Home2 Suites by Hilton Shenandoah The Woodlands

Mildew smell in the hotel

Clean and nice

Staff at the front desk are always kind. Cleaning crew are super nice and thoughtful as well!

Hotel room was perfect and so clean. Check in time was a little too long but they were very busy and the front desk ladies were even helping to get our room ready. Enjoyed the complimentary ice cream for our wait. After a long night out at the Woodlands Pavillion in the heat it was much needed. SLEPT AMAZING In the beds, so comfy. NOT My normal hotel to stay at when visiting The Woodlands but I think we will stay here from now on. Super easy to get to the Pavillion. Very nice and safe area.

First room had a broken usb but that was quickly resolved by switching rooms really fast!

Room was clean and spacious.

Very friendly staff and conveniently located.

Room was clean and very spacious. Cold AC with helpful staff. Good am breakfast to get your day started.

Friendly staff and convenient.

The staff was friendly and the area was convenient to restaurants.

Was neat, spacious and kitchen equipment

It was amazing so peaceful and quiet. The room was separate from the living room

Clean. Convenient location Room got hot

Nice

The place was perfect

No problem at the time Great experience.

Breakfast was not as expected

M

Amazing front desk and cleaning staff! N/A

Breakfast was limited.

We loved it! Very clean, great breakfast!

Guest room walls are paper thin, breakfast bar is the worst I’ve seen. Muffins were ice cold and no microwave, very limited selection of products. Meats looked terrible. Limited fruits.

Clean, well priced, black out shades, comfy beds, great staff.

Perfect for our stay, clean, quiet, gear location

Great room, very roomy! Clean and kitchen was well stocked. My only complaint would be the sleeper sofa mattress. Our group stays there every December to enjoy Christmas shopping and family time. The mattress on sleeper sofa has always been very uncomfortable as you can feel the bars through the mattress. The alternative for us is to remove the mattress and place the mattress on the floor. Fingers crossed, new mattress next time.

Extremly disappointed with this stay. Beds sooooooo uncomfortable. They accomadated us with a late checkout however we shouldve stayed at the aloft eight behind them as usaul but we were so didaapointed we had to buy air matresses just to sleep

Pool and amazing bfast

The room great. Comfortable bed for my husband and I and my kid was very comfortable and happy on the sofa bed. Having a kitchen was fantastic as well.

Location is convenient, friendly staff, close to many restaurants and shopping options.

Clean, nice staff, good breakfast N/a

Nice big rooms very clean Check in was horrible I had three rooms the door keys didn’t work up and down the elevator to make them wk checked in went to my car keys stop working again the young lady told me I can reset another card but only can give you one key per room I m sorry it’s four ladies to a room that’s impossible to ask them to share one key also at breakfast the young lady did clean off the tables had a group of 12 we had to try cleaning the table to sis together asked her can you remove the cups and plates she said people need to clean up behind themselves as if we left the trash there and she went back to the front desk with her phone to pick up where she left off other

I stayed at this hotel and was very impressed. The place is quiet, cozy, modern, and very comfortable. The beds are great, the bedding is high-quality, and the bathroom amenities are excellent. There is also a fully equipped kitchen where you can cook real meals if you want to. Breakfast is tasty, well-organized, and nicely presented. The staff is friendly, helpful, and always smiling. Home2 is definitely a great value for the money, and I would love to stay here again. Thank you for the wonderful service and atmosphere!

The staff was friendly and helpful.

Great stay and very clean. .

G

Very welcoming staff

Clean and cool

I haven’t had the breakfast yet but so far I’m loving being here

Clean room, stocked kitchen, working facilities, only that the stay was not longer

Great property

Excellent staff! Was able to meet all requests! Needed another blanket and pillow for the pull out couch. Breakfast was on par! Love having actually dishes and silverware to use! Nothing. Perfect stay!

Staff was slow and not very professional. They barely spoke to you and seemed to just stand around

There was construction around the property and one of the entry areas was closed off. The room was clean but the walls were thin so I could hear all my neighbors when I was trying to sleep. The drawer handle in the bathroom was sharp and I cut my finger. I tried calling the front desk several times for a band aid and no one answered.

Was a great experience! Felt very welcomed. Love the complementary waters, & apples. Also loved my name on the tv screen when walking in. Very roomy, very cold which we loved. Definitely found our to go hotel for future trips

The Staff was very helpful and acomodating. The room was up to their usual standards which made my stay exceptional. It's always nice to have a mini kitchen for in room meals. When I travel for races I like to have a full size refrigerator to use complete with freezer.

This is the only property I stay at when in this area. Customer service, cleanliness and accommodations are always excellent!

N/a

Tv did not work well

We reserved a handicapped room with 2 beds and roll-in shower. Per usual with hilton, they had no such thing available when we got there. They put 3 of us in a room with one king and pullout couch (ouch). It was supposedly handicapped accessible, but it clearly was not possible to shower or bathe. One non-handicapped person almost became handicapped slipping in the tiny tub with about 6 bars and a slip and slide floor. The bath tub itself was way too narrow. The door was so heavy someone in a chair could not get in or out without help. The interior decorator of the hotel should be shot. Don't come here if you have problems with dizziness, the walls have frequently changing colors and the floors look like a patchwork quilt of leftover rug.

No bathtub only shower. Check in clerk didn't seem to know what to do. She kept trying to make the room key (card) register, I finally asked her if she could just try a different card. That worked, Took 15 min. Dog barking dog somewhere around our room.

Very clean and food was delicious

And ice machines on each floor was a great bonus too! NOT the hotels fault but our neighbors dogs were barking so much! All hours of the night, thank goodness our dogs didn’t jump on the barking train!

Loved our stay but tv didn't work due to the property getting updated new tv's. Can't really complain they let us check in early for BUZZFEST and was told i would get a late check out next visit.

The blind would not close down all the way so room wasn’t all the way darkened and shower drain was slow

Very nice lady when we checked in

It is the best place to stay when you have swim meet at the Conroe Aquatic Center (CISD Natatorium). There is a fridge in the room that you can store food and drinks for the swimmer.

Perfect for the Ironman TX event.

Property was well kept like all the Home2 suites I have stayed in. Happy with my stay.

Nice

I couldn’t watch tv for the entirety of my stay !!! Called and they wanted me to call a Wi-Fi number to see why it wasn’t working

Clean, decent food choices, quiet, no hassle. Everything you need for an extended stay.

Nice and clean Very comfortable

Lovely large room with full kitchenette and lots of places to put your stuff. Perfect for a longer stay. Lighting wasn’t great… the bulbs were of a slightly blue tint rather than a warm “normal” light, and were not very bright. A lot of thought given to guest electronic needs; easily accessible plugs, etc… No light over coffee service items, which was annoying. More expensive than it should be…! But overall it was comfortable and quiet, and we would stay here again.

The walk in shower drained into the bathroom not in shower causing potential fall!! Had to put bedspread down to mop up water so didn’t fall

Wonderful, comfortable, clean and convenient to The Woodlands, Tx.

The bacon was not crisp

Free shuttle driver was rude and did not want to drive us to the museum a mile away even though they advertised free shuttle to surrounding areas.

Breakfast was good.

I would have liked to have my room cleaned since we stayed 2 nights. But other than that it was great!

I mean For the price , this was THE BEST place we have stayed . I already Told my husband we need to make another trip to the woodlands and stay here again .

We stayed Friday and Saturday night. The room was Stated it was handicap accessible but it was not. The bed were too high up for wheelchairs. Over all the room is very small.For wheelchair accessible and hard to navigate. The room had lukewarm water no hot water. On Saturday night, there was a large party or wedding on the roof below us.And there was yelling screaming and loud music for several hours.When reported to the hotel nothing was done. This will be the last time.I stayed in this hotel overall.It was not a good experience and I would not recommend it for anyone who is in a wheelchair.

Needed to mow property I had to walk a dog and grass was very tall. Did not keep coffee… full and fresh in lobby.

The room was great. Spacious and comfortable. Breakfast was disappointing

TV was small in center of room (horrible position). Only one waffle iron, long line. Air conditioner kept turning off. Would not stay again

While my room was nice, the hall ways were worn out. One of the two elevators was down the entire five days I was there, with the other also down at various times. It was posted in my room that it would be cleaned every other day, which is understandable. Unfortunately, they didn’t clean my room until my last of four nights, and only after I had asked a couple times. I know they were very busy that week. The staff was very friendly and were happy to provide fresh towels. The breakfast was standard free breakfast fair, decent selection. The property is tucked back from the main road, so I felt safe parking there and there was no traffic noise to keep me awake at night.

Our room Was very clean, staff was Super nice.

The staff members are beyond mediocre, they can't do anything to help you even if you come with babies. The room has a really bad smell and the breakfast is horrible. Even the location is convenient, I wouldn't stay here again.

Perfect would stay again for sure.

Lovely location and great hotel in the woodlands.

Attended a concert in the woodlands.

they have given room in 4th floor where Elevator was not working and not sure why I paid this amount for this stay.

The rooms were clean and spacious. Great convenient location for eating and shopping. The front desk was courteous and helpful.

My daughter and I stayed for a concert. Overall the stay was good. I do have to complain that the air freshener in the room is so overpowering that it triggered an asthma attack during my stay. All my clothes smell like it once I returned home. Our tv didnt have a remote nor did the channels come it. I did call the the front desk and someone was sent up within 20min. Breakfast was chaos. For a hotel weekend that was “booked up” they seemed to not be able to keep up with the breakfast crowd. There was always a line, crowded and out of food. The staff were friendly and it was in close proximity to the mall, target and the pavilion.

Great spot great location great price

Nice

They had free bottled waters and free snacks (cheese its and rice krispie treats) The rooms were great bigger than I expected. They were also clean. The kitchen area has a big microwave, coffee maker, toaster and dishes to use. Breakfast was good and plenty of variety. The area was safe and there was a mall close by and resturants. Overall the place was quiet and we were able to sleep well. I would come again.

I arrived in town on an early flight and the person at the check-in desk allowed me to check in early which was very appreciated. The room was clean and well-stocked with kitchen items. The shower did not have conditioner, just shampoo and body soap. The breakfast did run out of some hot items which disappointed some of the people in our group. Overall, it was a great hotel for a one-night stay. I would return again.

Nicer than I thought it would be. Quiet even thou they were totally full.

We had a great room with plenty of space for our family. Loved it.

Well maintained property with thoughtful amenities like outdoor seating around a fire pit and propane grills available for guest use. Small store in lobby for essentials or snacks. Refrigerator and microwave in room. Decent breakfast…nothing fancy but you won’t starve!

Beds were nice room was clean. USB’s in the room could be updated. Loved the breakfast, no pork, was a nice change to chicken sausage and chicken patties. Great stay!

Friendly customer service with efficiency. Clean room with great breakfast.

Perfect for a quick trip.

Great breakfast.

muy buena ubicacion y servicio. el cuarto muy amplio y las camas muy comodas. El sofa cama no esta muy comodo, pero tampoco fue lo peor. El desayuno variado y rico

We offten stay at Home 2 to go to concerts. Tge hotel is always clean with friendly staff. The only bad thing I have to says is sometimes the breakfast is lacking.

Great hotel in a safe area. Enjoyed the stay

Extremely satisfied with the cleanliness of the room and the property overall.

The decor seems a little outdated, and the breakfast was not great. I tried to get some toothpaste but no one was around and they had no toothpaste for purchase in the market area.

Clean, comfy beds, microwave & frig/freezer in rooms, good breakfast offered in the morning. They had the normal waffle & drinks, but also all the ingredients to create a special breakfast sandwich. Very tasty!

Great comfortable stay

Clean environment 👍

The rooms were very clean. I did the white glove test!

Very clean!

Our stay was great! From checking in to checking out. Fast check in, room was clean and spacious. Clean bathroom and the shower was great. We have no negative comments about our stay here. If ever in the area again we will definitely stay again.

Staff could be friendlier on the desk. Food could be better for breakfast.

Excellent service. No matter what issue you have , they go above and beyond to assist.

Pillows are terrible and toilet paper is the cheapest crappy paper ever. You’d think they wouldn’t spare those expenses but they sure did! It’s an okay hotel but expected more for the Hilton brand

Room was very nice. Only complaint is when we went to take shower we didn’t have hot water. We had hot water in the sink but not the shower.

Staff was very friendly and professional. Check in was a breeze

The property was very clean and organized. It was very quiet. The lady at the front desk was very friendly and helpful with checking in and out. We would stay here again if in the area.

Our only complaint was that the breakfast was supposed to be served until 10:00. We went down at 9:00 and there was barely anything available and by 9:20 they’d shut it down entirely. Otherwise a decent stay for an affordable price. Not overly loud or far from things to do.

Clean. Staff was polite.

Really enjoyed staying here, nice hotel, nice service. Will definitely stay here again!

Checkin at 3 pm. It says but there were no rooms ready or because the girl that checks you in wanted to end her shift and go home because the people in front of us got a room. She said give us 10-15 mins . As we walked out so did she to her car to go home . If I pay for a place and check in is at 3 I expect to get my room at 3 not when convenient to someone’s schedule. Other than that rooms were clean beds were nice. Cleaning crew is loud at 9:30 check outs at 11 what’s going on here?! How are these rooms not ready?

The room was nice and clean.

This property is located close to everything!!! Parking is so easy & safe. Hotel is clean and nice

First time staying here at this location, first time in the Houston, TX area, was there for an event over the weekend and this location is great lot of amenities near the hotel and within walking distances. It was quiet and in a safe location.

Great Location very clean. Hotel staff was having problems with making keys, which caused multiple guests to return to desk to get keys re-carded in order to access rooms.

Very nice hotel, clean, comfortable, very spacious and close to everything!