Days Inn by Wyndham Shenandoah

Bad

Nothing about this motel was good. It was gross and the room smelled like an ashtray even though it had a non-smoking sticker on the door.

Never let me check in they told me no check in and get the hell out and sprayed cleaning products in my face it was pure rude I ran for my life dot dot

Very good

Room was dirty, staff hung up on me and was rude. We did not get informed at check in the water heater was out and there was no hot water. We did not stay got a hotel room somewhere else and being refused a refund on the nights we did not stay

Bad

I didn't stay there because the water was not working at the hotel

Do not stay at this motel manager is very rude. The few times that I stay at this motel they have no water and they they not have no hot water. They did not want to reimburse my money so I had to find another motels to stay. I do not recommend you staying at this motel. The manager is very rude. Not a very respectful person.

No hot water—complained to front desk and requested a different room but they said their lack of hot water is an ongoing issue which means that they couldn’t guarantee putting me in a new room would fix the issue. The curtains were torn and there was a spot on it that looked suspiciously like dried blood. The power switches on the wall were broken. We had to tape it into the on position or use the bathroom in the dark and WORST OF ALL, had the police called on me by the front desk lady because I accidentally slept in, and she came to literally stand over me and refused to

No hot water! And they knew this when they rented the room to me. Never will I trust this place to rent again.

The only towel was a stained towel, the a/c unit didn't work, the hot water wasnt working, there were at least 2 roaches...

The only towel was a stained towel, the a/c unit didn't work, the hot water wasnt working, there were at least 2 roaches...

Terrible conditions, bathroom wasn’t clean correctly bathtub had yellow stains. The room was for four people and only receive two towels, room smelled funky, and to top it off the first day we didn’t had hot water called the front office and staff was rude when I ask I when the hot water would be back mind you the weather was 65F so we did need the hot water. The same day first day my card got disconnect went to the office to activated and was receive with a rude front office lady she didn’t believe I was staying there she had to check if the room was in fact occupy by me. In the description states there’s breakfast included but when I ask about I got laugh at and got told there was only coffee and bagel. In overall do not recommend regret my stay.

There was no hot water and the manager was quick to let me know that she will give me a refund. So I didn’t stay. Still expecting my refund Horrible personal attitude, lack of basic amenities like hot water and manager said it was all rooms that lacked this but I don’t believe it and she was unwilling to change rooms but rather kept mentioning that they can give me a refund which I then opted for and stayed at another hotel.

There was no hot water and the manager was quick to let me know that she will give me a refund. So I didn’t stay. Still expecting my refund Horrible personal attitude, lack of basic amenities like hot water and manager said it was all rooms that lacked this but I don’t believe it and she was unwilling to change rooms but rather kept mentioning that they can give me a refund which I then opted for and stayed at another hotel.

Good and clean room for an overnight stay and close to great food and shopping. Very quiet stay.

Provided a room at the last minute. The shower got lukewarm at best. Room was a smoking room (smell and ashtray) despite specifically picking a non-smoking room.

The shower got lukewarm at best. Room was a smoking room (smell and ashtray) despite specifically picking a non-smoking room.

I kept getting someone opening my door early in the morning yesterday then I was told I was not even supposed to be there. They were highly obnoxious. I’m not sure how they even got that job. I refuse to ever go back there. I’ve already reported this to Wyndhams Corporate Office There was no hot water, no towels only received one roll of tissue in five days. Every time I click on the microwave, the power would go off. It was absolutely horrendous and I don’t understand why this hotel is still standing. If you are a pretty female, do not stay here. I hate to sound cliché. Do not stay here if you are a female. Just don’t stay here. If you’re a human being, just don’t stay here

I waited 32 minutes to check in before work and no one was at the front desk. Called customer service and they couldn’t get anyone either. The water did not get even get warm and had to take a cold shower. The black out curtain was only half and the other side was a material you could see through so I had to leave the lights out at all time. I’m could see every shadow of whoever walked by and it was hard to sleep. I wish I hadn’t paid for two days ahead of time. I’ve stayed here 8-10 times in the past year when I had to work long hours and this was the last time.

The bed was comfy and location to highway The general manager was extremely rude, unprofessional and uninformative of rules and retaliated when I complied. I had barely it there because my car was giving me serious issues. I was leaving and getting out of a very bad situation. So this was my first landing place. I had a mechanic come fix it there. The GM came out and said we can't be fixing cars there and she told the guy yesterday he couldn't. I told her i was not aware and nobody told me, the room was in my name. She barely gave him 5 minutes to fix a parr or she will call the cops. She came out to him not even 5 minutes later and starts very aggressively telling him to leave and they were arguing. So I came downstairs to see and she called the cops land says I need to leave the hotel. I am crying so upset bc it's all I own to move and I had it with me. She says you have until 3. Meanwhile she comes up to my room with another coworker by the way the entire time, and says how much stuff do you have? I said a lot and pointed to it all. She yells you have an animal! Get that cat out now. I said but the lady on the phone said it was pet friendly. She's like who who get that cat out. So I had to put her in my hot car for 20 minutes while I packed. Then she comes to my car and says that cat needs water why you got that cat in there like that shaking her head. I said you told me to put the cat in there. Then she is just standing there watching with a really nasty look. She says why you crying stop with all that bullshit crying. Then she says look at you so aggressive. I said I haven't been I've said yes mam every time you told me to do something. Then she says do you think it's going to look good with people coming into our parking lot with their hands in the air yelling? I said like you're doing now? After the started to walk away and metoo I heard her call me a stupid or fucking Bitch. I barely got my car to the gas station.

There was no hot water during the first cold front of Texas the room was disgusting and the breakfast was horrible

The bed was comfy and location to highway The general manager was extremely rude, unprofessional and uninformative of rules and retaliated when I complied. I had barely it there because my car was giving me serious issues. I was leaving and getting out of a very bad situation. So this was my first landing place. I had a mechanic come fix it there. The GM came out and said we can't be fixing cars there and she told the guy yesterday he couldn't. I told her i was not aware and nobody told me, the room was in my name. She barely gave him 5 minutes to fix a parr or she will call the cops. She came out to him not even 5 minutes later and starts very aggressively telling him to leave and they were arguing. So I came downstairs to see and she called the cops land says I need to leave the hotel. I am crying so upset bc it's all I own to move and I had it with me. She says you have until 3. Meanwhile she comes up to my room with another coworker by the way the entire time, and says how much stuff do you have? I said a lot and pointed to it all. She yells you have an animal! Get that cat out now. I said but the lady on the phone said it was pet friendly. She's like who who get that cat out. So I had to put her in my hot car for 20 minutes while I packed. Then she comes to my car and says that cat needs water why you got that cat in there like that shaking her head. I said you told me to put the cat in there. Then she is just standing there watching with a really nasty look. She says why you crying stop with all that bullshit crying. Then she says look at you so aggressive. I said I haven't been I've said yes mam every time you told me to do something. Then she says do you think it's going to look good with people coming into our parking lot with their hands in the air yelling? I said like you're doing now? After the started to walk away and metoo I heard her call me a stupid or fucking Bitch. I barely got my car to the gas station.

.

Exceptional

Everything was terrible!! Staff was not helpful, room was dirty, and sheets had not been changed since the previous guest!! Disgusting experience!!

Room was filthy and disgusting. There is no kitchen or stove as advertised. Parking lot is dark and a perfect location for a robbery or murder. We immediately relocated i have not seen a "Murder inn" in a very long time.

Very good

Bad

Good

Motel is so filthy dirty. Rooms, bathroom... everything. Unfriendly stuff.

for the jacuzzi room . however there was no hot water ,the a/c didnt work properly and the TV did not work properly.So we checked out and we were supposed to get a refund . however we still have not received the refund after 3 calls the manager has not called us back ! We prepaid for the jacuzzi room . however there was no hot water the a/c didnt work properly and the TV did not work properly

We prepaid for the weekend for the jacuzzi room . however there was no hot water ,the a/c didnt work properly and the TV did not work properly.So we checked out and we were supposed to get a refund . however we still have not received the refund after 3 calls the manager has not called us back ! We prepaid for the jacuzzi room . however there was no hot water the a/c didnt work properly and the TV did not work properly

They had no hot water the AC was infested with roaches and they are trying to run fraud scans on people that book rooms and charge them for things that they didn't even do

The floor was so filthy that walking around in my socks turned the bottom of them gray/brown. There was a large dead cockroach floating in the toilet. The bathtub looks like it hasn’t been cleaned in months. ( this is no joke. I took pictures of all of it). When I checked in they didn’t tell me the hot water heater for the building was out of order and I didn’t find out until the next morning when I had to take a shower and shave for a early meeting. I had to take a cold one. When I got back later and told them I was going somewhere else to stay i told them why and that I took pictures of it all. I tried to show them the pictures and was told that I didn’t have to show and that they believe me. This is the second time I’ve had a bad experience with Days Inn hotels. I would not recommend Days Inn to anyone. And I will probably tell everyone I know this story, and anyone else who will listen.

I am normally easy going about hotels but this was probably the worst hotel stay I have had. We specifically booked it for the jacuzzi tub. Once we got in our room, we learned the jets didn't work and maintenance wouldn't fix it until we checked out. We also had no hot water during our stay. When we called the front office, we were told it was temporary as they were working on it. There was still no hot water when we checked out. The room was big but that was about all the positive I could give it.

Terrible breakfast, if you could breakfasts, a pot of coffee snd ONE bagel. Smelling linen

The room was not very clean. Highway sounds are very audible from the rooms. If you're looking for something clean and quiet this may not be the place for you but it is quite budget friendly.

They currently have no hot water, they haven’t for a week or two according to the property across the street. They do not tell you this until after you check in. We were not told until after we checked in and we had trouble with the room key.

No hot water real ghetto and bed bugs and roaches

Do not stay at this property. There was no hot water to take a shower. The staff was not helpful, especially the lady at the front desk. No ice. The ice machine was down and the room was disgusting.

Property is run down. We got in our room and found it only had 1 towel and the front door didn’t lock. We tried leaving and the door would open without using a key. We got a new room and found out that night there was not hot water. The staff was nice, but the property is terrible.

Muy tranquilo

No coffee pot in the room. No blow dryer. Free breakfast was coffee and bagels, only

I cancelled my reservation but was still charged on my credit card

Room was musky smelling, floor was not vacuumed, NO HOT WATER IN SHOWER OR SINK! Save your money and sleep under an overpass. It will be cleaner!

not well maintained at all

Zero stars. Stay away! It’s cheap for a reason. We thought we would save money but not worth it. We were here for 10 minutes and checked out. Their were stains on the bed a pillows. No pillow cases. Stain on the sheets. No one had cleaned this room in forever. So many pubic hairs on the toilet. Room reeked of cigarette smoke. Felt dirty just being in there. Basically a crack house.

You get what you pay for. The hotel room AC was not fully functional. Parking was easy. I did not feel safe. No one was ever at the desk , not when I arrived or when I left. The shower curtain had pink stains on it. Looked very gross and the room had an adjacent door that didn't feel securely locked. The toilet was dirty. Not a recommendation for a decent stay.

Extremely rude general manager..doors and keys do not work sometimes

The general manager went above and beyond for us! Her customer service was too notch and greatly appreciated.

Na

Feo feo feo feo

And she had a bad attitude

N/A

Helpful staff. Nice pool, convenient location

Room was far from cleaned. One towel, no hand towels. Contential breakfast was a joke. Week old bagels and stale coffee. Bed was comfortable. Easy location to get on the freeway.

The issue was the breakfast. In a previous visit it had some good things but this time around the breakfast consisted of bagels and garlic flavored I Can't Believe It's Not Butter (which does not go well with a cinnamon raisin bagel by the way) I would only come back in a pinch since I feel it has gone downhill since my last visit.

Enjoyable and very good staff

Nothing everyone that worked there was rude an unprofessional

DO NOT GO TO THIS HOTEL!!!! EXTREMELY nasty rooms, the rooms were disgusting white powder substance along the walls of the room, bedding was dirty, floors filthy. Staff will not issue a refund for complaints. While we were there another guest had to call the cops because of the conditions there. 0 stars 🌟 across the board. My son was has bed bug bits on his back, horrible experience

The manger is during the night is TERRIBLE. she’s so rude and unprofessional.

First off, they did not give me the room I requested for. The key was not working and they made me wait for 1/2 hour before he figured out the room key was not working. Then the staff assigned me to a room which did not have the beds I requested for. On top of that this guys was rude and did not even reduce the rate. I requested for a room with 2 queen beds and he aloted me 2 rooms with twinbeds and still charged the same rate. The hotel had a water dispenser which was not even working. They offered free breakfast and all they had was just couple of bagels. No cream cheese or any other items. This was the most pathetic hotel I have ever stayed in my life time.

Quick check in and very convenient

Room had no cup of any sort in it; also, no coffee maker. King size bed had only one (very small) pillow on it. Door to room had a nearly 3/4” gap at the top. Toilet was a “power flush” model, which made loud surging noises for several minutes after each flush. No coffee was available in the morning, as lobby attendant informed me that they “had no cups.” Is there a paper / styrofoam cup drought in the Woodlands?

Bugs everywhere, not clean at all, tv did not work

Clean room , but had issues with the A/C unit and card door was not working. Staff was very helpful.

The outside looked like it had been abandoned. No cars except a rusty pickup. There was no one at the check-in desk. I finally left. It made me uncomfortable.

The problems started at check-in. My fiancée's name was on the reservation, but the front desk would not allow her to pick up the room key. Ironically, I wasn't even listed on the reservation to receive a key, even though I was staying there too. It took unnecessary time and frustration to get that sorted out. Once we got into the room, things only got worse. The air conditioner wasn't cooling properly. The floor near the restroom felt weak, almost like you could fall through it. There were no blankets in the room, and the overall condition of the room was poorly maintained. The next day, after returning from my conference, my fiancée and I came back to the hotel together. We had only been given one key card, and it didn't work. We had to walk all the way back to the front desk to have it reprogrammed before we could get back into our room. By that point, I was beyond frustrated. To make matters worse, the room only had one set of towels, a half-used roll of toilet paper, and one extra roll sitting on top. The room simply wasn't stocked or maintained the way it should have been. Overall, this was the worst stay I've ever had at a Days Inn. Between the reservation confusion, malfunctioning key card, poor room condition, and lack of basic amenities, I cannot recommend this hotel. I will not be staying here again or patronizing this location in the future.

We arrived and were given a lesser room than what we paid for. The room smelled and was dirty. The staff was not helpful at all. We left and had a great experience at a different hotel.

To get ice you need to get the employees to get it for you, which is annoying. They would also disappear from the front desk frequently. Was a long line of people waiting to check out. I probably wouldn’t recommend this place just because the cleanliness is one of things that’s hard to look past, irrelevant to the price. If you can’t trust the bed why stay there?

We know it wasn’t expensive but for the area we were expecting a little bit more

Two fitted bottom sheets insi of one fitter bottom sheet and one top sheet Cockroach in bathroom Light in bathroom mal function Lack of towels.. no hand towel Two Tiny pillows for two travelers Hot water in sink but Luke cold water in shower Breakfast was only bagel and coffee Parking great Broken safety lock Broken toilet paper holder Did not use pool Staff was nice but not able to resolve problems Wyndham should be embarrassed

Clean quiet and nice staff

We did not end up sraying ar this hotel. We ended up having a medical wmergency. I figured a 3 star rating was good for all.

Wow, you get what you pay for. I understand this but damn…. The amount of dead cockroaches and the air conditioner covered in dead flies was shocking. The bathtub looks like it was transported from a crack house. I actually slept in clothes on top of the bed because everything just felt dirty. They should give you plastic booties so you can walk around the room on the carpet (it’s disgusting). Don’t believe me? Wait until you pull up, and you’ll know. It’s completely dark like it’s been abandoned, and the parking lot looks like Baghdad. The pool is something out of a Stephen King novel- not that anyone is looking to swim in a cheap motel, but it just feels like you’re now the main character in a scary movie that you’ve been saying “don’t go in there”!!

Staff was nice. Rooms were dirty. Keys didn’t work for the first 2 rooms so we had to switch rooms 3 times. Property not well maintained

That being said the condition of the property, in general was not as the photos showed. The room did not appear clean, there were no tissues, no ice bucket, only one towel. It was a smoking room, and there was no ashtray. There was also no ice machine. I had to get ice from the front desk. There was also no facility for early check in as is the case with most properties. On the positive side, my request for another towel, ice, and ash tray were taken care of quickly by the Staff. On the whole, it was a very disappointing experience.

Quiet and well kept. Helpful and attentive staff.

Room was clean but very old, carpet frayed! Bathtub looked dirty but looked the same after the maintenance guy came and tried to clean it! Finish home on the tub! The front desk guy was nice, and the laundry/ maintenance guy! The best part was it was close to the hospital! I’m surprised it’s a Wyndham hotel 😵‍💫

Looked like door had been kicked in, walls had damage all throughout the room and bath. Microwave looked like it hadn’t been cleaned in forever. Old dried spilt food. Cabinets broken. Bugs everywhere. Air conditioning barely kept the room at 75-78 degrees. Towels dirty no wash clothes. Worst place I’ve ever stayed at

Linens had human hair, wifi was very poor. Breakfast was not good. But the staff were very helpful. Parking was enough and of course they had a swimming pool, but didn't use it.

The Mattress Was Badly Sunken, The Mirror Was Dirty, The Bathtub Did Not Drain, The Walls & Carpet Were Dirty.

Good for price pool ac restaurants

Kind front desk. AM Shift

The room curtains were torn, the sheets and pillows were stained, the door and walls had hole in them, booked for 5 days and when I asked for a refund because I decided not to stay there, they declined to give me my refund

Location was good. Everything else was poor. Roaches, filthy and run-down. Staff was rude.

Its a little old but room was clean an bed was comforable.

No towels dirty tub no hot water for 2 days

We were not able to access as no one ever came to the door to allow us into the room, can not get a refund.

The A/C didn't work properly. There was no hot water. On a king bed there were 2 square throw pillows. There was 1 set of towels. When asked for a refund they stated it was up to the manager during the week but she doesn’t really do refunds.

I won’t be back again had wait a long period of time at night to check in nobody was in office… didn’t bother to ask how my stay was and breakfast was only a bagel

Need better pillows. The outlets sucked.

Nothing

It is your typical low level motel that’s cheaper than the rest. Bed was comfortable and didn’t see any bugs so that’s a good thing. Wish they would get rid of the carpet with new flooring. Carpet in any motel is gross.

Horrible. They go in your room with your request,

Clean room

The blackout curtains had holes, and I had to cover them with tape just to have privacy. The hair dryer didn’t work, and the bathroom door was severely damaged. The floor felt like it had been cleaned with a lot of soap but never rinsed, making it slippery. I informed the front desk on Saturday morning and asked for someone to clean the floor while I was out all day, but when I returned, nothing had been done. There is no wake‑up call service, and the continental breakfast was extremely limited — just coffee and bagels. On the positive side, the location is convenient, close to restaurants and gas stations. However, being near the freeway means the noise is very loud. The staff was friendly and polite, which I appreciated. Overall, this place works if you only need a quick shower and a bed for a night, but I would not recommend it for a multi‑day stay or for families.

Bad place to stay in

No breakfast, room dirty, bathroom lightsnot working

They refused an extra hour late checkout. Only one washcloth, 1 towel. Zero cups, glasses. Toilet seat was barely off the floor! Bed comfortable. Didnt see roaches or bedbugs. Rug looked dirty. Parking ok. I didnt re at the free carb laden breakfast. Convenient location. Price too high. Shouldve been 30-40 for the quality.

Dirty no remote no blanket no phone and broken bed

Need a refund . This is the worst of all

Room had not been cleaned, no breakfast except hot water with pre-packaged oatmeal. Would not stay here again

Parking was cool and ac was cool

Old everything. No tv remote. Smelled like strong cleaner in room.

.. never again. We will not come close to her place

Horrible experience. Worst customer service.

It's was cool I would stay again

This property is full of bed bugs and the manager deny it, I had to go to the doctor for medication for bed bugs bites

Parking was good, no lock on door, no curtain to cover window so it was wide open...won't stay here again

There was no towels, the fold out couch had blood stains , human bodily fluids all over it with no linens, the air conditioner did not work and it kept cycling back on the heat.Even if I had it turned off, stayed over 90° all night.The door locked in operable properly was not disabled.Accessible.It was a horrible , horrible experience that I want my money back on completely

Not really

We waited in hotel about 4hours to checked in, because Expedia payment problem.

Staff are amazing so accommodating and down to earth made sure I was comfortable and even got the room I stayed in last time with handicapped access

I guess you get what you pay for.. upon arrival cops were there the next room building over for disturbance. Rooms were clean bed was comfortable but no blanket only but a sheet and what look like thin shower curtain lol. Then i walked in the rr to only see 1 towel lol. We booked 2 rooms and both rooms had 1 towel and 1 hand drying oh i usually try to book with free breakfast to save a little bit of money.. well free breakfast was only a bagel and coffee. They have no ice machines. Oh Sunday morning my daughter text me a video.. BED BUGS.. if 1 room has bed bugs I'm pretty sure every room has them..