Courtyard by Marriott Dallas Plano/The Colony

We made our reservations well in advance for a wedding. We were moved to the Residence Inn with no explanation. We were slit up into separate rooms. The original price was honored but an explanation would've gone a long way.

Stay was ok for one night

However, two things were disappointing. First, there was a separate $5 parking charge. Although the amount was small, the additional fee was frustrating, especially since other hotels we have stayed at offered free parking. Our biggest disappointment was breakfast. When booking, we saw that breakfast was included. Perhaps I should have read the detailed conditions more carefully, but I expected a proper breakfast, possibly a buffet. Upon arrival, we learned that “breakfast included” meant a $12 voucher to purchase food at the hotel’s bar. The selection was very limited, and the prices were high. We were barely able to get a satisfactory breakfast. For comparison, we recently stayed at a more basic hotel in San Antonio that offered a much better and more varied breakfast. We expected more from a hotel carrying the Marriott name. I hope management considers improving the breakfast options and making it clearer during booking that the included breakfast is a $12 voucher. Despite the cleanliness, quiet atmosphere, and friendly staff, the disappointing breakfast experience significantly lowered our overall rating.

The coffee and cookies by elevator. Within walking distance of so much. High prices at bistro and help didn't know how to mix drinks. Otherwise they were very good.. A little hard for me to understand dialect of help at the desk.

Great experience!

Room was comfortable I was told breakfast was included during reservation but when I got there there was no breakfast, they game me a 10$ voucher and their coffee shop didn’t have anything that fit that budget in order to have a cup of coffee and toast/eggs etc. total ripoff. The night manager said I was able to eat on the hotel across the parking lot because they were all one brand but on the morning the lady in the front said that was not the case. The lady in the front on the morning time was rather rude too.

Clean room, great staff

They put me in a different room than I had selected through the app. It was very noisy the first two nights. I could hear the tv from next door and the people walking above me. Doesn’t seem this property is what it used to be.

The hotel was fine, my only observation would be that they need to clean their windows. We could barely see out of our window. The road noise was pretty bad as well, there was a train that came through periodically too that would wake us up but there's nothing the hotel could do about that, just something to consider when booking.

Very happy with my two night stay , I’d book there next time I need to stat in that area . I found nothing to complain about . From the start everyone I came in contact with where happy, helpful and made the effort to make sure I had everything I needed

Very happy with my two night stay , I’d book there next time I need to stat in that area . I found nothing to complain about . From the start everyone I came in contact with where happy, helpful and made the effort to make sure I had everything I needed

Na

Great stay

Everyone was super nice.

Nice place the cons know complimentary breakfast

Great property. I enjoyed my stay! Had an issue with the wifi but is all.

The room was clean and cozy. Bed was comfortable.

Nice, clean hotel with awesome staff.

Convenient to shopping, food, & entertainment

Na

Very clean. Room, bed, shower all excellent. Staff very polite and helpful.

Very clean room. Nice hotel

Clean room. Nice pool

👍

We came into town for the grandscape area. This hotel is right across the highway from it. Not really walkable but driving is less then 5 mins. Tons of shopping, food, resturants in the area. Before we went out we hit the pool and enjoyed that alot. Room is kinda small but comfortable. All in all a good stay.

Súper recomendable excelente atención muy amables profesionales excelente Limpieza y mu accesible a restaurantes me encantó este hotel 100/10

All excellent

Nice stay and would choose again

The pool needed to be cleaned...but the rest of the hotel was great.

The hotel was so clean and staff very friendly

Lobby area was maintained to a level that you would expect from a Marriott. The room and hall areas were less than acceptable for the brand. Unclean room along with toilet that would not work. Selling a rating based on Lonby appeal is very dissatisfying.

If is on a horrible location

If is on a horrible location

Great location and very clean

Room was good but the pillows are poor quality. Flat and not enough. And not sure what is wrong with the elevator, but it is extremely loud and I could not imagine having a room next to it. The elevator was screaming loud.

The room had an undertone of cigarette smoke .

Clean room & restroom. Be forewarned that they do charge $5/night for parking. I have stayed at a Lot of Hotels & NEVER had to pay for parking before!!

- We were invited to the breakfast 6-10 am, we weren't told it wasn't complimentary until after we ordered and were charged 50$, unprofessional. -Although the rooms were clean and very nice, me, my family, or my company wont be staying at any Marriott or courtyard hotels moving forward, we have been loyal but this is beyond disappointing as our entire company uses the Marriot for personal and business stays in Texas and other states. - Furthermore, there is no safe in the room. Worst Marriott stay and experienced we have encountered.

The lady at the front desk refused to give us extra towels and said housekeeping only comes every couple of days. There was hair all over the bahroom. Ac wouldnt get cold. The staff was awful! We wont ever stay at a Marriott again.

We had an over night stay. Staff was really helpful and friendly. The hotel was very nice and clean. Room was very spacious and comfortable. We would definitely stay here again.

Entire hotel was very clean. Staff was extra friendly and accommodating. Great area with a lot.of things to do and places to dine. Pool area is very nice and clean as well. Safe. Housekeeping was not super load in the mornings. Great stay.

Was good!!

Staff was kind and helpful and rooms were spacious, clean and quiet. Common areas of hotel were also clean and well maintained. Overall great experience and would stay here again.

Very good!

It was a basic place to stay. I didn’t utilize any facilities outside of the room, so it’s unfair for me to judge. The room was basic.

It was all great till I found a huge water roach in the room, that escaped under the bed. I told the employee as I was leaving early because it unsettled me. The property backs up against many trees tho and the area had recently gotten a lot of rain. I don't necessarily fault the property for it, because the everything was clean and tidy otherwise. The carpets could use a good cleaning in the halls and I was offered not even an apology from the staff. But the room was quiet and nice...except for the big bug that ruined my stay.

Dry clean and location Air conditioner wouldn’t get cold enough

Dry clean and location Air conditioner wouldn’t get cold enough

Clean and friendly

👍great place in the colony

Drinks at bar were made to perfection. Staff was kind and helpful. Highly recommend. Room clean and comfy.

Clean Room, Gentleman at the front that evening was sweet as could be and very helpful.

Great front desk employees!

Stay was great would definitely stay again.

Staff was great, breakfast was amazing. The room was perfect!

Enjoyed this hotel, clean rooms, excellent staff!

Overall a good stay

Everything was amazing except the beds 😒😓 we almost stayed another night but the bed was so hard and uncomfortable that we decided to go back home. Other than that. No complaints 👌

It was good

The bed was a little firm and the pillows were small.

The bed was a little firm and the pillows were small.

Todo muy bien muy comodo y Limpio.

Parking was ok. Room and hotel very clean! Breakfast was good although a bit pricy.

Parking should be included same as breakfast

T

Location YOU MUST READ THIS They don’t have breakfast included, in case you’re planning to choose the rate with breakfast included, that is not true. They give you a $12 coupon to use in the cafeteria. They do not have buffet, it’s all à la carte. The front desk lady was nice, but didn’t specify this, and it’s not clear on the description when you book. You basically have to pay extra if you want to have a decent breakfast.

No free breakfast...parking was free but says $5 a day..probably slipped it in

Everything was great. The only downside we experienced was no staff at night all the way till brunch time the next morning. Very inconvenient.

Everything was parking from parking, checking in and everything throughout out stay.

Need to clean outside glass window.

Room was spacious, clean comfortable facilities were very nice. Employees were excellent to work with and helpful.

Room was spacious, clean comfortable facilities were very nice. Employees were excellent to work with and helpful.

The property was very nice and clean smelled great

The property was very nice and clean smelled great

Everything was clean and smelt really nice. Parking lot had a lot of food options. Staff were friendly and accommodating. My only complaint is that our room was right next to the elevators and we were able to hear a constant tick ALL NIGHT LONG. Almost sounded like a huge dripping sound. Thankfully the room came supplied with 2 pairs of earplugs.

very clean, staff was friendly, room was excellent, usually hotels have a hard time with a family of 5-plenty of room, kids loved the fresh cookies!

very clean, staff was friendly, room was excellent, usually hotels have a hard time with a family of 5-plenty of room, kids loved the fresh cookies!

It was a little noisy on my floor, thankfully they provide earplugs. Wonderful room for short stay.

Staff was absolutely amazing. Check in process was very easy.

Great place to stay

Everything was great except my shower did not get hot.

The lady in the front was really rude , she needs to work on her costumer service skills.

No free breakfast, overpriced and they will charge for anything, laundry more expensive than any other hotel. Not a good value.

Place was under construction and alot of noise due to contractor drilling all day. No amenities available because of it. False advertising. Not safe for kids

Nice clean hotel

This hotel was so clean! I took notice right away how they were actively cleaning at all times. Every time I walked through the lobby someone was cleaning. It was really nice to see how they truly try to keep people safe and respect the esthetic of the property.

Clean room. Nice staff convenient to the star. Only about 10 minutes away.

Clean, friendly staff, nice gym

Road noise Pillows are flat Beds are bad I thought marriot hotels have standards but not this one

Clean, comfortable, attractive rooms, kind staff, cookies on arrival. There are many attractions and restaurants within walking distance and a short drive from the hotel. Snacks for purchase in lobby as well as a restaurant. I would definitely return to this hotel.

Easy check in and out help for our little baby

Spotless and welcoming staf

Friendly Room had a bad odor and the carpet had food pieces from people before us. There was no mattress pad on the bed and I read that there would be a mini refrigerator and there was none.

The hotel was really nice and clean. It is a good area to stay at. Many restaurants and bars. The area is safe.

The hotel overbooked and did not fulfill our reservation

Very clean and very courteous staff. Safe and quiet place and I have stayed a few times here

Hands down most affordable for a great location with shopping and food within walking distance. I’ll stay here every time when I come this way!

its good place to stay. near to all food and entertainment locations

Good

The room and staff where great. We didn't eat there.. Coffee prices were outrageous!

This is a very well kept nice property close to Grandscape for shopping and eating and close to Frisco/Plano for any activities. 10/10 would stay here again and it is very affordable!

Did not eat there.

Clean

Great relaxed atmosphere

Everything was excellent! This will be my go-to hotel when im in this area!

Room was clean and staff was polite. Manager was friendly and helpful.

Well lit, free parking, clean rooms, friendly staff. Would stay here again!

Such a cute room! Comfy bed and cute love seat. Black out curtains were amazing. You can see your car in the parking lot. 10/10 would stay again!

Faculty was very kind and the rooms were functional and spacious.

There were many places to shop and eat but I was visiting for work so I didnt get to enjoy that aspect. However the rooms were beautiful, the beds comfortable and the shower was amazing. I would definitely stay again.

It was a good stay for what we needed it for.

Great accommodations in a great area. Perfect location to enjoy Plano and The Colony

Multiple outlet didn't work

It is a nice stay

Restroom was dirty, the hand soap was open and there was hair in the shower

Very nice hotel overall

.

Comfortable bed. Checking in was fast.

Lovrd

Staff were very friendly and room was clean. Love the area it was very close to great food and shopping.