WoodSpring Suites San Antonio South

DO NOT BOOK HERE . There is no one to help you at the front desk . You have to call a number for someone to come help you. The hotel stinks and it’s ghetto . I got to my room and there were roaches on the AC . Mind you this was in the daytime . I left within ten minutes. I asked for a refund and kept getting the runaround from both the hotel staff and Expedia . Very disappointed with the outcome . They will still take your money and not refund you

The overall cleanliness was extremely poor. The walls had dirty spots and stains, the blinds were filthy, and the furniture had visible grime and deterioration. We were extremely uncomfortable staying there, especially knowing there were roaches where we were supposed to sleep and keep our belongings. On a positive note, the front desk attendant, Veronica (I believe that was her name), was extremely nice and helpful. When we explained the situation, she offered to move us to another room, which we appreciated. The second room was much better, but after seeing the condition of the first room, we still didn't feel comfortable staying at the property. We ultimately booked a room at the Motel 6 next door instead. I genuinely wish I had read the reviews beforehand. The pictures were extremely misleading compared to what we experienced.

Passable

Dirty. Ac didn’t work properly.

Lady at the reception had a wonderful customer service, but the hotel experience was horrible. Floors felt grimy everything was dirty.

Exceptional

Exceptional

Clean

Clean

Limpio en geral y tranquilo.

Good

it remodeled but the plumbing was not working properly and the toilet was leaking water all night long

it remodeled but the plumbing was not working properly and the toilet was leaking water all night long

Exceptional

Roaches, mold, and rust in every room! First room was hot..AC not working. Second room smelled awful despite being a “nonsmoking room”. Third room didn’t smell bad and AC worked, but the roaches and mold was everywhere. We booked 7-8 nights but only stayed 3-4 nights because waking up to a roach and spider on my bed was not fun! Especially with a baby and kids. No refund was given. Very disappointed because the pictures on the website are very deceiving! I have attached photos for proof.

Roaches, mold, and rust in every room! First room was hot..AC not working. Second room smelled awful despite being a “nonsmoking room”. Third room didn’t smell bad and AC worked, but the roaches and mold was everywhere. We booked 7-8 nights but only stayed 3-4 nights because waking up to a roach and spider on my bed was not fun! Especially with a baby and kids. No refund was given. Very disappointed because the pictures on the website are very deceiving! I have attached photos for proof.

I didn't have the breakfast and location was good . My room the bed felt like it was slanted and i did see like to roaches. and and part of wall was pealing like if it had a water leak before.

I didn't have the breakfast and location was good . My room the bed felt like it was slanted and i did see like to roaches. and and part of wall was pealing like if it had a water leak before.

It was very dirty..I don’t know how they are open for business.

Ac worked well The door to the room sagged so you literally had to pickup the handle to shut it, TV didn't work and staff wasn't there after hours. Only 2 pillows on the bed. Couldn't reach anyone for more towels at 8am without being charged for it. Elevator is really slow. Wouldn't give it a 4 on reviews it would be 2.5

Ac worked well The door to the room sagged so you literally had to pickup the handle to shut it, TV didn't work and staff wasn't there after hours. Only 2 pillows on the bed. Couldn't reach anyone for more towels at 8am without being charged for it. Elevator is really slow. Wouldn't give it a 4 on reviews it would be 2.5

Checked in. We noticed roaches and had to leave around 11pm. There was an infestation. Contacted Expedia have yet to get my refund back. Office staff “Veronica” said we couldn’t get refund thru them. Expedia struggles to get in contact with front office to confirm situation.

The staff only Images shown on the website are not the same as when you arrive

The staff only Images shown on the website are not the same as when you arrive

I booked for two nights, but I could only stay one. We couldn't stay the second night because of the cockroaches everywhere. My family and I decided to leave. The place felt so dirty, the beds were as hard as stone and smelled like storage. Reception closes early, and there's only a phone number for assistance, but there's no service at all. No extra towels, no coffee, and the hallways smelled like cigarettes. In short, I would never stay here again. I'm contacting Expedia for a refund, and the hotel isn't answering the phone to validate it. I've already made two attempts, and the hotel staff still hasn't responded. I don't recommend anyone stay here, and I don't know how Expedia has this hotel listed in their options.

maintenance need be better.

The lady working overnight was extremely nice and made sure everything worked in the room she gave us. She was the highlight of our stay and deserves a raise for sure!

The lady working overnight was extremely nice and made sure everything worked in the room she gave us. She was the highlight of our stay and deserves a raise for sure!

Exceptional

Roach infested, dirty, hairy and rundown. Really disappointed in this booking.

The rooms are infested with roaches. The only thing they offered was to end my stay early and gave me bug spray. I also had to call the cops because I had a random man banging on my door at 3am, the staff didn’t care and just said oh well basically. The sheets on my bed were dirty when I got there. I was there for a month and the wifi didn’t work the whole time. The gate to get into the parking lot was also broken almost my whole stay and if they didn’t have the gate left open we had to park in the tiny visitor parking lot and hope there was space and hope you don’t get towed since they say if guests park in the visitor parking lot they will be towed.

Parking

Easy access

It's very reasonable and efficient.

Pool was not working

Dirty and nasty bed sheets and towels 😡. !!!

The weather was cold and rainy the parking was good due to them having gated parking and required a room key to get into the lot. The rooms could use upgrades and all accessible rooms should be on the first floor. Myself and father in law are disabled and both rooms were on the top floor. Mind you I use a walker and he uses a wheelchair. My question is how would we get down 3 flights of stairs if the elevator went out or if there was an emergency like a fire? That would be extremely hard to do. Staff needs better training at check in the receptionist had no clue what he was doing. Couldn’t find our reservations and it took about 10 mins to get checked in. Woodsprings do better please

Customer service was excellent from one certain hispanic gentleman.

Clean rooms, more channels tv Netflix,

The staff was very helpful and nice. The place was clean, but I still getting them to clean after we were there for a couple days.

Parking did not feel safe , only one elevator was working , door to enter hotel in the back was broken so didn’t need the key card anybody could walk in , the hallway to our room smelled horrible, the fire alarm went off and we were not advised if it was an accident or something else , booked for three nights did not even stay there 4 hours , tried to leave the key with front office nobody was on staff , it was late and the weather was bad so did not wait long to see if someone would return waited about 5 min

San

Frustrating when i got there no body was at the front desk i arrived around 10. I called the number. The lady came down to the front desk and told me that next time the the front desk closes at 4pm on sundays and the rest of the week it closes at 8pm. And other things happen. So i dont recommend that place. And it pretty rundown.

I couldn’t stay there the place is infested with cockroaches and really really dirty

Great place to stay. Manager Jose is super friendly and the housekeepers are amazing

Great stay

Room was awful

Room was spotless and staff was helpful

Very friendly people and very helpful tool

Great

The room was very clean Veronica was the one who check me in. She is very friendly and very helpful. I look forward to my next stay.

Room was clean, and the staff was great

Never checked in when I arrived no one was at the front desk I called the number no one ever answered I was coming from out of town and ready to relax after a long drive with my 3 children only to have to search for another hotel at 10pm at night finally checked in another one at 11:30

It was extremly loud to stay in and sleep in the room bc it is by a major highway which they did not list on the site, it wasn't loud the first couple of days but towards the end of the week it started to get loud with the cars on the HIGHWAY, it also is not much to walk to nearby, there is a bus stop outside of motel 6 which is next door bu the service road is extremely busy and a lot of cars drive by very fast so you have to stay up and be alert when catching the bus out there if you walk to circle k up the street you have to be alert when walking bc the cars drive fast in the area and it is not well lit on the sidewalk also it is not friendly for delivery drivers they cannot deliver to your room which a lot of people expect delivery drivers to be able to do when someone orders in a hotel there is NOT ANY GATHERING SPACE OUTSIDE for others to eat or get fresh air i.e. picnic tables there are also A LOT OF SINGLE MOTHERS WITH INFANT AND TODDLER KIDS which i did not expect, there is no where on the property for the kids to play they did switch my rm when i did a second booing and complained about the noise nd i stayed in rm 309 bu the young girl with a infant they have staying in rm 308 begs and is loud i would not recommend staying by her

It’s been an amazing stay so far and I’ll recommend this one to friends.. The workers have been amazing people and real helpful with what I needed..

Love staying here when I want to get a break from the ranch. Staff is always nice and friendly!

On the on the other the hand I had a gift card that would cover the whole room and it asked me to pay $4 for an insurance plan checking my card information and was chargec the full amount to my debit card instead of the coupon

Very good

I came into San Antonio for my grand-daughter’s Air Force graduation. When arrived to room it was definitely not what the pictures looked like. Refrigerator was rusty on outside, small kitchenette however no utensils, no pots or pans. The bed was a platt form bed that was very uncomfortable, not to mention the door did not shut unless you pulled up on it. Was able to get another room upstairs that was not much better, 3rd floor, elevator was broken the front desk lady that changed the room was helpful at the moment as she is taking us to two different floors to look at rooms explained the elevator had to be hit or pushed on to make it work. The second day there when we got back from base the elevator had a sign stating did not work. Ask front desk for more towels my husband was told after walking down 3 flights of stairs that he had to bring the other towels down first. All that was said to us was they were under new management and the place was going under construction I laughed. Nice way to cover things never saw one repair taking place. This was definitely not the experience far as a hotel I wanted to experience while here in San Antonio for such a great event.

Great

The room was not necessarily dirty but it just was not up to part. The refrigerator was very old and had rust all over the front, from top to bottom. The microwave was very old. The tub in the bathroom had a piece missing from it, which also had that old rust on it. Sink in bathroom was some what coming apart. Defiantly wasn’t comfortable bathing. The smoke alarm also went off early the next morning. I would return. The hotel defiantly needs to be updated. In there were barely any channels to watch on tv.

They didn’t help

If you arrive after hours, they do not Mann the lobby desk overnight. Secondly if you leave your room key in the room when you’re checking out, you can’t get out of the gate and have to have the lobby. Let you into the gated fence. I understand the safety concerns, but we might need to think through better ways to do that because how am I supposed to use my key to get into after I’ve already checked out unless I’m keeping the key and I don’t wanna do that. It’s just weird

Nothing.

Cockroaches in the room,bugs on the beds ,dirty and sticky floor on room

it stinked really. bad and there was roaches and hair and omg horrible !

Terrible service., NOT RECOMMENDED. Check in hours 3:00 pm to 2:00 am ,I was there at 1:00 am trying to check in and nobody was there. Trying to call and they never answered. And they charged me anyway!!!

Good place

It's clean inside the room but very bad service the staff are very rude tje beds are bad the ac doesn't work.

The hotel is old and dirty it has a humid smell and everything is old and dirty.

It was comfortable and cozy, the front desk staff was a bit rude, because we couldn't get the room door open. But it was resolved.

Good

Decent for the price.

Smell to cigarettes the room

Todo bien esta calmado y seguro

Todo bien limpio un ambiente agradable mi carro estuvo bien asegurado no paso nada malo no uvo ruido un ambiente tranquilo.

Rented a room for a 21 and older event. Took a Lyft all the way downtown just to notice that I did not have my ID. Had to go all the way back and was stopped by Destiny on the way in. She stated “I think I kept your ID, I have a bad habit of doing that.” I was in my room for at least an hour before I left. She did not call my room or bring it up to me. Tried to talk to the manager Jose the next day and inform him that his employee was incompetent but he was apparently too busy to talk to me. Made his other employee tell me that it was just a mistake on Destiny’s end. Do not stay here ever. They do not care about their guests.

Commode didn’t work there was black mold on the restroom ceiling, hair in the shower wouldn’t recommend or stay there ever again.

after staying 7 nights still NO ACCESS CODES for WIFI, towels not exchanged, bed linens not exchanged, small gate does not open with card, I called 36 hours ahead to cancel the last night and was told I would not get refund. I found several roaches after day 5 in the room.

No wifi ACCESS CODES ,

ok.

It’s was horrible. NO COFFEE!!! Beds & pillows were like cardboard. Rude desk people. No way to cook anything yet it had a couple burners. Worst hotel I’ve ever been in.

Great place

Great customer service

Old

Safe and quiet

The staff came in at midnight no knock or warning ! Very unprofessional even stopped by twice in the morning to ask if we were going to extend our stay early morning way before check out time! Mind you we were asleep with an infant!

Fair for the price, everything works

Terrible night service. The lady acted loke she was the owner and room was roach infested

Staff was very friendly! It appears they are working very hard for guests to have a good stay. It was mostly clean, but there are a very stains that should be addressed. Also, most things are in working order, but the walking gate from outside the fence to the front door was not working.

That toiletry was broken couldn’t flush they came to check it out come to find out it was still non function

The room had a horrible odor and so did the hallways. The microwave oven did not function. The beds were not comfortable and housekeeping did not clean our room or give us fresh towels. I will not stay there again.

Stayed here 4 nights and they were not good. The hallways stank, the beds were uncomfortable and made alot of noise when moving, the people on the room on top of us made so much noise running around that we had a hard time sleeping, the floor in our room was sticky, the water at the shower kept switching between hot/cold every couple of seconds, our room was right next to the expressway and we heard traffic all night,Overall the stay was not good.

Nice

We were given a room that the door didn't close not unless it was force to close. My husband had to push the latch to force the door to close and he cut his finger. I reported the incident to front office. I asked for a few band aid because the bleeding won't stop and asked to change rooms.

Good

Good

I want my money back

John at the front desk was amazing. We switch room 3 times, because the first room had toilet and shower issues. The second room had legit bed bugs crawling in the floors when we turned the lights on. Very uncomfortable stay. Would not stay and woodsuites again. The halls smelt like dogs and cigs. The hotel is very run down. But John was amazing and helped us through it all. Very good employee but just a horrible building.

Maid-service 😇

Muy limpio los cuartos Muy seguro el parking

Unfortunately found few bugs in the room I stayed in. Tv wasn’t working which I call reception and they said they would take a few mins to assist us. An hour went by ..called again and apologized they forgot but would be there in a min. Never came.

We seen many roaches in the room. Wasn’t very clean.

Facility needs to be exterminate. Baby roaches in room.

I opened the refrigerator and there were roaches inside and a crushed Roach in the door, I would not recommend this hotel to anyone I wish I could get my money back.

No front desk attending

Room floor was dirty with old hair ties, hair and dirt in bath tub, bathroom vent full of dust. Toilet was clogged when got in room good thing we only needed the room a few hours to sleep for the night and my little is still in diapers. Fence Gate to get into parking lot not working so had to use drive thru gate to walk to gated parking lot.

Good

It was a good stay

We only stay one night after visiting family, but for the price it was right. Is a good condition place.

💯

Everything was great

People were great

The hotels were all booked for a huge festival. I chose this hotel and the hotel smelled as soon as we entered to check in. The room was dirty and smelled like cigarettes. The bed had a long hair in, however the cleaning lady was nice enough to give us a fresh sheet for the bed. After Lysoling the whole room the stench of cigarettes was still there. After spending one night there and packing up we even saw a roach. Needless to say we will not stay there again.

No toiletries, rouches in the room, elevator did not work all the time and had to use stairs, and checking out was not easy.

Faucets were broken, couldn't take a bath as the faucet was set to shower and could not release. Air conditioner was cool and not cold.

Había cucarachas en la habitación . Además que tardaron demasiado en darnos la habitación. La necesitábamos rápido llegamos 12 am después de manejar 16 horas y tardaron 40 minutos en entregarnos la habitación

Stay was good. Property was ok.