TownePlace Suites by Marriott Houston North / Shenandoah

Front desk let us have adjoining rooms since we traveled in a group. Easy access to everything.

The staff was fantastic, accommodating and friendly great experience! Beds were comfortable, hotel and rooms clean! My only complaint is the layout of our room was a little awkward tv in the wrong spot ! And the bathroom was a little small ,toilet needs to be taller n toilet paper holder in better spot -where it was is too close n and behind you so your trying do a twist to get toilet paper,lol!! These are truly minor things! We were comfortable ( there was 4 of us two queen beds) happy slept well! Breakfast was decent full eggs ,seasoned potatoes yum,waffles, muffins coffee i liked my daughter didn't so that really is personal taste thing! Overall great experience!!

The room was clean, soaps were stocked and the guy at the front desk was nice and helpful.

This hotel is a tad bit dated but it is excellently maintained. The common spaces were clean, the halls were clean, and most importantly, our room was clean. When I checked in the whole system was down, but the receptionist maintained her composure and did the best she could. In the morning when I came down for breakfast, she was so kind and friendly. Breakfast hot selections were standard, but the oatmeal bar was great!

clean and loved the rooms. front desk clerk was nice and helpful.

Plan to pay and park at this hotel. I was not told at the time of check in, and I find it crazy to charge for parking.

Clean, well maintained. The property had that warm color/old money like charm. The outdoor Basketball court added a nice touch. Nice, working pool. Breakfast buffet was good.

Beautiful property and very clean :)

We have stayed here several times every time we are at woodlands for our concert trips.

I liked the coziness of the room and the soaps. The towels and shower felt luxurious. Comfy bed and very close to the Cynthia Woods Mitchell Pavilion. Nothing

Everything was excellent

The hotel had a full breakfast, plus rooms had a kitchenette. The staff was nice and tried to help with accommodations and recommended restaurants near by. Room had a mildew smell and had to get room spray.

I wish the TV could've been in front of the bed instead of on the side, otherwise it was a great stay.

This place was absolutely amazing beautiful would definitely recommend this place the staff was polite and helpful though out our stay will definitely be going back

The staffs are very helpful and friendly. Our room was clean and well maintained.

We stayed here for our son to have throat surgery the next day. Because of his fragile state, we needed a clean hotel with clean air that was close to the hospital. Upon arrival, check in was smooth. However, when we got in the room, it smelled musty. The bathroom wasn’t completely clean with hair still on the floor. My husband went to the service desk to see if we could switch rooms. There was a complete disinterest from the staff member and she blankly told him that since we booked through Expedia, she couldn’t help us. He explained our son’s health issues and she didn’t offer any solutions. We will not stay here again even though we will be coming to The Woodlands regularly for appointments.

The invisible fees. They want to charge me $5 for parking. I got hit with a $20 fee, not sure what for.

The beds were too hard!

Air Vent was very dirty.

Older hotel which is ok because of the good location. Made a reservation because other ratings were good for the price. Seeking a disabled access room ahead of medical procedure. The first room would have been ok - except as soon as the shower was turned on, the tub began filling with water. No drain function. Spouse was standing in bath water over his ankles. There is no way housekeeping would not have identified this issue to have it repaired by the maintenance tub if the tub/shower was cleaned daily. This was not a "new" issue. Hotel front desk clerk was very helpful to locate a second room. However...the second room's shower head sprayed water all over outside the tub as soon as the water was turned on. This tub drained so I gave up and just took a tub bath. However, the AC basically barely worked - in midSeptember. Temp set on 70 degrees...room started at 74 in the evening and temp raised up over night. Room had an iron but no ironing board. Supposed to be an "extended stay" room but only one desk chair and no table to eat on if we had prepared food in the room. Very Disappointing for a Marriott hotel brand.

Great value. Exceptional service. Comfortable room All good.

Good breakfast and friendly staff

Friendly staff. Room was very clean. Convenient location

It was clean and quiet! The location

Breakfast was good. We got there just as it was being cleared, but they let us quickly load our plates up first, which we appreciated. I liked everything. No complaints at all.

Everything was great

Great location, friendly staff, well furnished, loved the mattress very comfortable

This is a good convenient place to stay for us when we are visiting MD Anderson. The front desk is very accommodating when needing a later checkout time because of appointments. Hotel is clean and rooms are comfortable.

Easy!

The front desk was supposed to charge me $60 for for incidental, but charge my card $559. It did hit my card 4 days later.

Room was very spacious and the bed was extremely comfortable. Entire facility was clean inside and out. Very happy with our choice to stay here! Will be back!

Super staff, and clean comfortable room. Slightly dated, but a great stay.

The Main Person in the Reception is very helpful and accommodating, calm and respectful. Breakfast was good.

This is our second stay here. It is an older hotel but very nice and clean. The staff were very friendly and welcoming. Great location! I highly suggest staying here.

Second time staying here, and once again we had a wonderful experience. The staff is exceptional. Rita and Richard at the front desk are incredibly kind, welcoming, and helpful. They even remembered us from our previous stay. Their outstanding customer service is one of the reasons we'll definitely be back All good.

We had a wonderful last-minute stay at this hotel! Everything was excellent. The staff at check-in was incredibly friendly and helpful, and everyone we met greeted us with a smile and made us feel welcome. The location is perfect, the hotel was spotless, and the complimentary breakfast was delicious with a great selection. We also loved having a full-size refrigerator, dishwasher, microwave, and even a cooktop in the room, which made our stay very comfortable. We would definitely stay here again and highly recommend this hotel! None. Everything was excellent

Room and Facility was clean, staff was wonderful, all around amazing experience

the room was totally outdated. A very small tv- in the worst placed position for viewing. kitchen and bathroom were extremely outdated. The bathroom had tiles that were chipped and literally hurt your feet and the bathroom door barely closed. The ac made a loud buzzing sound and the bedding/blankets very outdated . Sadly, we will never stay there again.

$100 pet fee excessive

The front desk staff were amazing at both my check in and my departure!

Very clean and staff was very friendly. The breakfast was so gross, the bacon and sausage tasted terrible the coffee wasn’t great either.

THEY HAVE GLUTEN-FREE MUFFINS for breakfast!!!!! I cannot tell you how FANTASTIC and RARE that is at a hotel! Thank you for thinking of us celiac/gluten-sensitive people. Will DEFINITELY stay here again JUST BECAUSE OF THIS!!! ...And the usual stuff was great also ;o).

Bathroom floor tiles were moving when you step on them

Good area quiet atmosphere friendly staff

Rita was very pleasant and helpful other workers spoke and smiled. Location is the bomb. Great clean smell when you walk in. Breakfast was great, just needed grits and bacon. A little outside cleaning. A lot of spiders and webs on patio, pool had a lot of bugs in it. Just needs a daily cleaning and a little more chlorine in pool.

Great place

Could stay here again but would hope the room was not moldy. :-(

The room had ac but air wasn’t blowing cold. We told the front desk before leaving for the concert. They let us know if it still wasn’t working when they came back then they would switch us rooms. We came back and it was working but we just prefer a colder room to sleep in. They moved us no problem right next door. Very glad for the fix!

The lady at the front desk when I checked was really nice and chill. I loved my room, very clean and nice. The outside area and pool were also spot on. If im ever in the area again they will for sure get my business.

The room was great except I could hear noises from the hall way and people walking on the second floor.

The hotel is in an excellent location, conveniently situated near major shopping areas and close to leading medical facilities, including Medical City. The front desk staff are friendly, professional, and welcoming. My room was clean, spacious, and well-maintained, with a very comfortable bed. It also included all the essential amenities, such as a coffee maker, refrigerator, and microwave. The complimentary breakfast offered a good variety of options, and the pool was clean and well-kept. Overall, I had a very enjoyable stay and would definitely recommend this hotel to anyone looking for a comfortable, convenient, and well-maintained place to stay. The only thing I can think of is that the AC is little loud.

When we went to check in, a very drunk woman was being very rude, abrasive and threatening to the staff. Police showed up when we were checking in. I hadn't purchased the cancellation protection , so we had to stay. Room smelled of mildew.

We were in town for a baseball tournament the hotel was exactly what we needed. The laundry room was so helpful!

Great location, staff and breakfast! I loved my room and felt the price was reasonable. Very comfortable, clean and peaceful. Thank you. Really have no criticism at all.

Only “complaint” was paying for parking. It was a minimal charge but the surface level lot was nothing special- no gate or security.

Grunchy and moldy invest in updates

Very clean and maintained. The staff was very kind and helpful. If needed we would stay here again.

Heather was amazing and she even Added the event for the weekend on the board for us.

Everything was great, check in was a breeze, the room was nice and clean, it was quiet and peaceful which is saying something because it was Memorial Day weekend and the hotel was close to or at capacity.

Clean room, looked brand new. The breakfast was good and plentiful.

The hotel was beautiful. The staff were very helpful and accommodating. The room and common areas were very clean and a pleasure to stay in. Having a kitchen in the room made the week stay so much easier. They provided a full breakfast with hot food, hot cereal, cold cereal, breads and bagels, yogurt and at least 8 toppings. The pool area had towels, seating for lounging and tables to eat. They also had a grill for the guests to use. When we come to Texas to visit our kids, we will definitely stay at this hotel again.

The room was clean and staffs were friendly.

The door lock was broken on the glass door leading to the patio. Bathroom floor needed a little extra cleaning.

Clean room, quiet and friendly staff!

Room smelled like cigarettes

The desk clerks last night and this morning were excellent, the breakfast room was super clean and the food was fresh and tasty. All in all, a very nice experience.

Staff was great, room was comfortable, reasonably priced. We appreciated having 2 chairs and a desk! Breakfast was good, although I'm not a fan of powdered scrambled eggs. Good coffee. Very convenient location, easy walking distance to restaurants and Starbucks. Recommended.

Nice breakfast. Clean rooms. Very friendly staff.

I did notice how clean the hotel is considering it is a pet friendly place! Another reason to stay, lots of cute fur babies! The breakfast was just not very appealing (eggs and sausage were undercooked for my liking, but the coffee was good :)

Stayed here many times always very nice

Breakfast wasn’t that great

Property a bit dated but spotless. Staff great, very helpful. Breakfast good. AC really noisy. Pool needs cleaning.

Tv was only a few channels. Ac on last day was not working . Will not be my choice again

Staff very friendly and very helpful! A very comfortable stay!! Would stay there agin!!

Outstanding hotel, very comfortable and well kept. Breakfast was very good.

The room was very nice. Bed was exceedingly comfy. The toom was clean and tidy. The ac was wonderful. The walkin shower worked perfectly for my disabled husband. Everything was top notch!

Up charge

The hotel was nice, clean and staff was nice and accommodating. I did notice a musty smell in the room, other than the room was great.

The location is great! The rooms are clean and staff is very nice and kind!

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We had a great experience at this location! Friendly staff and hotel was clean.

Great location.

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The pillows were the only thing I didn’t like

Great. Clean, friendly staff.

The air conditioner was very loud, exceptionally loud. Beds seemed worn, very uncomfortable.

Clean, quiet and great location.

Cleanliness was good and front staff helpful.

Loud ac, dirty rooms, bad upkeep

The property is well kept, stafff was amazing, roof was perfectly clean and nice!

Hotel was very clean and updated. Room was spotless and smelled clean. Front desk staff was very friendly. Breakfast was good. Hotel is located in a very nice part of town with plenty of shopping and restaurants close by. Room was a great rate. Highly recommend!!

Enjoyed our stay. Quiet and clean.

Room was nice and clean. Full kitchen with dishes. Breakfast buffet with lots of warm food! Pool looked nice, but didn’t have a chance to use it unfortunately.

Room was OK, but there was weird smell in the room when I arrived, and the kitchen floor looked as if it hadn't been swept.

Clean room, stocked kitchenette, fresh towels and bed sheets

Location and convenience

Clean room, friendly staff, close to hospital

The staff was very friendly and accommodating, made sure I had everything I needed. I would recommend this hotel for the staff alone.

Friendly staff and clean room.

All the front desks girls were amazing! And the rooms were nice and clean and the hotel is very well taken care of!

Yes

Central location

The hotel was great! The staff is super friendly and helpful.The kitchenette and breakfast was a nice surprise. Aq

Very nice accommodations for a very reasonable price

Awesome

Beautiful room and nice kitchen area. Love the shampoo and conditioner offered. Pep (our cat) loved the visit too.

Limpio y staff amable me encanto.

Todo limpio, amables y accesible muy bueno.

The staff were very friendly and helpful. My room was clean and comfortable. I never found any silverware in my room but fortunately had a plastic set to use to eat my dinner. I would definitely stay here again!!

Rooms were very large, clean and quiet.

Clean room. Comfortable bed. Friendly staff.

TownePlace Suite was a great stay because of the staff. They were all so friendly & accomodating. Heather was the first person we met and was extremely friendly. We will stay here again.

The staff was friendly and we enjoyed the healthy food for breakfast.

Overall very good. Pretty easy to find just slightly off the highway. Very clean place, comfortable room. Breakfast selections weren't excessive but it was well stocked and good. Check-in and checkout was fast and very courteous. Would stay again when in the area.

staff is very friendly. room is immaculate.

Great place

Went into the kitchen for breakfast where my Daughter fount mold on her Bagel.The only problem is this was at the end of Breakfast meaning the Bagel way there all morning and it they were just serving moldy food all morning

Location is wonderful amd easy to find. Close to venue and with this being a girls trip, being safe is a must.

Like it overall but needs updating

I came to MD Anderson for a MRI. The Hotel let me check out at 3 no extra charge!