SpringHill Suites Houston NASA/Seabrook

This is a great location for us because we needed access to Clear Lake. Good breakfast, clean rooms. Everything was as expected. We will stay again if the price is competitive with neighboring hotels.

The beds were comfortable, the breakfast was okay The TV in our room wasn't working so the gentleman from the front desk came up to check it out but couldn't figure it out and offered to change our room but we were already settled in so I asked him if we could just switch the TV but he said no, he wasn't allowed to do that. After messing with it for a couple of hours my daughter finally got it working. The pool seemed very small. The shower didn't have very good water pressure

For us it was comfortable and quiet, also there was a pretty good place to eat next door.

Loved the spacious room and it was so clean and comfortable I recommend!!

Very clean, great location Glass rattles when walking across room, this is if u had to pick one.

Exceptional

The best stay I’ve had. Breakfast was good as well and the pool the best

The hotel was clean the room was clean and the staff was friendly and helpful It’s advertised restaurant onsite , if I have to leave out of the hotel and go through another building that’s not onsite to me and it advertised that it has a bar and it does but it was never open the whole time I was there

Exceptional

The hotel was clean the room was clean and the staff was friendly and helpful It’s advertised restaurant onsite , if I have to leave out of the hotel and go through another building that’s not onsite to me and it advertised that it has a bar and it does but it was never open the whole time I was there

Close to boardwalk

Location Didn’t clean room everyday,didn’t leave enough towels for knowing 5 were in the room. Also the overall cleanliness of the inside and outside of the premises.

Location Didn’t clean room everyday,didn’t leave enough towels for knowing 5 were in the room. Also the overall cleanliness of the inside and outside of the premises.

Close to boardwalk

Equipaje. Más tarde pedimos toallas extras y nos dijeron que no tenían ninguna limpia. El aire acondicionado hace mucho ruido.

Breakfast was really good. Hotel overall was nice.

Superb

Not much. Just about everything.

Not much. Just about everything.

Exceptional

Clean and nice staff

Superb

Dirty room.

Other than that, I'll never book there again.

My wife and I were not impressed with the location, but this place grew on us. The staff is great, and very clean. The room was excellent. Comfortable. Not much of a view, but what it lacks in scenery, it makes up for it by just being a great stay. Breakfast was great, we were there during the 4th of July weekend and everyone seem so friendly and nice who were staying there. I think that had a lot to do with the hotel itself. AC was blasting in the room throughout the hotel. Could not ask for a better experience.

Thank you!!

The room was very nice. It had a walk-in shower with a separate restroom. It was very spacious, and the bed was comfortable. The front desk gentleman was very rude when I checked in that evening

The room was spacious and the location was great!! The breakfast could have been better

The room was very nice. It had a walk-in shower with a separate restroom. It was very spacious, and the bed was comfortable. The front desk gentleman was very rude when I checked in that evening

The room was spacious and the location was great!! The breakfast could have been better

Loved it! Besides not being able to use my straightener in the room because none of the wall plugs worked, it was a nice stay. Breakfast was a 7/10.

Everything was wonderful except for the availability of breakfast. The continental breakfast closed at 9am on Saturday and Sunday. Not even the coffee was available after 9.

The pool was green upon arrival but the issue fixed while there. The breakfast was good with a nice variety. The staff was the best part of our stay. They were all pleasant and helpful.

Was very excited leased with our stay. Better than expected.

Very clean and professional event from the host to the house keeping.

Perfect for Keels & Wheels

Hotel is an all suite hotel which is nice. It has a sofa bed, frig & microwave. Shower area is separate from toilet area for convenience. Shower looked like it had mold in the corners. The air conditioner cooled the room, but was extremely noisy. Breakfast was typical hotel breakfast. Had waffles and eggs with a few variations. Would have liked a sweet roll option, but only bagels, bread and English muffins. Workout room was OK, but equipment could use some maintenance. Very safe location. Walkable to a nice pizza place. Overall a good stay.

Great room!! And area! Will def return!

Needs general maintenance. No bedding in room for pull out bed. Only one person at front desk so I had to go get the bedding and pillows for the bed. Hair dryer did not work, but there was only one person at front desk again so they couldn't help. Light over bed was out but no one to change it and no lamps beside bed. Breakfast was ok, plenty of food.

The breakfast was OK. I specifically stayed here because people said it was wonderful. It was just OK, I’ve had better at other Marriott hotels.

I was very happy with this hotel. The room was nice - I liked the layout, the a/c worked great, everything was clean and well-maintained. The breakfast bar was well stocked and the food was tasty.

It was good overall , clean , fresh and staff was great, definitely will love to comeback.

Standard Hotel buffet. The evening cash bar service was delightful.

The housekeeping was supposed to come every other day or everyday upon request but they only came once in the 5 day stay. Had to repeatedly ask front desk for more towels

The rooms were super clean. The staff was extremely nice. My family enjoyed every moment of it!

Staff and cleanliness were amazing and friendly. Absolutely no sound poofing between rooms. I only got 4 hours of sleep in 2 days because i could hear everything from every other room, including thr microwaves being opened and closed, other peoples conversations, kids running up and down the halls, ect. I requested a room changed but they were unable to accommodate due to being fully booked. The lights from the parking lot are so bright, the curtain completely closed didnt help. I would not return due to paying $400 for 2 nights and not being able to sleep

Everything was just fine

Great customer service and a very clean room

Staff members were very kind and polite. Great location and pretty good rooms.

El desague de la regadera no estaba funcionando bien y el agua se salia hacia la habitacion

Everything was really comfortable and nice until last minute when the rude cleaner knocked on our door few hours before checkout. Same encounter from other half of our group that stayed in another room she knocked on. She's was very unpleasant and disrespectful. Whatever you're going through, don't bring your sh1t to work and definitely to talk rude to your clients. Uglee b1tch. The rest of the staff were very friendly and courteous but I can't help not rate staff poor because of her.

Really quiet and clean

Perfect spot for a pre cruise stay

Breakfast was bland with few choices, but I do not mind, breakfast is not my main meal of the day.

The room was clean but building was a little run down.

Clean room and ready check in

Very clean and well kept

Really nice setup

It was nice and customer service was great!

My husband had his wallet stolen at the airport. We did not have our debit cards because of this. When we tried to check in we told them the situation and they were very callous and cold and said they could not give us a room that we had already booked with my credit card without there being a physical card to swipe. This on top of everything else was overwhelming. They didnt care that we had no where else to go and refused to take or hold cash and our IDs (thank God we still had those) as a deposit. We had our child with us and this made an already stressful situation that much worse. We called another higher end hotel/resort and they gladly let us pay with cash and took care of us immediately after telling them what Springhill Suites did to us. They were not bothered in the least that we were without any place to stay.

We really enjoyed the full complimentary breakfast and the friendly staff!

Good stay and friendly staff

Very clean and comfortable!

Short drive from highway, attractions, beach, yet quiet. Staff was very amenable.

They would not let my wife check in without me. Just something to keep in mind and aggravating, even with the confirmation code and Expedia listing. I was in a class. But once we got in, the property and room layout was good. Breakfast was a plus. I would stay again. Convenient to Kemah and Clear Lake.

The first room we were assigned had a strong wet carpet smell but upon notifying the front desk staff we were moved to another room and it was very acceptable! Staff was helpful, breakfast was complete and amenities needed weee available in the sundry for purchase.

The beds and linen were amazing. The breakfast morning attendant we so sweet and accommodating.

Property looked dated

When we checked in it took a while to be assisted. The bathroom has several blonde hairs in it and thebother bathroom with the toliet made loud noises.

The place was okay. The first room the bathroom the towel bar was on the floor and I complained about it. They gave me another room. 2nd room wasn’t much better. The bathroom needs lots of work down. Shower head needs to be replaced. There is crack in the shower room and the shower door doesn’t stay close water come out.

We love this hotel in Seabrook! Andy at the front desk is so nice, checked us in very quickly, and was non-stop with his assistance of a large group. Highly recommend!

The pictures make it look nicer than it is and the pool was a huge disappointment

Horrible!!

Our stay was for 7 days. Checkout time was at noon. We arrived at the room at 11:45 and our room was empty. They had taken all of our belongings out of the room. But first we complained to the housekeepers on the floor they did not even speak. English went to the front desk. We've got the beverages that we had in the. Refrigerators, back, and that was it, basically I don't know. They stole from us.

Comfortable.

The front desk person in the check out wasn’t to friendly or interested in our staying!

Todd and the rest of the staff was great. The rooms were ok the restroom was good but shower and tub was not pleasant .

The lack of outlets made it very difficult to charge electronics. A couple of outlets did not work so we were having to charge it in the bathrooms.

Our stay was perfect, stall kind and courteous. Continental breakfast was just great. Everything was clean and tidy.

Clean

Comfy beds and quiet area! Close to Kemah and NASA, which was perfect for our little staycation 😀

It was just ok. We did find two cockroaches in our room…

was just nasty

The property was nice, though the bar was closed due to malfunction and also the desk clerk was watching fox “news” on the big tv in the lobby.

It’s time for the mattress in the room in which we stayed to be replaced. I’ve never encountered such a lumpy bed.

Very clean and resasonable price. Will definitely stay again.

Reserved rooms for a Marine Corps reunion and the hotel was awesome! Clean large rooms. The best part was the entire staff. They so helpful and friendly.

The breakfast buffet isn't worth getting up for and the advertised "happy hour" somehow didn't apply on a Friday night but it did on a Saturday night. Maybe due to lower rates (I don't remember it being that much cheaper than other hotels in area) we had one night of teenagers (from a band bus maybe) running up and down the halls until after 2AM. On another night some noisy families were staying nearby and carrying on with no regard to other guests. I guess people with more refined tastes and common courtesy stay at nicer places

Lobby is beautiful. Rooms were dirty. I can't believe this got a 9.2 on Hotels.com. Really? The rooms were DIRTY. The couch had stains and the bathrooms were old and stained. I thought this was supposed to be on a higher tier than just a random budget highway motel. Will NOT ever stay here again.

All in all it’s a great place to stay when visiting Kemah

I am writing to express my deep disappointment with the service my wife and I received during our recent stay at SpringHill Suites while celebrating our first wedding anniversary. Given that we chose your hotel expecting a high standard of service, our experience fell far below what should be acceptable for a 4-5 star establishment. We checked in and had an enjoyable day exploring the city. Saturday evening, when we returned to our room to relax, we encountered a major issue with the bathroom. After I used the toilet, we noticed the water rising, which indicated a clog. My wife checked the toilet and noticed it was also visibly dirty under the rim, suggesting it had not been properly cleaned. I called the front desk to request maintenance, only to be told that maintenance was unavailable. My wife then asked if we could at least get a plunger to address the issue ourselves. The staff member put me on hold for approximately 25–30 minutes, only to return and inform me that no plunger could be found, as it was likely in another guest’s room. When I asked whether someone was sent to retrieve it, I was told no. I asked for a solution, and the response was completely unacceptable: I was told that we could use the lobby restroom. This was not a viable option, as my wife has a medical condition that requires frequent restroom access at night. I find it unreasonable especially one dressed for bed to leave their room and go to a public restroom multiple times.

The room was great, but the last day, as the weather warmed up, we switched from heat to AC. But the AC didn't cool the room down very well; it was mostly like selecting vent. Room 229. Otherwise, everything else went great.

Will be back

Breakfast was good

In good condition. Great restaurants nearby.

Old and not well taken care of. Have stayed at other Springhill location in the past and they have been top notch. This was very rundown without many of the same amenities as other Springhill locations.

Check in with r Todd he was awesome very friendly an quiet hilarious. Less then 5min drive from the Kemah Boardwalk

Very clean and staff very friendly and helpful

Like the layout of the room! It's are to go to hotel when we want to stay in the Clear Lake area.

It was a very nice and clean room. Property was clean and staff helpful and friendly. Would definitely stay again.

Nice

An OK hotel - good room although a little tired but the breakfast situation is pretty appalling - plastic knives and forks and disposable plates and extensive plastic waste - really !’

Clean, friendly staff, and very comfy beds.

The room was clean and spacious….appreciated the distance from the port

Great check in customer service. Morning person was not friendly at all.

Experience was great from check in to check out. Room was clean and comfortable. Breakfast was a full, hearty meal provided. Would definitely stay again.

Would stay again, it was very clean and beds were nice. Had a Netflix sign in option. Only downside was the elevator decided to stop working so we had to take the stairs, but we needed a workout anyways 😂

I never checked in to the hotel because when I got there it was an older white racist man behind the front desk gave me the feeling that he really didn’t want me to stay there. So I simply left and stayed somewhere else more friendly and welcoming

Okay

Nice size room for our family of four. Very comfortable and clean. Breakfast in the morning was delicious and had something for everyone. There was a restaurant across the street we went to for a wonderful dinner as well.

The room was great.

Hotel was about very clean. Not even the odd hairs around in the bathroom. The Air Conditioner was amazing, the room was quiet!! Let me say that again, in TEXAS the air conditioner was AMAZING and the room was QUIET on a Saturday night. If I had to find a complaint its that the entrance is not clearly marked. We could see the building with the sign, was headed towards that, but needed to turn before we got to where one would "assume" the entrance to be located. We didn't partake in the breakfast, but it smelled amazing!

loved the modern look and style

Excellent and clean

Recommend adding lotion in bathroom and black makeup towel so white aren’t messed from removing makeup.

Room was mostly clean however someone’s fake eyelashes had been left on the floor and the sheets of the bed had several stains. Room was smaller than I expected but I didn’t really have an issue since I would mostly just sleep there.

Very nice spacious rooms and friendly staff.

We stayed there for a weekend family trip and we enjoyed our stayed.

The property was okay. I would not stay at this hotel again.

Dirty