Wyndham Garden San Antonio Airport

Nice place and comfortable bed Na

I would the staff was multi task in different areas I think they were doing their best. This is why I gave it a low rating. Plus I don’t like hotels with carpet in the rooms.

front crew was nice. condition of the hotel. very dirty room towels were dirty and stained,

Excellent service and great location.

Good place to stay by the airport.

The bathroom was dirty, and you can’t plug anything in in the bathroom because the prongs fall right out of the outlet. I had to hold the plug in place while drying my hair and eventually I just gave up. I think I heard every toilet flushing on the level above me so that made sleep pretty rough. Staff was very kind, but experience and room were not great.

Checking in was chaotic. When we got to our room (2 guests). We had one towel and one hand towel. That’s it. I called the front desk to ask for towels and wash clothes. They brought up 2 towels and 3 more hand towels. Called back down and told her that I didn’t get any wash clothes and was told we would have to use the hand towels. They didn’t have any. Next morning. Different lady she went to find wash clothes. There were only two and that’s all we ever got. 3 days 2 nights. After calling the front desk the phone just kept randomly ringing every minute. We just unplugged it. Lights in sconces beside beds kept flickering. We just turned them off.. No liners in trash cans, no bar soap for hands. Small trash paper on floor. We weren’t there at check-in time we got there at 8;15 pm. We had a reservation days in advance. They knew we were coming. We should have left. Wish we had. Breakfast was okay. No milk in the machine they use. No fruit. Will never stay there again. Horrible experience.

Clean room and restroom! Staff was nice and helpful upon arrival . Parking was easy and accessible .

No A/C in the lobby so it was warm, they had a temporary unit. For breakfast we went down with 1 hour still left for breakfast and everything was empty. It was obviously busy but staff couldn’t keep up. People were standing around waiting for one of the workers to replenish. When we first checked in, only 1 washcloth, no bath mat for the floor. I did ask the lady in the hallway that was working. She said they were short staffed and that they were out of wash clothes and bath floor mats. She gave me an extra big towel for the floor. She said she would get me more wash clothes but never did.

To drink water

Everything was perfect.

Convenient location. Overall nice experience. Things just need to be updated as my room didn't look like the photos. My bathroom was dirty and the shower had mold. The STAFF great. Breakfast was nice.

Yes No

all good

Just wish I had more towels in room,but besides that,it was an amazing stay and will definitely book again

Price and availability I didn’t eat it but the breakfast was suitable. It felt dirty. The parking lot was dirty. No exterior lights including signage. Difficult to locate in the dark. No AC in the lobby. Outdated. Dark. Gloomy. Felt dirty.

Atmosphere

Breakfast didn’t taste fresh

I liked the really nice room with everything we need in there Nothing

Beds were comfortable and clean. The bathroom was disappointingly dirty. We went and got our own cleaning supplies for the bathroom. They had placed a "wet floor" sign as you could see there was a spill, but it was never cleaned up., we could see and smell the spill the following day. The hot tub had only 2 operational jets. The water seemed clean. The breakfast buffet was another disappointment. Runny eggs, (of course) the cereal I wanted, dispenser was not working. Four different juices were offered, yet only one was available. The first day the coffee seemed to have been left over for days, it poured out like motor oil. I had gone to the front desk to ask for a caffeine pod to make my own coffee in the room the next morning and was told they were waiting on it to arrive, it was on order. All they had for all the rooms was decaf pods. I was telling the attendant at the desk about the coffee, another customer overheard me and told me he had been there a month before and the coffee was just as lousy.

Only had a small issue with check in since the room was not ready at 3 but was ready by 330. The staff were great and the stay was a really good one.

The room itself was very small. The toilet was nasty and dirty. We reported this to the staff, they attempted to clean it . However, it was so terribly stained and their efforts were useless. The towels were old, thin, ragged and dingy. The bathroom and its fixtures in the tub were old did not work well and need to updated.

Good

No complaints. Staff was attentive and helpful.

Room was not cleaned for the 2nd day we were there.

The lack of staff to clean the rooms daily and the lack of essentials like face towels also going to the front desk for towels daily

Room was very dirty, bed was ok, but it smelled like smoking room but I was told it was non smoking. Lower expectations and there was a loose pill left on the bathroom floor which makes you wonder if they even cleaned the room.

Overall great. Bathroom could use an update and good scrub.

Great hotel………………👌👍

Well, I only got one washcloth for a three night stay. I went down to the desk and asked for a clean hand towel and washcloth and got a stringy washcloth. The cleaning lady said that she didn’t even have enough washcloths for the rooms that she was cleaning. The breakfast was a joke! The scrambled eggs were cold. They had biscuits and no gravy and the coffee was strong enough to run up and down I410. The next day they had biscuits and gravy, but the gravy was just like water. I went out and got myself something to eat, came back to the room and was greeted by a cockroach on the desk. Noticed another dead cockroach in the bathroom behind the door. I don’t think I’ll be staying there again.

Reception staff were helpful, polite and friendly. Breakfast was lousy. Hotel is dingy dark and the AC/heating unit really didn’t work very well at all. Couldn’t turn it off without unplugging it.

XXXX

There was an annoying sound throughout the night that made it difficult to sleep soundly. The coffee at breakfast ran out early and it took quite some time before the staff replenished it. We did not have an adequate number of bathroom hand towels and washcloths. I waited at the front desk for 15 minutes before someone came from the back room. They had no washcloths to give me but gave me a hand towel to use as a washcloth.

It’s not the safest area to stay in. The lobby and dining area was very hot(portable ac units used). There were no wash cloths in the room when I arrived (thankfully I brought my own) mid day the next day the was cloths were available. The breakfast was only ok.

Very good hotel facility. I asked for a copy of the bill and did not get it. Can’t find a way to contact them. Still no receipt.

Very good hotel facility. I asked for a copy of the bill and did not get it. Can’t find a way to contact them. Still no receipt.

They dint clan. The Rooms for 3days

Staff is friendly and quick to assist, the facility as a whole is lovely. Not their fault but the main floor was having AC issues and there were spot coolers. I also felt rushed to check out before 11 AM.

Staff is friendly and quick to assist, the facility as a whole is lovely. Not their fault but the main floor was having AC issues and there were spot coolers. I also felt rushed to check out before 11 AM.

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Clean room, was extremely hot in the reception area and hallways. Bed was comfy but pillows were horrible. Overall good stay for one night near airport

There was no hand soap, and none available. Staff didn't seem to care. Pubic hair all over the bathroom floor. Horrible place. luckily only there for 1 night.

I’ve always liked this hotel. They have a shuttle to airport which is a great plus. You can park your car there which is nice.

Location only The fact that on the internet was advertised as buffet breakfast and due to staffing levels breakfast was reduced to just cereal and muffins. There were ants by the counters. Wifi was not working. Overall a fiasco.

No hand soap, breakfast was awful

No hand soap, breakfast was awful

Location only The fact that on the internet was advertised as buffet breakfast and due to staffing levels breakfast was reduced to just cereal and muffins. There were ants by the counters. Wifi was not working. Overall a fiasco.

Expected a better breakfast like before Expected better breakfast like before

Expected a better breakfast like before Expected better breakfast like before

First I was not allowed to check in 1 he early , not even paying the extra “fee”. Their breakfast was poor, they don’t have a pancake maker or a waffle maker. They only served water and orange juice. They offered eggs, country potatoes, sausage, cereal and yogurt. The breakfast guy was the maintenance man and the pool boy! Give him a raise! Then on my 3rd morning they had no breakfast due to staffing issues! I had to ask for towels regularly and toilet paper. Their suite came with a pull out couch bed, guess what? It wasn’t comfortable and in the end I wanted to just close it up and guess what? I couldn’t! I tried and tried, I called room service around midnight and bless their heart someone came to help and she couldn’t close it either. Mentioned it was actually not working. I wish I had known before opening it. Sadly my daughter had to sleep on it and well she had a horrible night and the following day she couldn’t even stay up. We had to cut our day short to go back to the hotel so she can sleep meanwhile I had to ask them to come fix that bed! The nice maintenance man came in and took care of things and brought my kid a roll out bed, much better and comfortable! (Free advice: just get the roll out bed) Come Monday we return from a full morning /afternoon of fun, make our way to our 5th floor room all for the key not to work! I’m not done.

A great stay after the Guns ‘N Roses concert!

Great stay! Loved it

Just okay

The only thing lacking was not much variety in snacks or drinks.

Great place to stay.

Unfortunately, we were unable to enjoy our stay because the room provided was not in acceptable condition. We found a cockroach in the room, which raised serious concerns about cleanliness and hygiene. The room was not clean or suitable for guests, as we found a cockroach. When we reported the issue to the front desk the following morning, the staff was unhelpful and did not offer a satisfactory solution. We requested the corporate contact information but were unable to obtain it. We had to leave and book another hotel at an additional expense. I also contacted the hotel the next day to speak with a manager, but three days later, I was still waiting for a return call. The lack of cleanliness, customer service, and follow-up was extremely disappointing.

Both rooms were very dirty

Unfortunately, we were unable to enjoy our stay because the room provided was not in acceptable condition. We found a cockroach in the room, which raised serious concerns about cleanliness and hygiene. The room was not clean or suitable for guests, as we found a cockroach. When we reported the issue to the front desk the following morning, the staff was unhelpful and did not offer a satisfactory solution. We requested the corporate contact information but were unable to obtain it. We had to leave and book another hotel at an additional expense. I also contacted the hotel the next day to speak with a manager, but three days later, I was still waiting for a return call. The lack of cleanliness, customer service, and follow-up was extremely disappointing.

I stayed here a few times but this last time just took the cake! No air in the lobby, breakfast was scarce, no salt,pepper, forks, spoons,juice, and wash cloths. There has to be some kind of shortage for them to be missing all these items. We stayed here from 10-9-26 to 10-11-26. I just couldn’t believe everything they were out of.

Stay was great and room was clean!

Our initial response was not great. The property lights were not on outside and we completely missed it. The attendant had no idea they were off nor did it get resolved in our 4 days stay. I assume the timer was not changed for the season. There was no air conditioning in the lobby floor. They had large in room blowers. Only one elevator worked 2 of the days. Day three had new guests that partake in smelly illegal drugs. Day four the elevators were both out. We were on the 5th floor with large luggage to haul down. The room was clean but a little older. The shower had some hairs left from previous guests. No hand soap available. Older TVs did not allow for any apps to be used via wify. The location was good though.

Nice

AC in the lobby was not working, the property has seen a lot of guests over the years and needs some refresh

The breakfast was pretty basic just something to put in my stomach before I drove back home. The elevator went out so we had to take the stair.

Like the set up for the breakfast!

First impression—the hotel is beautiful. It smelled good, looked clean, and the pool and hot tub area looked really nice. When we arrived, there was a fire truck outside because they were having issues with the fire alarm, and the lobby was extremely hot, but our room had AC and everything seemed fine. Then things went downhill FAST. After getting back from our event that night, the elevator took forever to come. We finally got on and made it to our room, only to find out shortly after that someone had gotten STUCK in the elevator. That could have easily been us! After that, the elevators stopped working altogether, and our room was on the FOURTH FLOOR, so we had to take the stairs up and down. The next morning, I wanted to use the hotel gym but couldn’t figure out how to get to it with the elevators down and couldn’t find anyone to help. I eventually gave up and drove to my regular gym. But here’s what really did it for me—I woke up to a ROACH CRAWLING ON THE BED. 🪳 ON. THE. BED. I can deal with an elevator being temporarily down. Things happen. But a roach crawling across the bed is absolutely unacceptable. The hotel looks beautiful, but unfortunately our experience was not. ⭐ One star. Be wary.

Quick short few hr stay. Didnt have breakfast. Shuttle was not available due to no driver. Took Uber back to airport. Room was clean but even after putting new batteries in remote tv wouldn't work. Lobby was so dark and uninviting. It was a quick few hrs to shut eyes stay. Staff was very nice and welcoming.

No ac in the lobby & breakfast area or gym. Not able to get more towels/face towels without getting it ourselves. They only put 1 face towel and 2 bath towels and nothing else.. at breakfast 20 min before 9 they ran out of food and wouldn’t put anymore out and I had to ask the desk clerk twice if we could get someone to put out bowls for cereal and napkins, no jelly for biscuits.. No one ever came out and desk clerk had to go back and get the bowls and napkins

NA

The room was clean, but the linens, soap, and coffee service were not replaced before we checked in so we had to request them from the desk. Our room had a very strong cologne smell-not sure if it was a room freshener spray or broken bottle of cologne prior to our stay. The AC is out on on the first & second floors. There are blowers on the lobby level, but the fitness room is hot. There is no way to clean fitness machines & equipment after use either.

Staff and ac were good. Other than that rooms, carpet in poor condition. Had to change rooms bc it wasn't vacuumed with crumbs everwhere. Door in bathroom peeling and breakfast was not restocked with awful powder eggs. Stay elsewhere even for one night!

Good staff, clean room.

The room was pretty clean and breakfast was good!

There were ants in my room. In order to receive wi-fi you are forced to join the rewards program. Bathroom sink fixtures were old as was the counters and tub

Called the day before making the reservation (check-in was the following day) to ask if the hot tub was working and was told yes. Turns out, the jets did not work at all, and the water was barely warm. In the room, the shower door seal didn’t seal properly, leaving the floor wet after showering. The iron dripped water from multiple locations unless it was sitting upright, so it was useless. AC in the lobby wasn’t working, so we didn’t bother getting breakfast (which you have to pay extra for, btw) Would not stay here again.

Short of towels and no lotion available.

Breakfast was bad waffle/pancake maker was broken. Eggs were watery (powdered eggs) and slow to keep food on buffet. Hot on lobby floor. Just could have been better.

Clean rooms nice staff quiet area

Clean room and plenty of parking

Breakfast was the only disappointment

In complete towels, nothing to wash hands with. Shower head terrible. Bathroom didn’t feel clean or comfortable. Toilet water would splash everywhere when flushed. Ac fan was loud needs repaired. Didn’t meet Wyndam standards. Wouldn’t stay there again. Breakfast okay, room phone didn’t work. Front desk attendants were nice.

Very convenient for an early flight out of San Antonio.

Everything we needed and more

The staff went above and beyond to assist me.

The desk staff were amazing. We got there three hours early and they let us check in. This is an older property but it well maintained.

During my stay, as soon as you walked into the lobby, it was scorching hot, which also included the lobby area for morning breakfast. This made the area quite unbearable to even sit down and enjoy/start your morning. The front desk employees had their own cooling

The property was pretty good. The breakfast needs to have more variety and better quality to match the beauty of the hotel.

We complained to the staff about these issues, but they were not cooperative and did not take our concerns seriously. Because the problems were not addressed, we had no choice but to cancel the remaining two days of our reservation. Overall, I was very disappointed with the cleanliness, condition of the room, and the staff’s response to our complaints. I would not recommend this hotel.

Genuinely nice stay, at that time we stayed. even down the chef in the back everyone was cool . Would recommend 👍

Easy check in and out! Staff is very helpful and friendly. Location was great close to shops and downtown area. Would stay here again.

The breakfast could have been a little better. There was no juice and the gravy was watered. My grandson was really wanting the pancakes not one day was it working

We stayed on the first floor near the pool and fitness room. The hallway on the first floor was extremely hot during our entire stay, and it seemed like the doors being left open made the heat even worse. Unfortunately, the AC in our room couldn’t keep up with the temperature and struggled throughout our stay. It also made a noticeable amount of noise, especially at night, which made it difficult to sleep comfortably. Overall, the room never really felt cool or comfortable during our stay.

The room was on. The toilet was very strange. Super deep and water splashing out when I flushed. No hand soap. The pool looked good. Nice and blue. Well lit parking lot. Nice cabin feel lobby. The only real problem I have is the first morning, breakfast was at 6 am. They did not have it ready until almost 7am. It was inconvenient because I had to leave for work.

G R E A T!

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Great staff and great location

However, the rooms and property are very outdated and could definitely use some care.

Staff polite and helpful. Location great. Breakfast is wonderful.

The room itself was very nice. The housekeeper was terrible! There were no washcloths or towels, had to go to front desk every day (3 days straight) to get those, told us they had a shortage of washcloths. I had gotten clothes from housekeeping in the hall one morning so thought we were good that day but when they came in to clean she picked up all towels, used and the ones I had just gotten so had to go back to desk that night, it was crazy. How does a hotel get to where they have no washcloths. There was no coffee, only decaf and no hand soap by the sink. Lots of hotels in this area, would not stay here again!!

Staff was great I'd stay again.

The room was very clean and it was a very good location !

Staff was friendly and tried to be helpful but didn’t know how to effectively resolve some issues.

Y para terminar, cuando ya íbamos de salida encontramos una cucaracha entrando a la habitación

There were gnats in the bathroom. No hand soap in the bathroom and when we asked the front desk, they just said they were out. We went to breakfast in the morning and there were more gnats flying around the muffins and around the dining area. The milk dispenser needed cleaning. Would not stay here again.

The entry light in our room did not work. The bathroom had hair on the floor and sink area. There were no extra blankets or pillows for the pullout bed. I did call and ask for some to be brought to my room. I was told my early check in fee of $30 would be refunded for the inconveniences, it’s been two weeks and I still haven’t received my refund. I usually enjoy my stays here, but this time it wasn’t very pleasant.

No me gustó la atención al desayuno falataba de poner comida tenías que esperar o pedir

Friendly staff at any hour, with clean rooms, gym and eating area

It turns out that the rooms are not automatically cleaned, and they do not provide fresh towels unless you specifically request them. We had no idea because no one told us this when we checked in. The following day, when we asked about housekeeping, they put up a sign at the front of the reception desk stating that if you want your room cleaned, you have to request it the night before or before 10:00 a.m. the same day. This is the first hotel where I have ever experienced this. We did not receive clean towels, and our room was not cleaned. Aside from that, the breakfast was very basic, and the employee responsible for setting up and refilling the breakfast items always seemed to be in a bad mood. Whenever you asked him for something, he responded as if he were annoyed. One morning during breakfast, another guest warned us not to take any cheese because it had already gone bad. She told us that she had taken pictures and was going to report it to the front desk. During our stay, one of the elevators also stopped working, so we had to use the stairs, and there was often a long line for the remaining elevator. Overall, we were very disappointed with our stay. Unfortunately, I don't think we will be staying at the Wyndham Garden San Antonio Airport again.

We had a nice quiet stay, I only wish there was any fresh fruit for breakfast, sadly there was none.

When I arrived the staff was very helpful and sweet we needed an extra bed so they upgraded us to a king suite at no extra charge when we got to the room it was very clean and comfortable the Hotel felt like home when ever we needed anything they were right there the Breakfast was hot and really good the coffee was always hot and ready it was so close to the airport with a shuttle always ready parking was plenty overall I would recommend this Hotel as a 5 star Hotel when it comes to comfort.

Well located, clean, good breakfast. Good wifi

On the second day, their hot water stopped working mid morning and they notified the guests that they are working on it. When I asked at 7 PM that same day when it will be fixed, they wouldn’t provide an estimated time. I left to eat dinner and came back around 9 PM and they still have no update on when it will be fixed. So we’re supposed to wait around all night to shower after spending the whole day out? I checked out early and told them I will be filing a complaint.

Hotel offers a basic but comfortable experience. Located right by the airport, it’s very convenient to take the hotel’s free shuttle to the airport.

Location is good and close to airport

The tub was clogged, it took forever to drain, and it was dirty, the toilet was dusty y as well, other than that the hotel was nice

The hotel is conveniently located near the airport and within a relatively short drive of downtown and New Braunfels. The front desk staff is always helpful and attentive to our requests.

Clean, nice people… is my home now

We stayed here during the summer. One of the reasons we picked this particular hotel was the free breakfast and pool. Both were not good. Breakfast was one of the worst quality I’ve had at a hotel. We decided to skip on our second day and went to IHOP instead. I had my son and nephew and they were so excited about getting to use the pool. That did not happen since the pool was filthy and was never cleaned during our whole stay there. The front desk said it would be clean soon but that never happened. The ac was also not working in the lobby and breakfast area. Over all we disliked our stay and won’t be going to that hotel again. It was disappointing.

Great location near north star mall and quarry market.Also an Apple bees next door for quick pickup meals Great hot breakfast.

Very clean