Holiday Inn & Suites Spring- The Woodlands Area by IHG

Outdated, small tv, but clean

Great people and very clean, quiet and convenient.

Clean room, great ambiance, helpful staff, excellent location, convient and quick check-in and check-out.

Room was pleasant. Staff superb - greeted us every time we came into the building. Will stay here again!

Easy access to work

Convenient Easy access to work

Older property in need of remodel but clean. The pool backs up to the highway, very noisy. Pool was dirty, hot tub broken, and no umbrellas or shade. Ice machines are broken. Room had a funny smell when we checked in, and front desk clerk called me when we checked out to harass and accuse me of smoking in the room. We stayed here to save some money but next time we attend a woodlands pavilion event, we'll spend the extra money to stay on the waterway.

Everyone was polite abd helpful, especially the night desk. Awesome check in

The cleanliness of the room Nothing to report

The cleanliness of the room Nothing to report

I like the fact that the staff was very friendly and courteous. I also like the fact that it was convenient and proximity to where I was going in the city close to everything. I also enjoy the daily breakfast.

I was about to get in the shower when a large cockroach climbed out of the shower drain. The shower drain didn't drain properly and that could have contributed to the cockroach living in there. Also, every single light in my room flickered.

Very good

The hotel was clean, but the rooms were dated in my opinion. The lobby area seems to be renovated however. The staff was nice and there was sufficient parking.

Nothing at all . It was very unkept and not clean . The doors were unsecured. There isn’t one nice thing I could say . The air conditioner unit didn’t work . First room I had the door wouldn’t lock . Just issue after issue . Hated this trip .

Nothing at all . It was very unkept and not clean . The doors were unsecured. There isn’t one nice thing I could say . The air conditioner unit didn’t work . First room I had the door wouldn’t lock . Just issue after issue . Hated this trip .

Exceptional

When I booked the hotel it says breakfast included but the hotel records don’t show that. I couldn’t eat breakfast

Hotel was nice all around no complaints

I stayed here on a business trip. I work for Exxon. It was a quick drive to the office. Very convenient self parking. They do offer breakfast. It is free for Exxon employees. And they do have a bar in the lobby open till about 10 PM. Big room, clean room.

Clean rooms

N/A Idk

The staff was very nice and professional. The air conditioning wasn’t working well and the microwave wasn’t working.

Clean room, staff was nice, parking was good

The hotel was nice. Your basic hotel with the normal amenities. Our issues were with the plumbing (our toilet kept backing up) and the air conditioner didn’t work very well and made a loud noise. Other than that everything was fine. The employees were very friendly and accommodating

Exceptional

Cockroach in my room, door to my room was jammed, side door to enter building would not open when prompted with the key, ice machine was down.

Great hotel. Staff was great and a lot of shopping and dining options nearby.

Clean room,

NOTHING nothing worked in the room, no TV , NO MICROWAVE, OUTLETS DID NOT WORK CALLED THE FRONT DESK FOR REPAIRS SAID THEY WOULD TAKE CARE OF IT , NOTHING GOT FIXED FOR 2 DAYS!!!!!!!!

The second night I was there the electricity went out for several hours, and there was no compensation and very late communication

Nice stay, no issues. Clean space, easy access to Woodlands. Plenty of places to eat around area.

The second night I was there the electricity went out for several hours, and there was no compensation and very late communication

The Rooms were very Clean, Staff went far & Beyond the Call of Duty to see if Everything was okay or do you need Anything. They had the Best Breakfast I have ever Had, Food was cooked to Perfection, A wide Variety of Food Everyday & The Cooks & Host were very Friendly & checked on us during Breakfast & after! Hats off to the Cooks! Annnd the Kitchen was Sooo Clean! We will definitely go back & Stay. Check them out & You can Thank Me later. There was plenty of Parking Spaces for Clients, Parking Lot was Clean & very inviting.

Always Great! I loved everything

Always Great! I loved everything

Air conditioning was excellent, didn't need the bar, room clean, did see a roach. Didn't like paying for Continental breakfast that's free at most hotels.

NOTHING nothing worked in the room, no TV , NO MICROWAVE, OUTLETS DID NOT WORK CALLED THE FRONT DESK FOR REPAIRS SAID THEY WOULD TAKE CARE OF IT , NOTHING GOT FIXED FOR 2 DAYS!!!!!!!!

Not for me.

The front desk clerk did his best to help by taking out the trash and providing toilet paper and clean towels, which I appreciated. However, this should not replace proper housekeeping service. Cleanliness is a basic expectation, and unfortunately, it was not met.

Room clean, older property but has had updates. Breakfast is additional. IMO that should be a perk for all that stay.

A quiet location with easy access to freeway.

Hotel and staff were great, however we got placed beside some very, very loud younger guests who had no disregard for neighbors other guests. We had a 1 year old with us. We also called the front office to complain and although they mentioned they would take care of it, the noise still continued and I believe it was one of the adults with the guests who ended up talking to them, not the actual staff. This was also the night before my Ironman race which was not helpful for good rest.

The air conditioning did not work when I arrived. They did get me a new room after fussing a bit. The next room the AC vibrated so much that the walls shook. Worst two night of sleep I. A hotel in a long time.

Very convenient. Even though next to a busy highway there wasn’t much noise inside the room

Great staff. Hotel is very clean and everyone has been extra friendly and helpful.

My stay was what it needed to be. Was it 5 stars NO but was it horribly expensive or a “never stay again” NO. The hotel is on the older side and has room for improvement. The elevator floors were noticeably uneven and a little iffy but I made it to floor 2! My room was cleanly. Staff at check in/out were AMAZING 10/10. The bar tender was sweet as could be. I would stay again.

Dated hotel, but clean room with everything we needed.

For the most part our stay was ok but woke up with bites on my stomach and torso. I usually check the beds when staying at hotels but disappointed when arrived home I was itching like crazy.

The hot tub was broken, the shower head did not have any pressure, the keys don’t work on the room door, and the toilet didn’t flush.

Clean room, very easy access to the highway

😠

For the amount of money paid for this room. Disappointed.

we left the hotel 9 times during our 4 day stay, and 9 times we had to go get new keys made which just gets frustrating AF. Otherwise, people were good.

Room was nicely appointed, if a little dated. Clean, fresh and cool. The a.c. worked really well.

The staff was super nice, as always. My biggest complaint was the shower. The water fluctuated between blistering hot and freezing cold. Not a fun way to start the day. The elevators and hallway floors are a little concerning. Both elevator floors were bowed and felt mushy. The same with the hallway floors. The room was clean and amply supplied and the AC blew cold. This was my third stay at this hotel for work. Not sure there will be a fourth.

great and friendly staff

Room was spotless and the staff was amazing. Will definitely stay there again!

Staff was great and clean room

i was asked not to throw toilet paper down the toilet and place used toilet paper in the waste basket. At 11 am on Friday and Saturday i was asked to hurry and vacate the room so they could clean! on Sunday, the room was not cleaned at all , dirty towels not picked up and no clean towels were made available until we called the call person at the lobby. no management person was available for us to report to.

Easy check in/out. Rooms clean, hotel was quiet.

I enjoyed the stay and most importantly was able to recover and sleep well.

it was very clean and great people at the front desk.

Not very impressed. Had to wait for housekeeping to get someone to work the front desk so we could check in. Room was for 4 we only had 3 towels. It was late and we were ready to shower so we made due. The plumbing made for some loud random knocking noises when turning off and on. Just overall not a very good experience.

The shower stall was out of body was so I had to use shampoo for my shower.

Clean large room

Bar had enough options. We did not have the breakfast. But everything else was very nice.

Waited almost an hour to get checked in. Also the guys in front of us got booked into a room where there was a ladies always sleeping in it. My family did not feel safe sleeping there. Also they over booked rooms causing all the confusion.

We enjoyed our stay here as it was clean and the bed was really comfortable

The amazing customer service from Sheila at the front desk and also very good breakfast

Breakfast was a fiasco. We purchased for two and a two year old but were charged $7 for some reason even when we told them we had purchased breakfast.

We were very pleased with our room and easy check in and courtesy of the staff.

I travel a lot for business. The good about this place is, its clean, the employees are fantastic. The bed was comfortable. It wasn't loud. The bad: Small TV's.....in todays modern times there is no excuse to have a tv that small in a hotel room anywhere. The shower was terrible. It was super touchy. 1/8 of a turn to the right and it burned. 1/8 to the left and it was ice cold...but what was worse is the pressure was terrible. it barely came out of the shower head. I probably won't stay here anymore.

The hotel and our room were very clean. However, this is an older hotel and is looking very tired Definitely in need of some TLC

good

Staff was very friendly Pet friendly hotel. Stayed there while our house was being worked on. Will recommend to friends needing a place to stay

That i was overcharged

Clean, very friendly and helpful staff.

Your pictures and ratings helped me make my decision. They are deceiving. The pool was closed majority of our time there. We were distrub by family above us with playing kids. Which sounded like they were going to fall through upon us. Because I prepaid through Hotels.com I was told they could not adjust what I paid. Offered points and a drink to us. But only one of us got the points. I wasn’t able to get any and the stay is booked under me. Hotel was clean and beds comfortable. Breakfast could have also been better for price. Most hotels offer free breakfast.

Loved it and would return back in Spring, TX!

It really needs an update, it’s very out dated, smells awful and there’s dips as you wake to the rooms in the hallways

Overall- Good. I didn’t like the fact that there was no buffet breakfast dining. Our room keys kept not working (4 times). Staff was nice.

Outdated, but kind staff.

Staff was excellent!! Friendly helpful and so gracious.

Close to I -45 which facilitated our needs. The front desk evening manager was so kind and helpful. Can’t say enough about Anna.

Very clean, but very disappointing there wasn’t any breakfast, except for $$.

My room keys deactivated daily. I was on the second floor and every time the guests Annie me on the third floor walked around I could hear them stomping.

I had a great stay at there. The room was very clean and comfortable. The staff were friendly and welcoming. For the price I paid it was worth.

Most Holiday Inn hotels provide free breakfast. This one reported they have made to order breakfast. No. The breakfast was the same stuff you get for free at other places but put on a plate fast and brought to your table for 14 dollars a plate. Not even warm.

Was a great hotel with great staff. Only downside was the AC didn’t keep the room cool enough.

The property was excellent but the breakfast was very poor. Small selection and poorly prepared as well as overpriced.

Had an issue at the house and needed a place to stay. Had driven by it for years. What a great place. Staff was very friendly rooms were clean. Will recommend it to our out of Towners

Very comfortable

Clean facilities and friendly staff

Clean

Room was clean and the facility was well maintained

The hotel room was beautiful. The staff were excellent. Not happy with Expedia as i booked with breakfast for 2, but hotel told me it wasn't booked. Seco d time this has happened with Expedia. Not happy.

When we arrived on Thursday, the woman at the desk, appeared to take pleasure in the fact that she could tell people that there were no rooms available at check-in. The water fountains did not work and the exterior doors did not work. Thursday night there were chicken bones and chicken wings all over the floor in the lobby. The water fountain in the gym didn’t work either. It was a bad experience for our group.

Everything was great!

Staff was very attentive and area was well kept.

The hotel has no soundproofing — I could hear people walking above me and toilets flushing all night, making it impossible to sleep. The worst part came when my wife and I found bite marks on our bodies. We checked the mattress and found bed bugs. We were so worried about bringing them home that we left all our luggage behind, checked out immediately, and bought new clothes. This hotel is dirty and does not meet the standards you would expect from a Holiday Inn. Honestly, you would be better off sleeping in your car.

Good location.

Easy access to Interstate.

Thank you

I Stay here multiple times for work and would recommend it to everyone.

Very clean hotel and very affordable weekday rates. Service was good. However, for the breakfast not to be complimentary it could have been better.

I liked the proximity to shopping. All was well.

Check in guest service clerk was very unwelcoming. If I had to deal with her again, i’d rather spend my hard earned money at another hotel.

The staff was exceptional. I had interactions with five staff members and each was kind, personable and helpful. I was also shocked how quit the hotel was considering its proximity is next to a freeway. Great hotel especially for the price!

Stayed here as it was nearby our office. Pretty comfortable. The breakfast was so bad that I didn't even try. The rest of the place is good.

Friendly staff Comfortable accommodations The only thing I didn’t like is that Dominos pizza doesn’t deliver here. Of course, that’s not the Hotels fault 😃

Everything

I had originally booked a king suite, but on arrival was given a double queen. When I asked, they said my reservation was bumped due to over booking. The next morning I was able to get a single king. I wasn’t offered anything to offset my cost of the lower room. I’m not hopeful on any of the difference being made up from Expedia either. Staff was great, just not the best experience.

The hotel and room were clean. The toilet didn't flush good. and we didn't have hot water.

We stayed for two nights for work. When we arrived at the room, we noticed that the toilet was stopped up, so we called the front desk. They sent someone up to take care of the problem. We left for dinner and came back to take showers there was no hot water it was lukewarm still was able to shower. The second night there was no hot water at all. When checking out I mentioned that and she stated that I wasn't the only one that said that. so I'm not sure what was the problem. but over all its a nice hotel.

The rooms were comfy! They had products for hair and body wash on the wall. The breakfast wasn’t as expected and we paid extra for just a continental breakfast but everything else was great!!!

Beds were good

It was nice and affordable.

Convenient, clean, does the job - satisfied!