SureStay Hotel by Best Western Spring North Houston
About SureStay Hotel by Best Western Spring North Houston
Comfortable Accommodations SureStay Hotel by Best Western Spring North Houston in Spring offers air-conditioned rooms with free WiFi, tea and coffee makers, hairdryers, refrigerators, work desks, and microwaves. Each room includes a kitchenette for added convenience. Relaxing Facilities Guests can enjoy spa facilities and a year-round outdoor swimming pool. The property provides free off-site private parking and a 24-hour front desk service. Dining Experience A complimentary American buffet breakfast is served daily. The breakfast includes a variety of options, ensuring a satisfying start to the day. Local Attractions Located 4.3 mi from Cynthia Woods Mitchell Pavilion and The Woodlands Mall, the hotel is also close to Splashtown Waterpark (5 mi) and George Bush Intercontinental Airport (11 mi).
Amenities
- 24-hour front desk
- Meeting space
- On-site dining
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Multilingual staff
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Public transit access
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel reviews are generally positive, with guests praising the professional and welcoming staff, cleanliness, and convenient location. However, some guests have complained about issues with water temperature, noise, and outdated or damaged rooms.
- Professional and welcoming staff
- Cleanliness
- Water temperature issues
- Noise and outdated or damaged rooms
- 3/5
Bed is very comfortable I Was woken up at 10:45 to check out, check out time clearly says 11:30
- 2/5
I was very disappointed in the reaction I had from the front desk upon checking in.
- 3.5/5
Good
- 4.5/5
It was very clean, and quite I don’t have any complaints
- 4.5/5
It was very clean, and quite I don’t have any complaints
- 5/5
Central location with clean rooms, cold AC and a great staff
- 3/5
Breakfast was nice to be included however, would rate it 2/5. We ended up eating out so unable to save money like we thought. Only thing that was good was the mini blueberry muffins and the waffle maker. The cereal was stale :/ AC did work great though and the pool looked clean enough :) Kinda expected for the price
- 5/5
it was really clean. I liked it. there really wasn’t anything bad
- 5/5
it was really clean. I liked it. there really wasn’t anything bad
- 4/5
Location was good. Room clean. Tv was not working well a lot of no signal issues. Shower water was on the cold side for my liking. The mattress very firm, too firm for me with have rheumatoid arthritis.
- 4/5
Tv was not working well a lot of no signal issues. Shower water was on the cold side for my liking. The mattress very firm, too firm for me with have rheumatoid arthritis.
- 4/5
It was decent especially for the price. Room was clean, pool was functional, breakfast was consistent and good.
- 3/5
The front desk clerk was short and not very friendly. Our room key didn't work the 1st 2 times, so he had to assign us to a new room. He not once apologized and seemed annoyed. The room was very hot when we arrived and took 3 hours to cool the room down.
- 4/5
We loved that this hotel is so close to everything we needed from groceries to entertainment and more. Staff is very helpful and friendly. The room was very clean but could use cosmetic touch ups and a new door seal. Also they should require vehicles that take up 5-6 parking spots to park on the ends of the building instead of right in front of the rooms.
- 4/5
The air conditioner worked really well
- 4.5/5
Superb
- 4/5
Okt
- 5/5
Check in/out was seamless. All staff were extremely warm and welcoming. The room and bathroom were cleaned perfectly. Some updates to the bathroom are needed but overall, I didn’t have any issues. Great location. Near a lot of restaurants that are pretty much walking distance. Easy access to the freeway. I would definitely stay again.
- 4.5/5
Location
- 4.5/5
Location
- 4/5
Room was clean and smoke free.
- 4/5
Nothing really
- 0.5/5
The location was great. We did not have any hot water for both nights we stayed there even though we let them know early the morning after the first night. We booked and paid for a room with a kitchenette but they put us in one without and didn’t let us know. I am pretty sure they would have just taken our money had we not said anything. When I called the front desk as soon as we got to the room, the lady said there was nothing she could do because there were no rooms with kitchenettes available and we would have to go in the morning to talk to the manager, which was very inconvenient because we had plans early that day. DO NOT GIVE A RESERVED ROOM AWAY JUST BECAUSE THE PERSON WAS ALREADY STAYING THERE!
- 0.5/5
The location was great. We did not have any hot water for both nights we stayed there even though we let them know early the morning after the first night. We booked and paid for a room with a kitchenette but they put us in one without and didn’t let us know. I am pretty sure they would have just taken our money had we not said anything. When I called the front desk as soon as we got to the room, the lady said there was nothing she could do because there were no rooms with kitchenettes available and we would have to go in the morning to talk to the manager, which was very inconvenient because we had plans early that day. DO NOT GIVE A RESERVED ROOM AWAY JUST BECAUSE THE PERSON WAS ALREADY STAYING THERE!
- 5/5
Exceptional
- 3/5
It was okay not what i thought it would be. Would i stay there again probably not
- 1/5
Location The caving floor on the side of the bed felt very unsafe. I went to sit in the desk chair and rolled halfway across the room due to how uneven the floor was. I called the front desk to ask for another room and he told me that they were fully booked. I watched more patrons come and check in behind me and they were accommodated
- 1/5
Location The caving floor on the side of the bed felt very unsafe. I went to sit in the desk chair and rolled halfway across the room due to how uneven the floor was. I called the front desk to ask for another room and he told me that they were fully booked. I watched more patrons come and check in behind me and they were accommodated
- 4/5
Very good
- 0.5/5
It looked run down, did not match the photos.
- 2/5
Had a non smoking room and person nex door was smoking and was coming thru the ac also had a leak from the ceiling the last night . I would suggest to put people who smoking in a smoking room even if they smoke put side
- 1/5
Stayed here when my A/C went out at home last night. The floors and the sheets were dirty. When I pulled back the covers on the bed, there was a dark strand of hair under the sheet. The sheets and pillowcases were stained with makeup and who knows what else. I just felt like I couldn’t touch any surfaces. It looked like the door had been kicked in at one point because the screws on the base of the door chain were so loose they were almost falling out and part of the door frame was missing underneath. I didn’t feel secure or comfortable at any point in the night, but I made the mistake of not doing my research before staying here. I feel like staying here was a risk to my safety and health.
- 5/5
Great room
- 3/5
It
- 1/5
I rent to the room for 2 days and for 2 days. I told management that I needed a television. Because the television in my room did not work on the second day.He attempted to try to get the tv to work.But he never came back to actually finish the job.So therefore I went without a tv.The entire time I was there,
- 5/5
It
- 3/5
Great location and clean rooms
- 3/5
Room was clean, air conditioner worked great. Not too happy that guests were up past midnight in this area making noise. Pool was clean.
- 4/5
Had to use 2 pillows for comfort other than that good stay
- 5/5
Great location! Less than 10 mins away from EVERYTHING in the Woodlands area. Staff were very friendly and helpful! Especially with our late check out!