Melrose @ Seabrook, BW Signature Collection

Everything clean & really good

Nice staff

Good location Pool and cleaning would need some additional attention. Some Lights did not work. Staff is a bit uninterested in everything. Breakfast would be simpler and faster if not every egg would be prepared to order. While it is just not possible for that person to simultaneously fill everything at the buffet. (management problem)

Good

Location was good. There are a lot of good restaurants and bars close by Bugs, bugs, bugs

Had water damage on the flooring

Had water damage on the flooring

Staff was very friendly. Room was big and spacious. Breakfast was good, you just have to wait for eggs, bacon or sausage since that was all made at the omelette station. There is an indoor pool but it is not heated so it was too cold to get in.

Staff was very friendly. Room was big and spacious. Breakfast was good, you just have to wait for eggs, bacon or sausage since that was all made at the omelette station. There is an indoor pool but it is not heated so it was too cold to get in.

Dark ugly paint, outdated.. dark & creepy hallways with horrible carpet. No way going in that pool! Beds not comfortable. The AC could not adjust / hold temperature that was set. Old tub, faucet was so hard to turn on, wouldn't turn off completely. Faucets looked like seconds. The door would not shut or lock properly. Looked like someone chiseled out the inside lock. Property did not match it's pictures online! Cheap cracked plastic tiles on floors, poorly done, poorly remodeled. The upholstered chair in room was dirty and smelly. The whole place ( needs to be Remodeled,appears they attempted but very poorly done) N̈ Much better hotel across the street! Booked online, didn't know what we were getting. Very disappointed as we were on vacation, didn't rest well under the circumstances, and uncertain about the door security! Pass on by this one!

Breakfast

I saw bugs in the bathroom, and the breakfast was not good

I made the reservation online, and when I arrived, I found the exterior of the hotel somewhat unappealing. However, once I went inside, I found the hotel to be decent. Overall, I had a good experience and would give it a solid 4 stars, although it did not quite meet a 5-star standard.

Rented the room with a full kitchen. I have 5 complaints. 1. Cockroaches 2. Beds are super hard 3. Ac doesn't cool the whole room down 4. No laundry on-site 5.Breakfast aweful. We had a nice time though and enjoyed our mini vacation.

The location was great. They did not clean my room nor even replace linens or toiletries. I reported it before 3:00pm but the staff just said they had gone home and gave me some linens and told me I could change the bed if I wanted. I do not pay for the room and amenities to do my own room service. Very poor service. Probably will not use them again.

The location was great. They did not clean my room nor even replace linens or toiletries. I reported it before 3:00pm but the staff just said they had gone home and gave me some linens and told me I could change the bed if I wanted. I do not pay for the room and amenities to do my own room service. Very poor service. Probably will not use them again.

Little bugs in bathroom

Las instalaciones del hotel son lindas y agradables. Tanto para ir en pareja como en grupo. Las habitaciones muy limpias con vista al mar. Variedad de restaurantes , que es para todos los gustos👍🇲🇽

Encountered many cockroaches. House keeping never came in while I was there. Worst experience ever at a best western.

The staff was on point could have done better with breakfast overall every thing went well The sausage on the menu wasn't good also the microwave in room didn't work properly

The sausage on the menu wasn't good also the microwave in room didn't work properly

Hairs on bed and wouldn’t refund. Offered another room but too worried to get the same quality. Left immediately and disappointed. they are running a scam!! RUN FROM THIS PLACE. I booked with Expedia. I was told my card on file failed. They charged me on a separate credit card and the Expedia charge DID go through!

Booked here due to needing two beds and it was a holiday weekend. It was awful. Mattresses were shot,

Cigarette burn hole in sheets. AC was loud, whining, and didnt blew hard. Arrived to room at 10pm with puddle leaking from ac. By morning, when they fixed it, we used all our towels and they didnt replace them. Had to request towels and they gave us pool towels,smaller and not soft at all. Breakfast had someone cooking eggs which was nice but that was it. Lack of other choices other then a few pieces of fruit and bread. Location is good.

It is a very average hotel. Average room, odd smell in the hallway. Elevator sounded as if it were moments away from breaking, long clicking delay to the floor and for the door to open. Location is close to everything. Breakfast had an employee to make your eggs/omelet. Just an odd set up. I wouldn't stay here again.

Very good

Staff was friendly and went fine. Beautiful views and the entrance feels nice when walking in. The pool was nice, although hot at night due to patio door being open. But overall pleasent addition. Location to surrounding area is amazing. 10/10 location. Price is good for quality/$ ratio in my opinion. The A/C in the room was sub-par, slightly hot day and night. A/C in hotel was low of off, hot and humid in the hotel. A few small roaches were found dead in the hotel room. Toilet noise due to leak in toilet. Vent fan cover was half hanging off the ceiling.

Staff was friendly and went fine. Beautiful views and the entrance feels nice when walking in. The pool was nice, although hot at night due to patio door being open. But overall pleasent addition. Location to surrounding area is amazing. 10/10 location. Price is good for quality/$ ratio in my opinion. The A/C in the room was sub-par, slightly hot day and night. A/C in hotel was low of off, hot and humid in the hotel. A few small roaches were found dead in the hotel room. Toilet noise due to leak in toilet. Vent fan cover was half hanging off the ceiling.

Location, very clean, zero complaints No complaints at all

Location, very clean, zero complaints No complaints at all

The rooms were very warm, almost hot. The ac wasn’t cooling at all. Complained about it but nothing was done…

Water leak in room. Uneven spring bed.

Very good

pool. breakfast wasn't bad shower dripped all night, both ice machines were "broken". beds not comfy

pool. breakfast wasn't bad shower dripped all night, both ice machines were "broken". beds not comfy

It’s okay to stay because it’s accessible when I go to Kemah boardwalk

We needed a place to stay in order to spend the day/night at Kemah after a couple days in Galveston but didn’t want to spend too much. This hotel was reasonably priced and I was actually impressed with the room size and the free breakfast. I couldn’t have hoped for a better result for this price range. Thank you! We could not check in as early as we had hoped and had to sit in the car for an hour in the parking lot waiting.

parking

The room was exceptionally clean and the staff was incredible! We'll definitely be staying here again!

This hotel was cleaner and better than quality inn across the street but the beds are uncomfortable. We had stained sheets and a bathroom that was poorly repaired leaving superficial cosmetic eyesore. Our main complains were housekeeping and the breakfast. We intentionally stay at hotels that provide breakfast but were disappointed at the selection. There were fresh omelets available but outside of that only shelf stable items and waffles. Housekeeping was needed and when asked the schedule, we were told they come every other day and check in day doesn’t count. We had one service when we let the front desk know our room was good to clean. Next service date came around and nobody showed. We had to ask yet again. Language barrier prevented a full clean and we only got sheets and towels switched.

Very basic hotel. Our room was OK. There is a really really musty order. For some reason. It triggered my son's allergies. We had to move rooms in the middle of the night, but thankfully the lady at the front desk was helpful and she was not hesitant to help. However, the proper is OK there's nothing special about it if we went on a Saturday and we paid about $150 for it, but the hotel is probably worth a lot less than that if you ask me, I wanna say if you want a more decent hotel maybe you can look somewhere else but if you just want some place to sleep close to the boardwalk and I guess this one is OK

We had everything we needed and more.

The breakfast was very nice, omelets, belguim waffles, and all sorts of other items. I would stay here again and would definitely recommend.

Room and hotel are not properly depicted in photos. The hotel is run-down and musky. Breakfast was abysmal. Front desk clerk was not helpful regarding discrepancies regarding bill via Hotels.com and receipt given by Melrose.

No toilet paper in ladies main restroom by office

It was friendly and clean, and I was able to get a good night's sleep.

The entire second floor smelled like natural gas/propane. The staff shrugged it off. Oh, and there was roaches and the air conditioning didn’t work.

The hotel was good, clean, conveniently located and the staff at check in was good.

Very clean hotel, great staff.

Great

Acutely musty smelling room. Had to leave when not sleeping.

The breakfast could have been better. I didn’t like it at all.

Overall good stay. The location is perfect for Kemah and NASA adventures. The breakfast is pretty good. There was a toy in our room on the couch which makes me feel like the room wasn’t thoroughly cleaned. Also, our trash was not taken out so it was overflowing when we left. Despite those things, the value for what we paid was spot on.

Their hotel was nice but the only thing was that our air conditioner unit didn’t keep the room too cool. It took awhile to even get close to being cool in the room. And some our extra bed sheets had a hole in it. Overall the hotel was nice and clean.

The doors aren’t flush in the rooms so you have to make sure the doors close behind you. Tile was lifted/loose in rooms. Breakfast was ok.

i had to try and hang towels to help cover window. the tv was not good, never had a full connection,

This place is basically a motel six. If you have those expectations coming in, you won't be disappointed. The room was OK not super clean. There were some hairs in the shower and definitely needs a little bit of an upgrade. The staff was almost annoyed when we asked for bedding, which should've been included in our room as we were four with a pullout and one bed. The saving grace was definitely the omelette bar. The rest of the breakfast was just OK, but in comparison to the actual hotel, I was surprised they had a woman making omelettes. Definitely a cost of under $100. I paid around 150 which was definitely overpriced for this type of hotel.

Photos are deceiving. Staff (evening desk manager) was horrible. Tried to get an extra pillow due to having a shoulder replacement and he wouldn’t budge. It was my wife, our grandson and myself. He told me we could only have the 3 pillows. Then I asked for bedding for my grandson since he was on the couch and he gave me 1 sheet and a thin blanket.

Helpful staff Friendly

The elevator got stuck for a little, Ice machine was out of order on 3rd floor and the AC in room wasn't really working until after about 30 minutes of being on. Over all the staff was nice and clean room.

I think everything was ok. Only the pool was cold.

It was good

On a positive note, the beds are comfortable and the bathroom is perfectly adequate. However, use caution in the pool area—the edges are very jagged, and I ended up getting cut. Overall, those were the main highlights and concerns from my stay.

When you walk in there is an odd smell and someone who has taken residences in the hotel and has his shades open for everyone to see everything..we got to see him coming in and out of the shower to his room. Luckily the towel was wrapped. Most parts looked updated but when I finally got to my room I noticed there was stuff on a bed and in the bathtub. Dirty parts looked literally painted over. The smell seemed off. The tv wouldn’t work so I had to go down to the front office, there was no phone to just call. He didn’t seem to believe me and just came up so I could show him. Literally into my room. I told him it could be the batteries but it isn’t working. When looking I noticed an actual air freshener hidden behind the dresser. So I guess the smell wasn’t just us. He said the sensor was messed up and to use the tv we would have to stand and click through or there is no tv. I asked for a cleaner room with a different tv and he refused. Said the manager has to approve it and he wasn’t there. So I just left. When I left I started noticing more things. Holes in floors. Pipes randomly sticking out. Broken floors. Went to another place closer and it was much better

The room had a roach in the bathtub , water took a long long time to warm up. There was dirty sheets with a big foot print on it . did not smell very well. elevator was broken . I should as for a refund . We had two rooms.

I do not know if this can be a fair rating considering I only stayed one night however the room was clean my kids like the morning breakfast and it was very convenient to keep my boardwalk and the area was just beautiful

Elevator didn’t work throughout our stay and we were on the third floor. Ice machine only worked on one floor and for a while that one didn’t work. Then the last day the water heater was out so cold showers for everyone.

There were no coat hangers in the room at all. No "Do Not Disturb" sign. The a/c was obviously struggling and startlingly loud whenever the compressor kicked on. I travel for work and stay in hotels at least a couple of times every month, and this was noisy enough for me to feel concerned. The room got cool, eventually, but never lost the stuffy, not-enough-air, feeling. Finally, after the 5k event we traveled 2 hours to attend, we could not take showers because there was no hot water. That's when we discovered there was also no phone and no front desk info posted in the room. When I found the number and called we were told there was a problem with the boilers and maybe it would be fixed in half an hour. We left. We will not be back. Incredibly disappointing...the location of the hotel is convenient to so many things, but the facility is obviously not maintained well and the staff don't seem motivated to reassure the visitors.

Parking ok, elevator not working, no problem we will take the stairs. No hot water for entire stay. Not good, wish I would have been told and I would have gone elsewhere. Bedding had stain on comforter.

Pool is not heated but it was okay. Parking was okay close to the hotel. Staff was great, room was neat and presentable. Breakfast was from 6am-9am wish it was till 11 but they have a lady making any kind of omelette you wanted and that was amazing.

Very quite and peaceful

Ac in the room didn't work well barely felt cool in the room

Staff were friendly and helpful. Rooms were comfortable and clean. Breakfast was fantastic with an omelette station cooked to order.

Excellent stay

Cleanliness was great, breakfast was nice and the staff was friendly and helpful. I’ll be back!

Clean room. Pet friendly. Staff are respectful and friendly. Good breakfast. Close to NASA and Galveston.

The room was great. It was clean and comfortable. Breakfast was good. We didn’t swim while there the pool looked good. Overall we were very pleased and comfortable. We would certainly consider staying there again. Staff was efficient and courteous. 🙂👍

Air conditioning unit in the room was very loud, we couldn’t sleep well, turned it off middle of the night.

I would have given an excellent if I had stayed in the deluxe room I had originally reserved when I arrived at the hotel. The room that I was given was nice.

Phone was not working. No coat hangers, we have to go downstairs to receptionist to get some. Breakfast was little

Staff friendly

Good option to stay and economic

The bed was comfortable but the bedsheets had stains. Breakfast needs yo ne improved as its very limited with the options they give.

Room was great and staff was great

I stayed at Melrose for my daughter's birthday. Service was great, great location for us. Building and rooms were clean and updated. Only down side was the breakfast wasn't much options and the wifi never worked for me. But it was over all pretty good

I rate the hotel an overall two because the rooms could’ve been cleaner and we had roaches in our room in the bathroom. The beds were super hard and uncomfortable. The Wi-Fi was trash. It did not work half of the time you couldn’t watch movies without the TV lagging breakfast was a joke. The only reason they are rated or two is because staff was OK friendly and nice that’s all other than that for it to be remodel. It was not a good job.

I had the ask for a do not disturb tag for my door as there wasn’t one in my room, especially after having the frying pans appear. I asked housekeeping for clean towels and she told me she would give me exactly what I gave her. I gave her 3 bath towels, one bath mat, 4 wash cloths and 3 hand towels, she gave me 3 bath towels, 2 hand towels and one wash cloth. I asked housekeeper what to do with the trash, her response “I don’t know”. The amount of roaches I killed between the kitchen and bathroom was ridiculous. I booked this Airbnb/long term hotel stay with full kitchen as a home away from home investment but instead ended up spending more than I expected. I couldn’t get my money back, had no where else to go. What exactly did I get for my money? Nothing more than a hotel room. I don’t feel I should be paying any more than that, if that. I will be discussing this with Best Western. I am very disappointed with my stay.

There was big screen smart TV but the streaming capability was disabled and we could not access Netflix or Youtube. Only way maybe using BYO Roku stick or Chrome cast stick via one of 4 HDMI ports. However, room wifi was less than 5 mbps, inadequate for streaming movies or other content. We were disappointed not able to the big screen for streaming. The TV did offer regular cable channels via dish network i believe. Good breakfast with simple omelet made to order and Texas shaped waffle maker available! Coffee should be stronger for me but maybe good for others. Taste is subjective. Nick was super friendly and gave us a great customer service when the wall HVAC was not blowing hot air the first night. Apparently, just needed to reset but unplugging and replugging the power cable. Thanks Nick! Although excellent parking availability but the indoor pool was not heated even though the outside displayed heated pool as noted by my wife. Overal good stay!

Two draw backs, but that's it: not every room has a refrigerator & microwave and no heated pool, even though advertised. We rented three (3) room and only one (1) had a refrigerator & microwave. Rooms were nice, plenty of hot water with decent water pressure.

Although the room was clean and the staff was very nice, the blankets and towels looked dated. The room reminded me of an old motel, and there was an old, musty odor. The shower curtain also needed to be updated. Overall, it didn’t feel worth the price

The room was clean but worn. One of the drawers was awkwardly hanging off the TV console and didn't sit inside its hole. There were chunks of the bathroom counter missing from where they had replaced a 2-handle faucet with a 1-handle faucet. The beds felt like trampolines. Like, literally, I sat down on the bed and bounced. They were not comfortable either and had only thin sheet-like blankets, no comforters. Perhaps because it is Texas, they don't consider chilly evenings, not sure, but it would've been nice to have a little thicker blanket. The hotel is near the NASA space center, so that is a perk if you are headed there, but otherwise the hotel sits on a very busy and noisy strip (NASA Parkway), and you can hear it pretty much all night long. It is not walkable to the beach, unless you count the port where the boats are docked a beach; otherwise, it is not what we thought of as a beach. The receptionist stopped us and asked us to check in after we had already checked in, which normally wouldn't bother me, except there weren't that many guests at the hotel- we saw one other family there the whole time during a 2-night stay, and I'm pretty sure he was the same guy we passed by on our way out of the hotel to the conference we were attending.

Good not very expensive hotel

just a few things in disrepair.... as the door in our bathroom desperately needed to be replaced( the bottom was coming apart ) Pool was very clean

The towels are so small, thin, and rough. The room was fine but the Netflix and YouTube buttons on the remote didn’t work so only basic cable was available.

Was a great place to stay. Nice and cozy and around a lot of places to eat.