Comfort Suites Shenandoah-The Woodlands

The staff was excellent.

Me gusto mucho un lugar tranquilo huele riquisimo y todo muy limpio solo el jacuzzi no servía .. y decia en las comoda des del hotel que había jacuzzi

The price was good, and the facilities wee very nice. Breakfast was good as well. They were kind enough to place an elderly visitor in a room just outside the elevator door, making it easy to get in/out and to the breakfast areas quickly. The only negative was that their "snack" selections were obviously not a primary concern. An ice cream drumstick was almost melted, and the cone was soggy, like it had melted and had been attempted to refreeze. The chocolate milk was just mildly cool, and the popcorn was stale. Such an easy area to improve and so unnecessary to be a negative.

I stay here a lot along with the crew I work with. It's always clean. And the staff is great

Good place

staff is amazing great service dont likd location

Exceptionally clean

Restaurants were walking distance. Front desk person was very friendly. There's really nothing we didn't like.

The staff was nice , the place itself was good .

The rooms were nice and cold

Great convent place, near many restaurants!

It was nice for the night.. tub was broke is the only bad thing for my group

10/10 would recommend. Front desk was very helpful in finding what worked best with our budget. Quiet and clean.

Everything is fine until you have to talk to the staff…. The room service gentleman was the only nice person there

Staff very helpful, clean room great check in and out

Clean facility and friendly staff. The door was loose would not shut

The walls are also pretty thin where you could hear conversations next door. We had thought they were in the hallway just oustside our door, but they were in their room. The hotel is a bit old and there was a couch in the lobby that was turned upside down so as not to use (may have been ripped or broken), but other than that, the hotel was ok. I’m not sure I would stay there again as there were other choices in that same area. The location was very convenient.

Exceptional

Nothing Could not locate entry point to access

great service

Good

Clean room, fresh towels and lenin on bed, breakfast was great and fulfilling. The property was perfect for MDA visits.

Great receptionist! She was welcoming all of us, knowing we were going to the Hilary Duff concert. :)

Very good

Excellent

Excellent Excellent

Clean and smelled good some parts run down and parking and entering the parking was terrible

Room great, staff super and all amenities and breakfast:)

Clean room, staff, breakfast, laundry.

The check-in process was fast and the representative was friendly and helpful. The room was very clean and everything was in working order. The breakfast included fresh fruit, which many hotels don't include. For the price this hotel was a real good value.

Great service Nice people

Nice people

Restroom was filthy! There was urine all over the seat. Tub was dirty. Elevator didn’t work and room smelled dirty.

The pool is incredibly small, and the rooms are showing serious wear. My room had mysterious red stains on both the drapes and the ceiling, and the bathroom towel hook was broken and dangling. Additionally, the bathroom fan was as loud as a turbine engine. My biggest issue, however, was the poor acoustics. You can hear every single hallway door slam. It was so loud it actually startled me out of bed because I thought someone was breaching my room. If you just need a basic, no-frills place to crash for the night, it gets the job done. Otherwise, look elsewhere.

Front desk guy named Greg was very very nice. I did not like the fact that I had to beg for extra breakfast sausages

Front desk guy named Greg was very very nice. I did not like the fact that I had to beg for extra breakfast sausages

The location

Nice stay

Nice place to stay and the pool was open late so the kids could go play and get wore out after a long day

Clean wonderful beds nice staff

The room was very clean as; was the hotel overall. The bed was very comfortable and I really liked that the a/c had the continues fan button option. Overall, I recommend this hotel.

Front desk staff excellent. Issues with key card entry on two different occasions. Staff quick to assist. Bathrooms were very basic, but clean. Good water pressure. Nice basic breakfast. Check in/out was seamless.

Friendly and helpful staff.

Hotel was very clean staff friendly and helpful breakfast was delicious and had a variety of items to choose from.

nice room . great location

Hotel and room were clean. Staff were nice and helpful.

It was a pretty good stay

Yes it did

Every thing was great

Room smelled musty, bathroom were outdated. Breakfast was cold

hay cucarachas

Live roach ran across the desk table. Staff offered a different room. When we turned on the light, roaches scattered in that room. Digusting and would never stay there again. I will be reaching out to Comfort Suites corporate because manager did nothing.

The room was fine. We had to be at the hospital at 5:30 am. Breakfast didn’t start till 6…they made fresh coffee for us!

The sign to turn in the property from the feeder was extremely difficult to understand as you are going down the I45 feeder road at 40-45 mph. You basically think you are turning into Mia's House restaurant and drive back to the hotel. Beds were a bit hard and not as comfortable as they could have been. AC set at 71 was a bit Cold and at 72 it got stuffy so we went with cold.

Water in the room would be nice.

Just fine for a short stay

The hallway smells cigarrette smoke, and general cleanliness is wanting

Great hotel! Super quiet.

Old and needs a lot of maintenance

Walked in and staff was friendly. Nothing to complain about. Breakfast was pretty good with a selection

Very nice that they offered breakfast. Smell if the room was a bit musty, standing water on the floor, deodorant sticker found on the lamp. Staff was very helpful and kind.

Friendly staff, clean property and well-maintained. Good location and for the price was an amazing deal. Breakfast buffet had plenty of good tasting and fresh offerings. Coffee and water was provided to guests around the clock. Also, a nice walking path, around a retention pond, adjacent to the property.

FIRST ROOM HAD A WATER LEAK BLOW THE SINK WE WERE MOVED UPSTAIRS TO ANOTHER ROOM OK THEN

Went to see a concert at the Woodlands Pavilion. Great place to stay if you’re going to a show. Just a few minutes away from the pavilion. Overall, nice clean hotel.

When it started raining the water leaked through the fire sprinklers hole and the window all into our room & the staff came in with towels and a bucket, didn't offer a room change.

Hot tub does not work, per the man at the counter, it is been out since last season and yet to be fixed. Some lights in our room flickered leaving a poorly lit room. Tub faucet made a horrible noise when turning on/off and the tub itself had very poor drainage. Ice machine did not work. Both mornings, I had to find and notify staff the most of the breakfast items were empty and needed to be refilled.

Clean. Breakfast limited. Coffee wasn’t great. But for the price definitely a good place to stay if you’re not too picky.

Everything was good. Breakfast was a little light on options and they ran out of some things

Everyone was nice and polite

It's decent

Great hotel, quiet and the staff/owners are always friendly!

Clean room

Breakfast was great.

They need to do a better job cleaning the rooms. My bathroom had hair all over. The hairdryer was nasty and sticky. The staffs were great.

Fantastic!!!

It was ok.

It was what I expected and met my needs. Breakfast was nice

Not good at all

Friendly staff. Room layout excellent

I had a wonderful evening. The environment smells clean and fresh from the moment you step into the lobby; from there, the staff demonstrates their warmth, instilling the confidence that your time there will be a delightful experience. Without a doubt, it was a truly lovely experience, and I know I will happily return again. Thank you all for your hospitality!

Executive and very well located

The staff were very friendly and helpful, and the rooms were clean and comfortable. However, housekeeping left trash in the room and didn't refill the shower supplies. The breakfast had watery fake eggs and tiny biscuits.

Hotels doesn't even know the nqme.of this hotel. They changed names 3 years ago. Very confusing

Greg was excellent as were the rest of the staff! Property is in a quiet back section off the main service road so not as much noise! Pool is clean, hot tub is warm and the morning breakfast was better than most I’ve had!

The gentleman working the front desk was exceptional and his customer service was outstanding. Probably the only good thing going for the property and why we gave it a chance. The lobby, elevators, and hallways need updates and a good cleaning. Entering the room, same vibes; they need updates. The bathtub in our room was halfway filled with water. It wasn’t a special request or very welcoming. The receptionist at the front desk said the faucet leaks and they are supposed to check the tub every other day to ensure the drain plug isn’t down. We requested a new room as we weren’t sure the last time the tub had been cleaned. The next room, no drain plug for the tub and there were used bandaids on the wall. We quickly exited the room and requested a refund for our stay. We aren’t the type of family who requires the nicest hotels around. We want comfortable and clean. Outdated doesn’t bother us. But we couldn’t allow our young children to stay in a place we didn’t feel safe or clean.

I love the fact that they had daily cleaning staff, hot breakfast, a pool, several dolly's, and an easier check in and out. The staff was friendly professional, helpful, and nice.

Bed was comfy!! We brought our own Keirog so didn’t have to use their coffee maker. It was never noisy when we went to sleep so didn’t hear other people.

Small pool. Cold but fun. Room fairly clean. Staff had great attitudes. Hotel mostly quiet.

Good customer service

Quick front desk service.

Clean room, and comfy beds

Nice staff. Adequate room. Laundry available.

Good place to stay while we were having medical care nearby. It is safe and clean

Room was spotless. The staff was courteous and helpful.

The room was spotless. The staff was very courteous and helpful.

Everything was fine except the pillows. Why is it they think if they fold the pillows in a square and stuff the ends inside and give us MORE square deflated pillows it will suffice? They are still terrible. I went out and bought 2 REAL pillow from Costco. Slept better the next 3 days. I’m sure the housekeepers wondered “what am I supposed to do with this”?

Great

Excellent

Very friendly staff. The bathtub in need of serious cosmetic work. The breakfast was disappointing. The hot food was not hot at all. Other items were fine.

All was great

My husband was happy with the breakfast. The juice was warm i didn't eat anything but a banana.

Room was clean and staff was friendly.

The room was clean. The staff was kind and helpful. Breakfast hit the spot. We didn't use the pool/hottub/gym so can't review that. But I would definitely stay here again.

The room was clean, the beds were comfortable. The staff has been great with m y daughter who can hardly walk At this time due to temporary leg issues. They have gone above and beyond you help and make her comfortable./ fed since i had to travel home.

Didnt eat breakfast. Cane in late and left early was just ok. Was clean but very minimum.

The staff service is very good. The biggest issue we had was the overall cleanliness and maintenance on the property. In our room we found roaches (dead) and questionable stains on the bedding and headboard. Restroom is semi clean. You could smell the strong odor of marijuana when you go into the first floor hallway. Some of the guest were sketchy. Definitely not the same since they were bought out by comfort inn. I unfortunately will not be bringing my family back to this hotel on the next visit.

Great hotel, super quiet

Clean room, friendly staff.

Very accommodating. Gentleman at the front desk was very nice and understanding. Helped us tremendously. Can’t remember his name but he did a great job. He was working the night shift.

There was a cockroach running around on the bathroom floor when we walked in. Someone’s hair hanging from the faucet in the shower- the beds were comfortable though

In all honesty I don't really know how to rate this. Room was in ok condition. Floors were warped and had weird bumps. Staff was very friendly and nice. Big problem is that there was a single roach that we had during our stay. I killed it and brought it to the staffs attention. They moved us into another room and we didn't have any additional incidents.

Every thing was okay

The room was clean and staff is very helpful and friendly.

This is the second time we've stayed at this hotel. The room was nice, I slept wonderfully in the bed, breakfast was great and they had it ready earlier than the posted time which was great because we had an early morning. The staff is very helpful. I would definitely go back again. Great place, great price.

Everything was good

Rooms where clean breakfast was average overall a good stay although it was difficult to get to front of building not clearly marked at turning and only one way to enter an exit

Room was very spacious! Enough space for a family with lil kids

Staff are great. Clean room everything you need in room. Microwave, coffee, fridg. Work desk. Nearby restaurants. Will stay here again!

Awesome