City Express by Marriott North Houston

We stayed for a 3 day weekend stay. The hotel was clean and the staff was polite and helpful. They were having an issue with their elevator so we stayed on the 1st floor. Our room was down at the end of the hall near an exit door that other guests used at all hours of the night, which was not great. We would stay here again but want to be not on the first floor and in the middle of the hallway.

Very comfortable and quiet. Complimentary coffee & hot chocolate at check-in. Very friendly staff.

Careful before you book, difficult to find someone to check you in if your flight is late and arrives near 12:00 am

The mattress is not firm

The mattress is not firm

Breakfast was barely anything

It was extremely clean, staff very friendly. The breakfast was very limited definitely not kid friendly and most adults. The elevator made me a little nervous. No refrigerators in the room.

It was extremely clean, staff very friendly. The breakfast was very limited definitely not kid friendly and most adults. The elevator made me a little nervous. No refrigerators in the room.

Nice place for a quick getaway near Houston!

The staff we dealt with was very helpful and kind, no issues there. The room was clean as was the rest of the hotel. Our only complaint was that the elevator was atrocious. It moved very slow, made strange sounds, the door would get stuck at times and my boyfriend actually got stuck in the elevator for about 10 min before luckily being able to get out thanks to the door finally opening. The person on staff made it seem like the elevator has issues a lot when I went and told them about it, which is not a good sign.

Excelente estancia, personal amable y atento, muy buenas instalaciones.

We made a reservation for this hotel a few days in advance. We check in, were handed the key, and got to our room on the third floor to find someone already in the bed. Went back downstairs (on their painstakingly slow elevator) and were given another key. Go BACK to the third floor, try the key, and the door was dead bolted shut from the inside. Go back downstairs and asked for a refund, because two different rooms that were already booked is crazy. The man at the front desk just looked confused and says that’s theres no more rooms available. I ask for a refund and to talk to the manager, (I think her name was Katy) and she was great. Apologized for the inconvenience and gave us a hotel suite “saved for any problems with guests” according to the man at the front desk. But the situation in general was so off putting. Forgot to mention the small roaches landing on my husband as we stood by the front door. Definitely wouldn’t recommend this place.

Great customer service

Clean with great service Highly recommend

There's a new company taking over so they're remodeling and things aren't quite visually pleasing. My room was a tad dirty with an empty wine bottle in the trash and crumbs on the floor by the fridge. The guy working the front, who was a delight, offered to switch the room for me but I was already settled in and it wasn't THAT much of a big deal. The breakfast is also a disappointing sight as what's available isn't much or appealing but I was told maybe once the new company is acclimated, the breakfast offerings will be better. Overall a good stay and all employee i encountered were nice, courteous and accommodating. Will stay again for sure once that breakfast thing is worked out lol.

Proximity to various restaurants off freeway and toll roads

Very clean, friendly staff.

Clean and friendly staff.

Breakfast is good but very minor selection. Pool was fine. Great location. Overall for the price it’s ok.

Beds had bed bugs , pool is disguting, staff nice tho

Clean & spacious room. Staffs are nice & helpful. Breakfast are good. Parking is good

Breakfast was sparce but tasted ok.

Very clean and kind staff

Great stay, totally recommend!

Friendly staff and good service. Clean room

Staff very helpful and nice. Will stay again.

Great

Each room had a microwave ,a refrigerator, iron, an ironing board, blow dryer. The coffee machines made good coffee and were available all the time. The staff was very friendly and nice

Was confidently located and staff was great

Loved the flooring in the room so much cleaner than carpet. Definitely will stay again

Very nice and large room. Staff went above and beyond. My TV wasn't working so I got moved to another one immediately. Will definitely stay again.

We understand the no-frills, but it would be nice to at least have paper or plastic cups in the room. Our tub drain was held open with a rubber door stopper, which was very odd and kind of gross. Room 109.

Our room was very clean and looked beautiful. The bathroom was clean and well appointed.

Nothing Hotel charged me double and when trying to contact the hotel the phone number listed does not work. When I was finally able to get a phone number no one will answer the phone. It has been three weeks now and I still do not have my refund from being charged twice for the room.

Nothing Hotel charged me double and when trying to contact the hotel the phone number listed does not work. When I was finally able to get a phone number no one will answer the phone. It has been three weeks now and I still do not have my refund from being charged twice for the room.

Breakfast minimal Location easy to access

Breakfast minimal Location easy to access

Second room- same problem i went down to front desk that time! Third room had covers and pillow but husband went to bathroom and call to me ...no toilet tissue. Lady at front desk brought 1 roll of tissue. When husband ck out he ask to have room put on his credit they kept rooming my card and incidental charges on his card.lady at front desk said she ll make changes and email me the new receipt. That was at noon today .it i s 11:52 pm and no new receipt in my email! Still premium the lady at front desk was later picking trash in front of hotel. Not a good experience ? Front desk lady do ing everthing!

Second room- same problem i went down to front desk that time! Third room had covers and pillow but husband went to bathroom and call to me ...no toilet tissue. Lady at front desk brought 1 roll of tissue. When husband ck out he ask to have room put on his credit they kept rooming my card and incidental charges on his card.lady at front desk said she ll make changes and email me the new receipt. That was at noon today .it i s 11:52 pm and no new receipt in my email! Still premium the lady at front desk was later picking trash in front of hotel. Not a good experience Front desk lady do ing everthing!

Checkin and out was smooth. Friendly staff, everything was as advertised! Breakfast was pretty good each day.

Yes but the AC unit was loud

I selected the property because of my allergies they do not accept pets, which was great for me however, they were painting the property and for the next two weeks will be under construction. It will be a good place to stay after they finish. The breakfast selection needs some improvement. Fresher ingredients instead of pre-pack alternative.

Nice

Overall poor experience

The overall condition of the hotel was pretty poor. Dirty in bathroom, obviously needs painting.

Clean room, polite staff

It felt like a soft opening. There were things that were not ready in the room after the remodeling. However, the step was very helpful and made us feel welcome.

I wish there would’ve been an option when booking to let me know it was under construction. We had the end room next to the stairs and the workers were in and out of the door all night letting the door close on its own which was loud along with all of them walking back and forth all night. So I didn’t get any sleep. It wasn’t comfortable and was not a great experience. The A/C in our room also never got cold even when turning it all the way down to 60/auto and it was 90 degrees in Texas over the weekend. Internet and cable were provided but the tv channels did not come through clear. I had to use the washer & dryer while there and there was only 1 of each. And the breakfast included the next morning was limited and the waffle mix did not taste good. Everything was clean in the room (looked new) and the staff was very nice.

The beds we’re comfortable and room was nice!

The beds we’re comfortable and room was nice!

New hotel facilities finalizing their internal decorations.

It was under renovation so some things were missing.

Place was okay still under construction breakfast was good though . Area was clean mattress was really hard .

It was very clean with lovely wood floors and it's very quiet.

Major renovations were underway and the elevator did not work

Major renovations were underway and the elevator did not work

Missing towel bar in the shower

Missing towel bar in the shower

he entire hotel appeared to be under construction. There were workers walking throughout the property during our stay. The elevator was not operational, and we were required to use the stairs. Due to the ongoing construction and overall conditions, we did not feel safe remaining at the hotel and chose not to spend the night

I enjoy Best Western + but this one has been going under renovation and should have be notified in advance and potentially offer more discount and many things werent the best. Lots of renovations going on and was told but it was clear at arrival and never told in advance. The sink in bathroom water pressure was literally very minimal to barely drip. The shower head was sooooo low and turned only to the wall so had to manually handle. Also I reserved a 2 bed queen room and the beds definitely were only full size. Breakfast was not pleasant at all. Watery white “eggs”, weird looking sausages sticks and i think french toast sticks. Very watery “oatmeal” and no milk for cereal. BW+ have never disappointed but i definitely would not go back as ill be back in the area next month.

I enjoy Best Western + but this one has been going under renovation and should have be notified in advance and potentially offer more discount and many things werent the best. Lots of renovations going on and was told but it was clear at arrival and never told in advance. The sink in bathroom water pressure was literally very minimal to barely drip. The shower head was sooooo low and turned only to the wall so had to manually handle. Also I reserved a 2 bed queen room and the beds definitely were only full size. Breakfast was not pleasant at all. Watery white “eggs”, weird looking sausages sticks and i think french toast sticks. Very watery “oatmeal” and no milk for cereal. BW+ have never disappointed but i definitely would not go back as ill be back in the area next month.

Room was great

Nothing When we got there the parking lot and the entryway were all blocked with mattresses. When we walked in the staff told us the elevators were not working. The gym was closed and the café was closed and they had no rooms on the first floor that we would have to take the stairs. Being that me and my wife are both handicap, it was it possible for us to stay there. And to make things worse as we were leaving the facilities, the contractors that were placing the new mattresses in the rooms were out in the parking lot smoking marijuana not good for business.

Nothing When we got there the parking lot and the entryway were all blocked with mattresses. When we walked in the staff told us the elevators were not working. The gym was closed and the café was closed and they had no rooms on the first floor that we would have to take the stairs. Being that me and my wife are both handicap, it was it possible for us to stay there. And to make things worse as we were leaving the facilities, the contractors that were placing the new mattresses in the rooms were out in the parking lot smoking marijuana not good for business.

Staff was great, but they were doing construction and renovations with no prior knowledge about it. Also I had to move rooms because my first rooms AC didn’t work.

Room was not up to par. I booked a king suite and it wasn’t that. Why put a guest in a room that wasn’t completely refurbished?

Do not stay here. This place is an absolute dive everywhere just stunk like food and the place was dirty. There are way better places in the area.

The hotel was just bad under construction it smelled bad

The Hotel was under renovation, so it was loud. I also had Ants in my bathroom.

Place was under

Originally assigned room was not in good condition. Filthy carpet. We requested room change which was accommodated. Clean room and bathroom, but faucet was hardly letting water and showerhead was too low. You get what you pay for. Thank you to the staff.

Nice place

Shower water was really warm but never hot. even turned all the way to hot. A very slow stream was all that came out of the sink tap. could barley wash your hands or brush your teeth. Food was pretty disappointing at breakfast. was not restocked. Would not stay here again.

Helpful staff.

I enjoy the convenient location, accessibility from traffic, the great staff service, and the cost is very fair!

The other customers were loud and slamming doors. The night young lady at the front desk was not professional and did not make eye contact or smile the entire process. Not welcoming at all.

When we asked for drinking water during breakfast, the receptionist was mean and said, if you want water, you can buy a bottle of water. I definitely do not recommend this hotel.

Clean room, comfortable, seating areas, and work desk. Very clean bathroom and refrigerator. The carpet could use a good cleaning. The staff were all very friendly and willing to accommodate as best as possible. Breakfast was fully stocked and set up nicely with plenty of continental choices. I would recommend this hotel. The parking lot is well lit and door locks are secure.

Outside of the Free Breakfast. Everything was as expected.

The hotel was quiet and clean. We had a problem with the TV not working. The front desk clerk Jamie came up to the room and checked it. Could not fiqure out the problem, so she found us another room. She went to the new room and check the tv and put the A/C on and brough us the key to that room. She went out of the way to take care of the problem.

The room was very clean it hotel was VERY quiet. There were two very broken pieces of furniture in the room though. You couldn't even sit in the office chair. It was broken in three places. And there was a broken 3 legged table next to the armchair that should've just been removed. Having clearly broken pieces of furniture in a room just makes the room look shabby. Also, the water pressure was terrible and the water in the shower took forever to warm up and then never really got hot .. just lukewarm. The beds were super comfortable and the air conditioning kept the room really cold, which we appreciated. Easy checkin. Good breakfast.

Room was clean and quiet. Water pressure on the sink was low.

We had a wonderful night and slept well was very clean and Great Customer service

Ok

This is my second time staying at this location, i had late arrivals both times and check in was still so simple.

I checked in almost 9 pm from the airport tired. I was ready to shower but luckily it’s alway my thing to open the duvet cover all the way to check for critters. Thank God I did there was a colony of red big ants under there and unfortunately I got bit on my toes because I already took my shoes when I got in. Took all my stuff went down stairs and demanded a new room! Worst experience by far!!

My only issue with my stay was that the maid service was terrible. We got fresh towels every other day and the trash was not emptied regularly. we had 4 days of trash that built up in the room and bathroom.

The room I stayed in did not have a kitchen, but everything was great. Air conditioner worked well bed was very comfortable.

The room was spacious and very clean, and the air conditioning worked well. Despite being by a busy road it was also very quiet.

Great and friendly service

Clean room. Working AC. Water pressure was a little low. Staff promptly provided extra towels. The waffle batter dispenser was difficult at times since the nozzle was loose. It could help to have cups of batter already out and ready to go. But the TX-shaped waffles were really good. Overall, we enjoyed our stay!

The only issue I had with this stay is there were ants. There was a communication issue. The lady didn’t understand me when I was telling her that ants were in my room. Otherwise it was good.

We found under garments in the bathroom I’m assuming from the previous guests. The A/C was not cooling, it was on constantly but room was humid all night. I think the rate was too high for the one night we stayed.

Everything was great.

Need better eggs for breakfast. The eggs are not real. At least it tastes like it. Overall it was a very good experience.

Okay. Was clean and motel was okay but had very little staff on hand.

Very nice room for a good price. Great breakfast. Love the espresso coffee machine.

Convenient location. Staff were friendly.

Low water pressure room smelled room too crowded breakfast not too good but coffee was great staff friendly WILL NOT STAY HERE AGAIN

Definitely needs an update to building and grounds were not kept up. The building had a very strong musty smell to it even in the room. We could never get the pool doors to unlock with our keycard and then we started to not be able to get into one of the side doors with our keycard. It was very frustrating b cause we seemed to pay extra for having a pool.

I enjoyed my stay. Only thing I didn’t like was the fridge was not working properly and there were ants in the room crawling around especially in the restroom.

Nice

Staff was friendly. Door lock was tricky. Shower was luke warm. Bathroom door was unlevel so didnt open properly. Dim lighting. Very small pillows. Hotel phone didnt work.

Room had a little funky smell, but it wasn’t that bad.

Ants inside and out

Nice people. Nice place to stay

Great place for price

The remote control for the TV did not work. Wed morning after having breakfast the key would not open the door. Went to desk The desk made new keys twice which did not work the desk staff had to come up and change the battery on the door lock which wasted 45 minutes of our time. There is cigarette burns in the closet floor. Carpet in the room needs cleaning. The nightstand drawers are glued shot the doorstop in the back of bathroom door has lose screws it has sharp edges which cut the back of my leg. The Sink is lose faucet has no water pressure neither does the shower Elevator light is not working for 3rd floor Mattress next to window has no support it sinks in the center. The pool is full of algae and water was green. The lobby chairs are full of stains and in terrible shape

Rooms smelled stale and musty. They were clean and restocked. There was no internet, not the fault of the hotel, from a widespread outage so there was no television. Additionally without WiFi, cell reception was poor. The staff were friendly. The toilet would only flush at least an hour after the previous person had used it.

The bathroom has been updated with new fixtures and was very clean. The furnishings and carpet are old & worn out, especially the lobby which is the first impression. The staff was very nice.

Hotel was clean, no problem with check in…. But there was a lot of noise, people slaming doors, laoud music and talking or fighting

It’s was decent and clean , had free breakfast..powdered eggs fruit and sausage and also oatmeal . They have a waffle maker as well and a nice espresso machine to make cappuccino and all kinds of stuff . The pool was green and I wouldn’t get in it at the time I stayed end of June 2025 . Workout room was pretty good with machines and plenty of free weights

Very professional

I’ll start with what was good. The room was clean. First off, I was there for business, so internet was crucial. The internet was spotty at best. Had to use my phone as a hot spot for most of the time. The smoke detector in the room was just wires hanging from the ceiling. The pillows are the size of a throw pillow. They had black electrical tape on the bottom of the elevator button panel. Breakfast which was included was basically cold cereal or a biscuit. I do not recommend staying here.

Just did a quick drive weekend stay with my son in Houston. Was about 10 minutes from him so worked out perfectly. Staff was courteous, place was clean, the room was spacious, nice lobby area. Didn't make it to breakfast cause the room was comfy.

+right by Walmart +close to food/retail +free breakfast, fruit, eggs, oatmeal, cereals, waffles, breads, juices, milk +black dude front desk super nice +cleaning ladies nice and attentive +higher ceiling in room than expected Cons -room smelled musty mildew -carpet dirty my baby’s feet were getting grey just waking around barefoot 5 min -saw a cockroach and a roly poly -microwave was rusty inside(asked for a new one and they gave me another way better condition!) -no cribs (even though online it said they had)

The convenience of the location and comfort of the room

Good hotel. Disappointed that breakfast didn't start earlier - we stayed due to our daughter playing in a softball tournament. Lots of restaurants and shopping close by

Clean and breakfast has many options

Police cars wet arresting someone in the parking lot, the lady at the front desk is overworked because she puts everyone on hold for long periods of time, promoting breakfast but only cook what they have in stock so you won’t get a full breakfast. Housekeeping never came