Hyatt House The Woodlands / Shenandoah

Exceptional

The staff was extremely helpful and friendly. The 2nd room we were moved which was 211 the mattress was no good and needs to be replaced.

Decent breakfast. Friendly znd efficient staff . Comfortable room. Breakfast could have had a greater variety.

The staff! Accommodating. Respectful. Nothing

This was my first stay at this hotel, and unfortunately the room I was initially assigned had not been cleaned properly, so I had to be moved to a different one. Although the front desk representative did not have the best attitude, I’m the kind of customer who believes in giving second chances. I’m hopeful that my next experience here will be much better.

Clean, well maintained, excellent value

Location was great, hotel was neat. Insufficient laundry equipment

Exceptional

I was there to attend an event at the Cynthia Mitchell Pavilion, so it was enclose proximity very modern. The breakfast was great at sausage pancakes a yogurt, bar of danish bar bagels just a full breakfast very nice and hot.. nice area to sit outside and read. I took advantage of that. I also took advantage of the swimming pool very nice. Well kept.. The rooms were a good size and come with a safe, which is important to me microwave a mini fridge coffee pot. There’s also a little living room area where you can kick your feet up and read a book.. there was only one issue and that was with the telephone in the room. It did not work however they took care of that immediately.. I would highly recommend it and I would definitely stay again

Great stay

It was clean but the air did not cool well

The staff was excellent and very attentive. I will definitely stay again when I am in the Houston area.

Good location

Exceptional

Very good and clean

Clean nice. Offer pool day pass for friends

Location All was great no complaints

Great staff

This is usually a great place to stay, we stay here a lot and actually in the same room usually but this time there were some room cleaning issues.

Everything. Everyone was very friendly. Very good experience.

Superb

Superb

Ana checked me in. She was excellent. Property was very quiet since it was situated away from I 45. Breakfast area was well done. An enjoyable stay

There was nothing to dislike. N/A

Great

Very clean, quiet, nice place to stay. Several restaurants close by.

very nice hotel, breakfast was included. nice, good-sized room with a king bed. pool and hotel was nice too.

Exceptional

It was a pleasant experience. Bed was very comfortable

Rooms clean and well decorated. We will return

Bed and shower Had marijuana smell coming through the vent one our last night. My wife is not suppose to be around cigarettes or different types of smells dealing with chemotherapy treatments

The staff was very friendly from the moment we arrived. The hotel was very clean and beautiful, and we loved the surroundings. It is definitely a hotel we would like to return to. The staff was very friendly from the moment we arrived. The hotel was very clean and beautiful, and we loved the surroundings. It is definitely a hotel we would like to return to.

We booked for a concert at the Woodlands Pavilion. The hotel was close. Very nice, very clean. The sofas in the room is a nice touch. Probably the best breakfast I’ve ever seen at a hotel. Also normally hotel coffee is gross but it was really good here. I’m sure we’ll be staying again

Great service!

Nice place. Good with dogs

Staff was amazing. Room was spectacular. I even received an upgraded room when my room was mistakingly double booked. I will definitely be staying there again.

Kkv go thinking hh

The entire state was excellent from the staff to the morning breakfast to the clean room will stay again

Our room was clean and included a full kitchen area. They were all kind and helpful with any questions we asked. The pool was clean & never overcrowded. Sometime when the wind blew by the pool, there was a slight gasoline smell from the maintenance room. Overall, we truly enjoyed our stay and would stay there again.

My overall experience was good the room took a while to get cool.

The location was right in the middle of everything my family planned to do! I could even walk to the movies!

It was best so far Nothing

Was good

It is clean and staff friendly

Coffee

Good Coffee

The wheelchair accessible room

Very clean and safe i will want ti stay again in the near future

Great rooms and staff. The area is quiet and there are one nice venues around.

The property was well maintained and staffed, tucked away in a little corner that has access to many restaurants shopping and entertainment in the immediate area. Ice Machines are only located on the 2nd and 5th floor which is a little inconvenient. Room was very spacious with a lounger and king size bed. The sheets weren't the best but they did the job, the pillows on the other hand were not very comfortable. All in all was a very enjoyable stay.

Very quiet. Spacious room and bathroom.

Communicating with the staff was very easy, as we had a room where the toilet needed attention because of running water. It was fixed immediately. Definitely will stay agin when I. The area.

The hotel was clean, staff were helpful and the breakfast was ok.

I will definitely recommend it.

Clean room, breakfast needs improvement, staff was very nice and helpful.

I thoroughly enjoyed my stay, everything was wonderful from the cleanliness of the property to the friendliness of staff.

The rooms are super clean really good looking the staff was super sweet and awesome very professional. You get free breakfast, including and the parking was good and free as well but the best thing I like is the employees they’re all very sweet and very nice and professional and courteous. I would definitely stay there again. Also, a lot of things to do around you walking distance awesome location.

Room was clean except left a dirty wash cloth in the room, and the one night was very noisy from another room, did not like that they don't clean and change sheets every day they said clean rooms every other day, breakfast was ok, not the best, the parking was excellent.

awesome stay. great location

Time to change out mattresses on the beds and those small pillows are terrible.

Everything was good! I used to stay at Hyatt Centric whenever I visited The Woodlands. Hyatt House is just as good, great location and much more affordable!!!

Nice clean beautifully

Enjoyed our stay, just one night

Only reason I'm not giving it a 5 star, 2nd day we were there... they were working on the lines and my husband was stuck in the shower for 5 mins without water... The water lines had a lot of air in the lines, it would putter a lot when we showered, or at times, would barely have any pressure.... but I would still recommend the hotel.. hopefully the water issue gets resolved soon :)

Great Staff, very clean. Beds were hard so difficult to sleep. Breakfast was cold.

It’s in walking distance to a lot of places

Clean hotel nice staff love it

thank you

Clean. Not directly on the interstate but near enough to be convenient. Very quiet.

Breakfast was great, and the staff are amazing!

At check in Ana was awesome..She was very friendly and got me the room I wanted (the first floor). The hotel was exceptionaly clean . It was close to several eating places with a movie theater walking distance from the hotel....Will definitly stay here again

Booked the room for 2 nights and I couldn’t sleep I checked out the day.

This is great hotel off of the HWY and great staff in The Woodlands area....Stay here all of the time and always a great hotel experience with very nice staff and always clean....

Very clean!!!

Very nice quiet place to stay.

Everything was great

Great location! My husband and I were trying to find something simple for a weekend getaway. This was perfect in so many ways. We were able to relax in our room or enjoy the pool. The best part was being able to play games at Dave&Busters, watch a movie at AMC or pick a place to eat without having to drive anywhere! Let not forget to mention the staff was was awesome as well. We are already looking to see when we can go back.

Convenient quiet location. Friendly and helpful staff.

We found hairs on the blanket and left the note to change it but never did it

Staff were friendly and helpful. Hotel was very nice and clean and the location was good. The room was roomy and nice except for at first it had a funky smell in the room and we found a dead roach on the floor. The bed was comfortable and pillows were okay. There was a free breakfast but it was rather disappointing. Besides all of this, we had a good stay.

This trip was riddled with issues, which is odd b/c we've stayed here intentionally probably 5-6x previously with great experiences. Upon checkin, I was told the elevator was broken and it would be 8-9pm before the repairman arrived. Ok, so they moved me to a first floor room, not ideal but whatever, I was tired. That night, I slept in 3-7 minute increments because (as it turns out), they are slowly replacing all of the HVAC units in the rooms, which sounds great EXCEPT the new ones cycle off and on LOUDLY all night, no matter what setting you have the thermostat on, nor the fan setting on the control panel. The easy fix is always to leave the fan set to Low or High and avoid being woken by the sound of the unit ... but they have specifically chosen units that intentionally omit this option. And thusly, I was woken up every. single. time. the A/C kicked on. All. Night. The next night, I moved to a new room on a higher floor and it was better but ONLY b/c it was a suite with a door so the AC wasn't immediately next to the bed and the sound was muffled. The bed was only tolerable, they no longer clean rooms daily, and the deadbolt on my (new) door was inoperable apparently which meant the housekeeper woke me up trying to barge in my room the second morning, and we discovered (after the engineer spent at least an hour investigating) that the entire door was misaligned and thusly the latch wasn't secured enough for the deadbolt switch to fully engage. Bad trip indeed.

Personal muy atento y las instalaciones nuevas y limpias

This hotel is clean, spacious, and convenient to the Spring/Tge Woodlands area. The staff were all engaging and welcoming, quickly handling check in, check out, and every interaction. Free parking on site! Definitely a great stay!

They have to clean better the rooms

The carpet have to be replaced, they are too old.

away from freeway, close to Tesla charging station, no electric charging station close by.

The worst place to book. I’m still on my vacation right now and Expedia had to refund my entire hotel stay. Infact the stole 25$ and said that they can’t refund the Insurence for my trip. When my reservation for the hotel was no where to be found. So I didn’t get my hotel.. and they took 25$ from me and said it wasn’t their problem. The hotel did nothing to help me. I booked 4 months in advance

Good location for Cynthia pavilion!

Excellent stay as expected

The property was clean and well-kept. The location was perfect for where I needed to go during my stay. I also liked that the hotel was located within walking distance of restaurants, a movie theater, and Dave & Buster's, in case I was staying a bit longer and needed something to do. I enjoyed my stay.

Wodergul

The hotel was nice but the hot tub was not working which we really wanted to use.

Customer service was amazing. All the staff were friendly and helpful. The only issue we had was the knocking/thumping sound from the AC wall. Kept me up at night. I reported the issue to the front desk staff. Hopefully they get that fixed for the next person who stays in the room. Besides that, we have an amazing stay.

Great hotel

The facility was super clean once you entered. I was greeted by the front desk young lady and she was super nice, quick process to get the key to the room. The room was super clean, had everything I needed if I wanted to cook, make coffee. It was really clean, the bed sheets everything! I definitely recommend this hotel to anyone. I was very happy to find a great affordable place so quickly.

Very nice cozy

Anna at the front desk when we checked in was funny and helpful. We really enjoyed our stay

Everything was amazing stay was 10/10

Left a ear bud and was told they would reach out to me 3 hours later had to call myself

Our living room carpet was wet the whole time because of the condensation from air conditioning

Hotel was so nice and clean!!! We were very impressed!! Staff was so nice and helpful!! Absolutely loved our stay

THe hot tub was not working

Waking up to no running water to bathe or brush your teeth is completely unacceptable. I was very disappointed with my stay. When I mentioned the issue to the front desk, there seemed to be very little concern, and no effort was made to offer compensation, points, or any type of accommodation for the inconvenience. The lack of empathy and customer service only added to an already frustrating experience.

The room was nice except for finding a cockroach behind the door. Front desk staff were awesome but housekeeping never came to my room and i was there for 5 days. By the third day i brought it to the attention of the front desk. Still nothing. I went to the front desk to get more toliet paper and they asked if housekeeping had been to my room. The young lady was surprised when i said no, since she had sent a message to the manager of housekeeping letting them know that no one had been to my room. She even said it was totally unacceptable. Not going back to this hotel

Sub par exercise room. Cardio and dumbbells only.

The hotel was very nice and very accommodating. It is surrounded by great restaurants to eat at. The rooms were a great size and so was the bathroom.

The hotel and rooms were super clean the beds and pillows are a little uncomfortable but it was still nice

Yes outstanding.

Staff was courteous and helpful. Room was great. Good breakfast! Good value!

Loved that it was in walking distance to restaurants and movie theater.

I’ve stayed here over night a few times and have always enjoyed myself s.My recent stay was for three days to get away for my birthday and Mother’s Day and Hyatt house did not disappoint..I used the gym everyday as well as the pool and jacuzzi and really enjoyed myself .

Staff are very friendly and the room was clean and orderly

My wife and I have been here twice and totally enjoyed our selves both times . The staff was amazing . Very helpful and friendly . Didn't have to go far to enjoy all the good things around the entertainment areas and nice places to eat and shop if needed . Very comfortable room and bed . Good breakfast and great hot tub and pool area

We have stayed there 4 times.

The Breakfast it’s perfect

Love it!

Favorite place to stay at. Third time this year. Staff is always great. Rooms always clean. Quiet surrounding and places at a walking distance. Always a nice spot to stay at!

Excellent customer service and the property was clean.

Great location. All the amenities that a business traveler would expect: very nice continental breakfast superfast Wi-Fi multiple work locations in the lobby and a nicely stocked mini pantry. Staff was very friendly and helpful.

Breakfast was very good. A large variety of different breakfast food to choose from. Dining room was very clean. We were very pleased….The hotel is very clean and well maintained. It had a homely feel to it. The check in and check out staff was very friendly….The only compliant we had was the mattress in our room. The mattress was one of the worst we had ever slept on. My husband and I didn’t get any sleep…..I would rate our stay poor due to the mattress. Brenda M