City Express by Marriott Spring North Houston

Loved the flooring in the room so much cleaner than carpet. Definitely will stay again

Very nice and large room. Staff went above and beyond. My TV wasn't working so I got moved to another one immediately. Will definitely stay again.

We understand the no-frills, but it would be nice to at least have paper or plastic cups in the room. Our tub drain was held open with a rubber door stopper, which was very odd and kind of gross. Room 109.

Our room was very clean and looked beautiful. The bathroom was clean and well appointed.

Exceptional

Very good

Nothing Hotel charged me double and when trying to contact the hotel the phone number listed does not work. When I was finally able to get a phone number no one will answer the phone. It has been three weeks now and I still do not have my refund from being charged twice for the room.

Nothing Hotel charged me double and when trying to contact the hotel the phone number listed does not work. When I was finally able to get a phone number no one will answer the phone. It has been three weeks now and I still do not have my refund from being charged twice for the room.

Breakfast minimal Location easy to access

Breakfast minimal Location easy to access

Second room- same problem i went down to front desk that time! Third room had covers and pillow but husband went to bathroom and call to me ...no toilet tissue. Lady at front desk brought 1 roll of tissue. When husband ck out he ask to have room put on his credit they kept rooming my card and incidental charges on his card.lady at front desk said she ll make changes and email me the new receipt. That was at noon today .it i s 11:52 pm and no new receipt in my email! Still premium the lady at front desk was later picking trash in front of hotel. Not a good experience ? Front desk lady do ing everthing!

Checkin and out was smooth. Friendly staff, everything was as advertised! Breakfast was pretty good each day.

First room - BED HAD NO COVERS PILLOWS KEY TO ANOTHER ROOM WAS BROUGHT TO US BY LADY AT FRONT DESK. Second room- same problem i went down to front desk that time! Third room had covers and pillow but husband went to bathroom and call to me ...no toilet tissue. Lady at front desk brought 1 roll of tissue. When husband ck out he ask to have room put on his credit they kept rooming my card and incidental charges on his card.lady at front desk said she ll make changes and email me the new receipt. That was at noon today .it i s 11:52 pm and no new receipt in my email! Still premium the lady at front desk was later picking trash in front of hotel. Not a good experience Front desk lady do ing everthing!

Superb

Yes but the AC unit was loud

I selected the property because of my allergies they do not accept pets, which was great for me however, they were painting the property and for the next two weeks will be under construction. It will be a good place to stay after they finish. The breakfast selection needs some improvement. Fresher ingredients instead of pre-pack alternative.

Nice

Overall poor experience

Superb

The overall condition of the hotel was pretty poor. Dirty in bathroom, obviously needs painting.

Clean room, polite staff

Exceptional

It felt like a soft opening. There were things that were not ready in the room after the remodeling. However, the step was very helpful and made us feel welcome.

Bad

I wish there would’ve been an option when booking to let me know it was under construction. We had the end room next to the stairs and the workers were in and out of the door all night letting the door close on its own which was loud along with all of them walking back and forth all night. So I didn’t get any sleep. It wasn’t comfortable and was not a great experience. The A/C in our room also never got cold even when turning it all the way down to 60/auto and it was 90 degrees in Texas over the weekend. Internet and cable were provided but the tv channels did not come through clear. I had to use the washer & dryer while there and there was only 1 of each. And the breakfast included the next morning was limited and the waffle mix did not taste good. Everything was clean in the room (looked new) and the staff was very nice.

The beds we’re comfortable and room was nice!

The beds we’re comfortable and room was nice!

New hotel facilities finalizing their internal decorations.

It was under renovation so some things were missing.

Place was okay still under construction breakfast was good though . Area was clean mattress was really hard .

It was very clean with lovely wood floors and it's very quiet.

Major renovations were underway and the elevator did not work

Major renovations were underway and the elevator did not work

Being updated and free breakfast Missing towel bar in the shower

Missing towel bar in the shower

he entire hotel appeared to be under construction. There were workers walking throughout the property during our stay. The elevator was not operational, and we were required to use the stairs. Due to the ongoing construction and overall conditions, we did not feel safe remaining at the hotel and chose not to spend the night

Bad

I enjoy Best Western + but this one has been going under renovation and should have be notified in advance and potentially offer more discount and many things werent the best. Lots of renovations going on and was told but it was clear at arrival and never told in advance. The sink in bathroom water pressure was literally very minimal to barely drip. The shower head was sooooo low and turned only to the wall so had to manually handle. Also I reserved a 2 bed queen room and the beds definitely were only full size. Breakfast was not pleasant at all. Watery white “eggs”, weird looking sausages sticks and i think french toast sticks. Very watery “oatmeal” and no milk for cereal. BW+ have never disappointed but i definitely would not go back as ill be back in the area next month.

Room was great

Staff was great, but they were doing construction and renovations with no prior knowledge about it. Also I had to move rooms because my first rooms AC didn’t work.

Room was not up to par. I booked a king suite and it wasn’t that. Why put a guest in a room that wasn’t completely refurbished?

Do not stay here. This place is an absolute dive everywhere just stunk like food and the place was dirty. There are way better places in the area.

The hotel was just bad under construction it smelled bad

The Hotel was under renovation, so it was loud. I also had Ants in my bathroom.

Place was under

Originally assigned room was not in good condition. Filthy carpet. We requested room change which was accommodated. Clean room and bathroom, but faucet was hardly letting water and showerhead was too low. You get what you pay for. Thank you to the staff.

Nice place

Shower water was really warm but never hot. even turned all the way to hot. A very slow stream was all that came out of the sink tap. could barley wash your hands or brush your teeth. Food was pretty disappointing at breakfast. was not restocked. Would not stay here again.

Helpful staff.

I enjoy the convenient location, accessibility from traffic, the great staff service, and the cost is very fair!

The other customers were loud and slamming doors. The night young lady at the front desk was not professional and did not make eye contact or smile the entire process. Not welcoming at all.

When we asked for drinking water during breakfast, the receptionist was mean and said, if you want water, you can buy a bottle of water. I definitely do not recommend this hotel.

Clean room, comfortable, seating areas, and work desk. Very clean bathroom and refrigerator. The carpet could use a good cleaning. The staff were all very friendly and willing to accommodate as best as possible. Breakfast was fully stocked and set up nicely with plenty of continental choices. I would recommend this hotel. The parking lot is well lit and door locks are secure.

Outside of the Free Breakfast. Everything was as expected.

The hotel was quiet and clean. We had a problem with the TV not working. The front desk clerk Jamie came up to the room and checked it. Could not fiqure out the problem, so she found us another room. She went to the new room and check the tv and put the A/C on and brough us the key to that room. She went out of the way to take care of the problem.

The room was very clean it hotel was VERY quiet. There were two very broken pieces of furniture in the room though. You couldn't even sit in the office chair. It was broken in three places. And there was a broken 3 legged table next to the armchair that should've just been removed. Having clearly broken pieces of furniture in a room just makes the room look shabby. Also, the water pressure was terrible and the water in the shower took forever to warm up and then never really got hot .. just lukewarm. The beds were super comfortable and the air conditioning kept the room really cold, which we appreciated. Easy checkin. Good breakfast.

Room was clean and quiet. Water pressure on the sink was low.

We had a wonderful night and slept well was very clean and Great Customer service

Ok

This is my second time staying at this location, i had late arrivals both times and check in was still so simple.

I checked in almost 9 pm from the airport tired. I was ready to shower but luckily it’s alway my thing to open the duvet cover all the way to check for critters. Thank God I did there was a colony of red big ants under there and unfortunately I got bit on my toes because I already took my shoes when I got in. Took all my stuff went down stairs and demanded a new room! Worst experience by far!!

My only issue with my stay was that the maid service was terrible. We got fresh towels every other day and the trash was not emptied regularly. we had 4 days of trash that built up in the room and bathroom.

The room I stayed in did not have a kitchen, but everything was great. Air conditioner worked well bed was very comfortable.

The room was spacious and very clean, and the air conditioning worked well. Despite being by a busy road it was also very quiet.

Great and friendly service

Clean room. Working AC. Water pressure was a little low. Staff promptly provided extra towels. The waffle batter dispenser was difficult at times since the nozzle was loose. It could help to have cups of batter already out and ready to go. But the TX-shaped waffles were really good. Overall, we enjoyed our stay!

The only issue I had with this stay is there were ants. There was a communication issue. The lady didn’t understand me when I was telling her that ants were in my room. Otherwise it was good.

We found under garments in the bathroom I’m assuming from the previous guests. The A/C was not cooling, it was on constantly but room was humid all night. I think the rate was too high for the one night we stayed.

Everything was great.

Need better eggs for breakfast. The eggs are not real. At least it tastes like it. Overall it was a very good experience.

Okay. Was clean and motel was okay but had very little staff on hand.

Very nice room for a good price. Great breakfast. Love the espresso coffee machine.

Convenient location. Staff were friendly.

Low water pressure room smelled room too crowded breakfast not too good but coffee was great staff friendly WILL NOT STAY HERE AGAIN

Definitely needs an update to building and grounds were not kept up. The building had a very strong musty smell to it even in the room. We could never get the pool doors to unlock with our keycard and then we started to not be able to get into one of the side doors with our keycard. It was very frustrating b cause we seemed to pay extra for having a pool.

I enjoyed my stay. Only thing I didn’t like was the fridge was not working properly and there were ants in the room crawling around especially in the restroom.

Nice

Staff was friendly. Door lock was tricky. Shower was luke warm. Bathroom door was unlevel so didnt open properly. Dim lighting. Very small pillows. Hotel phone didnt work.

Room had a little funky smell, but it wasn’t that bad.

Ants inside and out

Nice people. Nice place to stay

Great place for price

The remote control for the TV did not work. Wed morning after having breakfast the key would not open the door. Went to desk The desk made new keys twice which did not work the desk staff had to come up and change the battery on the door lock which wasted 45 minutes of our time. There is cigarette burns in the closet floor. Carpet in the room needs cleaning. The nightstand drawers are glued shot the doorstop in the back of bathroom door has lose screws it has sharp edges which cut the back of my leg. The Sink is lose faucet has no water pressure neither does the shower Elevator light is not working for 3rd floor Mattress next to window has no support it sinks in the center. The pool is full of algae and water was green. The lobby chairs are full of stains and in terrible shape

Rooms smelled stale and musty. They were clean and restocked. There was no internet, not the fault of the hotel, from a widespread outage so there was no television. Additionally without WiFi, cell reception was poor. The staff were friendly. The toilet would only flush at least an hour after the previous person had used it.

The bathroom has been updated with new fixtures and was very clean. The furnishings and carpet are old & worn out, especially the lobby which is the first impression. The staff was very nice.

Hotel was clean, no problem with check in…. But there was a lot of noise, people slaming doors, laoud music and talking or fighting

It’s was decent and clean , had free breakfast..powdered eggs fruit and sausage and also oatmeal . They have a waffle maker as well and a nice espresso machine to make cappuccino and all kinds of stuff . The pool was green and I wouldn’t get in it at the time I stayed end of June 2025 . Workout room was pretty good with machines and plenty of free weights

Very professional

I’ll start with what was good. The room was clean. First off, I was there for business, so internet was crucial. The internet was spotty at best. Had to use my phone as a hot spot for most of the time. The smoke detector in the room was just wires hanging from the ceiling. The pillows are the size of a throw pillow. They had black electrical tape on the bottom of the elevator button panel. Breakfast which was included was basically cold cereal or a biscuit. I do not recommend staying here.

Just did a quick drive weekend stay with my son in Houston. Was about 10 minutes from him so worked out perfectly. Staff was courteous, place was clean, the room was spacious, nice lobby area. Didn't make it to breakfast cause the room was comfy.

+right by Walmart +close to food/retail +free breakfast, fruit, eggs, oatmeal, cereals, waffles, breads, juices, milk +black dude front desk super nice +cleaning ladies nice and attentive +higher ceiling in room than expected Cons -room smelled musty mildew -carpet dirty my baby’s feet were getting grey just waking around barefoot 5 min -saw a cockroach and a roly poly -microwave was rusty inside(asked for a new one and they gave me another way better condition!) -no cribs (even though online it said they had)

The convenience of the location and comfort of the room

Good hotel. Disappointed that breakfast didn't start earlier - we stayed due to our daughter playing in a softball tournament. Lots of restaurants and shopping close by

Clean and breakfast has many options

Police cars wet arresting someone in the parking lot, the lady at the front desk is overworked because she puts everyone on hold for long periods of time, promoting breakfast but only cook what they have in stock so you won’t get a full breakfast. Housekeeping never came

Sink water flow is very small to the degree that is almost not usable, shower water flow is good. Breakfast option is limited but adequate. There is hot and also cold drinking water available 24 hours a day and that is very convenient. Overall it’s a basic hotel with sensible amenities. We do recommend this hotel.

It was a horrible experience and I will never come back to this place. The breakfast was horrible and nothing was replenished after it would finish. This hotel had frogs coming out of the side of the pool area and the key card door machine seem to be outdated as I would have to go and reassign my key cards.

Staff was helpful, room was clean. Housekeeping was great. Was a great location.

I had a great stay while visiting family and friends in North Houston.

I liked the convenience and location.

We needed an easy place to stay for a graduation. This hotel fit the bill and the staff stood out as friendly and fast.

The front desk was attentive and the room was clean. A couple of things I noticed was that there was no hair dryer or mirror in the room. The only mirror was in the restroom. I also asked for q-tips and they didn’t have any. No biggie, just something I wanted.

Very clean!

Enjoy this hotel. I have stayed several times for business. Actually I had to book another night even thought I just checked out this morning. Great location, quiet, clean etc.

Great time. Most comfortable bedding. Slept like a baby

The first day we were there we just told the housekeeper that she didn’t need to clean the room today but that we just needed new towels and shampoo. That translated to she never made our bed and 1/2 the days we were there we did not get any shampoo or conditioner We needed an ironing board because our room had an iron but no ironing board so I went down to the front desk because neither of our phones were working in the room and the front desk clerk said “what do you want me to do I have a full house. I don’t know what room I could take it from” and that was it. Never helped with the phone or anything. So the next day we went down again to the fro t desk because our phones did not work and he gladly gave us an ironing board but nothing he can do about the phones. Customer service was not that great. He told me the manager would be in tomorrow. I thought I should not have to a third time explain our disappointment with these items and they were never remedied. We go to IAH every year and probably will not be using this hotel again

Nice location safe and comfortable

Breakfast could be better.

Room was good but my light bulb were flickering and was barely light at the room, food was okay. We love the pool and fitness area, the only problem is the staff the front desk, they are not sociable they didn’t have the kind to tell me where the elevator was or at least how to get to the room, lady at the breakfast area (employee) was more nice than the front desk ppl..

Not happy with Orbit. I have used Orbit for over 15 years, I tried to cancel reservation, a week prior to the date it was denied. Very unhappy with Orbit, paid for a room that I did not use.

Everything was organized and clean

Adequate for 2 nights visiting family in town. Breakfast acceptable. Our room was missing one nightstand (and lamp) and ottoman. I had to use the desk chair as nightstand. Water pressure on shower not good.

Close to my kids

How close it was to my kids

No hot tub.

Hotel was great for the price. There is a shopping center across with store like Walmart. This was good because I forgot items like lotion. The room was clean and spacious upon arrival. Rooms were cleaned daily. The breakfast was the basics but very convenient and good. Was there for 4 days it was the basic food but goods for a quick bite. Only thing I would say can upgrade is the meat being provided. I don’t eat pork and that was the only meat option when meat was available. Overall great experience no complaint. Staff was helpful and great! Travel frequently down to Texas and this is the hotel I will continue to use

Amazing

Don’t stay here

The desk staff weren’t friendly at all hardly said two words

Cleaniness