La Quinta Inn and Suites by Wyndham Houston Spring South

The room wasn't properly cleaned from the previous occupant. Trash was in the garbage receptacle in the room. The room had a moldy or foul smell, the covers smelt sweaty and there were strands of hair on and between the pillows.

King suite was large and comfortable.

Exceptional

Cleaning everyday is necessary for a healthy environment. Staff did not clean the room for my 3 days stay.

Exceptional

Exceptional

Room was clean!

We reserve two rooms and when we get there first we have to wait about 10 min until the lady came to help us, then she told us they no have hot water on rooms . We didn’t have another choice because it was 2 :30 am

Clean No HOT water had to shower in cold water and tv had a line on the screen making it hard to watch

the room is decent size and well equipped no hot water during for 5 consecutive days, 1 or even 2 would have been understandable, but 5 days? I could not had a decent hot shower during my whole stay.

We were not able to stay at the property. Upon arrival after a long trip we were advised that they do not have hot water and that we would need to shower with cold water. We therefore cancelled the reservation and had to find somewhere else to stay. So we can unfortunately not give a proper rating which is a pity as it looked like a nice place to stay. We were not able to stay at the property. Upon arrival after a long trip we were advised that they do not have hot water and that we would need to shower with cold water. We therefore cancelled the reservation and had to find somewhere else to stay.

Bad

Hot water was not working

Not the best breakfast I've had at hotels.

Nice clean room. Not the best breakfast I've had at hotels.

Bad

No hot water at all, no refunds or discounts

It was very quiet No hot water

We have stayed at this location a number of times, this is always our hotel of choice when we are in the Houston area, the only thing is we NEVER get our deposit back. I have made front desk aware and nothing ever gets resolved.

We have stayed at this location a number of times, this is always our hotel of choice when we are in the Houston area, the only thing is we NEVER get our deposit back. I have made front desk aware and nothing ever gets resolved.

It was very quiet No hot water

they didn’t have hot water and said that they was gonna refund me but that didn’t happen

they didn’t have hot water and said that they was gonna refund me but that didn’t happen

No hot water Rude staff No discounts offered even though there was no hot water for 2 dats

Rude staff No discounts offered even though there was no hot water for 2 dats

Exceptional

No hot water the whole stay, my room smelled like a wet dog. The staff was very friendly and took care of me.

The hotel had no hot water running. If I wouldn’t have called to let them know I checking in late I would have not known they had no hot water running.

There was no hot water for 2 days. Breakfast consisted of a couple bruised oranges eggs and sausage. Waffle mix tasted very off like it went bad.

No hot water, management couldn’t do anything until Tuesday this was on a Friday

Couldn't get the TV to work in the room I was given. Shift manager was kind enough to switch me to another room close by. Although it's not something I would use, there is always a sign saying the pool is unavailable. No milk for cereal.

Enjoyed my stay at the hotel. Staff was friendly, cleanliness. Love the breakfast they served

From customer service to the room itself was terrible!

Everything was ok had no problems that couldn’t be resolved noisey refrigerator but I unplugged it and notified the front desk.

Nice, comfortable, safe place with decent breakfast. The pool and laundry facilities were not available or functioning which are reasons we chose the facility. With the pool closed, the lack of outdoor space or seating was disappointing. Overall, we had a nice stay and made our own outdoor space.

Clean facilities and well maintained with modern utilities

Let me say that the front desk staff is amazing. The smell of the building and the cleanliness is so sad. Upon our arrival we were placed in room 315. Upon inspection we found a huge big toe nail on the floor between both beds. I went downstairs and we were moved to room 201. Upon that inspection we found a yellow sticky substance in the bottom of the refrigerator. I tried to wipe it out but was only slightly successful. I was going to let it go because we were tired and had just wiped down two rooms. The following morning we wake to a roach in the bathroom. At that point we were ready to go home. With that said. The front desk staff are amazing…just work on the building.

Easy friendly and clean…thank you!

Will probably stay here again because nothing happened that hasn't happened before and the front desk was responsive when I contacted them.

Good

When I checked in the man behind the desk was great but the next morning there was nowhere to be found for over 20 minutes. The breakfast was great except since we got there alittle after 9:15 the lady seemed ready to put stuff away.

No surprises. As expected

The TV did not work, the pool was out of service

Checked in and checked out within 30min of being in the room

The staff was very friendly and helpful. The washer and dryers available for guests need some updating. The pool was closed for maintenance which upset my kids they were looking forward to swimming. The AC took a while to cool the room but it was fine. The breakfast was very simple which they had a few more options available. Overall we really enjoyed the cleanliness of the hotel and the staff being welcoming and friendly from the moment we checked in to the moment we checked out.

Todo limpio todo excelente excelente ubicación para lo q necesitaba

It was good just was roaches big ones

Room has a foul smell

It was a good location. But I was charged double for incidentals and still have not received the credit back. 2nd message left and left message with front desk as well. It's been 2 weeks.

The staff were AMAZINGG!!! but the hotel was not so good honestly! When I first walked in there must of been a leak in the ceiling so the rug was wet and sappy! When I went to my room it smelt mildew, so then I i was moved to a different room! I still smelt it a lil bit it was bearable! Then the pool was down my whole stay (week)! The phone didn’t work, remote had tape on the back! And it just wasn’t the best stay! But staff were really nice!

Clean convenient always consistent

The pool didn’t work the staff was nonchalant. The lady that Sunday morning was the nicest but she wasn’t nice that Saturday evening if it’s the same lady . I’m not sure. But I’m not going back . The cover had a stain . & was sheets not really a duvet.

The room was not up to standard for me. However, I did not report anything wrong. It was not satisfactory for me

First off the site says swimming pool available the swimming pool was not available due to maintenance. There was no seating on the outside for me and my family. The staff was horrible. The whole hotel smelled awful at breakfast. The milk was spoiled.

The staff was amazing. The breakfast was tasty. But I was not told that the pool was shut down u til after I checked in. That was disappointing and I was not going to go somewhere else after I had already paid.

Rude night clerk, couldn’t understand what he was saying.

No hot water in the shower or the sink A/C leaked and didn’t cool the room Parking was fine And the staff was fine as well

No hot water in the room

Breakfast was from 7-10 so Saturday morning breakfast was ok & Sunday by 8 they were completely out of waffle mix & when asked lady didn’t understand she couldn’t speak English so she shrugs her shoulders. Instead of the lady getting someone else she just walked off & started talking to the other lady that was in the room that was close by. They just a chit chatting instead of cleaning up the dining area they had stuff all on the floor and counters. The sitting area to eat was horrible tables were sticky, food all on the floor, just a complete mess.Trash cans were overflowing with trash

My room water temperature was terrible. I stayed for two days; didn’t matter what time of day I showered or used the bathroom sink. Having to take cold showers is unacceptable. Then while ironing the iron stopped working. I called down to the front desk; staff replaced iron Then I was told that the original iron didn’t belong to the hotel. Laquinta is known for waffles during breakfast; they were out on my last day, no yogurt, cranberry juice and oranges. My advice to any future guest would be check your water temperature as soon as you check in your room.

Staff members made it easy to process and check in. Help alot, quite friendly

Took forever to check in w were waiting in lobby for 2 hours , did not get a room key till next day so hotel staff had to let us in room every time we left the room ( uncomfortable) the breakfast was horrible , the pool was closed even tho I called ahead of time to ask if it was open , they gave us a room that was still under construction , our shower was missing the tub ! Literally no tub ! Just concrete I almost slipped luckily I grabbed rail ! Never again staying here ! Do not recommend

It was a pretty good stay for the price. The staff was friendly, and check-in and check-out were quick and easy. However, the room and the floor we stayed on had a bad smell. I thought it smelled like mildew, while my mom, who came with me, said it smelled like dirty mop water. Other than that, we enjoyed our stay.

The staff was very nice

My room ac did not work properly and it smelled bad!

was clean staff good ac was good parking was good.

Property was well maintained and parking lot was easy to get to and had adequate space and lighting.

Very nice place. Excellent service.

Perfect area just in outskirts

Breakfast was pretty good!

Everything was good , clean , stuff was nice , but when We got there the pool can’t used so my kids were kind of sad a little bit but overall we like it

We couldn't get into our room and the staff had to let us in. The ac did not work

The most frustrating check-in I have ever encountered. Upon check in, the clerk said my card was declined and tried it not once, not twice, but 3 times. Then, I tried another card. He tried it twice. It too was declined. Walking away from the desk back to my car, I called the first card company. They did not show the transaction at all. I kept the customer service representative on speaker, as I went back to the desk, and told him the transaction was not appearing on their end. The desk clerk looks at his screen and says, “Oh, I didn’t enter the amount.” Takes my card, swipes. It goes through, and said “enjoy your stay”. It felt a little like, “oh well”. He embarrassed me by saying , 5 times, your card is declined and NEVER apologized. The room was suggested by a wedding party. At least, two of the rooms of our friends, had NOT been cleaned. The pool was chained shut by order of the HEALTH DEPARTMENT. The halls wreaked of marajuania. When calling cooperate, we’re told La Quinta is run by the owner not the corporation.

Nice staff and clean rooms. The breakfast was just ok

Great customer service but the air conditioned in cool. The room felt humid. The bed was not comfortable. Pills were flat. They need to replace pillows for sure.The ice machines didn’t work but one on the third floor pool was closed. Parking lot lighting was not good no security. The snack bar did not have many selections so it was a little inconvenient for us. breakfast needs improvement within an hour. Everything would run out and the lady in charge said that that was it for the day. so would I recommend this place to friends and family members maybe not. It was my first time staying there and was not very impressed.

It was a satisfactory stay. I was able to do an early check-in

The room was not clean. There was leftover food from the previous visitor in the microwave. Chewed up gum thrown under the sink my the blow dryer. Refrigerator not working.

The staff was lovely! The building and lobby were nicely kept. The room may have seen better days. There was a large red stain in the corner of the room, fraying carpet at the edge of the entry and carpeted portion of the room, a decent sized clump of hair stuck to bottom of the curtains, and no back on the remote. We only stayed 1 night, but if our trip had been any longer we may have asked to change rooms.

Felt bad for the staff, seems like a great group in a bad place.

Good

Parking was easy and secure. Everything was very clean. Bed and pillows comfy. Staff veey friendly and helpful. Breakfast great too!

Smelled like cigarettes

Stayed for one night. Had all that was needed for my stay. It was clean enough for me. Would stay here again!

It was a nice experience, I was in town for leisure and it was perfect

Rooms were nice and clean. Wished the shampoo and soap were a little bigger than just a squeeze out of them. Pool was closed so that was a minus but overall it was a good place to stay with the family

Everything was good room was clean. Lobby was clean breakfast. Staff was nice. I really have no complaints if I ever come back again I will stay here again.

Nice clean room, staff was friendly and helpful. Breakfast could use some options and not enough fruit but it was nice to have each morning. Pool was closed when I was there but looked nice.

Nice Stay! Convenient

8/10 for value.

Excellent location clean and bright

I was taken aback when I received a text asking what time we’d be departing. It made me feel rushed. I don’t think that’s good practice.

One of the better properties

The bed was comfortable. I requested a shower chair before ck in. None furnished. They did give me a room with a fold down chair but it was broken. Also, no luggage carts at hotel. ( they were stolen & never replaced). Room had musty smell to it. Ice macine on 1st floor not working but Kia ( desk attendant) did furnish ice for me.ck in & ck out was quick & efficient.

Everything was nice and clean. Wonderful stay!

The mattress was solid, the new room that was given to us had the grout breaking from the tile and the grout dust was all over the floor.

Nuce place for a night stays.

The bed was broken and sunken in. The water was still cold even though I put it all the way on hot and there were these little bugs flying in the room.

Clean room, traveling with family and pets. Breaksfast was good. Hotel conditions was great, plenty parking.

Clean room and nice staff! Breakfast was good but coffee needs better flavor

The best , super clean !!

Pool not in service, room not well cleaned, old bed sheets

The location was convenient, the staff was rude and I honestly felt more like a bother than a guest.

Stayed at La Quinta in and had a great experience. The hotel looked very new, everything was clean, and the rooms were comfortable. The staff was friendly and the overall stay was very pleasant. I would definitely stay here again.

Poor amenities. Market shop was bare. Room keys stopped working day 2. Loud in hallways. Breakfast was mediocre at best. They kicked us out of breakfast 10 minutes before it closed. Ran out of most items so it didn’t really matter.

It was not up to standard like the others.

No A/C. In two rooms. TERRIBLE customer service. I had to leave.

Room was ok. Had cracked tile, toilet paper dispenser was hanging off the wall.

Room was clean, my only complaint is that there was no complimeatary soap in bathroom. I always take one with me but still good to have for washing hands.

Room was clean. Check in was easy. The power went out briefly. And the team quickly responded to questions.

Clean rooms

Super fast check in and great clean rooms!

Breakfast was very poor, could be better

Staff were friendly. Convenient location. Room smelled really bad. Specially the AC. Like rotten cheese. Breakfast very basic.

Quick check in, breakfast could have been a little better but overall a great stay.

Awesome

The area around the front desk was neat and clean. The first room we were given smelled strongly of human urine so we were given a fourth floor room that smelled like someone vaped in the room, the bathroom floor had dirt and yellow grout. The overall condition of the bathroom grout indicated the floor hadn't been cleaned thoroughly in a while. We had to run the hot water continously for about thirty minutes before the water got warm and about forty minutes before the water was hot. We stayed at this location before and the room was much cleaner and the hot water worked fine. We will not be going back to this location.

Very Clean! Love it!!!

The parking was super easy! The rooms were clean, the bed was very comfortable, and it was a quiet stay. The front desk staff were so very helpful, friendly, and professional. Margarett, Jamie, and Alfonso really made me feel at home. I was there for two weeks, and each day they were so very kind. I really enjoyed the stay. Dr. Brightley

Room Stunk horribly. Smelled like a backed up sewer. No hot water in sink

Computers were down clerk couldn't check me in even though i showed him my expedia confirmation. He had a very bad attitude. I expect a full refund if my card was charged.