Staybridge Suites San Antonio - Schertz by IHG

Clean rooms breakfast and parking

Hotel was clean and very respectful staff , took my family and had a blast their , thank you

Everything was a 10 out of 10! Next time I go to San Antonio, I will definitely be staying here! Everyone was super kind and nice! We really enjoyed our stay here!

I enjoyed my stay at Staybridge. Room was clean and comfortable. Staff at check in were friendly and helpful. I would definitely stay here again.

I love how clean and convenient it is to places I have to go N/A

na

The room was spacious and comfortable. Location was great there was an HEB just across the freeway so I could stalk up on supplies.

Exceptional

Good

N/A

Clean rooms, eqquipted with everything, and the breakfast was a 10/10. N/A

Overall was a great stay.

Exceptional

From the check-in process to our check-out process the staff were so polite and the facility including our rooms were clean.

The breakfast, staff and room were great! Was there for a full week and the whole time it sounded like a herd of elephants was running around above me.

Was there for a full week and the whole time it sounded like a herd of elephants was running around above me.

I was quite surprised how friendly the staff was , how clean the rooms were and how good the breakfast was. I will be staying here in the future. 10/10

No, nothing comes to mind.

10/10

Exceptional

Exceptional

Exceptional

Our family enjoyed our time with Staybridge. Breakfast is fresh and the area is

Proximity to my destination The room smelled like cigarettes but tolerated

Proximity to my destination The room smelled like cigarettes but tolerated

The room was clean as well as the hotel but for the first night there after a long trip we had no hot water for a shower & they did not adjust our cost for that.

The room was clean and ready to be used. We had a couch bed room for a 3rd person, Do ask for the extra couch bed and towel needs in advance when booking. Staff were friendly and helpful. Breakfast was the best on our whole trip at this location than anywhere else we stayed all week. They have the Texas waffle machine and so much variety fresh put out. I was impressed with their breakfast bar. Room was clean and over all building clean and smelled nice. If ever in Shertz, this will be our family go to place to stay from now on.

Great rooms. No issues beside 1st floor is noisy due to street traffic.

Clean and nice employees

Clean and nice employees

nothing

We liked everything about the Staybridge location we stayed at.

We liked everything about the Staybridge location we stayed at.

The breakfast was as expected but still nice to have, I would stsy again for the price.

The toilet paper roll in our Suite (#411) fell of the hinge. Also the night stand drawer kept opening on its own (the one closest to the restroom) in the middle of the night. (lol) and the Paper Towel rack was not screwed all the way in. Other than that we had a wonderful experience enjoyed our time there. The staff and breakfast was amazing!

Wonderful stay and clean rooms. Staff was helpful and the studio had everything we needed during our stay. Hotel had complimentary breakfast with various option. Location was less than 30 mins from Sea World and a grocery store. We will stay again when we come back to Sea World!

Great room, friendly people, good breakfast

Everything was nice clean facility I love everything about the property

The room was well equipped for our needs. It was super clean. Breakfast was delicious and well rounded. Front desk staff were not as helpful as I thought thou.

Breakfast was ok but the elevator broke for 4 days and we had to climb the stairs to the 3rd floor with luggage. Some days they turned off water and the multiple rooms had electrical issues. The dryers which are free were slow and old.

There elevator was out again

Stayed on top level, elevator broke overnight, and that was a pain. Wanted a cold drink, the cooler in the store in the lobby was broken, not cool, dripping water. Staff didn't seem to care. Probably won't stay here again.

Fantastic rooms

Always clean and friendly. No complaints here.

Great service

I'll always choose Staybridge anytime we visit the area. The room perfectly met my families needs. Breakfast was great. The parking lot was well lit and with easy access to the building. The staff was excellent and all very friendly.

Quick check in, good parking, clean and secured.

very good sunday morning breakfast

Nice and clean rooms, lobby, some friendly and not so friendly staff. Breakfast is AMAZING. I would come back any time.

Staff was extremely friendly, courteous, and helpful. Great place to stay.

My only problem was I reserved a suit and got a regular room with no door to close for privacy

Check in was way too slow. Other that that the stay was fine…..

Staff was extremely helpful and concerned about safety.

Hotel was pleasant and clean, easy to get to from the highway or Randolph AfB. About 15 min drive to the base. Needs a bar or restaurant vs making people leave he hotel after work to get a drink and relax

Everything was great my room is as clean, breakfast was awesome and parking was great

The hotel was clean, parking was great and the staff was very friendly. The only drawback was the pet smell. In our room we could smell every dog that's ever been there. We love dogs but it was overwhelming

Great place....food good and staff wonderful. will definitely stay there again.

Great location and proximity to JBSA. The room was clean with great space to work and relax. Most importantly, the staff was very friendly making us feel welcome during our visit. Thank you!

Great stay

One comment on this stay, thank goodness by the 2nd night the elevator was working because pulling a heavy suitcase and rolling working up to the second floor via the stairs was not fun

Everything was great

Clean room and breakfast

Elevator was not working during the whole stay. Had to climb to 4th floor with all the luggage and other stuff. Otherwise it was nice place.

Hotel was nice, breakfast was good, hotel was clean BUT when we arrived, when we checked in we were told the elevator wasn’t working, an our room was on the 4th floor. This would have been fine if it was only our one day of our stay. It was not working the entire 5 days of our reservation. I think they should have made better accommodation, move us floors or check with other IHG hotels in the area for same accommodation. A bit disappointing seeing I use IHG hotels all the time!

This stay would have been a 5 star, but the elevator was out for my entire visit. I was on the 4th floor and carrying up luggage and taking that trip up and down every day or when I needed to quickly leave, was not convenient. Other than that, the staff was friendly and the breakfast was great.

The hotel has not had a working elevator since Feb with no estimated repair date. When customers arrived that is when they had the option to cancel the reservation. Spring break, all hotels wete practically sold out.

I would give it 5 stars but the elevator was broken and we were on the 4th floor! Whew! Especially with small kids.

I always stay at this place because I feel safe here and the breakfast is delicious!! Rooms are ALWAYS clean and beautiful. Staff very nice, polite and professional!

We stayed there for a week on the 4th floor with no working elevator. Buffet for breakfast was pretty good. Staff were nice. Other problem was that the room temperature was either too hot or too cold.

Yes

Room was wonderful, however we did have housekeeping open the room

Nice staff. Attentive to needs.

Food is good. Staff keeps everything full

Clean and quiet. Not far from stores

La habitacion excellent todo muy limpio.

Very clean room, really nice. Really nice front desk on check in and check out. We did not have the breakfast but everyone there seemed to be enjoying it.

Everything was excellent. The only thing I didn't like were the frozen egg tacos.

Folks.

Room was spacious and clean.

Highly recommend this property and will continue to use them when I’m in the area, and would go out of my way to stay there…..

Breakfast was very good plenty of options. My room was clean and spacious. Staff was very friendly and helpful. Parking was great.

Clean room. Quiet. Friendly front desk staff

Shower was discolored and smelled as if someone had smoked in it. Front desk was not well tended to. Plus 7+ cars were broken into in the morning. Hotel was not aware until police informed them. No proper cameras in the lot along with lights in the lot out. Cars parked right in front of the front door were broken into. Our truck was broken into and when asked for their report they said that they did not have one and would get to it later when someone else got in.

Very courteous staff and the location was so convenient . Would definitely recommend.

Everything

Clean room, great staff and facilities

I stay here a lot. Great place, clean and friendly people.

Friendly staff

Room was clean and cool when we arrived. The spacious room was everything we needed for our family. While it seemed a little dated it was very clean and well maintained. We definitely plan to stay here on our next visit

Very clean room and friendly staff also the breakfast was great I even called my sister in laws from out of town and told them how clean the rooms were and they even rented one too.

Great room. We travel often and my wife made the comment that this hotel was now her “expected standard”.

The room was clean and good value

Clean room

The cleaning staff left a pitcher In the refrigerator

It was okay

Unit was very clean and well kept. every one was friendly and helpful. I would stay again.

The room was clean. The bathroom you could tell was pretty well lived in. Other than that it was. Great stay. The pillows 10/10 a long with the mattress.

Traffic backed up in evening, taking too long to get around. Dog area extremely unclean.

We had a great stay at this hotel. The room was very clean, and everything felt fresh and well kept. One of the things I appreciated most was how quiet it was perfect for getting a good night’s rest. The staff was polite and check-in was smooth. Overall, it was a peaceful and comfortable experience. I would definitely stay here again.

The rooms were pretty spacey. The kids enjoyed it! breakfast was good.

I’ve stayed here before and didn’t hesitate to book again. The location was central and the property was very clean.

Microwave didn’t work. Batteries in remote dead. A/C didn’t work properly.

Quiet, convenient, clean, good customer service, easy parking.

Room was ample. Nice king bed mattress a plus. Walk in shower was a nice plus. Overall great for value. Breakfast was great and included on room rate..

stayed several times, its in a great location

We enjoyed staying here for a conference we were at. The room was great and we had a wonderful time.

Pull out sofa bed was disgusting. The mattress cover had food and hair all over it.

Great location

Would definitely stay here again

The front desk clerk was very respectable, property was very clean. Would recommend staying here anytime you’re in the area

The breakfast was perfect. So much to choose from. The eating area was so very clean. Free coffee and soda available all day. I will definitely be back to this location.

Easy in and easy out. The only thing I didn’t like was how far the room was from the elevator

Great stay comfy bed, hot water and pressure

Staff was great , room was clean . Stayed with the family and everyone enjoyed

The staff was very friendly! Room was spacious and clean. It was cool in room and the thermostat actually worked which is something I care about! We were a group of 3 so sometimes temperatures can get uncomfortable and fluctuate-but not during this stay 🙌 I would stay here again!

This place felt like a home away from home. The front desk was respectful and courteous. The Queen bed, pillows, sheets, and couch were all so comfortable. The small kitchen, shampoo/bodywash/handsoap/body lotion, and complimentary breakfast were convenient. I don’t think I will stay at any hotel but this place. What this hotel lacked in a view made up for all the amenities. Most importantly, this hotel being pet friendly for my best friend to join me on this trip was wonderful. I almost didn’t want to go home because it was sooo nice!!!

Love it , we are just sad because they said we don’t get out point for IHG because we boom it through hotel.com

Easy check in and cleanliness .

Very clean. Breakfast was good. Enjoyed our stay. We would definitely stay again.

No thanks