Days Inn by Wyndham Shenandoah

not well maintained at all

No light bulb in lamp No plate on outlet No ice bucket or machine Had to go to office Morning breakfast Bagel and coffee nit even water And you were asked to empty your Trash can No glasses in room if you wanted A drink of water I know this sounds petty But after a long day of driving This was a aggravation I expect more out of a motel with Wyndham associated withdisappointed

Nothing Everything

Good

Hotel was horrible broken windows run down and nothing like pictures on website. We cancelled the reservation and stayed at a different place Hotel was horrible broken windows run down and nothing like pictures on website. We cancelled the reservation and stayed at a different place

Zero stars. Stay away! It’s cheap for a reason. We thought we would save money but not worth it. We were here for 10 minutes and checked out. Their were stains on the bed a pillows. No pillow cases. Stain on the sheets. No one had cleaned this room in forever. So many pubic hairs on the toilet. Room reeked of cigarette smoke. Felt dirty just being in there. Basically a crack house.

You get what you pay for. The hotel room AC was not fully functional. Parking was easy. I did not feel safe. No one was ever at the desk , not when I arrived or when I left. The shower curtain had pink stains on it. Looked very gross and the room had an adjacent door that didn't feel securely locked. The toilet was dirty. Not a recommendation for a decent stay.

Extremely rude general manager..doors and keys do not work sometimes

Bad

Exceptional

Run down and dirty felt unsafe Extra pillows upon request

The general manager went above and beyond for us! Her customer service was too notch and greatly appreciated.

Na

Feo feo feo feo

And she had a bad attitude

N/A

Helpful staff. Nice pool, convenient location

Exceptional

Room was far from cleaned. One towel, no hand towels. Contential breakfast was a joke. Week old bagels and stale coffee. Bed was comfortable. Easy location to get on the freeway.

Absolutely nothing. Quite literally everything. Between bugs biting me in the bed, roaches coming out of the walls, random liquor bottles in the cabinet, and the lock on the door was completely broken off.

Absolutely nothing. Quite literally everything. Between bugs biting me in the bed, roaches coming out of the walls, random liquor bottles in the cabinet, and the lock on the door was completely broken off.

The issue was the breakfast. In a previous visit it had some good things but this time around the breakfast consisted of bagels and garlic flavored I Can't Believe It's Not Butter (which does not go well with a cinnamon raisin bagel by the way) I would only come back in a pinch since I feel it has gone downhill since my last visit.

Enjoyable and very good staff

Nothing everyone that worked there was rude an unprofessional

DO NOT GO TO THIS HOTEL!!!! EXTREMELY nasty rooms, the rooms were disgusting white powder substance along the walls of the room, bedding was dirty, floors filthy. Staff will not issue a refund for complaints. While we were there another guest had to call the cops because of the conditions there. 0 stars 🌟 across the board. My son was has bed bug bits on his back, horrible experience

The manger is during the night is TERRIBLE. she’s so rude and unprofessional.

Poor

Very good

First off, they did not give me the room I requested for. The key was not working and they made me wait for 1/2 hour before he figured out the room key was not working. Then the staff assigned me to a room which did not have the beds I requested for. On top of that this guys was rude and did not even reduce the rate. I requested for a room with 2 queen beds and he aloted me 2 rooms with twinbeds and still charged the same rate. The hotel had a water dispenser which was not even working. They offered free breakfast and all they had was just couple of bagels. No cream cheese or any other items. This was the most pathetic hotel I have ever stayed in my life time.

Quick check in and very convenient

Room had no cup of any sort in it; also, no coffee maker. King size bed had only one (very small) pillow on it. Door to room had a nearly 3/4” gap at the top. Toilet was a “power flush” model, which made loud surging noises for several minutes after each flush. No coffee was available in the morning, as lobby attendant informed me that they “had no cups.” Is there a paper / styrofoam cup drought in the Woodlands?

Bugs everywhere, not clean at all, tv did not work

Clean room , but had issues with the A/C unit and card door was not working. Staff was very helpful.

The outside looked like it had been abandoned. No cars except a rusty pickup. There was no one at the check-in desk. I finally left. It made me uncomfortable.

Nothing Killed several bed bugs and insects which I alerted the manager but how she talked to me, was rude.

Nothing Killed several bed bugs and insects which I alerted the manager but how she talked to me, was rude.

The problems started at check-in. My fiancée's name was on the reservation, but the front desk would not allow her to pick up the room key. Ironically, I wasn't even listed on the reservation to receive a key, even though I was staying there too. It took unnecessary time and frustration to get that sorted out. Once we got into the room, things only got worse. The air conditioner wasn't cooling properly. The floor near the restroom felt weak, almost like you could fall through it. There were no blankets in the room, and the overall condition of the room was poorly maintained. The next day, after returning from my conference, my fiancée and I came back to the hotel together. We had only been given one key card, and it didn't work. We had to walk all the way back to the front desk to have it reprogrammed before we could get back into our room. By that point, I was beyond frustrated. To make matters worse, the room only had one set of towels, a half-used roll of toilet paper, and one extra roll sitting on top. The room simply wasn't stocked or maintained the way it should have been. Overall, this was the worst stay I've ever had at a Days Inn. Between the reservation confusion, malfunctioning key card, poor room condition, and lack of basic amenities, I cannot recommend this hotel. I will not be staying here again or patronizing this location in the future.

We arrived and were given a lesser room than what we paid for. The room smelled and was dirty. The staff was not helpful at all. We left and had a great experience at a different hotel.

To get ice you need to get the employees to get it for you, which is annoying. They would also disappear from the front desk frequently. Was a long line of people waiting to check out. I probably wouldn’t recommend this place just because the cleanliness is one of things that’s hard to look past, irrelevant to the price. If you can’t trust the bed why stay there?

We know it wasn’t expensive but for the area we were expecting a little bit more

Poor

Two fitted bottom sheets insi of one fitter bottom sheet and one top sheet Cockroach in bathroom Light in bathroom mal function Lack of towels.. no hand towel Two Tiny pillows for two travelers Hot water in sink but Luke cold water in shower Breakfast was only bagel and coffee Parking great Broken safety lock Broken toilet paper holder Did not use pool Staff was nice but not able to resolve problems Wyndham should be embarrassed

Clean quiet and nice staff

We did not end up sraying ar this hotel. We ended up having a medical wmergency. I figured a 3 star rating was good for all.

Wow, you get what you pay for. I understand this but damn…. The amount of dead cockroaches and the air conditioner covered in dead flies was shocking. The bathtub looks like it was transported from a crack house. I actually slept in clothes on top of the bed because everything just felt dirty. They should give you plastic booties so you can walk around the room on the carpet (it’s disgusting). Don’t believe me? Wait until you pull up, and you’ll know. It’s completely dark like it’s been abandoned, and the parking lot looks like Baghdad. The pool is something out of a Stephen King novel- not that anyone is looking to swim in a cheap motel, but it just feels like you’re now the main character in a scary movie that you’ve been saying “don’t go in there”!!

Staff was nice. Rooms were dirty. Keys didn’t work for the first 2 rooms so we had to switch rooms 3 times. Property not well maintained

That being said the condition of the property, in general was not as the photos showed. The room did not appear clean, there were no tissues, no ice bucket, only one towel. It was a smoking room, and there was no ashtray. There was also no ice machine. I had to get ice from the front desk. There was also no facility for early check in as is the case with most properties. On the positive side, my request for another towel, ice, and ash tray were taken care of quickly by the Staff. On the whole, it was a very disappointing experience.

Quiet and well kept. Helpful and attentive staff.

Room was clean but very old, carpet frayed! Bathtub looked dirty but looked the same after the maintenance guy came and tried to clean it! Finish home on the tub! The front desk guy was nice, and the laundry/ maintenance guy! The best part was it was close to the hospital! I’m surprised it’s a Wyndham hotel 😵‍💫

Looked like door had been kicked in, walls had damage all throughout the room and bath. Microwave looked like it hadn’t been cleaned in forever. Old dried spilt food. Cabinets broken. Bugs everywhere. Air conditioning barely kept the room at 75-78 degrees. Towels dirty no wash clothes. Worst place I’ve ever stayed at

Nothing Everything including rude staff

Everything including rude staff

Management and cleaning stuffs None in

None in

Linens had human hair, wifi was very poor. Breakfast was not good. But the staff were very helpful. Parking was enough and of course they had a swimming pool, but didn't use it.

The Mattress Was Badly Sunken, The Mirror Was Dirty, The Bathtub Did Not Drain, The Walls & Carpet Were Dirty.

Good for price pool ac restaurants

Nothing

Kind front desk. AM Shift

The room curtains were torn, the sheets and pillows were stained, the door and walls had hole in them, booked for 5 days and when I asked for a refund because I decided not to stay there, they declined to give me my refund

Location was good. Everything else was poor. Roaches, filthy and run-down. Staff was rude.

Its a little old but room was clean an bed was comforable.

No towels dirty tub no hot water for 2 days

We were not able to access as no one ever came to the door to allow us into the room, can not get a refund.

The A/C didn't work properly. There was no hot water. On a king bed there were 2 square throw pillows. There was 1 set of towels. When asked for a refund they stated it was up to the manager during the week but she doesn’t really do refunds.

I won’t be back again had wait a long period of time at night to check in nobody was in office… didn’t bother to ask how my stay was and breakfast was only a bagel

Need better pillows. The outlets sucked.

Nothing

It is your typical low level motel that’s cheaper than the rest. Bed was comfortable and didn’t see any bugs so that’s a good thing. Wish they would get rid of the carpet with new flooring. Carpet in any motel is gross.

Horrible. They go in your room with your request,

Clean room

The blackout curtains had holes, and I had to cover them with tape just to have privacy. The hair dryer didn’t work, and the bathroom door was severely damaged. The floor felt like it had been cleaned with a lot of soap but never rinsed, making it slippery. I informed the front desk on Saturday morning and asked for someone to clean the floor while I was out all day, but when I returned, nothing had been done. There is no wake‑up call service, and the continental breakfast was extremely limited — just coffee and bagels. On the positive side, the location is convenient, close to restaurants and gas stations. However, being near the freeway means the noise is very loud. The staff was friendly and polite, which I appreciated. Overall, this place works if you only need a quick shower and a bed for a night, but I would not recommend it for a multi‑day stay or for families.

Bad place to stay in

No breakfast, room dirty, bathroom lightsnot working

They refused an extra hour late checkout. Only one washcloth, 1 towel. Zero cups, glasses. Toilet seat was barely off the floor! Bed comfortable. Didnt see roaches or bedbugs. Rug looked dirty. Parking ok. I didnt re at the free carb laden breakfast. Convenient location. Price too high. Shouldve been 30-40 for the quality.

Dirty no remote no blanket no phone and broken bed

Need a refund . This is the worst of all

Room had not been cleaned, no breakfast except hot water with pre-packaged oatmeal. Would not stay here again

Parking was cool and ac was cool

Old everything. No tv remote. Smelled like strong cleaner in room.

.. never again. We will not come close to her place

Horrible experience. Worst customer service.

It's was cool I would stay again

This property is full of bed bugs and the manager deny it, I had to go to the doctor for medication for bed bugs bites

Parking was good, no lock on door, no curtain to cover window so it was wide open...won't stay here again

There was no towels, the fold out couch had blood stains , human bodily fluids all over it with no linens, the air conditioner did not work and it kept cycling back on the heat.Even if I had it turned off, stayed over 90° all night.The door locked in operable properly was not disabled.Accessible.It was a horrible , horrible experience that I want my money back on completely

Not really

We waited in hotel about 4hours to checked in, because Expedia payment problem.

Staff are amazing so accommodating and down to earth made sure I was comfortable and even got the room I stayed in last time with handicapped access

I guess you get what you pay for.. upon arrival cops were there the next room building over for disturbance. Rooms were clean bed was comfortable but no blanket only but a sheet and what look like thin shower curtain lol. Then i walked in the rr to only see 1 towel lol. We booked 2 rooms and both rooms had 1 towel and 1 hand drying oh i usually try to book with free breakfast to save a little bit of money.. well free breakfast was only a bagel and coffee. They have no ice machines. Oh Sunday morning my daughter text me a video.. BED BUGS.. if 1 room has bed bugs I'm pretty sure every room has them..

The room was not what I reserved. Wasn’t even the same as the pictures Still very dirty. Stained beds…. Ac didn’t work. Wrong bed situation. No biggy…. But when I addressed the ac not working I was told they had to make sure it wasn’t before they could switch my room….not to mention my key card not working the WHOLE time of my stay…. Which is major inconvenience since we’d been driving all day the first day and in the heat all day the second….. if you have to stay here I bid you good luck.

Bad smell inside and outside of the hotel. Room old and musty.

The room was all right besides for the fact that my smart TV was a non-functional and unfortunately because there's no one on staff past 11:00 p.m. I could not fix the issue with the front desk which was a shame because I missed out on a very important conference call which is the reason why I booked the room to begin with I have a client in Japan that is very hard of hearing and it makes it hard for him to see so I typically use a Smart TV so we can share a screen when I do a presentation

Staff

-The Room was badly out dated, only one bath towel. - all of the lights were broken but two. Had a old smell.

This is most horrible experience. No room assigned since Days Inn help dask told us virtual card is declined due to Expedia. We called Expedia many times for over 3 hours and problem could not be solved by Expedia. We have to find another place to stay.

Breakfasts old bagels it waj just nasty

Room reeked of cigarrete smoke and mildew. Everything was stained yellow and grimy.

Left two days early, ac never worked changed room that sc never got below 78 so I checked out. Ice machine broke , place was run down , little bugs in the sink , my fault for thinking a hotel in Houston u set 60 a night wound be decent . Will not return and would not recommend to anyone

STAFF

The hotel charge me separately

They never cleaned during the 15 days we were here.

In short, this was by far the worst hotel I have ever stayed in, and I would strongly advise others to avoid it.

This "hotel" room was absolutely disgusting. The stale smoke and muggy air was the first red flag. Walking into the room, there were dark stains all over the carpet and white stains on the couch. The refrigerator appeared to work (at first).. however, had yellow scum/crust covering the bottom shelf. (By morning, the fridge was warm and not working.) Upon a walk around, the bathroom tub was rusted and chipped. If you dare to use the shower-- shower shoes would be definitely be NEEDED. There was a dead cockroach smeared on the wall (this was the first roach siting.) After brushing my teeth, I turned around to spot the second roach (LIVE) crawling on the bathroom floor. The TV was left on inside the room and there was no way to turn it off manually-- there was also no remote control. I had to call the front desk (from my cell, bc the room phone didn't work. At all-- no dial tone/power) to see if they had a spare remote; they didn't. They apologized and asked me to turn it off manually. I let them know that wasn't a possibility bc this tv had no buttons.... They then told me to unplug it. I couldn't unplug the tv bc the plug was behind the dresser & I couldn't move it (too heavy). I asked if someone could assist with this bc I wanted to go to sleep- without the tv on. Front desk staff came, moved the furniture to access the plug and unplugged it for me. After attempting to get 'settled' I spotted the THIRD roach (alive), crawling on the carpet near the bed. Review continued...1/2

Plain

Plain and dull room. TV not working and bad wi-fi.

First room that was offered a/c unit didn’t work tv also didn’t work and when we were relocated to another room they assigned my room to someone else and they kept trying to open my door and didn’t stop until I called the front desk and they said they forgot to mark it occupied

Staff was nice but every time I stay there its a problem opening doors with the card

and didn’t stay the second night forfeit the second night reservation staffs refused to give me another room which would have probably been just as bad anyway have photos to post but don’t see a option for photos No words alone can describe it

Excellent service thank you

They will steal your items and make up lies when confronted staff is a joke

Extremely disappointing. Our room key didn’t work so we had to go to the front desk everytime we needed to enter our room. At the time there weren’t any other rooms available. We should have been told about the situation with the door before we checked in. The next day we got another room with a working door. There was mold in the bathroom and cockroaches in the room. The staff was very nice and professional.

There was no real breakfast. That's false advertising. Under the name of breakfast, they just kept 4-5 stale bagels and very diluted coffee. The rooms were smelly, and the carpets were extremely dirty, as if they had never been vacuumed. The bathroom was filthy, and the door was broken. They also did not provide a key for the room. You have to go to the front desk to ask them to open it every time you go out. Worst and dirtiest hotel I have ever stayed in.

Gd

The room is horrible, it's uninhabitable, and when you want to open your door it doesn't work; the staff have to go and open it for you. We turned on the heat because it was cold and smelled really bad, and then the fire alarm started going off. Among many other things, I took a photo, but it won't let me leave my complaints in the hotel reviews. I don't recommend it; it's the worst hotel I've ever booked 😡

Not a good experience, from keys not working to not feeling safe.

Staff is always nice. 3rd time staying here simply because of the price and location. Won’t be back. Always a bug or two in there. This time I lifted the blanket up and there was hair and other signs of the sheets not being changed. Shower drain was broken, lots of random loud noises from other guests.

But the other 2 very nice and very helpful in making sure everything is good with our stay as for the breakfast it's not really a breakfast there is only bagels,butter,and jelly which is very disappointing because the pictures advertised a full breakfast not just a quick snack for in the morning

Very clean room, and friendly staff.