Hyatt House The Woodlands / Shenandoah

Great place

Everything was absolutely great! Friendly staff, and clean room. The location was perfect too.

Very professional

The food was pretty good. Down side was tgat I found a huge orange spot on the mattress on my husband's side and i asked them to clean it up. Hopefully they did. I didn't even tell him. The bathroom shower could have been cleaner.

I could not rave enough on how wonderful my stay was. The location was perfect for my young family and offered plenty of activities for me and my toddlers to walk to. The continental breakfast was delicious and the suite our family had was so spacious. 10/10 I highly recommend

They do not do housekeeping daily… for $400 for 2 nights, housekeeping daily should be an automatic. That was my only issue

Hotel feels like it was newly built and very well maintained. I would definitely stay here again on future trips. I liked how convenient the location was.

Excellent service

It’s a brand new hotel. It is wonderful

The first night of the hotel we were in a room next to a special needs person that was screaming all night and we had to ask to be moved in the middle of the night. Did not get good rest the first night.

We enjoyed our stay here. Hot, breakfast buffet. Free parking. Clean room and replenished our towels every other day. I like how the check out time is at noon. Love how it’s a 5 min walk to AMC theatres and Dave and Busters was just across the street. Thank you

Great staff but room was very small for the price

The policy is already every other floor cleaned every other day but whats with no clean in 4 days??? The assistant manger was candy sweet and as genuine as she could be but that hotel needs corporate's attention.

Grest

Nothing

Nothing

The room was dated, no HMI connections in room. The breakfast was not good; food was cold and barely edible.

Everything was clean, and the staff was very attentive. The room was equipped with a microwave, mini-fridge, and coffee maker. Even though the hallways and bedroom are carpeted, the space still felt clean and free of any musty odor. It is in a great location—close to everything yet situated in a private, secure area

Clean convenient location with friendly staff,

Great place! Will stay again

Bed very comfortable. Room quiet

Great

Great

Consistently great, clean place. Staff was & is extremely friendly & helpful!

Nothing we loved it!

Nothing we loved it!

Staff was so friendly and facilities were clean and need was so comfortable. We will be back!

Staff was so friendly and facilities were clean and need was so comfortable. We will be back!

Area/cleaniness

Area/cleaniness

Clean hotel. Nice room. Pleasant and attentive staff. Only problem I ran into was figuring out how to get the streaming channels on the TV.

NA

Great stay. Will certainly be back the next time I am in the Houston area.

A clean and quiet hotel with a very polite and helpful staff. Lot's of free parking. Will stay again if we are in the area.

room was clean and nice

The only complaint - I checked in just after midnight and there was no one at the front desk for about 10 minutes - I yelled out and finally the clerk came from the back.

The parking situation was limited. The beds and the pillows where just not comfortable at all. The AC would not get cold during the night.

The parking situation was limited. The beds and the pillows where just not comfortable at all. The AC would not get cold during the night.

Room is excellent and I like the suites because are very comfortable

Are stay was wonderful. Our room was clean and very comfortable. We would definitely recommend.

Location was great. Clean property and staff was helpful and friendly. The sofa bed very uncomfortable(horrible). The mattress on it was very thin, you could feel the wire frame against your back. Had to close sofa bed and just sleep on the sofa not pull out the mattress/frame.

Location was great. Clean property and staff was helpful and friendly. The sofa bed very uncomfortable(horrible). The mattress on it was very thin, you could feel the wire frame against your back. Had to close sofa bed and just sleep on the sofa not pull out the mattress/frame.

Me gusta este hotel esta cerca de oficinas corporativas, Mall y el desayuno es muy bueno. El personal es muy atento!!

Great breakfast

Good and good

Good and good

Place was amazing I was there for a concert and everyone was so nice

Bathroom sink did not drain. Turn the water on for 10 sec and water stayed in sink for at least 15 min. Mold on shower walls & shower floor.

Our room was clean, and our floor was quiet. It was a very pleasant stay. It was not far from the Cynthia Mitchell Woods Pavilion, where we had attended an event. This is our second stay here, and we enjoyed it. The breakfast was yummy, and the pool and hot tub were clean. The hot tub was not terribly hot, but it was bubbly and comfortable.

Hotel is maintained in “like-new” condition to include rooms and amenities. Plenty of parking and staff were very friendly and helpful with a couple requests. I would most likely stay here again.

As a matter of fact all of your staff were kind and helpful!!

Property is in a safe, quiet area close to multiple restaurants and shopping. The hotel was extremely clean as was our room. The morning breakfast had multiple options , just not enough stomach room to sample all of the choices, lol. Will stay there in the future.

Clean room. Decent breakfast

One of the best Hotels I have ever stayed at. Really clean and the staff is super friendly.

I enjoyed my stay here. It was quiet and I felt safe in the area as a solo female traveler. It was nice having the option for breakfast. I really like the coffee. Beautiful place to relax. I'll go back again. Cons: having to pay a $100 deposit for cleaning or damages.

Upon check-in, we were greeted so wonderfully and she provided all the amenity info, which was helpful! The hotel is very aesthetically pleasing with a nice bar/lounge area along with a business area, right in the lobby. All of the staff was very friendly. Our room was pristine! The black out shades were a nice touch. The bed was comfortable and the room was well appointed. The pool and huge hot tub were very much appreciated by us as we are used to having that luxury. The area is very quiet and appealing. You can walk right up the street for numerous restaurant choices, entertainment and shopping. The parking lot is big, but if it gets full, there is a free parking garage right across the street. This hotel is such a great value and we will definitely be back and make this our new favorite hotel in The Woodlands!

Clean room and friendly staff. The H bar gets inventory once a month. Both food and alcohol inventory. We were only able to get a pepperoni pizza.

The woman who checked us in has always been amazing! So helpful and kind!!!

Clean room. Staff was helpful. Temperature @ the gym: too cold.

Hotel was great and within walking distance to many restaurants. One thing that I would comment on is that the convertible coach was very uncomfortable to sleep on, ended up closing it and sleeping on the coach instead. Otherwise great hotel and good breakfast.

The property is well-maintained and the rooms are clean and spacious. The breakfast is great. They have eggs, hashbrowns, sausage, etc., and the staff is friendly and helpful. Very nice hotel for the price.

Our stay was excellent. The staff were very professional and gracious. Our room was comfortable with nice bedding. And the free breakfast was also good - a bonus of breakfast was that the dining room was very bright and open.

New, clean, very friendly front desk Toilet sliding door required significant force to slide. It was obviously broken, Breakfast was very basic

New, clean, very friendly front desk Toilet sliding door required significant force to slide. It was obviously broken, Breakfast was very basic

This is our second time staying at this property. It was clean and the staff was very welcoming and attentive to all our needs. The location is also ideal with easy access to the highway and multiple food options in the area. Will definitely stay here again.

Best staff I have encountered at a hotel in over a year!

Nice modern room, more spacious than average for this price point. Halls were a bit noisier than expected but overall a great value.

The free breakfast was excellent. Wish their was a fan on the bathroom. They don’t clean rooms daily,

Robert and Veronica Corpus Christi, TX

This was my first stay at this hotel, and unfortunately the room I was initially assigned had not been cleaned properly, so I had to be moved to a different one. Although the front desk representative did not have the best attitude, I’m the kind of customer who believes in giving second chances. I’m hopeful that my next experience here will be much better.

I was there to attend an event at the Cynthia Mitchell Pavilion, so it was enclose proximity very modern. The breakfast was great at sausage pancakes a yogurt, bar of danish bar bagels just a full breakfast very nice and hot.. nice area to sit outside and read. I took advantage of that. I also took advantage of the swimming pool very nice. Well kept.. The rooms were a good size and come with a safe, which is important to me microwave a mini fridge coffee pot. There’s also a little living room area where you can kick your feet up and read a book.. there was only one issue and that was with the telephone in the room. It did not work however they took care of that immediately.. I would highly recommend it and I would definitely stay again

Great stay

It was clean but the air did not cool well

The staff was excellent and very attentive. I will definitely stay again when I am in the Houston area.

Very good and clean

Clean nice. Offer pool day pass for friends

Great staff

This is usually a great place to stay, we stay here a lot and actually in the same room usually but this time there were some room cleaning issues.

Ana checked me in. She was excellent. Property was very quiet since it was situated away from I 45. Breakfast area was well done. An enjoyable stay

Great

Very clean, quiet, nice place to stay. Several restaurants close by.

very nice hotel, breakfast was included. nice, good-sized room with a king bed. pool and hotel was nice too.

It was a pleasant experience. Bed was very comfortable

Rooms clean and well decorated. We will return

We booked for a concert at the Woodlands Pavilion. The hotel was close. Very nice, very clean. The sofas in the room is a nice touch. Probably the best breakfast I’ve ever seen at a hotel. Also normally hotel coffee is gross but it was really good here. I’m sure we’ll be staying again

Great service!

Nice place. Good with dogs

Staff was amazing. Room was spectacular. I even received an upgraded room when my room was mistakingly double booked. I will definitely be staying there again.

Kkv go thinking hh

The entire state was excellent from the staff to the morning breakfast to the clean room will stay again

Our room was clean and included a full kitchen area. They were all kind and helpful with any questions we asked. The pool was clean & never overcrowded. Sometime when the wind blew by the pool, there was a slight gasoline smell from the maintenance room. Overall, we truly enjoyed our stay and would stay there again.

My overall experience was good the room took a while to get cool.

The location was right in the middle of everything my family planned to do! I could even walk to the movies!

Was good

It is clean and staff friendly

The wheelchair accessible room

Very clean and safe i will want ti stay again in the near future

Great rooms and staff. The area is quiet and there are one nice venues around.

The property was well maintained and staffed, tucked away in a little corner that has access to many restaurants shopping and entertainment in the immediate area. Ice Machines are only located on the 2nd and 5th floor which is a little inconvenient. Room was very spacious with a lounger and king size bed. The sheets weren't the best but they did the job, the pillows on the other hand were not very comfortable. All in all was a very enjoyable stay.

Very quiet. Spacious room and bathroom.

Communicating with the staff was very easy, as we had a room where the toilet needed attention because of running water. It was fixed immediately. Definitely will stay agin when I. The area.

The hotel was clean, staff were helpful and the breakfast was ok.

I will definitely recommend it.

Clean room, breakfast needs improvement, staff was very nice and helpful.

I thoroughly enjoyed my stay, everything was wonderful from the cleanliness of the property to the friendliness of staff.

The rooms are super clean really good looking the staff was super sweet and awesome very professional. You get free breakfast, including and the parking was good and free as well but the best thing I like is the employees they’re all very sweet and very nice and professional and courteous. I would definitely stay there again. Also, a lot of things to do around you walking distance awesome location.

Room was clean except left a dirty wash cloth in the room, and the one night was very noisy from another room, did not like that they don't clean and change sheets every day they said clean rooms every other day, breakfast was ok, not the best, the parking was excellent.

awesome stay. great location

Time to change out mattresses on the beds and those small pillows are terrible.

Everything was good! I used to stay at Hyatt Centric whenever I visited The Woodlands. Hyatt House is just as good, great location and much more affordable!!!

Nice clean beautifully

Enjoyed our stay, just one night

Only reason I'm not giving it a 5 star, 2nd day we were there... they were working on the lines and my husband was stuck in the shower for 5 mins without water... The water lines had a lot of air in the lines, it would putter a lot when we showered, or at times, would barely have any pressure.... but I would still recommend the hotel.. hopefully the water issue gets resolved soon :)

Great Staff, very clean. Beds were hard so difficult to sleep. Breakfast was cold.

It’s in walking distance to a lot of places

Clean hotel nice staff love it

thank you

Clean. Not directly on the interstate but near enough to be convenient. Very quiet.

Breakfast was great, and the staff are amazing!

At check in Ana was awesome..She was very friendly and got me the room I wanted (the first floor). The hotel was exceptionaly clean . It was close to several eating places with a movie theater walking distance from the hotel....Will definitly stay here again