Hampton Inn Houston/Stafford

Very convenient, close to Smart Financial Center. Nice friendly staff.

The only problem was the Ac made noise from 12am - until we checked out.

Variety on breakfast items.

Clean and quiet room.

The pool has rust on the floor and or dirt smells heavily of chlorine they charged me for my service dog even though i showed them proof the dog was a service animal

No access to the gym and pool. The hotel is under construction. The AC window unit in Room 120 was making a very loud and annoying sound all night. It was a terrible experience. Will not recommend at all.

The room was super clean, and the sheets impeccable. We will definitely stay there again.

Great Stay....near all the events and friends and restaurants.

Saw them after waking up in the morning. Spoke to reception desk and they sent maintenance staff to locate the cockroaches with cell phone torches.

Clean room and good wibe

Thank you for reaching out regarding my recent stay experience. I booked a non‑refundable room through Expedia and intended to select July 13 as my stay date. Unfortunately, I accidentally booked for the wrong date. I noticed the mistake immediately and contacted Expedia, who then reached out to Hampton Inn on my behalf. Despite the fact that the error was caught right away, Hampton Inn declined to adjust the reservation or offer any reasonable accommodation. While I fully understand the non‑refundable rate, I did expect at least some level of flexibility — such as applying part of the payment toward the correct date or offering a reduced rate for the updated stay. The lack of assistance was disappointing and did not reflect the level of customer service I have previously experienced with Hampton Inn. I hope this feedback is helpful as you review the situation. Sincerely, Pamela

Room clean, breakfast ok and no problem with the packing.

Ac units have to be checked, had a slight funcken smell but thats all

Wonderful stay!

Everything is good

The room was hot 🔥 the entire time I was there. The night clerk refused to give me another room after I informed her about the air not working. No one came to check it until I called again at 9 am. Towels smell like pool water. And the sheets smell the same way. I'll never stay there Again!

and under the tv cabinet front fleece Breakfast area on the cloth cover chair found fire ants overall it is not clean Hotel Bathroom was clean

Room was clean but had a weird smell upon entering. Breakfast was great! Staff was helpful!

Period period the phone in the room did not work. We informed the front desk, no one came to fix it.

Exceptional

Superb

A little dated premise

Good basic breakfast, clean rooms and welcoming staff

Beds were comfortable but the a\c struggled to keep cool. Was not informed that the place looks like it's shutdown because it's being heavily under remodeled, I payed for my stay with booking the person at the desk was charging me additional fees and a deposit on top of that not a problem paying it but would of like to been informed prior to booking there. Funny smells coming out of all different places for example the elevator. I just know I won't ever book there again.

Beds were comfortable but the a\c struggled to keep cool. Was not informed that the place looks like it's shutdown because it's being heavily under remodeled, I payed for my stay with booking the person at the desk was charging me additional fees and a deposit on top of that not a problem paying it but would of like to been informed prior to booking there. Funny smells coming out of all different places for example the elevator. I just know I won't ever book there again.

We moved over to the Holiday Inn Express in Stafford. It was cheaper, and much, much better. Much better breakfast, two elevators instead of one, two chairs in room instead of one, 24-hour hot coffee on a machine (not available at Hampton Inn).

Passable

Staff was helpful and property was clean.

There was a hole in my bathroom ceiling that was blowing in dust so bad that I had to use my inhaler. Also I killed 3 bugs in the bathroom. I could barely sleep thinking there were more bugs!

Location, clean, affordable

Location, clean, affordable

Breakfast was great both nights

Everything was good.

Not one thing It was dirty and staff was rude

Not one thing It was dirty and staff was rude

My family has stayed at this hotel more than 4 time the past 2 years. Breakfast is alway great and enjoyable. The rooms ate always neat and clean.

Good

Pool is horrible, Jose was nice and friendly, they're doing construction so plan on hearing drilling and loud noise. The pool needs a major update. Not a great experience.

Exceptional

Parking is okay Property is built wrong they are still fixing a lot! Our lights randomly went out n i so happend to check the door in our room which was UNLOCK both ways and led to another room .. ( that couldve been danger if the wrong person was on the other side)

Passable

The breakfast was good I made reservations for three and my room wasn't ready until four

I made reservations for three and my room wasn't ready until four

I love this hotel. They are remodeling but it was a great

Great

Bad

We're disappointed with the receptionist that attended to us when we wanted to check in.she was unprofessional and didn't give us a good room initially and wanted us to pay additional fee to get us our room. Our check in experience what not good, we've to shout our way to get a better room. The initial room she gave us was filthy and beside a construction equipment

We're disappointed with the receptionist that attended to us when we wanted to check in.she was unprofessional and didn't give us a good room initially and wanted us to pay additional fee to get us our room. Our check in experience what not good, we've to shout our way to get a better room. The initial room she gave us was filthy and beside a construction equipment

The pool was green. Remodeling is in progress on the first floor, but there are so many places to trip and fall. The room was pretty clean.

Renovations

Very good

The hotel was under renovation

We have stayed here before one other time. That time was very good and we decided to give it another try. This time we were put on the first floor. And, I should say I know they have been under construction both times. We had a dog in the room next door who seemed to be left alone. He barked most of the afternoon we were there and barked again early in the morning before 7 a.m. There was also lots of construction going on the floor above us. The receptionist told us they should be done by 5. And, for the most part they were, but they started up again around 7:15 or 7:30. We probably won't be staying here again because of these problems.

Breakfast was amazing. Well stocked and very clean Front desk was not staffed well. We had a hard time finding someone to help us a few times.

I didn’t have breakfast. The availability of the baggage cart was good.

Ok condition.

ABSOLUTELY HORRIBLE!

The Hotel is under Remodeling Construction. A lot of excess noise, and fire alarms going off. Should be at a discounted rate will the remodeling is ongoing.

Room was fair and outdated but was still fairly comfortable and they were doing some remodeling in the lobby area. Staff was really nice.

Staff is very friendly but the location not so clean.

Excellent all around

The front desk lady had zero personality. She never greeted me or said anything friendly. She just asked me for my card, gave me my key, and told me it might be noisy during the day due to renovations. The room definitely needs renovating. It was old and falling apart. I was very surprised because I've never had this experience at other Hamptons. I will not be staying at this location again.

Bathroom

The service was poor. No Cart, The room was never clean, and the service desk manager was not helpful. The bed was not made despite the insistence and request

Other was no baggage carrier to take our luggage to our room. I am 72 years old with medical problems. It was quite a struggle for me and my wife.

Good hotel close to Houston it was perfect for family trip

Great option for a budget hotel.

Overall it met our needs. It was quiet, good shower water pressure and comfortable bed and pillows. One thing that was dangerous, in my opinion is the device on the bathroom door for holding clothes- it drops down automatically and is at the wrong height. I was struck in the face by the device , near my eye and it could have caused major damage. We were able to park our car to be able to see it from our window. The location was perfect for all the places we needed to go to nearby.

The staff was very friendly, especially the young lady at the front desk that checked us in and out. I believe her name started with a L. She greeted me everyday that she worked.

N/a

Fire alarm went off at 5am in multiple rooms and none of the elevators worked.

The room was clean, the breakfast was good....air conditioning worked well. There was a lot of humidity at places in the hotel, a leak in front of the elevator door on the first floor, and the carpet in the breakfast area was constantly wet...which made stepping back onto the tile floor very slippery, but the beds were clean and comfortable. Overall, not a bad place to stay.

Needs upgrading. The hotel doesn't smell fresh. The carpets in my room were sticky. The towels were rough. The toilet paper is very thin. There was hair in my bathroom. Poor water pressure. The staff was nice but I wouldn't stay again due to the reasons above. I did use the treadmill. That was conveniently located.

Alarms were going iff at midnight. Over night staff member didnt know how to shut them off. My room had blood in the shower. Did not smell clean had to change rooms twice.

Nice clean room.

Waited for 30 min to get checked in , terrible customer service

Great customer service

Surrounded by everything you need

The

.

I reported that there were ants in my room to the staff and I was told that I would be taken care of, but no one showed up. Also, my room was a little dusty. I feel like I should get a complimentary night stay at any Hampton Inn, due to the poor service.

Enjoyed my stay.

Shower did not work properly and water was clogged. Reception at check out was rude.

Rooms were not clean. Bed skirts appeared stained/moldy and room had a very old stale smell. Carpet had not been vacuumed and there were remnants of past guests under the beds. Indoor pool was more like a public pool. Some equipment in gym was not functioning. A/c did not blow cold. Parking is limited and lot behind the hotel had multiple areas with broken glass as if multiple cars had been broken into. Definitely gave low budget motel vibes.

Cons: Interior needs updating. Stale, old smell, but not overwhelming. Water stains on the bathroom ceiling. Our bathroom door looked like someone punched a hole through it and it was repaired with brown play-dough. ADA concerns: The staff described the elevator as "the closet." It indeed felt like a closet; the entrance is very small with a tight turn. Not sure if a walker or wheelchair would be able to access the elevator (hopefully there is another elevator down the hall). Our room was advertised as "accessible," however; a large desk corner stuck way too far into the room walkway, which would undoubtedly prevent a walker or wheelchair user from accessing the bedroom area.

Lugar bien.. sin lo que no pudimos descansar pork avía demasiado ruido del piso de arriba y de afuera…

The stay was good and peaceful. Room was clean. I didn't like the hidden fee for key of $100.00 regardless if room is okay they reimbursed. I feel that should have been mentioned ahead of arrival.

Toilet seat was loosen and need to be replaced. The water from shower head was too weak.

Great stay

Location

The sole reason we stayed was for the jetted hot tube……..there was no working hot tub. Room 209 the joining room lock was broken/not functioning properly not locked. Had to remove the frame bésele for it to lock. On two of the nights there were gun shot fire near by.

Property is quite old and needs repair

I enjoyed the cleanliness of the rooms. The facilities looked great and up to date.

*unsettling odor and an unlevel floor *furniture in the room was damaged and signs of water damage on the ceiling above the windows *mold in the bathroom on walls and ceiling *towel I selected was not only used but also soiled with pubic hairs *found a pack of chewing tobacco under the towels *specifically chose this location for its indoor pool and hot tub, only to find the hot tub out of order, an issue noted in reviews dating back to Feb

The rooms were clean and the room service was good, but the TV didn't work.

They need to change the old mattresses

Room smelled of weed and felt like a sauna. The hotel overall was not clean.

Ok to stay for a night or two, but dissapointed that the hot tub was out of service when we were there.

Great location and friendly staff.

Clean, but needs major renovation

The front desk staff and housekeepers were very friendly. The bed was uncomfortable and squeaked and moved a lot. The breakfast was good and hot with many choices. I would stay here again.

There’s no hot tub at this property anymore. We stayed here in the past specifically for the hot tub, but this time around they had a cheap wall separator set up so you can’t access it and it looked permanently out of service. Also, we had to wait in our car to get a room for 3 hours. When we checked in, we were told new management had taken over and if we had Hilton Honors membership we could have checked in earlier. This was so infuriating. I will never ever stay here again!

It was good

3 floors with only one elevator. I stayed at 2nd floor room. Flooring in front of elevator feels like it is broken - it had carpet on wooden floor which was very uneven. In hallway, flooring is uneven. feels like anytime you will twist your ankle. Throughout hallway, ceiling is cut in many places, maybe some one was supposed to repair then they forgot about it.

Front desk

Air conditioner in the room did not work very well. Very seedy looking people staying at this hotel. Did not feel comfortable there.

Easy access location, with great dining options really close.

Always a good deal. Clean and convenient at a good price, in a great location.

Great

It’s was a very nice hotel with breakfast, clean and fresh

Comfortable

Customer service was helpful and the room clean ..Breakfast was free but could be better...Checkout is at 12n and housekeeping will be knocking at the door waking you up at 9am ..

The property was clean, and I liked the breakfast and the positive placards in each station of the breakfast area.

Old hotel old rooms. You k!

Maintenance is way behind. Indoor pool was green. Paint and wallpaper bubbling in areas from dampness, caulking around shower black in areas. Breakfast was poor at best.

Nice hotel in good area. Floor in hallway has holes under the carpet so be careful while walking. No air in the hallways but the room was comfortable but toilet didn't work properly

I stayed here for 6 days due to power loss at my home in the area. ALL the staff, front desk, maintenance, service personnel were without equal. I especially want to commend Antoine at the front desk. Even when the power went out at the motel due to CenterPoint working on the lines he maintained his friendliness, helpfulness, and professionalism throughout. Thank you so much for making a trying time a little bit easier.

1st day I stayed here the power was out for the entire day which made the stay unbearable especially after coming from having to be without power and sleep in the car prior to being able to book a room. Also, the night before checkout starting at about midnight, the smoke alarm was beeping extremely loud and obnoxious. I had to be up really early for work the next morning and didn’t get any sleep at all. My hope is to get reimbursed somehow.

Excellent service. Sharma is awesome.

Room was comfortable,clean &great . .. AJ was very friendly & checked on us often to make sure we were ok…