La Quinta Inn and Suites by Wyndham Schertz-San Antonio-Selma

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Nice hotel but the parking lot looks like it's been through a war. Hopefully fixed soon

Room was cold! Pool was great but one of the elevators was broken. Also the breakfast space was small and the flow from item to item needs to be looked at. Overall a great stay.

Our room was non smoking but it smelled like cigarettes.

Very good

Multiple issues going on here but staff was excellent with dealing with each. Elevator went down and power went out in room while using microwave. They practice a "3 day cleaning policy" which I didn't find out until I ran out of towels and had to go to the front desk to get more.

Hotel is dirty and run down. It needs serious deep cleaning and maintenance.

Nice smelling roo

All was well except take your own personal hygiene items such as shampoo, conditioner, body wash and lotion. Only 1 elevator was working, and it seemed as if we would get stuck.

First of all, the fridge in the room was not working. At the time of check in, they said it was a fifty dollar deposit and I was supposed to get back and I haven’t received my deposit back. I only stayed for one night. We only used the room to sleep and that was it. Why is it that it takes to long for the refund of the deposit?

Check in was seamless, only problem I had was, I requested a roll out bed that never came.

Room was clean just didn’t like how thin the sheets were and they didn’t have enough big towels to give . Breakfast was 10/10. Very clean. Air conditioning was amazing. Worked very well. Didn’t really interact with staff alot but checking in and checking out was a breeze

Very nice location. Walking distance to some restaurants & Walmart! Breakfast was good. No hot water in bathroom sink. Overall good stay!!

The hotel was very nice and comfortable. The staff were very nice and professional. The breakfast was well setup with numerous options. My room was very well prepared and clean. Ill definitely be back on my next trip through. Good price for an excellent location, too.

Yes, pool was filthy!!! Lights were hanging and laying broken. The main reason we stated this hotel was to have access to the pool.

The staff and facilities met my expectations. We had very favorable impressions of our stay. One of the elevators was not functioning.

Mold in rest room and not your newest building. TV wasn't working

Extremely dated. Definitely needs a remodel

The staff was friendly and the stay was excellent

The location - 20min from Schlitterbahn. Magnolia Pancake Haus across the street is a local favorite for brunch. Check in was slow, the concierge seemed… exhausted? Our bathroom was disgusting. The shower wouldn’t drain, and you could tell the cleaning crew would empty the mop bucket into the bathtub as there was a ring around the shower and the drain stopper was missing. Not only that but my fiance LITERALLY HAD TO FISH OUT whatever human waste was clogging said drain. We asked the front desk for assistance, and the same concierge handed him a plunger. When my fiance asked for something to fish the hair from the drain with, the concierge gave him a solid deer in headlights impersonation, but no worries, WE finally got a Phillips head screwdriver and made it work. Totally worth $126 + $50 contingency. For 1 night. Who doesn’t enjoy working for their hotel when they’re on vacation?

A/c didn’t work

Just coffe an muffins

Spacious room really nice and clean, perfect cold AC. Close to Bucees and many restaurants.

The location is great. Close to restaurants and not far off the highway. Communication was horrible. Was not told the hours for breakfast so ended up missing it if they served it at all. It atleast did not look like breakfast was served. Room was not as clean as I hoped and the elevator was slow. One was down for maintenance but its been down for awhile since this is not my first stay at this location. But by far the worst I've had.

In my 3 night stay my room wasn’t cleaned one time. I’m not talking about a full bed strip down, but basic housekeeping duties such as trash being taken out or clean towels being left. I understand that not all housekeeping is done daily, but I would expect the trash to be taken out and towels to be replenished at by the 3rd day, but no. The poor gentlemen who worked the front desk were awesome in attempting to accommodate everyone’s needs. I really felt sorry for them

No breakfast made. Was told from Front Desk that they didn't have none.

Clean rooms and good breakfast.

It was nice and clean except no internet to 4th floor had grandkids going crazy because they couldn't play on the tablet

The lobby was clean when you first walk in. But once you start walking you can see dust caked onto the walls. Got to the elevators and only one was working and I feel like it was barely working. Get to the room and it had some type of smell. The floor in the bathroom you could see where they did a horrible job trying to cut tile. The bed was hard as a rock so didn’t get much sleep. Couldn’t watch the television cause the sound it was on is what stayed on couldn’t turn it up or down from the remote. Couldn’t even turn the tv off from either remote as well. Went to swim but the pool was nasty and I wasn’t about to get in that. Wish there would have been better breakfast option. I think y’all at least need individual milk for cereal instead of a gallon that everyone has access to. I do not recommend staying here.

Everything was great for the one night

Location is awesome; easy access to the highway to our destinations in Garden Ridge and North San Antonio

Hotel staff overbooked rooms and the evening of our check in, we are told we no longer have a place to stay. I had to hurry to find a place for my family to stay. My issue is that if I had cancelled, we would have been charged - but when the hotel cancels at the last minute, we get nothing - no compensation, no alternate accomodations, no credit for future stay.

Location, bed and pillows were comfortable, and the coffee was good Our room was cold but the unit was not able to remove any of the moisture in the room. Our sheets were damp, our clothes were affected and the carpet seemed wet.

We always stay at a La Quinta because they are pet friendly the staff is always nice the rooms are clean and the air condition feels good!

Really good location, close to everything we needed. The staff was very friendly and accommodating too Our room was a little humid but it was clean and the bed was comfortable. Good value overall

Everything was great I wish the pool was bigger

The staff was great

I love my whole day. I will be back.

Friendly No comment

It was very close to my destination. Very easy to get to with ample parking close to the entrance.

Grass in front needed to be mowed.

The pool was disgusting mess, beer everywhere, leaves and dirt in the pool. The elevators were disgusting. Horrible experience, my sleep kept getting interrupted by men yelling in the hallway and slamming doors. I will never stay here again.

Good location. Nice clean hotel.

The smell.... the room smelled musty.

The staff handle breakfast was panting her nails, did not restock anything.. went done for breakfast at 830 and nothing was stocked, no more justice or milk .. I’ve stayed at hotels and they stocked everything until it closed.. very disappointing, to where I would not rebook .. had no hot water just like warm

Great hotel with a great location. Staff was friendly, breakfast was good, and the room was clean. I would stay here again.

Our room smelled like a dog , the carpet was filthy and had big stains on it. The tile floor had big cracks in it. We were only there for 2 days and the second day the hot items for breakfast were not available, only cold items. The bed was so so, and only had a very thin comforter on it. We booked this hotel because it got good reviews, but we were not happy with our stay.

Very clean

Property just changed owners. Did not have cable TV for 2 of 3 nights I stayed. Repairs being made throughout hotel. Did not have maid service for 1 night due to staffing shortage. Breakfast had limited items.

Great staff and clean rooms

The front desk at check-in was not very friendly. There was construction being done which was annoying and the tv was not working

Very friendly staff, nice clean room.

Did not have breakfast

I reserved the room online, 5 minutes before I was about to check in, I received a call from the front desk saying there

Didn’t service the room more than once over four nights. Cable wasn’t working. They just made up there is outages in the area instead of saying they were being cheap and using the previous owners direct tv account. The prior owner canceled service. It was obvious the new owners cut a lot of corners to run the property.

Everything was perfect

The first night the music from the front lobby was to loud, but the next night the music was turned down and we had a good quiet night.

My stay was horrible. I found a used condom in the bathroom. I have my 10mnth old daughter who crawls and walks and what if she had found it? Could she have contracted a disease, gotten sick in some other way and choked on it? Absolutely disgusting!! I can never stay there again!!

Yes

Staff

Showers were amazing. Beds were very comfortable. I understand the peoperty has a new owner. No complaints.

Room was ample space and had a sitting area. Bath was easy to get into and use shower. Clean room and quiet. Parking was plentiful.

I recommend the hotel add more trash cans around the facility. People didn't know where to throw their thrash so they were leaving it outside their rooms or outside their cars.

The elevators did not work and we were put up in the 4th floor had to care all of our belongings including my baby every time we left the disgusting Hell hole the lobby was full of screaming kids at all hours of the day the lobby smelled like fresh paint there was drywall visible all over the lobby. Breakfast was atrocious and housekeeping didn’t even make our beds or come I the room for that matter. I will never stay at Wyndham hotels let alone à la Quinta was the worst hotel stay I’ve ever had

The hotel must have been under construction. One elevator did not work that other sounded like it was going to break any minute. All the baseboards were torn off. It was not very appealing when we walked in. Rooms were quiet and clean and breakfast was good.

Room are not clean.. carpet is dirty spots

Room was excellent. Elevator was broken for both nights

There were no rooms available and they canceled my reservation while I was already there and they didn't give my money back.

Only elecators were out. No advance notification sent out ahead of stay. Staff lied about elevator repair time in order to keep guests. Next morning while complaining to manager, he kept stating he couldntissue refund or cancel dates because I booked through hotels.com. When i told him i'd done so through a different hotel only a few months prior when i had to leave early, his desk minion jumped in and called me a liar if I didnt show him my bank records of that stay as proof!! Horrible experience and trash staff.

Yes and yes. breakfasts were fine. Food wasn't always warm

I liked it the rooms were very clean

The room was ok. The elevator was nit working and we had a room on the second floor.

We arrived to a broken elevator with no rooms left on the first floor, room was dirty, no linens for the fold out couch, only 2 towels when reservations clearly stated 3 adults, room was never vacuumed as there was dirt, dust, and trash on the floors, sheets had dark hair in them with a blood stain on the sheet making me believe they were never changed before arroving, zero housekeeping service provided even though it was requested, and much more. We have stayed here numerous times but this last time i'm pretty sure it will be the last time after how bad it was and for 2 nights was almost $300!! Absolute no longer worth the price! I did complain to the front desk, even asking to be moved but was told they couldn't make any changes which was ridiculous considering the hotel was absolutely not sold out, but got nowhere so corporate will be contacted!

Elevator didn't work. We had to find other place

I’ll start with the good things. room was nice, clean, beds were really comfortable and it’s a really quiet place. breakfast is okay, not a lot of variety but everyone can find something nice to eat. a lot of stores are close to the hotel and it was very easy to check in and check out. Now, I reate it 3 stars because if you pay in cash you’ll have to leave a $100 deposit (that wasn’t noticed two days before when I called them to ask them) and then the really bad part was the elevator. they have two, one was not already working when we got there and two days later my family got stuck in the elevator (it made loud noises the entire time since we arrived) and they couldn’t fix it so we had to use the stairs from the 4th floor. that was not good at all. I know I wont stay here again, but if they get to fix it, then this is still a good option to stay.

Very friendly staff. Our room was like a small apartment with the couch. The temp. was great too!

Rooms were clean. Small, but clean. Staff was nice. Not the best breakfast however very limited on breakfast choices. And packet oatmeal. Which is not what I like. But we made due. Our stuff in back of the truck was safe and not messed with all night long which is cool, considering we were pretty much in the city. Easy check in and out. I’d stay there again.

I usualy dont comment my complaints against hotels, but thus time is different, our room was still a little diry, like carpet was not vacuumed good i saw fet seedflower around the bed. The bathroom shower- shower does not drain water, some water stays on top same with sink. The breakfast dinning area was a little disappointing, couches were dirty.no complains with desk assistant.

Great service rooms were clean. Food was great.

Great service

Clean room. Staff was nice.

I was pleased with the entire process and the property.

I liked that it had tile floor and no carpet. It did need more lights in the room, there was only one lamp.

Everything is great there

Bed was "made," but there were hairs on the sheets; shower had hairs in the middle of the tub and odd dirt (sort of in the shape of footprints) inside the tub. When I put the TV on, it had an incessant buzz, so I couldn't use that either. Musty smell --- may have been the A/C --- I just opened the window to air out. Staff was incredibly courteous and helpful --- the housekeeping / room just was lacking.

The room was comfortable and clean. The location was convenient to shopping and dining.

The Staff was really nice love the place, and the breakfast was delicious 😋 rooms are clean and has alot of space, pet friendly

Arrived at 4:30p, check in is at 3p, room was still not ready, and when we finally got our room keys, we couldn't get into the room because the locking mechanism was malfunctioning and maintenance had to fix before we able to get in. Hotel was booked so we had no choice to wait.

Breakfast was great. Room was clean and quiet.

Great Staff! Great Environment! Great Experience! Nuff said.

The hotel itself was nice, everything was clean, A/C worked good, the food at breakfast was good, and great verity. The bathroom in the room needed to be updated. I think they went pretty cheap when it came to the not having a counter top in the bathroom. The paint was sloppy and the caulking was applied messy. I will find another hotel in the area next time. If your not there for five day or more they do not clean the room, unless asked to do so, and if you need new towels or toilet paper you have to request it before 10am. And to add to the bathroom, there was hardly no toilet paper on both rolls, and there was no extra rolls at all so I had to ask the front desk for more toilet paper and towels.

Dirty room ac wasn’t working. Very hot I came from out of town and I don’t like my stay I check out Sunday night

Pool water was green, we did not get room service, at room curtains in from of AC too wet and moldy, also the carpet felt wet.

Desk Staff were very friendly and knowledgeable.

The room smelled like cigarettes and the floor in the common areas was noticeably very dirty. The ice maker looked pretty gross with dirty wet rags on the floor. The bed was really comfortable but the sheets were stained.

No hot tub, and the pool is very green. There is construction at the building next door, not their fault, but it did keep us up

Convenient to leading store for forgotten items also eateries within walking distance.

We had a great stay breakfast was good no complaints

Overall, this hotel experience for us was poor. The first room we were assigned had a strong cigarette smell. The overall cleanliness of the room was poor. There were leftover cheese crackers on the floor, the window was covered in mildew/stains, the curtains looked visibly soiled, toothpaste splatter was visible on the wall/mirror in the bathroom, and the carpet appeared outdated and dirty. The front desk graciously moved us to a different room on the 1st floor, which appeared much cleaner, but still had a strange smell. The second night we were unable to access our room and the front desk had to re-generate our key. This was inconvenient as we were tired and wanted to go into our room. The overall noise level in the morning was extremely loud due to our room being nearby the main lobby. We were unable to sleep in due to the noise. I would not recommend this hotel to anyone as the outdated/uncleanly environment is not worth the price.

My main concerns were the mold on the sheer curtains, dust in the room, and the extremely hard bed. I also struggled to sleep due to noise from the hallway.

Definitely would never stay here again.

Good

Check-in took a little long and the lady at the front desk was babysitting either her child or grandchild who was running around the lobby and then behind the desk. When we went to the elevator we discovered that only one of the cars was working and this remained the case for our entire two day stay. Upon arriving in our room we discovered hair on the bathroom floor. This is notable as the flooring was grey wood grain and still the hair was obvious. Later we also discovered long strands of hair in our bed and noticed stains on the sheets. Our room was never serviced. We didn’t need the beds made or new towels, but emptying the trash would have been nice. The TV was satellite and required two remotes and it took some trial and error to find the proper connection on the menu to actually watch television. It was a busy weekend with several soccer families staying in the hotel. Breakfast was sparse and seemed to lack what I’ve become accustomed to in other La Quinta’s. Overall this property was serviceable but I doubt I’d stay here again.

The room was quiet until a fellow customer decided to deliberately stomp around their room during the night and down the hall early in the morning. Also, even though the bed was very comfortable, the pillows were hard and extremely uncomfortable. Carts were available for moving luggage which was definitely a plus. The breakfast choices were varied and tasty. The food was in a separate room from the dining area which was nice. Also, both of those areas were very clean.

The property and my room was very clean. I enjoyed the multimode shower head and the water pressure was the best! It feels like an older property but it's well kept. The property's convenient location was also great, there's a Walmart nearby and plenty of food options. It was also inbetween or close to the places in my itinerary. The only thing I didn't really like was that the pool was closed without prior notice. For the price and convince, I would stay again.

The room was beyond comfortable, with a great mattress, and everything was spotless. The hotel offered a very pleasant and peaceful stay

We had a great stay at this hotel. The rooms were clean as well as the bathroom and the beds were super comfortable.

Not enough towels in the room, coffee pot in room had old coffee grinds left in it. There were no cups to make coffee in room. Tub didn’t drain while in the shower.

Not the cleanest hotel. Asked for Linen change but didn’t happen. Should have more availability with house keeping

Roaches, 1st room was not cleaned, asked for room to be cleaned in time; however, when cleaning staff came we hadn't left our room so they marked us off the list. When we left a little bit later the lady was still on the floor cleaning. I tried to speak with her and let her know we were out of the room. Unfortunately, she didn't understand English and I guess when I showed her on her chart the room number, gave her a thumbs up and smile, she didn't understand that she could clean the room. For the third day in a row, I didn't have a clean room or beds made. Won't make that mistake again because I won't be staying at a La Quinta.

It was ok, not my first choice and this trip didn't change that view.

Bathroom tub was dirty, bathroom counter stand is old and deteriorating, microwave door handle is broken and the mattress is very hard. Beds came with small pillows like for a couch. Asked for bedsheets to be changed, and they fixed the bed with the same sheets instead of changing the sheets like we asked. Didn’t get to swim because the pool was dirty.

Sink knob broken, room didnt smell pleasant, no housekeeping automatically even if just to give towels and toilet paper, shower doesnt get hot

I was pleasantly surprised with the continental breakfast they offer. All it all, it wasn’t terrible but it does not make the top 20 list of budget hotels I’ve stayed it.

The restroom needs fixing! Whater pressure was horrible! Tub was dirty, sink separating from wall. Smell of mildew bed was very uncomfortable! I had a very uncomfortable night trying to sleep. Was booked to stay for 3 nights. But checked out! The next day. Was very disappointed!

Always great service

Excellent service

The room was comfortable and clean and mostly quiet.

Na

This was a great property for a one night stay.