Clarion Hotel The Colony - Plano West

The actual room was PERFECT!

Bad

It was close to the facility that we would be at the next day. N/A

It was close to the facility that we would be at the next day. N/A

The location and everything else. The room was very clean and comfortable a very quiet place to rest. The name change with no notification, it was confusing to pull up to a different name with the same address. I called to confirm that I was in the correct location. Thank you for your concern.

Exceptional

The location and everything else. The room was very clean and comfortable a very quiet place to rest. The name change with no notification, it was confusing to pull up to a different name with the same address. I called to confirm that I was in the correct location. Thank you for your concern.

everything was good!

Loved it

Exceptional

The property was under construction. Day 1, my room had no A/C and no refrigerator. Reported situations to the desk clerk, was told that it would be taken care of. Returned later that night, nothing had been done. The desk clerk told me that I should have returned earlier to ensure it was done and he had no other rooms available. Very unprofessional clerk. Property manager did remedy the problem the next day. It was very hot and misrable for the first night.

Under construction and they didn’t post anything about it until I got to the hotel and the entrance was blocked off.

This property is under construction. Nothing was open. The "lobby" is a make sift desk in the hallway. Dirty, unprofessional, no gym or lobby area.

This hotel has recently received a remodel and the rooms are brand new.

Estaba la alberca descompuesta y no avisaron

Absolutely horrible experience. Seems like a drug running front or something rather than real hotel.

Absolutely horrible experience. Seems like a drug running front or something rather than real hotel.

I did get one of the new rooms and it will be nice but it wasnt even finished, room numbers taped to the doors, no refrigerator in the room but a spot for one.

This property is going to be amazing, but they are now in the remodeling phase. My room was excellent, but there was no lobby or check-in or amenities, only because they are being remodeled. As I said, my room was absolutely amazing.

They are remodeling so no pool, breakfast bar, or regular bar. Room was good like I said they are remodeling.

Terrible water pressure, breakfast was individually wrapped muffins, property was under construction so everything was taped off.

Exceptional

Breakfast included was advertised, but not provided. Pool was advertised but not provided. The front entryway for movement was also closed. There was reparation going on, so everything was covered in plastic. Even then, no breakfast was provided.

no

Hotel was under construction we were not notified of this prior to, not only outside but inside too there were tools and materials Everywhere inside and out. No breakfast or bar which we also weren’t told. Should have gotten a discount for all of these things

Was parking is easy and air conditioning and room was too good. The room was too good as Expected then.

Was under construction but nice. Great place, friendly staff.

Rooms

I like it Rooms

For me personally, I won’t stay here again until the renovations are done. Staff was friendly, check in was as usual, my room was clean and smelled nice….but…1st floor completely closed, no breakfast (just basic grab n go), construction plastic and materials everywhere, construction noise during the day, and cell service/wifi was extremely sub par. Ive stayed at this location many times prior to the renovations and I loved it and when renovations first started it wasn’t that bad but—for me personally—I’d just rather stay somewhere else until it’s done. I love Clarion and the staff was awesome… I’ll just wait until it’s awesome again.

Room was unclean. Hotel was completely under construction and we were not notified.

I was assigned to a room that was already occupied with other hotel guests.

First red flag lack of communication. It’s under construction so you’ll be confined to the 2nd floor only and the pool, kitchen, ice room and everything else is out of order. Then at check in when I received my room. It wasn’t what I requested, I requested a 1 king bed room and received a double queen bed. I was told that my account wouldn’t be charged until check out but everyday they keep trying to run my account after putting money on hold in my account already. They did have a grab and go breakfast table ( muffins, oranges, apples, coffee and water) no hot breakfast. Some items didn’t function properly like the blinds and the night lights on the head of the bed. Trash in can and used lotion from the previous persons who rented the room. It wasn’t what I expected at all and what I wanted to pay for. I won’t recommend this place until they fully complete their renovations and retrain their housekeeping staff. Another note I will not be booking with Expedia especially since having the issue with my account.

A/C was not keeping the room cool. Had to keep adjusting the air. When it was time to check out, I looked under the bed to make sure we didn't forget any items and there was trash with old few items left under as if no one had cleaned under the bed. One bed had pen marks on the dust sheet.

No breakfast disposable for contraction in process. They never told me went I made a reservation Not. Mean people and their opinions are irrelevant

Customer service, no breakfast, bad attitude, manager Greg mean guy. Do I keep going???

Not. Mean people and their opinions are irrelevant

So bad Customer service, no breakfast, bad attitude, manager Greg mean guy. Do I keep going???

Do not book this hotel they are going thru a name change and have drastically limited breakfast. Tarping in the lobby

The hotel is nice and clean. The staff was so friendly! They were in the middle of a remodel and unfortunately I got a screw in my tire and had a blow out on the highway home. But other than it’s a great place to stay…. Bring your own coffee though.

Although the room was clean, the construction in the lobby and lack of breakfast was not ideal. We wouldn’t have chosen this hotel if the ongoing construction was disclosed prior to reserving.

Superb

The hotel was going through a renovation. It will probably be great when its done, but the rooms needed some work, the bed wasnt very comfy, due to the renovation there was no breakfast (part of the reason we chose the hotel), the fitness center was a nice size but of the 3 treadmills - only one worked but the elevation buttons didn’t work quite right.

The construction is never ending. Everything is closed off except for your room.

A1

We had a king bed room. But, after returning from first day's activities, our toilet stopped worling and was running water constantly. We asked fir another room. Only room available was a double bed, which angered my wife, but we had to take it. Next night when we returned to hotel, they switched us back to a different king bed room. My real issue is, the under construction- renovation info should have been available at all sources who book rooms for that hotel, including Expedia.

Its still under construction which started over a year ago. Only 2nd floor is available. We had to wait to check in as no one was there at the front desk and another guestvwas also waiting forca while. With construction in progress they shouldn't sell rooms

Hotel is under renovations and being turned into a Hilton. Still quite and convenient.

Arrived to find the hotel under construction. There were tarps hanging every where and it was hard to find the front desk with all the construction. I wouldn't have booked it if I knew it was under major construction.

Breakfast was not as expected due to renovation. No emails sent to notify about the renovation. Bathroom wasn't clean well. The noise while doing renovation early in the morning

Staff was friendly, room was clean. I enjoyed my stay

The bedding wad torn, there was stuff all over the bathroom walls. Unable to rest due to construction. Breakfast was not included as stated.

I was not aware that the hotel was under construction when I booked. The complimentary breakfast was prepackaged muffins and oranges and apples. Not what I expected. The hotel staff were very friendly and the room was comfortable however we did not have any housekeeping at all.

The hotel is under renovations. I wish i had prior knowledge to this. The noise was minimal. The grab and go breakfast was muffins and apples/oranges as the kitchen was being renovated as well. The room itself was clean and comfortable. There was hard water build around the tub facet.

If I base my ratings off of the room, it would be five stars. The room was very clean and tidy, beds a bit firm but other wise very clean and matched the pictures online. However the pictures that are shown online of the lobby and the rest of the area of the hotel are what the hotel is to look like in the future when all construction is complete. We couldn’t hear the construction in our room, but the lobby was another story that is where most of it is happening. Was only really an issue at check in/out. But it is definitely an eye sore for sure. There is only a Togo breakfast that consisted of small muffins and coffee, it was a bit disappointing since the pictures showed other food options. I don’t doubt it will be a beautiful hotel once construction is completed.

Would have been nice to know when make reservation that the hotel is under construction.

Yes

Staff was really cool and chill, very friendly. Thought my fridge wasn’t working, called downstairs and the gentleman at the front desk came right up to check it. It was a silent fridge 😂😂. I originally booked a king bed and got a room with two queen beds because they’re undergoing construction. It worked out even better for me cuz I had extra pillows and blanket!!! room was clean, WiFi was moving like rent was due. 10/10 will go back and I recommend

Hotel was fine, but is under renovation. That didn’t interrupt our stay/sleep, but the restaurant wasn’t open.

When we arrived at the hotel to check in, we learned that it was under renovation (changing to a Hilton) which started a couple months ago. We booked at the Clarion last year—it would have been nice to have been informed in the meantime of the renovation and that the restaurant/breakfast was not an option during our stay. Other than that, the hotel was fine.

The stay was very nice, even while being renovated. Room was well maintained and the staff was friendly!

Our room was clean.They are updating Hotel so there was alot of materials inside and outside the facility.

Location and cleanliness were great. Very safe. Property under renovation so less amenities and no ice machine available at all.

Under construction. Constant noise from contractors drilling and no access to amenities due to it. Not what I paid for

Great

Everything was as expected

Staff is great! The property is going through a remodel, so it’s a little chaotic during the day. If you’re looking for a better than decent room with a few amenities not available and a awesome room rate I wouldn’t pass it up.

They did not have a room

The place in is in reconstruction, and there's dust trash all over the place plus near zoom to go. Breakfast is just coffee, nothing else, yeah, it has a cupcake in or 2, but no bananas, no nothing chewy bars or nothing which is c*****

room was dirty, uncomfortable bed, ghetto lobby, no breakfast

During booking the site failed to mention the fact that it was under construction.There is furniture all over the place, there is dust everywhere, there is no breakfast other than prepackaged muffins and coffee and they refused to refund our money cuz they said they did in fact mention that it was under construction. The spot to find that info was under "policies"... thats not a policy. That should have been at the beginning where its easily found and not made to feel like they were hiding the fact that its under current construction. Had i known it was, I would have never booked a room there. I would have found somewhere else. The info they left on the site also stated that they would only be doing construction on the weekdays during the hours of 8am-7pm but upon arriving they had a sign which stated they would also be working on sat as well.... also at 8am but ending at 1. We had driven late into the night and arrived about 2am so i was exhausted. They were not helpful when trying to figure out how to resolve the issue. They said since it was in fact listed that it would be under construction that we couldnt get a refund. I sat on the phone for over an hour trying to talk with the 3rd party company that i booked through and was only told that i still wouldnt be able to get a refund. The whole situation is ridiculous and i will NEVER stay at this hotel again, even when its finished being remodeled. Please save yourself the trouble and pick another place to stay.

This hotel is under major reconstruction and should not be open while doing so. Most of the lobby is closed, there’s debris everywhere in the entryway and lobby, cords were hanging from the ceiling on the second floor… I wish I knew this before booking. It was not a good experience.

Normally don’t give bad reviews but the bathroom still has hair on the floor and walls and the carpet wasn’t vacuumed well.

The front desk staff were excellent, very knowledgable, and friendly. Hotel was under construction so breakfast was non existent and no coffee available the 2nd morning at all. The room was in good condition, comfortable bed and quiet until the outside workers started in the mornings, but we didn't find it to be a problem. Very close to lots of restaurants, waterparks, movie theatres etc

awesome service

No amenities and not that nice inside

Bed was hard and mutiple light in the room were broken. Also the have a light that blinks all night long over the bed to tell you the smoke alarm is working. They stated doing heavy furniture moving above us at 8am.

The bed was horrible, I was unaware of the renovations that was taking place when I booked the room so dust was everywhere and I had to deal with the noice of the work that was being done and the heater in the room wasn’t working properly

A little bit of dust and such due to construction but hotel was fantastic. Staff was super helpful. Going to be a beautiful place when they finish the facelift. This hotel worked well for what we had planned.

If I knew this hotel was under construction I would never booked it. This is Expedia's fault for not advertising this Hotel as under construction. There is no really breakfast but a Coffee and Muffins to go.

The room was comfortable and clean but there was construction going on at the time when e got there and no where was it mentioned when we booked aviut construction.

The staff were great, but the place is under construction so it looks run down and semi- abandoned from outside and the rooms that are available need matinance

The staff was very friendly, and both the facility and room were clean and well maintained. My only critique is that the complimentary shampoo, conditioner, and soap bottles appeared partially used and were quite small—there wasn’t enough for a full shower. While I could have requested additional items from the front desk or brought my own, this is simply an observation for improvement.

They are under renovation right now so that might be why breakfast was nothing but a muffin and coffee, when I thought the description said “breakfast buffet”-but no, it was not. Only the 2nd floor was open. The room was okay but air conditioning didn’t work and the air kept getting hotter when we set it lower. They offered to switch our room, but we ended up just turning the whole thing off. Overall, we slept well; comfortable, clean beds. Polite staff; they did their best under the conditions.

Property was under a renovation while we were there, which is why we reviewed it as we did. For what we spent on our stay, it was fine! Great location, friendly staff, and would stay there again!

Quick check in clean room

I could not make the trip due to an emergency illness. Property would not refund any of the stay. Will never use this brand again.

Check in was not the best. I use a mobile ID and apparently that’s not acceptable here. They allowed my husband to do the check in so it worked out besides that the room was nice and the staff was very attentive. The beds are not at all comfortable is my only complaint

Great stay. No issues. Would definitely stay again.

Not staying in this chain

Very nice staff, clean comfortable rooms!

Very clean,

.

The room was clean for the most part. The bathroom had all used lotions and toiletries. The toilet seat was literally cracked and broken in half.

Nice place to be

It was good

yes

I would not have made reservations at this hotel if Expedia had mentioned it was under construction/renovation and there was no food service available and the ice machine did not work.

Posting did not state that the hotel was actively being remodeled and to expect disturbances. Hotel information stated that a breakfast was I

The room was ok. The hotel was in the middle of updating.

Clean room. Welcoming staff.

Nice and clean hotel

The AC didn’t work. When ask to have fixed or move us to another room the woman said she did not the authority to do so and she couldn’t reach the manager. The next morning the manager moved us. No refund was offered for the night no rest at 80°

It would’ve been nice to know it was in the process of being renovated. But it was ok

Did not tell us that they had renovations and construction going on and the heater wasn’t working. Customer service wasn’t that good of a help.

Great location right by Grandscape

Renovations going on so just two floors available and no restaurant. Staff was friendly and it was a great place to stay for my purposes. Easy free parking

Everything was good just wished we would of been aware of the construction going on and they had construction equipment blocking a wheelchair access point …other than that it was ok breakfast was pricey as listed $12.99 buffet but we didn’t eat there

No breakfast as stated

.

The room smell like cigarettes smoke

First night AC was not working so slept in cold weather, most of the areas are closed as construction going on, was told there will be breakfast but only saw cupcakes and coffee,

Hotel was great, only complaint is the A/C in the room didn’t cool well. Other than that, great staff and great hotel!

Good atucf

Check in was easy.

Property is being remodeled , really clean and friendly staff. Only negative all night long we were unable to sleep because there was constant banging above us .

Staff is great. Hotel is great. However the 1 time out of 40 stays when I had a problem the manager was unresponsive and never answered my email.

Very safe and friendly

In my opinion, if you’re going to say breakfast in the morning. It should be some type of breakfast and not just apples and muffins.

Housekeep stole makeup out of the bathroom when cleaning room, staff and GM did nothing about it nor was I contacted back. The hotel is under construction, does not look as pictured.