Residence Inn Houston Sugar Land/Stafford

Great place to stay

Front desk agent very helpful

Staff and room

The Staff were very Kind and Helpful, the Rooms were very Clean and Tidy, and there were a good amount of Amenities provided without charge like Paper Towels and Coffee.

Very helpful and polite staff. The hotel was right off the expressway and was near a lot of restaurants/shopping centers. N/A

Hotel staff were very kind, polite and professional.

Wonderful couples trip experience

The room had holes in the curtains and liners. You can see clear through both. There was trash in the hallway. There was a stick propped against the door so it wouldn’t lock.

The stay was wonderful.

Location and customer service Outdated

I frequently stay at Residence Inn properties, but unfortunately, this was by far the worst experience I have had. I hope management will address these issues to improve the quality and comfort of future guests’ stays.

We were very happy with our stay and would absolutely stay here again. In fact, we would happily stay here many more times in the future! Highly recommend this hotel to anyone looking for a clean, comfortable, and enjoyable place to stay. We can’t wait to come back! ❤️

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We had a great time and will stay here again

If I have stay over in Houston I will stay in the same place. I always stayed in high end hotels. I skeptical but it was changed completely. I recommend this anytime to my family and friends.

The hotel was in a great spot near many restaurants and shops. The helpful staff greeted us warmly every time they saw us. A special shout-out to Sincere forgot his first name , who checked us in and made us feel genuinely valued. Although not a brand-new property, it is very well maintained. Our room was spacious, featuring a comfortable bed and a well-stocked kitchen. Despite being close to the highway, the room remained quiet. The complimentary breakfast offered a great hot selection and a fun oatmeal bar with many toppings. We will definitely stay here again.

Wifi doesn't work for ps5

Good rate, but very old looking. Time for a makeover.

Good job N/A

🤗

Our stay here was fabulous! The staff welcomed us with a small gift bag of cold water. I definitely felt the southern hospitality here. Most of them seemed content at their work and there was always someone available to assist us if we needed something. The breakfast was good, they had waffle makers, eggs, sausage, coffee, yogurt and fruit. They do switch up the breakfast menu day to day which is nice. The property is a bit dated but it is clean and fairly well maintained. When I am back in the area, I will stay here again.

The location is great. It is always clean, and the staff is very personable and helpful.

Everything was great! Very nice staff, nice breakfast, cleanliness, provided everything that was listed.

The room I stayed in smelled mildew and the toilet ran for 2 days. Breakfast was OK could've been better. And overall staff was OK but not the best

Nice location. No house cleaning daily.

Nothing Everything

The worker was very kind. However, the room has roache and the bathroom was old. The staff moved me to another room, but it was the same.

Major issue with bathroom cleaning specially the toilet was really bad. There were small bugs flying around in the toilet bowl that ruined the whole experience.

Water didn't get really hot. It was lukewarm.

The staff has great customer service

I am a frequent guest here and will continue so, enjoy my stay each time

Great location, convenient, good breakfast, spacious rooms, quiet, clean. Great staff, especially the African American kid at reception, very courteous and helpful.

Nice area It could use some updating

Everything is perfect , from the parking lot to the customer service

Great, Clean, location is great!

Flea's in bed

The hotel is very dated & is in desperate need of renovation. Carpet on stairs and rooms look very dirty. The walls are stained. I had a couple of dead cockroaches in my room. The shower was dirty. The reason I booked it was because it’s the only hotel in the area with a 2br suite. The only good thing is the basketball court. My son & his friends enjoyed it.

Everything exceeded my expectations

Our room was “tired”. The carpet was torn and frayed at the edges. The walls and bathroom were stained, and there was an unpleasant odor that hung in the air. It was also very noisy.

The property is very old and is not maintained. There is a broken tile piece in the kitchen area and a long leak stain in the roof. The common areas smelled like bug spray and it was awful. Lift was old and the door closing was not normal.

My stay was great. They need adequate security. Someone was trying to remove my truck grille in the parking lot, but was unsuccessful.

The hotel needs to be demolished and rebuilt ! And The smell of weed smoking in elevator was overwhelming

it was okay the breakfast could be better

Room was clean, staff was friendly and check in was quick.

Good stay

Was a good location for our plans and suite was perfect for kids to have their own sleeping area.

Everything was perfect!

Everything was great

Was very cleaned

Clean

Great location close to many places ! The carpet on the room was a little smelly and so as the room. We requested trash removal and thy didn’t come.

Ok

The property is always clean the staff all over are excellent That I had to leave

Great service

Everyone was super friendly and accommodating

Pets allowed in the hotel

Facility needs upgrading. More detail cleaning by housekeeper

Good

Convenient

Good stay!!

Clean

We stayed here 2 nights . I walked out to my car with a few bags , the gentlemen at the front desk said “have a great day” no later than 10 min I walked back in , grabbed a coffee , and he asked “ are you staying here in a very condescending tone “ I said yes and held up my key and informed him I had just walked out 5 min ago: no apology or anything . Made me feel like I needed to prove to him I was a guest was disappointment , and lack of attention to the guests of the hotel . As someone who is the first person you see when you walk in the hotel , I would strongly consider training the front desk to be friendly and attentive to guests .

Cockroaches in the room...

While the staff were pleasant, the hotel is old and in disrepair. We had giant holes and stains on our carpet, the furniture was banged up, and the bathroom was in rough shape. My child commented, "this is gross". Definitely not up to Marriott's or my standards. Very disappointing.

Nothing, all good

I would recommend others to stay there.

It was a last minute stay since we were still without power. I forgot the name of the young man that checked us in but he was gracious and courteous and provided us with a pleasant check in process. He even delivered extra blankets and pillows for us! I would definitely stay again!

I love this location. The staff is amazing. But the toilets need an upgrade! They are super low & super small.

I didn’t like that the toilet wasn’t flushing. We checked in on Saturday and reported the issue. We were told that the problem was corrected which wasn’t true.

Friendly staff. Older but decent property.

Staff was very friendly. Room was nice. Breakfast had a good selection. Hallway was a little dirty. Carpets could use a good cleaning and trash was left in the hall the whole weekend we were there.

Hotel room was nice but checking in was not. I stood outside for about 15 to 20 mins calling and ringing the doorbell to get inside and check in.

The only complaint I have is that the toilets are so small & sit very low. Ive stayed here 4 different times in the last 6 months & every room has the same small, low toilet. Please upgrade them to the higher button push toilets. Other than that, I qlwqys enjoy my stay.

This was my friends & I second time staying here this year. The staff is very friendly. The only issues i had is that we saw roaches in the kitchen this last time & there was no pan available. I'll stay here again because of the wonderful staff.

We easily find a place to park behind the Harley dealership, my bride and children stay in the vehicle so I can check us in after making reservations online. There is a police officer in the parking lot taking a report from someone, sounded like a theft issue from what I could hear. Get inside and there is a solo employee on the phone, looks up, but does not acknowledge me as a customer. She was dealing with a government employee looking for a discount. She leaves for a minute to go and fetch the manager from her smoke break, and I quickly realize why the lobby smells like a casino. Now they are both on the phone, still not acknowledging that I exist in front of them. Finally get some room keys, pull out the beat up mattress for the kiddos and check out the rest. Mold on the windowsills, some weird deformity in the middle of the main mirror, and a bathroom door that clears the toilet by a couple inches. I am about 6ft tall and was eye level with the shower head and bumped my arms on the ceiling when trying to use the RV sized shower. Pool is tiny, trash cans were full. We regret not staying somewhere else, but there aren't many options with bedrooms.

Stay was great. All the personal was very nice. Only problem I had was with the smell. The hall smelled like urine.

Excellent service 👏 👍 👌

The room was not at all dusted properly. With having severe dust allergies, couldn't sleep the whole night. Food was just ok.

Stay was very comfortable.

The rooms, kitchen, and bathrooms were clean. The toilet bowl rim was black and that put me off. I would still stay here again.

Great quiet place

I had a great time there, the customer service was excellent and the room was clean and the bedrooms were very nice and the room was spacious enough to entertain guest . I will definitely be back.

The property was very clean the room was comfortable. The only thing we encountered was there was absolutely no ice available when we arrived and we had to go to the store to get some. We stayed here because we went to a concert at the pub fountains across the highway.

Parking was difficult at night due to a full lot. We had to park in the hotel lot next door

Affordable pricing and close to family that we (myself and husband) were visiting. Front desk was nice though no wow factor when you enter. The halls and room were a bit drab and dated. The room was ok with normal wear and tear. Bed was semi-comfortable. The kitchenette was a nice and practical feature. It had all the amenities we needed, just needs a little updating. Also, the toilet was very low to the ground. We didn’t explore the entire hotel. I did use the treadmill in the very small fitness room and had to use my own antibacterial wipes to wipe down equipment and no towels were readily available. Overall, the stay was pleasant given the on-going pandemic. No unfortunate events but unsure if we would stay here again.

Hotel is in very poor condition. Strong smell of animal urine in room. Not up to standard for Marriott.

Great place even better for the price. Easy quick check in easy quick check out. Due to COVID I would suggest plastic silverware etc be made an option for guests. Overall nothing negative to see everything was great.

Very quiet atmosphere The staff is very professional

Exceptional service. It's like my second home. It has all the amenities that's needed.

Due to COVID nothing was available and this wasn’t told to us during booking or checking in. No discount due to this either. Other visitors were rude and staff helped but didn’t believe what was told to them. Love residence inn, which is why we stayed but NEVER staying here again!

Some coffee stains left on counter that I had to clean up. Everything else was fine

I like that it’s very quiet and clean. It was a little different because you had to clean your own room due to Covid-19.

Room was very clean. Everyone was super friendly

Great service. Clean, comfortable room.

Would definitely stay here again