WoodSpring Suites San Antonio Stone Oak

Sadly, it appears that this hotel has a contract with the state because I think there were people living there that needed to get out of the heat that might not otherwise have a home. Because of that people were running in circles in their room, above my head. So I was worried I couldn’t sleep or study. Beautiful location, safe location, exceptional front desk, staff. But sadly, I think they take contract contracts to house people that are otherwise not sheltered by the weather. If this is the case, I am glad for them, but for me, I could not stay because I could not sleep or study and that kind of environment. I am a teacher and I lost quite a bit of money by having to leave. I truly think this should have to be advertised or told because this does bring a different circumstance to the clientele. I work in the area of understanding homelessness, however, sometimes homelessness comes with other behaviors that as a single person, I would be nervous to be around traveling solo.

There was nothing to like about the property or the rude staff! Advertised free WI-FI when there was none, microwave did not work, no toiletries in the bathroom!

However, I also found a roach in the new room on Monday night around 12 AM and it flew at me. Luckily, I was able to get someone to come kill it for me, but it was really gross because it was crawling all over my towels. And then, when I asked to replace the towels the next day, the person I talked to said I didn’t have the “linen replacement package” and when I told her that the roach was crawling over my towels she gave in and gave me some new ones. The kitchenette was perfect for me though, I had enough room for food prep. I brought most of my own food already made so having the counter top and extra sink was great for prepping my meals and doing my dishes.

Housekeeping pretty bad, hot tub dirty no clean to weld, no shampoo no hand soap when i call front desk they didn’t care

Price was good It has kitchen n stove work but bring your own pot n pan If you order for delivery they won't let them inside to drop off only in front where you got to go get it Not fully stock in vending machine

The toilet wouldn’t work call downstairs. The receptionist said you should fix it yourself. The AC didn’t work and they had bugs.

I stayed there during a training I was doing in San Antonio. I enjoyed my stay, the building is quiet and neighbors respectful so I got a chance to rest. Everything was clean.

Leave the guy at the desk stated they would work with Expedia to refunded me but when I had Expedia to reach out via email following the protocol he declined.. mind you they over booked the property so there was nothing else to choose from.. The front desk didn’t care he just sat there with his ear plugs in and listened to music..

Customer servicing room was great!

Staff was rude. Room had a terrible odor. Poor customer service.

Very good price.

Just horrible Just horrible don’t want to waste my time

The staff was so kind! We got there a little early. before the check in time but they got us a room ready. I would definitely stay here again! Very friendly and clean!

The refrigerator didnt work which was inconvenient

It was clean. Nothing it suited my needs.

Staff was not knowledgeable of what amenities where in each room. How can a place call themselves a extended stay with kitchenette and only having 1 chair to sit in, especially when there is more than 1 person in the room. Groups of friends of the staff just hanging out in the office area. Fridge took 2 days to get cold enough to have barely cold water.

Everything is going well with the hotel thank you

Someone vandalized a truck the last night I was there. I heard that they have had windows broken out vehicles in the past.

Clean room, friendly staff, quick check in. Shower pressure is amazing. Lots of shopping close by with lots of restaurants and food places.

Was charge $50 one day for pet fee dollar not $5 a day like it said on Expedia

Bad front service , no toiletries was denied the use of restroom close to the Lobby it was 10 pm they said ...overcharded for pet fee is not $5 A day , , the fee was $75 for 2 day n then got charged $50 for another day..thats not a damage fee just a deposit that never got refunded elevator was stinky n dirty sorry but im ...never staying here again

Nothing The staff doesn’t care about their customers the WiFi doesn’t work , the sink in my room was broken for a week the smell in the room got so bad that I asked to move rooms they told me there were no rooms available so I asked to fix I was told that maintenance only came once a week so they wouldn’t be there until next week so I just left the hotel w

Great

No me gusta este hotel.

I didn’t have breakfast and honestly didn’t know about it. The price was the only good thing about staying here. The front desk person was terrible. I went to get the room and while in the middle of my check in they took two other phone calls booking other people while I stood there looking at them. I ended up just booking it myself in my phone thru booking.com cause I was over being ignored by the front desk person.

Great Great

The floor was wet. No shampoo in the bathroom or baby wash. Loud in the parking lot.

Great place to stay at a good price!

Torn up furniture, room was not ready on scheduled check in time, staff was in no rush to get us in the room sat in the lobby for a couple hours

Room was clean and air was cool. Very safe neighborhood and close to everything!

Very clean room, EXCELLENT STAFF from the front desk to the housekeeping staff everyone is VERY NICE and I would highly recommend this place for singles, couples or families! Pets are welcomed and it's a quiet property with very well lit areas that feel safe inside and out.

Our stay was GREAT! Its the 1st time in 2 years we've been back to the area and chose Woodspring Suites bc it's the most reasonable place to stay for the price and the amazing staff make it feel like a HOME away from Home. This last stay, at heck out time I was running late bc I'm disabled and have a bum leg with ulcers on it so I'm slower than I think I am and I didn't give myself enough time to check out before 11am. Well I took out my dog Jaxon, and my bags then came back inside to ask for my key to be remade bc I still had another pet in the room. Andrea was SUPERB at helping me and I was in and out in a flash! I HIGHLY RECOMMEND this extended stay hotel.

The price I reserved the room for was NOT the price i was charged and the front desk could not tell me why. This was absolutely the worst stay ever. NEVER again!

Staff was nice. But hotel room was dirty. No water or any drinks to purchase

Clean room, great staff, full kitchen, clean bathroom.

It was okay the room is good but front office is not always staffed would make it hard if you lose your key

There was no shampoo, conditioner or bodywash

The location had very easy access to the freeway.

Very clean and uncluttered room. Limited appliances.

Clean rooms, friendly staff!

The hotel was clean and pleasant.

Sofa chair was all torn up. The bed seamed like a dorm bed, only 2 small pillows, no hairdryer.

Great all around staff, hotel, and area.

Very clean and modern rooms.

Everything was decent. My only concern was there being blood left behind on the toilet seat that we had to clean before using.

Friendly staff. Knowledgeable about the area.

Our stay was very nice. Helpful staff. Very clean hotel. Well maintained. We will return.

The place was nice they lost my reservation and could not figure out their own computer

staff was always helpful and polite

I booked a kitchenette and the description said ‘full kitchen’, My expectations were that it would include cooking utensils, and basic cookware, and plates. There was none, so it was a microwave styled dinner or cold cuts for the week. I don’t blame anyone except the copy in the ad that there should be a better definition of their kitchenette. Also, it would be very helpful to have a seating bench outside when waiting for transportation

Had a good stay!

No pool

We arrived at the hotel late in the afternoon. I am 80 my husband’s almost 80. we were tired from driving up from Brownsville. We were told we would need to pay and I told her that we had already paid Expedia. she said they had no record that we had paid Expedia and that we would have to pay them if we wanted to stay well because it was late in the evening and we’re old and tired. We decided to pay what they ask also I am disabled and have a small registered service dog that I had to pay $5/day for. I located the Expedia receipt on my iPad brought it back down and showed it to the desk clerk. She said that they could not refund my money that I would have to get Expedia to refund the money. Well, I called Expedia and they were very nice. They told me they would call her and check with her and once they determined that we had paid twice, they would refund my money and they did so I have no gripe with Expedia. My gripe is with the hotel. The next thing I noticed was we had stayed there two or three years back and it was a very nice place to stay. It was perfectly clean. The kitchen was a full kitchen had all the things that you might need like pots and pans and dishes and flatware can openers and all that, a full kitchen. Well, they advertise a full kitchen, but they don’t have one they had taken everything out. They had even taken the coffee maker out. Next day complained about no full kitchen. They said they have coffee makers, pots and pans they sell to anyone who wants

Absolutely amazing to be affordable for an extended stay hotel. I do not know if this property is new or renovated but it’s looks fairly new. I thought it was going to be somewhat older or in a bad area. None of this applies. Love it

Ok

Great hotel but beware they claim they have a policy where if u book a room for more than 7 days when u check in u only pay for the first 7 days then after 7 days they charge u for the rest. They dont tell u this when checking in it doesnt show it on the receipt this info is not anywhere to be found on website or anywhere

Everything was excellent. Very clean ,safe and friendly staff. There was only one problem the room had an awful mildew and moldy smell.

This is an extended stay

Arrived shortly before check in time. Our room wasn’t cleaned yet. Apparently elevator was out and all of second floor hadn’t been touched. They accommodated and switched to 1st room floor which was great. A bit into our stay, staff knocked at door asking if they could come in and scan a barcode (not sure what that was about). He came in to scan barcode on shelf while daughter was napping. It was just weird. In the morning, called the front to request 2 towels. Person said couldn’t come until 9 am. So went to the office and it was closed, window was shut. Room only came with 2 despite 4 people/2 beds. Overall was okay, but just seems that front desk has limited availability.

Great prices for long stays

Love the laundry room

I enjoyed staying here, however when I was getting ready for check out (still getting dressed), one of the maids knocked on my door which scared me. She asked me if I was checking out and I told her I thought check out wasn’t until 11 (it was 10:20 or so at this point). I don’t like when people knock on my door unless it is an emergency, not just to see if I was checking out. I have never had this happened and it disturbed me greatly.

good

Muy buen hotel ,muy bonito bien limpio exelente lo recomiendo buen servicio

Key cards did not work and was not able to enter the hotel. Unacceptable!

Staff was not friendly at all. Staff even lied about the size of bigger room. Unless the hotel lies about the layout of the rooms, I was in a smaller room and simply asked does the hotel have bigger rooms. The night staff looked me in my face and said the bigger room is the same size. When looking at the layout inside the room you can clearly see the rooms are bigger. The second night there was a roach in my room. The only bright spot was when I was packing up to leave, there was a house keeper on my floor who actually smiled and seemed happy to be at work.

This hotel was very clean and comfortable. We had our dog with us and they had multiple areas to take him out. Having the kitchenette was nice. We would stay there again.

Security Clearance xClean Hallways. House Keep

Na

Upon arrival the room bed hadn't been changed. The room was dirty. No extra toilet paper in room, and when

It was an amazing stay the hallways always smelled great i would definitely book again

Very awful stay at this below standard hotel. They only offer housekeeping based on what floor you are on. They knock on your door to leave so they can clean your room. If you aren’t ready, Cindy the “manage” says she will give you 10 minutes to get ready and wait outside the room. You can’t cancel the room service. We left the room 30 minutes later and return at night to find the room was not serviced or cleaned. Called Cindy at 2 different properties and she is too busy to take call and hasn’t called back. Don’t stay here!

Love it and will be going back

Excellent all around!

I simply love this place

This Hotel was very clean the reason for the 4 stars the shower was shooting water over the curtain rod near the door . Just a quick drop in because my connecting flight left 20 minutes early.

Great clean and confortable place to stay

The front desk guy was really nice. I believe his name was Adrew.

The shower head was shooting out water onto the floor, had to use the towels to soak up the excessive water. I got my socks and clothes unexpectedly wet. This is the only thing disappointed my stay..

The only complaint I have is that our room had a foul smell .

I had high hopes for it but what really wrecked it was that we could hear the guests in the room above us. Loud noise, thumping, walking, slamming throughout the entire night. I had to call the front desk twice to handle it. It was very disappointing. We got ZERO sleep.

I would stay again

Very nice mini kitchen and bathroom.

Pillows are to thick and hard. Not comfortable at all.

Andrew at the front office was awesome.

Almost ZERO water pressure in the shower. I'm winded from running around to get wet :(

Very pleasant and lovely staff

Great place to stay! However, the wi-fi was quite poor at times which was frustrating.

Why the customer service at the front is very horrible. I never had anybody at the desk. Couldn’t check in on time because again no one was at the front desk ever other than the people that worked there at the hotel was pretty fine

I booked this hotel for 7 nights , but I stayed only one night there!

Staff was extremely pleasant, they went above an beyond to make sure my stay was lovely. I flew in to spend time with my daughter an this hotel was 15mins away from the spot. Stayed for a week and let’s just say it was worth every penny and i am already planning my trip back.

Nice room. Fresh smells, love that they do not have carpet. Very clean. Seems to be a new location. Highly recommend staying here.

Very clean hotel. Would recommend staying at this hotel. Staff is very nice and helpful. Checked in after hours, staff was prompt and got us in our room quickly.

I’d stay here again pretty good experience

Everything

The facilities looked brand new. Everything was spotless. They even ran an ozone machine at my request. The staff was very polite and attentive. I'll definitely consider this place for my next visit.

It was unique

Great experience! Smelled clean looked clean.

It was very clean and affordable. No complaints about my stay. It was great overall.

Our stay was just fine the room was clean and had plenty of room along with everything we needed. The lobby was small and there were very strong scents throughout the hotel.

The cover windows don’t work properly, te A/C is very noisy, no hairdryer, no ice container, no body lotion nor shower cap, only onesies of the bed has nightstand

Great stat, clean and comfortable room. Friendly staff

Rooms are small but in good condition

Cindy Hernandez is the area manager for these hotels and she is biased against the disabled, LGBTQIA , and she has a disregard for state and federal laws. She, along with her company, will be held accountable in a court of law.

Clean