Crowne Plaza Shenandoah - Woodlands Area by IHG

Very accommodating staff Thought it was walking distance to the mall but only $8 in an uber

Great customer service , clean.

Shuttle was very convenient . Excellent restaurant. Quiet, clean and friendly staff. We stay here every time we come to town for a concert.

I was disappointed that the lift had broken down and made the use of stairs a problem considering I had hip operation a month earlier which was difficult unexpectedly using stairs ,

Great place!

Wonderful place!! Great location, super clean and very friendly staff!! n:a

Stay was amazing room was COLDDDDDDDDDDDD and we loved it

It was secure and well maintained. Loved the pool and courtyard area. I have no complaints

Breakfast and service were excellent. Room HVAC provided great comfort. Ease of access to room was fast. Excellent bath and shower. Close parking availabilty. Lack of mobile luggage carts.

Relaxing

Relaxing

The room was clean and the staff was very pleasant, but the breakfast was a $14.00 charge and definitely not worth it. The pancakes were cold, the sausage was dry, and the scrambled eggs tasted watery. Overall, it was a very mediocre breakfast for the price, so I wouldn't recommend it unless you have to.

Very clean and comfortable! N/A

Very clean and comfortable! N/A

Our booking was mismanaged; one room was giving away. The front desk clerk was rude and unhelpful, basically telling me she couldn’t do anything and wasn’t able to help.

Room was clean, bed comfortable. Coffee free. Stair access not simple. Fire doors open. Expected better

The elevators were out of order causing us to have to enter and exit from the outside and walk up and down stairs.

Close to everything we needed There was no chance for early check in

Close to everything we needed There was no chance for early check in

The cleanliness of the hotel. We only booked this hotel for the shuttle to the Woodlands pavilion but they said the shuttle doesn't run on Sundays after 2 people told me that there would be a shuttle when we booked. Also we wanted to enjoy the hot tub but both the hot tub and pool were out of order.

The cleanliness of the hotel. We only booked this hotel for the shuttle to the Woodlands pavilion but they said the shuttle doesn't run on Sundays after 2 people told me that there would be a shuttle when we booked. Also we wanted to enjoy the hot tub but both the hot tub and pool were out of order.

Outside is very nice and the inside is beautiful. Hotel room was very nice and clean. it was all great!

Outside is very nice and the inside is beautiful. Hotel room was very nice and clean. it was all great!

I thought the staff was very helpful, and i felt like the breakfast was fantastic, and the staff there was on top of everything.

Great place. Clean. Great location

Clean room breakfast the bar staff was excellent

First time staying. Highly recommend. Front staff very friendly and helpful. Food at the bar was great as well!

Room was tidy and comfortable. Convenient location if you plan to stay here to attend an event at the amphitheater.

every aspect of our stay was excellent

The room was spacious and clean.

Love the Hotel and Johnnys is terrific eating spot - Only complaint is the lack of luggage carts to be used to get to and from your room - The whole Hotel has only two and never can get one on our trips there causing us to make several trips up and down arriving and leaving, Mr. Billy K.

Hotel and staff were very nice. The restaurant was great and had a wonderful happy hour. We were attending a concert and the hotel provided transportation to the concert, which was a bonus. All and all, we truly enjoyed our stay and would stay again.

Hotel and staff were very nice. The restaurant was great and had a wonderful happy hour. We were attending a concert and the hotel provided transportation to the concert, which was a bonus. All and all, we truly enjoyed our stay and would stay again.

Very clean & friendly. Service in the steakhouse.

Very clean & friendly. Service in the steakhouse.

Great service and so friendly... we will be staying here again

No problems , everything fine.

The room was clean. Staff were friendly. Perfect location for a concert that was attended nearby. The parking lot was well lit.

GOOD HOTEL

Room was clean and well-maintained.

Musty smell in a/c had to use diffuser to mask

We let the staff know that the AC was not functioning correctly. It turned of and on all day and night every 5 minutes, extremely annoying and "No Sleep". No one ever showed up to fix it or even look at it!

Room was clean, staff was very welcoming. Bed was soft, room was cold which was perfect. Everything worked well. Great option. Will stay again if in the area.

Whole staff was very friendly and room was clean.

Rooms are clean, hotel is a little dated. The resturant is good, however I find the prices are a little high, not outrageous. 3 times this week I had to get the room key re-programmed, which was especially annoying because the elevators are really slow. Pool area is nice.

We didn't see a breakfast buffet as advertised, just a full blown restaurant. Not a deal breaker, for sure! The rooms were very comfortable and were a really good size. We come to the Conroe/Shenandoah area a few times a year and we will definitely be staying there again!

Requesting a refund from the hotel. Fire alarms went of 3 times in the middle of the night and we had to evacuate temporarily.

Had dinner at Johnny's, the food, service, and ambiance were excellent.

The room was clean with nice beds, refrigerator and coffe pot worked well. The desk staff were very cordial and helpful to meet our needs. My review does not have five stars because there was a full length water stain in bathroom ceiling that needs repainting. a/c worked well. We will stay again because of the overall cleanlinesss of the lobby, hall, and room and nice beds and well designed bathroom with a full door!

I had a great stay for 5 nights here. The room was cleaned and stocked every day while I was away. I didn’t go out to use the amenities but the hotel has a great restaurant that delivers for room service.

Check-in and check-out was fast and efficient, and stay was comfortable and we felt well-cared for.

Clean rooms beautiful property great staff

We loved the room and how it was set-up. The bed was comfortable and AC cool. We will definitely stay here again.

Solo clean room quiet area

Great place to stay in the area!

It’s a beautiful hotel with food and stores nearby. Their breakfast buffet was well worth the money and the staff were wonderful.

Overall excellent with everything.

Great stay with my love. Thank you!!!

Nice stay !

Swimming pool water was green and unsuitable for swimming.

I am still waiting on my $100 deposit to be put back on my card they said wait a week it's been a week and I still do not have it

cabana and tables around the pool. Rooms modern and spacious and walk in shower

pool and location

N/a

Fantastic staff, lobby smells amazing!

Personally loved this hotel. Houston is so humid but as soon as you get in your room it’s refreshing and cool. The beds and pillows were so comfy and the room was very spacious and clean

The only problem I had was the Vanity Faucet water temperature was not Hot in room 601. Other than that I enjoyed my stay as usual.

Pool could’ve been cleaner. And bathrooms need touch ups. But other than that it was good.

Staycation perfect

We have a great experience

Clean room, friendly staff great location

nice, clean room. very friendly staff.

buena atencion al huesped

Clean room

Perfect spot for your family

The hotel was super nice.. I enjoyed the stat

Well located and very quiet. Breakfast was of a good standard.

The Italian restaurant was amazing!

Great place to stay!

The lobby and restaurant were exte

I absolutely love coming back to this hotel when I am in the area for business purposes. The hotel is nicely updated. I always get a very clean room. The bedding is very comfortable, love the pillows! After work, it is incredibly relaxing to go into the hot tub. The breakfast offered, in my opinion, surpasses the expectation of what other equivalent hotels in the area offer. If you are athletic and wanting to eat clean, meaning my husband, you will enjoy the freshly sliced fruit ( no sugary syrups coming from canned fruit) the hardboiled or scrambled eggs, the oatmeal, and the non- dairy milk available. If you like the feel of eating at a restaurant rather than at a fast food/ grab and go place, that's me, you will enjoy real dishware and silverware , not Styrofoam or fragile plastic forks and knives. Their restaurant is also nicely decorated. Breakfast starts at 6 am, one of the earliest I have seen being served in the area. And what really is the cherry on top consistently, is their staff, and their willingness to go above and beyond to make sure your stay is pleasant. I particularly thank this time the two young men during the night shift for helping me print some documents that night, so that I would not have to go out on a Sunday night looking for a printing place and be ready for my meeting the next day. Thank you for a job very well done. I look forward to my next stay at this hotel.

The restaurant had the most greasy floor ever not just a spot, all of it, your shoes will slide due to the amount of oil everywhere, not just one day but every day. All it needs is soap and water. Phone in the room didn't work, when calling the reception from cellphone they don't answer.

They nailed the 1st impression with a clean facility inside and out. The lobby and other common areas did not have working air conditioning. The room was as expected. Unfortunately, the Television had no signal. The bar had a generous happy hour special. Room service was prompt and polite. I ordered prime rib for dinner. The quality of the meat was not on par with cuts had at Happy Hour. The kitchen was not a total loss as other items had at Happy Hour were fresh and delightful. I would stay here again.

It was a nice hotel and seemed clean. The only thing is that we were celebrating our 23rd anniversary and wanted a hotel with a hot tub which is one of the reasons why we chose this one and the hot tub was cold, a bit cloudy, and seemed to not be working. Also, the halls and foyer area were fairly warm, so a little more air conditioning would help. Overall, I would still recommend

Very clean room. Very comfortable bed. Nice sized shower.

Awesome Clean. Thank for the stay

Quick overnight trip for a graduation event. Along with the staff’s great service, the hotel was perfect. Thank you for a wonderful experience.

Comfortable bed, convenient location, helpful staff, excellent food

Very nice staff and nice hotel

Staff was friendly and helpful. I would definitely stay there again.

restaurant and bar area was great

We didn't take breakfast

Would stay here again…

Ac was excellent. Toilet ran all night and headboard was damaged and tacky looking. Otherwise a great comfortable stay.

The rooms were clean the staff was very friendly. We had a fire alarm experience that was off. But honestly the place and location were great.

Room was clean only issue was it was a conjoined room and neighbors open the other door and tried to open the door connecting to my room. But other than that it was an amazing time

The app says breakfast included it is 12$ I also had marks claw marks all over my headboards and there was black mold growing by the AC vent and I had a baby in my room . I won’t be staying here again

Tried calling the front desk for extra towels and toilet paper, no answer. Went down to the front desk and there was a sign on it that said something about how they were away from the desk and would be back soon. The same thing happened the next morning when I went downstairs to check out. Stood with a group of people waiting to check out for a while.

But Fire Alarm went off two nights in a row and elevators were broken

The restaurant was good. The staff was wonderful. Air conditioning was loud l

Broken elevators, doors propped open on exterior of building

Room was very comfortable and it was very close to what I needed to attend. Price was well worth the value.

Great hotel, had good amenities for corporate stay. Breakfast buffet was affordable and decent. Room was little old. Disappointed that there was no recycling bin anywhere

Room was clean, room was very comfortable, lots of good breakfast choices.

The condition of the building is quite poor. Faulty fire alarm systems, broken elevator, leaks, etc. The staff are great though but unfortunately the lack of care for the building made it quite uncomfortable for my family.

Nice property

That said, the rooms themselves are a bit dated and could definitely use some updating. There were a few maintenance issues—paint on the headboards was rubbing off, and the fridge actually came out of the cabinet when I tried to open it—which took away from the overall experience. Overall, it’s a solid option thanks to the friendly staff and convenient amenities, but some room improvements would make a big difference.

The property was in a very convenient location to a highway. The pool area is very nice. The beds were some of the best hotel beds. The restaurant was nice. The staff were nice too.

The staff was very nice. We had a quick check in, the hotel was quiet and room felt very clean.

Clean room

Need to have coffee refilled as there was no coffee both mornings, first day staff got us coffee super sweet.

👌

was pleasantly surprised, loved everything about this place.

Good breakfast. Room AC worked great. Very clean hotel. Great staff.

Every thing was good

Breakfast needs a high graded.

We loved our stay. Rooms were like a small suite.

Beautiful

We enjoyed our rooms beds was soft and comfortable. The pool was nice.

Yes, the gym was well-equipped