at the hotel.

Stay was nice. Quiet comfortable

The staff and location were very nice and welcoming!

Did not eat breakfast

Clean room and common areas. Breakfast was good. Not the friendliest staff

The room and hotel were extremely clean. The staff was nice. The bed was comfortable. My only complaint is the walls are super thin. There was a dog in the next room barking all night and when he stopped barking the floor above us was creaking with people running back and forth.

Everyone was super nice and room was great. Great place to stay.

Clean rooms and good breakfast

to be honest, just went for the breakfast lmao

Staff was very nice, check in was easy. Property was clean and quiet. The bed was comfy but I wasn't a fan of the pillows, not as fluffy. The breakfast had a healthy selection and plenty of tables. I didn't use the gym but it looked like everything was in good condition and had both machines and free weights. The surrounding area has lots of restaurant's and shopping but you will have to drive there.

The check in was pure chaos. Alisha did her best to help as did Charles. For their efforts the rating would be higher. However, the manager Rose was not. She came in on her day off to assist because they overbooked the hotel. She brought her very ill behaved children with her. They ran all over behind the front desk and were not of assistance to the Alisha and another person behind the desk. I showed Alisha my reservation confirmation and check in confirmation and she still couldn't find my reservation. She checked her arrival sheet and sure enough there it was. Still couldn't find it in the system. Rose and her kids and the other person behind the desk left to get coffee at another Marriott property leaving Alisha alone. She tried calling Rose who left her phone at the desk. She tried calling the other property no answer. She really tried to fix it. Meanwhile Charles showed up and was able to resolve the issue. A guest (Ms Pitts) meanwhile went to find Rose. We got a room assignment. When we came back later we got to our room and Katrina was fantastic. Room was great.

Breakfast was great. Rooms clean and quiet

The rooms were supper clean and breakfast was on point.

The room was not great. Bed, sheets, & pillows very uncomfortable. Shower and floor was very dirty.

Nice hotel & great price! The breakfast buffet is fantastic!

Front desk very nice

The staff wasn’t very friendly. Our room wasn’t super clean - our bathroom had drywall coming off. The beds we found to be uncomfortable. We probably wouldn’t pick this location again. It’s a great area.

Breakfast was delicious, well stocked, and clean all around.

Staff nice. Great nearby mall. Love check in cookies and breakfast. We liked this location so much from a week ago that we came back to stay here again for soccer games. However, we left for dinner and came back late and our TV not working. Figured too late in the evening to move rooms or do anything about it.