Comfort Suites Shenandoah-The Woodlands

Good location with lots of restaurants and shopping close by. Staff was friendly. Breakfast provided was very basic. The hotel is showing its age (creamy toilet).

Room seemed to be clean until night when the roaches came out. 😳 Toilet was loose and bathroom fan sounded like it was going to take flight. Room smelled like breakfast food in the mornings. Won’t be staying there again.

Very clean, and bright. The staff was very friendly and helpful. The room was spacious, clean and comfortable. Well layed out. Breakfast was good as well. Will definitely stay again when I'm in the area.

Room was very clean and the beds were super comfortable.

Property needs a serious upgrade. Hole in the bathroom door, bottom of door looked like it had been kicked in. Stains on the walls. Odd smell in the hallways. Kind of gross overall. Even though great price. Next time I will pay more to stay somewhere a little nicer.

Very good

The room had a very potent smell. I found a few bugs in the bathroom along with a few items left from the last customer. I dont want to make a big deal about anything because life is to short to sweat the small things. Just boost your cleaning rituals and find the smell. I appreciate your friendly and understanding of your staff.. I feel like the staff are underrated.. they all need to be recognized.

Everything was great

Nice quiet room. Friendly front desk staff Was supposed to be an ADA room but had this huge whirlpool tub that was difficult to get in and out of. Very difficult to find which driveway to use to get to property. No back roads to property so if you miss driveway into restaurant in front you have missed the entrance to hotel

always nice and always good service

Peaceful Cockroach in room

The location The hot tub wasn’t working.

Breakfast and stafy

I booked a suite that showed 635 sq feet. I payed extra on the website for a bigger room. When I arrived I was given the 380 sq feet room and told I would have to contact my booking site to deal with any issues and the room wasn’t available. My room was old and outdated. The Air didn’t work that great, but the hot water was amazing! I wouldn’t stay here again.

The location was perfect! Close to the mall and Cynthia woods concert hall.

The location was perfect! Close to the mall and Cynthia woods concert hall.

It was nice for a comfort Inn. We enjoyed our 5 day stay. The bathroom needs some updating and repairs.

10/10 recommend! Staff is extremely friendly and room was very clean! The breakfast was also good. This location was the perfect place for us since it is so close to stores, restaurants, and the mall. Overall, it was an amazing stay!

It was clean and very nice. The driveway is shared by a restaurant, so dont miss it, otherwise you have to drive a few miles around to access it again. But, definitely nice place to stay

The room was clean and comfortable, however, the lights all over the building (room, hallways, breakfast area) flickered so badly we worried it would set us in to a seizure. Phone did not work properly. Flooring felt like it was slapped on poorly.

Great will stay again they gave us a goodie bag with dive care products. I thought that was awesome! They still had essential in the bath area but gave us more

The bed was very uncomfortable. The hotel apparently has very thin walls as we could fully hear casual conversations in the next room as well as the television, and basically every time the people moved. Definitely, not conducive to getting a decent night's sleep. Would not recommend.

Great customer service very friendly! Perfect location! Did have a bug in the shower and the ice machine didn’t work but other than that it was good.

Clean and looked renovated

Clean and looked renovated

The pillows were terrible making a good sleep impossible.

Location and cleanliness The pillows were terrible making a good sleep impossible.

They are trying with the paint and furniture but falling short on facility security, shower, uncovered floor drain in bathroom.

We love staying the weekend for concerts at this hotel. The breakfast is really good and you have options. The hotel is clean and the staff is always friendly and helpful. The air conditioner in the room keeps the room very cold.

Clean room and nice walking trail around a pond right next to it

Exceptional

Good

Poor

Room was runned down :( rust on ac unit, closet and shower. Not clean, poop smears by toilet handle. Toilet back was cracked. Bathroom light on ceiling no fixture just light in ceiling. Staff was super nice just run down and smelled. All clothes smell after leaving :(

Nice Room

The staff was always very helpful and friendly. Shout out to Esther! We enjoyed our stay very much. The cleaning staff were super friendly as well. Breakfast was on point and what you would expect as far as variety. We will definitely be staying again on our next Woodlands trip.

All was good, cleanliness, service, breakfast and room, except the tub drain was slightly stopped up and the water would fill while I was showering, and the bathroom vent fan sounded like a Harley Davidson running.

Everything was great. Staff really welcoming.

Exceptional

The property was clean and the staff were helpful and friendly. The double lock on my room door was missing.

The property was clean and the staff were helpful and friendly. The double lock on my room door was missing.

I cant think of any thing negative about it.

Unfortunately, the bedroom had a mild smell to it that got under my skin. I don't know how to describe the smell, but it was a turn off. When we arrived to check in, they were a bit behind schedule, so we did have to wait. Thankfully, we were in no rush. I would give the hotel another try if I stay in the area again.

Everything was great. The staff the room, the breakfast. Everybody was helpful and nice. We definitely stay there again.

I understand that things happen but who is checking the rooms before guests arrive. The front trash was overflowing. It just was a unkept Comfort in.

Breakfast is so-so, continental only. The most awesome bed and pillows! The only place where I slept well through the night! Great location! Multiple restaurants within walking distance, right by the freeway, not far from the mall and Walmart.

Everything about this Comfort Inn was great. It was clean, comfortable and friendly...all the things you want when you travel. We will book again!

Clean, well kept property. Nice hot breakfast and comfy beds.

Nice hotel and conveniently located to the woodlands area.

Ive been to several hotels and lost faith in hotels in general. This one was different. Every staff member, from check in, to cleaning staff, to check out, was amazingly kind. The breakfast was absolutely delicious: fluffy eggs, that were not rubbery, had flavor. One day was sausage, the other was bacon. Clean, fresh, hot waffle iron with red velvet and regular flavor. Plenty of butter and syrup. Yogurt, boiled eggs, cerral. All kinds of options for a hungry traveler. The coffee was always available and hot. The entry smelled, and looked, clean and amazing. Our room was gorgeous, even if a bit aged. We loved our stay and look forward to staying again.

The property was very clean and smelled fresh everywhere you went. Staff was very professional and friendly.

Clean room, friendly staff

Uk

Room was clean, neat, basic. Staff was friendly and helpful. Breakfast was bare bones but gets the job done--kind of sums of the hotel for the location, etc.

It was a nice hotel and they were very accommodating!

Everything was good 👍

We had loud abusive people next door the first night and had to call for help to the front desk. The next night to our surprise the next door room had several loud girls. We were disappointed because of our scary problems the night before. We hoped the hotel would let us sleep and put a quieter group... or no one at all! The hotel seemed very empty. On the good side, the beds are very comfortable and the staff very kind and friendly. The breakfast was an excellent continental breakfast.

Staff was SO welcoming at check in!

El servicio es muy bueno, pero la cama de mi habitación rechinaba mucho.

Good location. But cockroach found in bathroom

Very friendly staff, clean facility

Conversely, one of our two double-queen rooms was switched out for a king before we arrived and sold to another customer. There were none left when we arrived and three of us had to share a king room. So, despite me paying $200 for two rooms, I spent the night on a very uncomfortable sofa bed. I feel we should have been offered another king room to give us all a real bed on which to sleep. Unless your extra is a child, the sleeper sofa is NOT an acceptable bed option, though it was treated as such. Thank you for the date change, but I think we'll find other accommodations next go round.

You can tell hotel is older but updates have been made. Still some improvements to go but all in all Hotel was super clean and staff was friendly. I would stay again.

The staff was excellent.

Me gusto mucho un lugar tranquilo huele riquisimo y todo muy limpio solo el jacuzzi no servía .. y decia en las comoda des del hotel que había jacuzzi

I stay here a lot along with the crew I work with. It's always clean. And the staff is great

The staff was nice , the place itself was good .

The rooms were nice and cold

Great convent place, near many restaurants!

It was nice for the night.. tub was broke is the only bad thing for my group

10/10 would recommend. Front desk was very helpful in finding what worked best with our budget. Quiet and clean.

Staff very helpful, clean room great check in and out

The walls are also pretty thin where you could hear conversations next door. We had thought they were in the hallway just oustside our door, but they were in their room. The hotel is a bit old and there was a couch in the lobby that was turned upside down so as not to use (may have been ripped or broken), but other than that, the hotel was ok. I’m not sure I would stay there again as there were other choices in that same area. The location was very convenient.

Clean room, fresh towels and lenin on bed, breakfast was great and fulfilling. The property was perfect for MDA visits.

Great receptionist! She was welcoming all of us, knowing we were going to the Hilary Duff concert. :)

Clean and smelled good some parts run down and parking and entering the parking was terrible

Room great, staff super and all amenities and breakfast:)

Clean room, staff, breakfast, laundry.

The check-in process was fast and the representative was friendly and helpful. The room was very clean and everything was in working order. The breakfast included fresh fruit, which many hotels don't include. For the price this hotel was a real good value.

Restroom was filthy! There was urine all over the seat. Tub was dirty. Elevator didn’t work and room smelled dirty.

The pool is incredibly small, and the rooms are showing serious wear. My room had mysterious red stains on both the drapes and the ceiling, and the bathroom towel hook was broken and dangling. Additionally, the bathroom fan was as loud as a turbine engine. My biggest issue, however, was the poor acoustics. You can hear every single hallway door slam. It was so loud it actually startled me out of bed because I thought someone was breaching my room. If you just need a basic, no-frills place to crash for the night, it gets the job done. Otherwise, look elsewhere.

Nice stay

Nice place to stay and the pool was open late so the kids could go play and get wore out after a long day

Clean wonderful beds nice staff

The room was very clean as; was the hotel overall. The bed was very comfortable and I really liked that the a/c had the continues fan button option. Overall, I recommend this hotel.

Front desk staff excellent. Issues with key card entry on two different occasions. Staff quick to assist. Bathrooms were very basic, but clean. Good water pressure. Nice basic breakfast. Check in/out was seamless.

Friendly and helpful staff.

Hotel was very clean staff friendly and helpful breakfast was delicious and had a variety of items to choose from.

nice room . great location

Hotel and room were clean. Staff were nice and helpful.

It was a pretty good stay

Yes it did

Every thing was great

Room smelled musty, bathroom were outdated. Breakfast was cold

hay cucarachas

Live roach ran across the desk table. Staff offered a different room. When we turned on the light, roaches scattered in that room. Digusting and would never stay there again. I will be reaching out to Comfort Suites corporate because manager did nothing.

The room was fine. We had to be at the hospital at 5:30 am. Breakfast didn’t start till 6…they made fresh coffee for us!

The sign to turn in the property from the feeder was extremely difficult to understand as you are going down the I45 feeder road at 40-45 mph. You basically think you are turning into Mia's House restaurant and drive back to the hotel. Beds were a bit hard and not as comfortable as they could have been. AC set at 71 was a bit Cold and at 72 it got stuffy so we went with cold.

Water in the room would be nice.

Just fine for a short stay

The hallway smells cigarrette smoke, and general cleanliness is wanting

Great hotel! Super quiet.

Old and needs a lot of maintenance

Walked in and staff was friendly. Nothing to complain about. Breakfast was pretty good with a selection

Very nice that they offered breakfast. Smell if the room was a bit musty, standing water on the floor, deodorant sticker found on the lamp. Staff was very helpful and kind.

Friendly staff, clean property and well-maintained. Good location and for the price was an amazing deal. Breakfast buffet had plenty of good tasting and fresh offerings. Coffee and water was provided to guests around the clock. Also, a nice walking path, around a retention pond, adjacent to the property.

FIRST ROOM HAD A WATER LEAK BLOW THE SINK WE WERE MOVED UPSTAIRS TO ANOTHER ROOM OK THEN

Went to see a concert at the Woodlands Pavilion. Great place to stay if you’re going to a show. Just a few minutes away from the pavilion. Overall, nice clean hotel.

When it started raining the water leaked through the fire sprinklers hole and the window all into our room & the staff came in with towels and a bucket, didn't offer a room change.

Hot tub does not work, per the man at the counter, it is been out since last season and yet to be fixed. Some lights in our room flickered leaving a poorly lit room. Tub faucet made a horrible noise when turning on/off and the tub itself had very poor drainage. Ice machine did not work. Both mornings, I had to find and notify staff the most of the breakfast items were empty and needed to be refilled.

Clean. Breakfast limited. Coffee wasn’t great. But for the price definitely a good place to stay if you’re not too picky.

Everything was good. Breakfast was a little light on options and they ran out of some things

Everyone was nice and polite

It's decent

Great hotel, quiet and the staff/owners are always friendly!

Clean room

Breakfast was great.

They need to do a better job cleaning the rooms. My bathroom had hair all over. The hairdryer was nasty and sticky. The staffs were great.

Fantastic!!!

It was ok.