Hampton Inn & Suites Schertz

El cuarto olia a cigarro, la cama sonaba cada vez que me movia, el bano sucio no me gusto

My stay at Hampton Inn was very pleasant as usual. Shana at the front desk has gone out of her way to be helpful and I appreciate it.

Clean room and comfortable

Clean room

The room was way bigger than we anticipated for the same price as smaller rooms. Maybe we lucked out? Breakfast was good. Coffee was good. Gym was nice. Be careful if you park next to the hedge. I got a big scratch on the car from one of the limbs when I opened the door. But that’s on me. I parked there. We would stay here again.

The beds were comfortable and so were all the pillows. I loved that I could send a text for anything I needed during my stay instead of having to call. The response was very quick! I did not like the shampoo and conditioner. It did not leave my hair feeling clean.

Very professional

Enjoyed our stay!

Staff was helpful and very pleasant to talk to.

Staff needs to be more knowledgeable when it comes to Affirm payments

Very clean comfortable room, really nice bed.

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Staff was very helpful proving me an additional day when I failed to include it for my stay.

We booked a larger suite with 2 queen beds and a couch bed. Slept 6 and very spacious!

Check in was at 3 and I couldn't get my room until after 4 because my room wasn't clean yet.

Great place to stay!! Clean rooms, staff is great!

Overall a great stay. Warning: Although no fault of the hotel but there is a road between the hotel and the Chili’s restaurant next door that has a huge pot hole (or more like a sink hole). It had been raining and I assumed that the hole wasn’t that deep. For my pickup I felt the road hit my skid plate but if you drive a car or something with a lower profile then it may damage your vehicle.

The nicest staff.

Everything was very clean. Staff was very accommodating

It was great but A/C wasn't working that well. But the room was comfortable and clean. It doesn't apply to us.

Breakfast ok but meats were odd

Night time lighting not adequate. Hard to see curbs and drive area.

Buena atención, excelente ubicación

The rooms were clean, nice breakfast, staff was friendly, convenient location. I have no complaints.

I wish they had makeup mirrors. But everything else was great. No complaints at all.

The breakfast and the coffee was good. The staff were all very polite and helpful. The TV in my room did not work for two days.

Excellent stay at this property. They have established a winning culture on their team! Shana is a gem at the front desk! Aozjinae (sp?) is a great hostess! Happen to meet the GM, Carlos, and he’s a great leader! Updated property, great attention to detail and they are constantly cleaning! You guys have something special here!

Complimentary breakfast and free parking.

This location was very clean. You can tell the employees take pride in their work. During our brief stay we saw employees at work maintaining the hotel and ensuring it was clean and presentable.

nice room/storage options

Everything

We had a great stay at The Shertz Hampton Inn. The room was super clean and comfortable! The staff is super nice and responsive! The breakfast was wonderful!!

Been staying here for years. Well run hotel

This is the second time I stayed in this hotel, I have actually stayed at a Hampton Inn twice before. I will be in the area next month and will stay there again. The young lady (Shana) who checked me in at the front desk is so polite and extremely helpful. I have no complaints, only compliments. Thank you for a pleasant stay at the Schertz Hampton Inn.

Everything was very good and clean. Would like to stay again 100 %.

Close to several restaurants and retail. Very clean and comfortable. Staff was very helpful.

We appreciate the professional and friendly staff and great breakfast. Hard to control air conditioner if you don't want it too cold at night.

This was one of the best smelling hotels I’ve been in - in a while. It was fresh and pleasant and didn’t smell like a cleaner. Also, the soaps and body wash smelled great too! (Not salty or earthly like others.) Staff was super friendly.

1. There was construction going on at the time of my visit. I wish I had known this before hand. 2. The purpose of the trip was to watch WWE Premium Live Events (PLEs); however we were not abl eto connect our phone to the in room TV to watch the PLE. The staff was not knowdlageable to tell us what we needed to do. We even purchased a TV from Walmart to connect to the hotel's internet, but it still did not work.

Enjoyed my stay everything was perfect. Room cleanliness, staff attentiveness, location convenience, and food, pool area was very nice.

Location, space, handicap accessible, parking, breakfast,clean staff friendly Fresh fruit, grits bacon one day.

When I arrived to the property for a two night stay, I was told that I had already checked in and I reassured them I had not. The hotel called my room and realized they gave a different family my room because we had the same last name and the hotel was now full. I was shocked at what I was hearing. I was then told that I didn't book the stated room that I booked, the suite with a kitchenette and a pull out couch. I reassured the front desk that I did and eventually was told that she realized what I was talking about, but it was Expedias fault because it happens all the time and they overbook their hotels availability. The front desk in the evening were so casual and acting like this happens all the time. I book through Expedia often and I have never experienced such a poor situation. After about 30 minutes, I was finally given a standard 2 queen room, where I had 3 people sleeping in the same bed and it was extremely uncomfortable and frustrating. I was asked to put all of my belongings behind the front desk in the morning because they needed to clean my room and move me to another room the next day. I said absolutely not, I'm not putting all our stuff behind their front desk for their mistake. On night 2, we were able to move to the assigned room but it was still such a hassle and exhausting. We paid for the suite and got a standard room the first night after pleding with them to give me a room and we were able to get the paid room the second night.

We found everything accommodating and to our liking. Hotel has a great location, also. Breakfast was good and allowed starting your day without a rush.

There is nothing g nice I can say about the breakfast. Just not good.

Room was dirty, we booked a suite with 2 beds and a pull out sofa. We only got 2 beds so I had to sleep on the floor so my wife and kids could sleep on the beds, because the didn’t have any extra rooms or pull out beds.

Spacious room, comfortable bed, good breakfast options, however room could be kept up a little. There were two dead scorpions in the bathroom light fixture.

Nice size rooms. Convenient location . Great stay for sightseeing

The Hampton was a total gem especially for the relatively low price. Very clean, helpful staff and an adequate breakfast to boot. Beds also slept well and the hotel is well sound proofed. Highly recommend.

Hotel was clean and well maintained. Front desk staff were very friendly. Breakfast lady was very nice and attentive. Bed was comfortable and our room was spotless. Definitely recommend staying here.

Location was great for what we needed Did not like that it was under renovation without notice

Enjoyed our stay. The property is currently going through renovations. Rooms are big and staff very professional.

Great stay

Staff was professional

Location was great and convenient!! Pool was nice and clean!! Room was good and comfortable!!

Location Construction.. had to walk outside and around the building to get to front desk. No water was offered. Ice machine empty. Was not what I’m used to from Hampton

We had a person call our room who was staying in the room below us to complain about the noise. We had literally just walked into our room. I didn't feel safe or comfortable with another guest contacting us directly in our room. I advised the person attending the front desk that if the guest is traveling for business she should prepare for some noise in a hotel. We were traveling with small children and one was extremely tired and fussy, we didn't need the additional stress of another guest.

Clean and comfortable. Large walk in shower. The bed placement in the room was awkward and not facing the TV. They are going through renovations and the lobby was closed so we had to go find a side door to enter, but it’s going to be very nice when they finish.

There was Nooooo parking, literally, had to park at Chili's next door. Everything was being renovated, the breakfast was served NOT in the lobby but the meeting room because it was being renovated so it was packed. They should Emphasize that on the stay. Never again.

The pool was nice. Shady areas around the pool. But it too was closed for renovations one of the days we wanted to use it. Didn’t like that. The breakfast was ho-hum. Nothing special and they seemed to run out of certain foods very fast. We had no idea they were doing construction. The hammering started up every morning at 8:00 right outside our room. The place was a mess. Had to step around piles of wall paper and construction mess to get to the elevators. We were there for 8 nights and had our room attended to only once. For breakfast during the construction we were crammed in a small room with no beverages and limited food. Our TV did not work—wouldn’t even turn on. Heard from other guests that theirs didn’t work either. We expect better from Hampton. This place Was not at par with other Hamptons we have stayed at in the past. Very disappointing.

Staff were very accommodating and helpful. The room was extremely clean. The A/C was blowing cold upon arrival and was a great treat after a long day outside.

Excellent stay. AC working great. Room was very clean

Amazing facilities

Great place to stay

The room was very nice and clean. The staff was very friendly. Breakfast was good. We enjoyed the 24/7 coffee. A/C unit worked very well.

Had several days of no hot water. Very frustrating!

The room was very spacious for our family of 5. Everything was clean and comfortable. Staff was really nice and very helpful. We always have great experience with this hotel chain. Would recommend to others!

No WiFi

I loved how spacious the room was but disliked the parking spaces. Not enough parking spaces

My biggest gripe is the shower. Upon arrival we were given a Handicap room. The problem with the room was the shower fixture wasn't functioning properly. It needs to be fixed or replaced. Ps the toilet paper is subpar.

I didn’t like that the property was under construction.

Excellent location. Large suites

Good location

House keeping only clean up the room every other day, you spend over $120 dollars expect to maintain the room little bit more

Property was clean, staff was attentive, family weekend trip was great. Will go back.

Great stay! Location was great, restaurants and convenience store nearby. Room was very spacious and clean. Staff was very nice.

Compared to other Hampton Inns, the breakfast was a dissapointment

The rooms were clean but very humid.

Staff was very polite and welcoming!

Friendly staff and a cold clean room.

staff very helpful and polite however it would have been nice to know that they were remodeling rooms daily prior to booking. No one advised after booking either, only found out upon check in. Lots of noise from rooms directly above, morning and evening.

Need more parking. Everything else was great. Helpful staff

All staff was very nice. You couldn't even tell they were renovating. Breakfast was set up nice with a lot of selections.

Easy check in and very pleasant staff. Nice clean room and comfortable bed. A little highway noise but not too bad.

👍

Excellent stay!

If you are looking for ultra-modern "glitz," this might not be your first choice. However, if you value consistency, cleanliness, and a friendly staff over shiny new wallpaper, this Hampton Inn is a fantastic value. It’s a reliable, four-star stay that does the basics better than most.

Good

Clean room and nice staff

Perfect location for visiting our Grands!

The breakfast menu had an added bonus: chocolate waffles!!!!! The staff was courteous. The rooms were spacious. The bathroom was underwhelming. The shower ran extra water on the bottom and through the spout but overall good experience. I would stay at the property again.

Clean roon

It was OK.

Great location, easy check in and staff was very courteous and helpful, had surgery and was not far from hospital, restaurant nearby, would definitely stay here again

Clean room. Staff gave me a fan for night time noise filter, which I appreciated very much. Parking was limited due to construction, but thankfully that was the only construction related issue I had which was understandable. Breakfast was great. Staff courteous and friendly.

Best of all, the staff are so nice and accomodating. Breakfast lady was sweet and gave us what we wanted. And shout out to Sarah.I at the front desk. She had been always a step ahead helping us out. We went with another family and she moved us to the same floor, although we were initially checked in on different floors. She signed us up for rewards to save money. When we were stuck in traffic and couldn't make it in time to pick up our food from Chili's right across the street, she tried calling them (their phone number wasn't working) and then she went and picked up our food for us. We were really impressed with her hospitality.

The room was clean and affordable

Very nice room, comfortable bed, TV with a guide, coffee maker in room and a free breakfast. There are also several good places to eat within walking distance! Nice stay

Nice and professional staff. Room was very comfortable and clean.

The room was clean. The bed was comfortable. Staff was very warm and welcoming

All good

Breakfast was awesome

Nice and quiet

Clean room and lobby, helpful staff, nice breakfast. Family liked the room having two sinks, both located outside of the toilet-shower room. Also the mirror outside of the toilet-shower room.

Clean and spacious room. Very good service!

Very clean room. Wish there was a bit more storage for clothing, but overall it was a good location and good experience.

Your staff was very friendly and accommodating. The room was very nice.

yes

The room was clean, cold, and comfortable. I loved the beds and the foldout couch. We had two big windows in the room, which made the room bright and cozy. The floor was quiet and we weren't bothered. Great Stay!

Very clean

The room and the surrounding area were very clean.

Very clean and nice.

Awesome staff

Staff was amazing! Busy area plenty of restaurants close by.

Room was impeccable!!! Service was outstanding!!! Great Job guys!!!

Clean and courteous service

The room was immaculately clean. Erica, the nite receptionist was very helpful. Breakfast was delicious. Overall service was 10/10

Friendly staff. Bed was comfortable and the breakfast was good. Would stay again!

Sliding door in room needs lubricated. Nearly impossible to move. Scones at breakfast were hard as a rock.

Nice room. Desk between couch and bed was a new one for me. Quiet even though freeway was directly in front of hotel. Food options were not great.

The staff is very friendly and professional. We accidentally left an item there and the Manager Carlos was very helpful with getting the item shipped back to us. I recommend this hotel and will stay here again.