Extended Stay America Suites Houston The Woodlands

Great location We were sent up to the top floor to check and see if the room was clean, which it wasn’t. Then had to go back down 3 flights of stairs to get another room and this room was partially clean, it had dirty rags still in the bathroom and the restroom was missing the inside handle.

Room was smelly and nasty,shower ran about a quart of water a minute,found many bugs in the room when I got ready to leave,one came out from under phone in room.carpet was as disgusting as disgusting can be,will never stay at one these hotels ever again,steer clear!! Carpet seemed damp and never dried

room was not clean, water on floor

Wife has mobility issues and can’t do 32 steps No Ice machine Towel service only from 5-9 PM.

Sent us to an already occupied room, TWICE. Listing says no pey fee but they charged me $50 for them and said that was only for service animals. The "breakfast" was coffee and oatmeal packets.

A great place for an easy sleep.

This is a cesspool… I have seen pig farms cleaner than this. Broken beds, dead bugs all around the floor, smell like insecticide, broken furniture, dirty appliances… the front desk guy should never work in customer service in his/her/it life again. Poor EXTREAMLLY POOR customer service. I’m handicapped, told them I need it accommodations while booking and checking in, the nasty and rude front desk guy sent me to the 3rd floor, no elevators… you are better off camping under a bridge than staying in this pig style farm “hotel” There is nothing to like

NOTHING The staff is rude ghetto and unprofessional. The property is dirty. Has roaches. Nightmare

NOTHING The staff is rude ghetto and unprofessional. The property is dirty. Has roaches. Nightmare

Bed

Bed

Gross

Avoid! Booked a room and even called the hotel upfront to make sure that we could check in at 10pm however we arrived and they did not have any available rooms, despite reservation. The less said about the interaction with then the better and they still charged me for the night which luckily hotels.com customer service helpfully sorted out. Just avoid this place.

proximity to the venue for a concert I'm pretty chill with things and if I'm grossed out and second guessing if we just drive back 3 hrs after the concert to avoid staying there that should say something. Dirty, doors not secured, holes everywhere floors are uneven, unkempt is an understatement.

proximity to the venue for a concert I'm pretty chill with things and if I'm grossed out and second guessing if we just drive back 3 hrs after the concert to avoid staying there that should say something. Dirty, doors not secured, holes everywhere floors are uneven, unkempt is an understatement.

It was disgusting. Nothing to like & I was given a room with a broken door frame. Door wouldn’t close all the way in a room of 3 girls & the hotel manager said it wasn’t a big deal It was disgusting. Nothing to like & I was given a room with a broken door frame. Door wouldn’t close all the way in a room of 3 girls & the hotel manager said it wasn’t a big deal . He was very rude & unprofessional

It was disgusting. Nothing to like & I was given a room with a broken door frame. Door wouldn’t close all the way in a room of 3 girls & the hotel manager said it wasn’t a big deal It was disgusting. Nothing to like & I was given a room with a broken door frame. Door wouldn’t close all the way in a room of 3 girls & the hotel manager said it wasn’t a big deal . He was very rude & unprofessional

Clean proof with helpful staff

The staff was extremely helpful

the price the crackheads, meth heads, drug dealers and prostitutes. the door looked like it had been kicked in 1 too many times. The room had a slant. especially in the bathroom. felt like ththe floor was going to give by the shower. Very unsettling.

the price the crackheads, meth heads, drug dealers and prostitutes. the door looked like it had been kicked in 1 too many times. The room had a slant. especially in the bathroom. felt like ththe floor was going to give by the shower. Very unsettling.

one we got past the police cars in the parking lot we went to the room and found it to stink of heavy pet smell and cigarette smoke smell. we didn't stay. we left immediately.

one we got past the police cars in the parking lot we went to the room and found it to stink of heavy pet smell and cigarette smoke smell. we didn't stay. we left immediately.

Staff was friendly and helpful upon checkin. Room was maintained but

It was dirty hair on the bed no TV. Blood on the picture frame no phone and the floor In rest room was un even it felt like I was going to go through the floor . The guy there was no help

It was dirty hair on the bed no TV. Blood on the picture frame no phone and the floor In rest room was un even it felt like I was going to go through the floor . The guy there was no help

The Staff was Great and the rooms where clean,stocked and well maintained, look forward to staying there.

Clean room nice staff pet friendly and plenty shops nearby

Nothing The people took so long to greet us at the front desk. They told us we could not have a pet even though they advertised for pets. The room we looked at was disgusting in every way. When was the last time someone actually cleaned here? Definitely it recommend.

Nothing The people took so long to greet us at the front desk. They told us we could not have a pet even though they advertised for pets. The room we looked at was disgusting in every way. When was the last time someone actually cleaned here? Definitely it recommend.

People wondering around the property, poor lighting. Room had a smell.

Nothing at all very uncomfortable The room was terrible it smelled really bad the bathroom was filthy and I found what looked to be blood on the other side of the pillow I used which was disgusting

It's a spot for homeless people. The property is dirty,unkept,smells like cigarettes everywhere. The room is nasty, the ac doesnt work. The doors didnt lock and anyone could come in.

The place is neglected, dirty and smells bad

I didn’t actually get a chance to stay at the property but I did visit and from what I saw it was well maintained. The staff was very helpful and I appreciate them for understanding my situation.

Nice area of Houston accessable to multiple freeways, restaurants and shopping centers

The property is old and dated

Rooms door was kicked in and never repaired and roaches everywhere.

8⁸

Booked the room. Showed up and no one was in office. Lights were off. They had a phone number to call for assistance. Called for over 45 mins. No answer or return call. Luckily Expedia helped book another room. This place had people outside sitting in their truck beds drinking beer and loud music from some of them. Wouldn’t stay here. Luckily I didn’t have to

Rooms were stinking with weed and cigarettes smoke, felt suffocated and checked out immediately.

We checked into our room and there was no cable to connect the TV for it to work. We asked for another room and that room had no remote. We called the office and they were extremely rude and hung up on us. There was no continental breakfast. We will never stay here again!!

I usually stay here when visiting the woodlands area. Cheap bit clean and conveniently located

There were homeless people sitting g around outside the property. The room smelled and had no bathroom mirror, the tv didn’t work and there were roaches visible around the room. I will never stay at this property again.

I spent my entire night killing roaches all over the walls in the bed, crawling out of the pictures on the wall. It was absolutely disgusting. I will never stay at a motel in my life again. Horrible experience!

Roaches Roaches Roaches So bad I got moved to another room still found another roach. While I was there someone that was staying informed to check for bed bugs in my bed that previous person left that room because of bed bugs. Horrible Hotel Hell

First room had trash piled up and no sheets on the bed, the second room had roaches

It served its purpose for the time being.

Room was super messy. Not clean at all. Had to even wear sandals in the shower. Don’t recommend it. Ohh and the people in the front don’t charge you until you leave. I had the money cash and was going to pay they charged my card at the end of the stay.

Clean room and lots of parking peacefully and quiet

My flight was delayed and I arrived past 1 am. The front desk attendant did not let me check in due to them selling the room that I had already paid for with no refund so I had to go looking for another hotel at that time in the night. They can keep the money but I can't use that I paid for.

Yes

The room needs to be updated cabinets were chipped and cracked the door didn't close or locked correctly old carpet didn't feel very safe because of the door

M

No thank you

Dirtiest roach infested hotel ever

I got to the property to find my reservation had been cancelled.

Front desk clerk need to be better .

Bed sheets and pillows smelled clean and fresh. It is run down but I want to be fair. This room was clean. And a/c was cold.

Had to call to get someone to help me check in. Room lights were broken and the door wasn’t very secure! The room key only worked one day and had to get it replaced. Thank goodness someone was at the desk when we needed the key to be done again.

Toilet would not flush. Front panel on two of the drawers were on the floor.

Hotel staff are very nice very sweet lady very polite and accommodating however the room was filthy I mean absolutely filthy the tub had clearly not been cleaned hair pubic hair mold mildew scum all over they had not been cleaned the toilet had pubic hair on the toilet paper had pubic hair on it it was absolutely filthy and disgusting it was not a king or queen size bed it was only a fool the sheets were dirty there was no curtain on the window for privacy and the sink did not even have hot and cold water the door had previously been broken into and I asked for handicap access very specifically and yet again they put me on the third floor knowing that I was a disabled person I've had this issue with them before they had fixed it and upgraded my room which was much appreciated but this time they failed me horribly

The hotel is dirty, unsafe and plain disgusting. My room smelled of tobacco smoke, and I as a result Icouldnt sleep during my entire stay . The staff are crooks and just don’t care . The towels and toiletries were not replaced . The surroundings were unclean and it felt like a third world county . Do not stay here , you have been warned

The kitchen cabinet had big hole on the side of the room. The floors were dirty. No breakfast

First room didn’t have power so I had to get another room. The second room smelled bad. The bathroom was worse. There were shady people in the property looking at my car. I didn’t feel safe with my kids, so I left. I disputed this and I lost the case, that it was customers responsibility. How is the room looking terrible my responsibility ? How is the shady people my responsibility? Don’t ever book a place like this. It’s terrible and not safe and definitely not clean inside the room. Please think again.

The entire place looked like a run down very abused hotel. Every room looked like somone had urinated in frontvof the door, our room smelled terrible and the bathroom door had no doorknob so you could not shut the door are you could not get out. Tha staff was unfriendly and there were many vagrants hanging around the property. The sign in the parking lot said dont leave anything in your car and the security guard on property made it clear you could be robbed. Worst hotel experience i have had on Expedia.

They actually upgraded my room to bottom floor handicapped access which I was grateful for because in the past I was not accommodated for

No breakfast the room had holes in the wall and dirty clothes.

The lock was non functional their staff didn't respond to emails

TV didnt work. Staff tried to figure it out. Staff was friendly

There were big noticeable white patch work in the shower by the shower head and made me uncomfortable to shower there. Shower wasn’t cleaned.

No continental breakfast as advertised. No coffee. Only stayed there because in was close to our relative. We won’t stay there again in future visits.

The hotel had a boiler out when I was there. The microwave that was in my room wasn't working but it was replaced there was no trash can in the room but they did bring one

Restroom had used razor, bathroom door doesn't lock, wall next to kitchenette sink is peeling off, hole on wall behind entrance door, no remote for tv, had to put a towel under dresser to prop it up cause the drawers woul not stay shut. Overall just a dirty stinky place. Freeway noise is excessive. Stayed there cause my car broke down literally across the street.

I didn't even get to stay there! We got there 2 hours early than went to check in. The guy at the front desk asked if we had any pets and i said yes we have a pet snake. He went and talked to somebody than came out and told us we cant stay there. Even after i said my snake is tiny and hes staying in the car. After driving 21600 miles we had to drive another hour! We will never try to stay there again!

No hot water , smells like straight bleach , holes in the wall but clean towels

Great place and i come back whenever i visit the woodlands area. This time was great as well, i had a little gripe with one of the staff (called when i still had 2 days left asking me if i was sill in the room and made me go to the office and pay for the extra internet (of which i did use but expected to pay after stay) the same indevidual was always a bit cold. Rest of staff were great and i will be looking forward to a return trip in the future

Avoid at all cost! First of all Roaches all over the room. Then Bed Bugs in all the pillow cases and on the bed. Roaches in the fridge and a pair of drity panties in the bathroom. We told them we couldn't stay and that we needed a refund. They wouldn't give us a refund. So take heed and don't stay here.

Checked out after a hour

This place needs to be studied. Worst possible place. Very dirty. Very unsafe. Unpleasant. Did I mention unsafe already? I do NOT recommend. They have roaches, no towels, random people standing outside. Breakfast was sickening. Not welcoming. The rooms are not what the pictures are like. The rooms claim to be smoke free, yet, you walk in and immediately weed smell hits you in the face. Very poorly place for being in The Woodlands ara. So embarrassing and gross

room smaller than expected and barely comfortable

Elevator wasnt clean.. noisy residents...dark parking lot.. customer service to bare minimum.. no breakfast details..

This hotel had quite a bit of cons. The most prominent was the cleanliness of the hotel. There were many insects including cockroaches and bedbugs that were crawling all over. The bedbugs even gave us rashes all around our bodies. Additionally, there was no purified drinking water at all, even at the front desk. Moreover, the air conditioning released unpleasant odors that smelled like gas. The environment was also not the best since there was a commercial building that made very loud noises throughout the day. In conclusion, while the staff may not have been terrible, I would not recommend this motel.

I get to the hotel and check in and the receptionist gives me a key. I go to the room and open the door and there’s people laying on the bed doing drugs. In my shock, I return to the office and I let the receptionist know what happened and she said oops I’m sorry I gave you the wrong room key. She then gave me a different room key and I went up to the room. I opened the door and cockroaches went scurrying. I did stepped into the room with trepidation. First thing I checked was the bed, definite signs of bedbugs. I saw food splattered all over the walls on the stove. The backsplash, if you want to call it back, was wildly spray-painted, and the walls and door had been scribbled all over. The shower pan in the standup shower was so severely broken that I’m sure it is not strong enough to hold the weight of a grown adult. The door did not latch because it was clear it had been broken into previously, the metal framing was destroyed. I immediately went to the office and let the receptionist know that I cannot stay in that room for health reasons. She told me that there was no way I was going to get a refund. I explained that I am in town for medical procedures and due to myimmune system. That will be compromised as I’m healing an open wounds I cannot stay in

I recently stayed at the Sunshine Hotel, and it was simply delightful! From the moment I walked in, the friendly staff made me feel like family. The rooms were beautifully decorated and sparkled with cleanliness. I loved the breathtaking views and the peaceful atmosphere that the hotel offered. The breakfast was a feast! I left feeling rejuvenated and can't wait to return! Highly recommend!

A bit rundown but overall was good for the price

Terrible

Staff was unavailable. Coukd not check in. Slept in car with two kids

Noce but inconvienient to get to

The hotel was filthy and roaches were everywhere in the bed and the room was filthy

They had nothing

The clerk Legasie was very nice and understanding when I told her about the condition of the room and she resolved the issue.

The outside near the smoking area seemed a bit run down but I loved the easy access to interstate 45 and loop 99 in houston. :-) very friendly person at the check in.

I've never posted a bad review like this before. This was the worst hotel we stayed in during our 9 day business trip. Dingy, dirty, wall peeling off at floor in bathroom, dead roaches on the floor, live roaches crawling around, no hair dryer, lamp between bed missing bulb so only the overhead prison light worked, curtain wouldnt close all the way so the prison yard lights shone into our room all night, homeless drug addicts hanging around outside, and to top it all off, cold showers in the morning. just horrible. This owner/manager does not care about this property

I did not stay there due to the terrible conditions of the hotel. Robert

The staff was amazing and room was comfortable

❤️

Everything

I want my money back now and this place does not even deserve 1 star!! There was blood on the sheets, dead bugs on the floor trash(female product) in the bathroom trashcan and the smell was beyond comprehension. Never again!! I was even told I could not get a refund. I was offered different sheets, so how do you put sheets on a visually dirty bed and then sleep in the bed and I’m sorry I change the sheets, NEVER!! Here are the pictures for proof!!

NA

Although they only offer room service for a fee, the room should still be cleaned before someone checks in there’s Easter eggs under the bed, dog kibble Chiclets, and in the bathroom, you can tell a dog was kept in there and paw at the back of the door which we didn’t notice until it took a shower at 10 o’clock

Not good at all

Simple and quiet

I am writing to formally request a full refund for our recent booking. Upon arrival, we were shocked to find the room in an absolutely unacceptable and unsanitary condition, nothing like what was shown in the online listing. We did not stay the night and had to immediately book another hotel, incurring additional expenses after a four-hour drive. The room was filthy and clearly had not been cleaned. Specific issues included: • A strong odor of women’s perfume, suggesting it had not been aired out or sanitized. • Nasty, unclean floors and no toilet paper provided. • Pubic hair and other debris in the shower, which also had grime on the floor. • Peas in the sink drain, drink rings on dirty counters, and a visibly unclean mirror and sink. • Beds appeared made, but upon pulling back the covers, we found crumbs, dirt, and signs the sheets had been slept in. • One pillow had a visible slobber stain and clearly had not been laundered. • We even found a rat dropping on the floor. • The entrance elevator was disgusting and had a dust pan left inside. The only positive was the front desk employee, who was polite and professional. We took photos to document the condition and are happy to provide them upon request. Given the extreme nature of these issues, we are requesting a full refund immediately. We hope this matter is taken seriously and addressed promptly. Sincerely, Amand

Got to the room with little less than half of a roll of toilet paper. I went to request more and per the front desk there was no toilet paper until the following week. I had to go purchase my own toilet paper

Awesome

Bathroom lights broken and can’t fix it

It’s an extended stay with Motel 6 amenities. I understand that it has cabinets and a microwave, but so does every other hotel on the planet. Also, the included breakfast is just coffee. Which every motel six in the world includes in every room. You don’t get coffee at this hotel, you get it for the breakfast. But that’s it. All in all the hotels just gross. It might be bad for him to do that, but for what you’re paying, and what you get, it’s just not worth it. You get a cramped room, that they make you do a walk-through before you agree to stay and say “yeah no complaints”. Scratchy hotels do this when they are cosmetically clean on the surface, but most everything in the room didn’t actually work. Tv remote was busted, tv wasn’t actually formatted correctly either, water pressure sucked, room smelt like smoke, neighbors all hours of the night, and free “breakfast”, which is again, just coffee. All in all, stay at a motel 6. It will be cheaper and better quality.

Another great stay

Nice rooms

It smelled like cigarette smoke the kitchenette the stove part of it had one burner had roaches in it climbing on the bed in the kitchenette

Great place

Second room had a odor as well and overall it was prob the worst hotel I've ever had to stay at.

I didn't have a tv there was no refrigerator in the room. Nor did da stove yhat worked. My wife and i left to site see and do some shopping, when we got back someone had been in our room and a cpl of items were missing. When i complained to the front desk i was told they have cameras, maybe it was house keeping and blew off after that. That place is the worse Extended Stay I've ever been in

Don’t stay here. Trust me. It’s not worth it.

The room was full of cockroaches and it smelled really bad. We left immediately!

I walked in to the first room they gave me and it smelt like straight piss it burnt my nose hair smh. The next room didn’t smell as bad but when I opened the door to the br I seen a roach and that was enough for me too leave I didn’t stay in those conditions no one should have to

Not what it was like in the picture. Very old broken down furniture. Bathroom low water pressure. No curtain in the shower. And we found a nasty razor between the “clean” towels.

Terrible service! And he charged me a $50 deposit which is fine but I was not told about it. And now it is a finalized charge on my card not pending so I have to call and argue with a man who is completely rude and I seriously don't want to deal with that man any more than I have to. Which is why he did it bc he knows he can get away with it! He tried to make me think he didn't have a room available. Any time I tried to speak he would reply with "are you gonna let me talk" even when he hadn't even spoken in the last 10 minutes! Luckily I had my son's dad with me to deal with him bc he wouldn't communicate with me at all. I am seriously mad about my $50 tho! Not looking forward to calling him, so much so that I want to just pay the $50 not to have to deal with that guy again which is exactly what he wants!

I had a couple of issues during my stay. Eventhough the hotel advertises as " breakfast included" that means coffee and make your own oatmeal, at best. It does not qualify even as continental breakfast. On most days they disnt even have coffee, and one day not even hot water for tea or cocoa. We choose this particular hotel because it advertised the room as having a fully equipped kitchen, but there were no dishes or anything to cook with. The rokm was poorly maintained. The kitchen sink had a leak dripping water into the cabinet and onto the floor, and when i reported it, they shut off the cold water valve, instead of fixing the leak. I had to ask for a light bulb to be placed in the night light as it was missing. Staff was not friendly. Not the type of hotel to stay and relax. Dont recommend it.