Comfort Suites Seabrook - La Porte - Kemah

Very poor

The rooms were fine, especially for the price but the property definitely needs some paint and touch-ups

The staff was very accommodating to our concerns and placed me in another very spacious, comfortable room. I enjoyed my 2 night stay

Room was very humid. Property looks rundown. Worst thing was the roaches.

Pleasant

It was ok they ran out of food and juice for breakfast and cereal and didn’t replace it. The pool was black mold in it. And the rooms smelt like mold was in there. Won’t go back there again

Room had a mildew smell.

The hotel was true to its advertisement! Well worth the price. The staff was very attentive, welcoming, and professional. The room was clean and cozy. We felt safe being there. I liked not having to prepay or having a hold put on my card.

Only the location. As described by Booking.com, there was no Tea/coffee maker in the room. The room was not clean, we found a dead cockroach in one corner of the room. The bath tub was slippery without any mat. NO SAFETY FOR ELDERLY PEOPLE. NO HAND BARS etc in the bathtub. The queen beds as described were not big enough for 2+1 persons.

I liked that it was close to our family destination and close to the Kerman Boardwalk. The entrance room door did not open and close properly!!! The restroom door did not close all the way so there was no privacy. The toilet was leaking. The room had an unpleasant smell coming from the carpet. No room service phone. There were parts missing from the carpet and the wall. It was too late to take my family and my kids to another hotel. So we stayed there unfortunately! We had a not very pleasant experience.

a good quiet area, the staff was professional and helpful. The property was clean. I would stay again.

The area. My room was dirty, they front desk lady ain’t really under stand English good!

They have a very attentive staff Elevator dint work on first floor

It was clean and close to the board walk. The doors to the rooms slam, you can tell when some one leave out the rooms

Passable

I had a great stay at this hotel. Everything was very clean, and the staff was friendly, respectful, and helpful throughout my visit. The pool was also clean and well maintained, which made it even more enjoyable. Overall, I had a wonderful experience and would definitely stay here again. I highly recommend this hotel to anyone visiting the Galveston beaches.

Staff was friendly and the location was clean.

Location

Room also tripped the breaker in the middle of the night leading to use having no lights in the room And to top that off water leaked from the ceiling right over the toilet leaving the seat wet and water dripping on you as you tried to use it Waffles were the best part of the breakfast the sausage and eggs were cold evidently something was wrong with the warmer

Everything was great! No complaints at all during our stay.

Great experience

The hotel was clean, staff was friendly and it was close to all the amenities we needed for the weekend.

Everything was good. Great customer service.

The Staff was super nice , friendly and helpful. The lobby was always clean and welcoming especially with the World Cup going on. Best experience. Everything was good

The Staff was super nice , friendly and helpful. The lobby was always clean and welcoming especially with the World Cup going on. Best experience. Everything was good

Exceptional

Muy buen empleado nos atendió

No blow-dryer no shampoo or conditioner

Price was good No blow-dryer no shampoo or conditioner

Staff is here is fabulous! They are in the middle of remodeling some of the rooms.

Plce is being updated and all improvements are of great quality.

We stayed there for 2 nights. There was no housekeeping throughout our stay.

We stayed there for 2 nights. There was no housekeeping throughout our stay.

Room was clean, but had a dead bug, staff was really nice! Parking was good, key cards didn't work most of the time.

Convient

Unfortunately, our stay did not meet expectations due to multiple room maintenance issues. The first room had termite/insect issues, second room had an AC water leak, and the final room had a restroom door that was not properly fixed. Although the staff was helpful and promptly arranged room changes, the repeated inconvenience impacted our overall experience. I hope you will review this matter and consider an appropriate resolution. Thank you for your attention.

The room was wonderful inside. The AC felt great, beds were clean and very comfy. We were just given a room that was smack dab in the middle of other rooms that were getting remodeled so the hall was very hot and smelled weird. Other than that, it wasn’t bad. Staff was great. Breakfast was yummy. Pool was nice. We slept great. We’d stay again. Hopefully the remodel will be done next time and it would look better.

Carpet in 305 needed replaced or cleaned

Nice and quiet area

Nice and clean very sweet people, just the breakfast wasn’t too shabby. Need more a variety with such a nice place.

Hotel was super dirty, property was such a disappointment. First comfort inn that’s filthy.

This property is a reasonable value in the area, but it's not an exceptional place. Needs some help. The furniture in our room had reached the end of it's service life. It was functional, but just barely. The bathroom and bed were fine. The "hot" breakfast failed to meet expectations. We stuck with yogurt and a bagel with our coffee. Parking was close and plentiful during our stay. Would we stay there again? It was fine for a place to sleep the night before we caught a cruise out of Galveston.

Was very good people were nice I didn’t have a problem with my stay

Bed was comfortable & room was clean. wasnt impressed by breakfast though.

Parking was easy. Staff friendly. Property is being remodeled and trash is left in parking lot which needs to be cleaned up. Only other negative is the train track near by. Otherwise very safe and nice property.

Pool light shines through the window with only sheer curtains. No privacy with the sheer curtains, absolutely ridiculous.

The water temperature was below par, practically cold. When mentioned to staff upon passing, she did not say one word. There is construction going on at the property, as well as a huge construction project right next to the property.

Had reservation but the property had only a handicap room available when we checked in. The breakfast was not very good the next morning.

We have stayed here multiple times over the last 4 years. About 3 times a year. The hotel must have changed hands. Staff is very nice and room was clean. The room felt musty, like the ac filter needed changing. The sound on the TV could be better...not the best sound. Breakfast was disappointing. Prior to this visit, a full buffet was offered, serving, eggs, sausage, bacon, biscuits, waffles, etc. This time was eggs, sausage, only white bread, cereal, and some yogurt. Didn't even have real cream for the coffee, just the powder packets. No sugar substitute. No decaf coffee. Could be much better. Exercise room was not available, which I was counting on. Perhaps we will give it one more try.

No hot water for shower just cold water

The worst experience of my life. Don’t go here.

Greatest time!!

We had a wonderful stay. We’ll go again.

Parking was ok. No security. Room smelled of mold and dirty carpet. We ended up leaving the room. Furniture was nasty

The hotel was clean and inviting. However, the room was damp.

I arrived not avia shampoo nor conditioner, the carpet was dirty, my socks were filled with garbage kindness very well

Plenty of parking, very easy.

Room was amazing and so is the staff!!

Great , quiet location

Amazing customer service. had an issue with someone banging on the wall and they were able to move us immediately, quick and efficient. thank you to the manager and staff that were able to make our stay amazing

We did not stay room smelled like urine

Facility needs to be updated. Just kind of has a musty smell but other than that it was fine.

Staff was awesome & parking was very convenient.. room was very clean .. the only complaint was the ice machine on 2nd floor had dirty ice...

Good location , Great bed . Very quite , handy to the Boardwalk . Highly recommend.

Terrible staff , cold breakfast and lady didn’t serve food on time. I asked a for a blanket they didn’t provide one. I do not recommend this hotel at all.

The room & property was clean even with renovations going on. Marvelette and staff was amazing and helped us with any issues we had.

Found trash in the room under the beds from before us, shelf was sticky behind the couch. Room looked like work had just been done, but the main door got stuck on the floor and the bathroom door had to be lifter to close Front desk worker answered a call in the middle of checking us in and told them "Not to say nothin"

Breakfast was fine but rooms could have been cleaner and better in general

Fun times!

N/A

Friendly staff, room was clean

Power went out the entire night, rooms looked outdated compared to the lobby, sounded like people running and stomping above all night

Clean room & bathroom. Friendly staff. Pet friendly, judging by the number of dogs noted on property. Convenient for event we were attending.

Front desk was awesome. Checked me in super quick

Staff was friendly

Property is being remodeled so we encountered several hitches in our room such as no place to hold shampoo or soap in shower, no hair dryer, furniture that was damaged, and curtains that were falling down.

Nikki is awesome!

The room was not cleaned after the first night, and we had to ask for towels and toilet paper. The food was okay, but the juice machine wasn’t working, and there was always something missing at breakfast, not enough sausage, not enough waffle batter, and the cereal machine wasn’t working either. The hallways near the rooms had a weird smell. I had to go to reception 3 times because card was not activated. Overall, I think you get what you pay for. It’s probably okay if you’re only staying for one night. On the positive side, it’s close to NASA.

Stinks doors stick, ac didn’t work in first room barely worked in second room. Hope you enjoy 8 to 12 antenna channels ( when they come in ). NEVER NEVER NEVER AGAIN!!!!

It was cool.

It was all around a terrible experience

Stayed in RM 130. This place/room was a hot mess. Never stay in a property by this company. Couldn’t open the curtains, room smelled moldy and musty, the shampoo and conditioner dispenser was on the floor in the shower, nowhere to put the soap in the shower, except on the floor, house keeping did not come in to get the wet towels on one of the days, nowhere to hang up the wet towels, stayed for 4 nights only made the bed once in the four nights, the dresser bottom drawer was broken and falling apart, the outlet switches behind the nightstand was falling out of the wall. Couch was a hard and bumpy.

First off, this is NOT in Kemah. It’s across the bay in Seabrook near some landfills and refineries. It’s in a dimly lit lot behind a Shell station. The furniture is old/damaged, paint and wallpaper need attention. A/C leaked/dripped right above the toilet. Keys stopped working multiple times. Slow internet. Small TV. Mystery stains on couch and comforters. Beds creaked and were not comfortable.

Thank you

The hotel staff was friendly. Our room was spacious. The only thing is the TV didn't work properly like it should. But, other than that enjoyed our stay

Friendly staff

Room was spacious, bigger than expected. Staff was friendly and professional.

Good deal.enjoyed stay. Nice staff.

Staff was great

This place smelled beautifully. I was so happy after the weed smell swarmed the other hotel last night....this place was actually non-smoking! Like all the signs said. Thank you Comfort Inn!

The room was definitely not what was advertised on your website. The door wouldn't securely stay closed. The T.V. didn't work. The outlet didn't work. The room telephone didn't even have a wire cord connected, so therefore I had to leave the room to speak with the front desk. The worse of them all was the fact that the room had the strongest mildew unpleasant smell that was just horrible. I requested a refund from the front desk due to all the reasons above and the receptionists agreed to my complaining and said I would receive a refund due to unacceptable conditions on the hotels part, in which I haven't received yet

The staff was pleasant and the room was clean.

Spotless, easy check in a great customer service!

Staff was super friendly. Breakfast was good.

To lodge or single women

The place is very clean. You can even smell the clean, which is refreshing when going to a hotel. The woman that checked us in was awesome. So friendly and so knowledgeable. She offered us coffee this evening as it’s freezing outside. It’s not the best location, as it’s not near anything beach related, but it’s about a mile off Nasa Rd at Seabrook/Kemah border where it dead ends. Our favorite seafood restaurant, Tookie’s, is right at that corner so we are thrilled! Has a nice small pool. We only needed for the night before we leave on our cruise tomorrow. Very clean breakfast area.

Room was comfortable and clean. Staff was very friendly and super helpful. Location was quiet and felt safe. Internet/WiFI connection was a little spotty and I suffered several disconnections while trying to work during my stay.

Arrived and had to wait almost 30 minutes to check in because no one was at front desk and wouldn’t answer phone number given to call. When arrived into room it was hot and so turned down the ac and then went to use bathroom and light in bathroom didn’t work, had to get a lamp from room to plug in because once again no one was answering phone, took shower and there was no floor mat, they only gave us 2 towels and 2 washcloths. Came out of shower and room was still hot, called down stairs and finally got someone to answer, was moved rooms but then when getting into that room, I had paid for a king and was moved to a double bed room. Tv didn’t work, there was no coffee, no ice bucket and no cups, the blinds didn’t work as far as opening and closing. Was hoping to relax and get some rest after a long drive but definitely very unhappy.

Room was clean, Front office staff was nice.

Other than the elevator being down and having to climb up and down the 3rd floor service was great and rooms were clean

Horrible room with cockroaches and broken furniture. Smelled like mold

Muy atento el personal

The room was spotless. The staff was excellent and were helpful in any way possible. Fantastic managers. Thank you so much!!!

Found 2 small roaches in the restroom, rusty refrigerator & rusty walls in the restroom, bad odor coming from restroom sink.

The staff was very friendly and accommodating! The furniture could use a major update, but the room was very clean.

Me and my family had stayed here for vacation, and honestly it was one of the best experiences ever! The service was one of a kind, parking is great and the room services are amazing! We had left for dinner , and came back with spotless rooms, beds made and bathrooms cleaned with new towels! 10/10 definitely would recommend!

I appreciate you reaching out. Staff was okay.

Swimming pool Clean

Headline: Avoid! Terrible service and broken facilities. Total disaster for a family of four. We booked 2 Queen beds via Hotels.com, but the rude night clerk forced us into 1 King room and told us to "call Hotels.com" if we didn't like it. I had to sleep on a cramped sofa. If they can’t honor the room types listed on booking sites, they shouldn't be on them. The elevator has been broken for 4 months (lugged bags to the 3rd floor), the room smelled like smoke and chemicals, and our key cards failed repeatedly. Breakfast was empty by 8:30 AM with no refills or cutlery available. Never coming back.

Not a good experience, elevator broken, not many options in breakfast, no timely refill of any items .. I would not recommend it

Room was very clean and very spacious. However, the bath needs a mat or something because it’s Extremely slippery!!! Breakfast was good.

Clean room friendly staff

Was good

The staff was very amicable and professional. The room itself was very spacious and clean. The only thing that needed updated was the furniture which they were going to do as they had new furniture arrivals the day I showed up. I'm sure that the rooms will look much nicer with the new furniture. Aside from that, I had a great stay!

Quiet Room, couldnt hear

We booked this room for the night before a cruise. We had to book Kemah, because it was Lonestar Bike Rally weekend in Galveston and the rooms on the island were either sold out or outrageous. For the price, it was fine. The location looks a little sketch, but we had no issues. The elevator doesn't work. Luckily our room was only on the 2nd floor. The building itself and the entry into the hotel look clean. The carpet and rooms are a little run down. The furniture in the room needs to be replaced, including the mattresses. The mattress was a little hard. The room was clean, but everything was just old. No signs of cockroaches or bedbugs so that was good. I did a very thorough investigation lol. Just old furniture. The bathroom had been renovated, so that was really clean and new looking. They should take out the carpets and put down those tile/wood look floors like a lot of hotels have now. it gives the room a larger and cleaner feel. But we only stayed the one night and it was fine for the night.

The staff was amazing! The hotel's elevator was out of order but the staff was accommodating regarding the issues. The room itself was okay...functional but could use some updating. The hotel itself was very conveniently located to points of interest in Kemah and Seabrook both.

Ok

Nothing worked, the elevator was down, the hallways was poorly maintained, they gave me the keys to someone else’s room. The gym was closed, however the front desk lady was nice

Room was fairly clean. Sheets were stained. AC was filty. Elevators didnt work the majority of the stay, and as someone with mobility issues this made it extremely difficult.