WoodSpring Suites San Antonio North Live Oak I-35

My room had cockroaches dead and alive The carpet was sticky I asked for refund but was denied I expected a good place to stay Not recommended for long stay Kind of smelly but not that much Bedsheet was kind of hard to sleep on

Real dirty roaches and smelled bad

Well, they do offer smoking rooms so the entire fourth floor was like walking through a giant cloud, a secondhand everything from cigars, cigarettes, and any other things you can imagine people be smoking literally head in a cloud as you walk through the hallway the Wi-Fi did not work the entire time so was not able to get any work done while I was in my room

Honestly. The room i received Was alot cleaner than i expected so that was very appreciated. The bathroom was a nogo. The vibes were low & the receptionist was just not cool..

Don't clean room's unless you stayed longer.

Did not stay trip cancelled

Recomendado 100%

Amazing staff as always

Bad

Exceptional

It’s pretty much low income housing. Not well managed. The room was dirty.

Clean everything.

Clean everything.

It was dirty there was roaches. It smelled really bad in some of my friends other rooms.

Nothing it was dirty It was dirty there was roaches. It smelled really bad in some of my friends other rooms.

It’s pretty much low income housing. Not well managed. The room was dirty.

Amazing stay as always.

Not the best hotel. Didn’t even stay 5 mins, it was awful. Outside looks clean and nice but the inside is horrible. Staff was nice and helpful but the establishment was 0/5 stars

The bugs and insects (cucarachas) in the room. The location is not good.

Smell a little bit but better than Motel 6. Prices was good.

Kitchen is very convenient and staff is amazing

Very good

Overall good

Good

Love staying here the best suite i’ve ever been to the staff makes the stay feel more welcoming.

The people that worked there very hard worker kind and will help any one in need

The people that worked there very hard worker kind and will help any one in need

The check-in experience got the stay off to a poor start. The reception window was already closed when I arrived, and I waited about 15 minutes before someone finally came to the front desk to check me in. The property also wasn't as clean as I expected, and I was disappointed by the number of people loitering around the front entrance. There was a strong smell of what appeared to be marijuana, which created an unwelcoming atmosphere and didn't leave a good first impression. The room rate was reasonable, which is probably the hotel's biggest strength, but considering the overall experience, I don't feel the value was there. I hope management and ownership take steps to improve the property's cleanliness, customer service, and overall appearance because it has the potential to be much better.

C

The place was dirty, every door handle was dirty, carpet was very stained, all the corners of the bathroom and floor were dirty, there was a roach in our room, elevator smell terrible. I always carry clorox wipes and my own sheets and pillows. I had to give it a cleaning before we laid our things down. The entrance to the hotel was terrible to locate,

It was a bed to sleep Smelled very bad. Wasn’t clean. Saw roaches.

It was a bed to sleep Smelled very bad. Wasn’t clean. Saw roaches.

One of the worst hotels ever!

Amazing staff

It could’ve been better without...

It could’ve been better without the bugs and the room smelling like urine

413 room was also same issues and finally he opened the door with master key. And i entered in the room. Restroom was not clean water is not flushing room was smelling very terrible experience and fire alarm was also beeping for 1 hour in whole building. No one was taking caree. 60$ for one night was not worth itt I suggest to everybody don’t book that 3rd class motel

It was a nice and clean hotel. The staff was friendly and courteous.

Very good

.

very effective kitchen

Full of roaches. Staff is barely at the office. The whole place smells.

I did not eat breakfast there The staff was not very friendly or helping the rooms were not very clean. They were roaches in the room. There was no amenities. The carpet was sticky like they shampooed it and didn’t dry it correctly. The first room they gave me the TV was coming off the stand like completely broken. it was more like an apartment complex than a hotel. There was older people that were coming in and out with their stuff and it smelled like dog pee in one of the rooms there was people outside that were staying there long-term smoking marijuana. It was not a professional place at all.

I did not eat breakfast there The staff was not very friendly or helping the rooms were not very clean. They were roaches in the room. There was no amenities. The carpet was sticky like they shampooed it and didn’t dry it correctly. The first room they gave me the TV was coming off the stand like completely broken. it was more like an apartment complex than a hotel. There was older people that were coming in and out with their stuff and it smelled like dog pee in one of the rooms there was people outside that were staying there long-term smoking marijuana. It was not a professional place at all.

Room is very bad rusted at corner. I would like to request return of 2 days pay

Dislike the place Elevator was dirty I reserved a non smoke room. And room stinks and also had cockroaches. Never coming back to this hotel.

Very helpful staff

It was filthy! Towels had hair stuck in between threads! Hair was everywhere in the restroom! So I'm assuming they didn't even do a proper clean! Sheets had stains in them! Honestly one of my top worse hotel stays! Front office leaves at 11 so you're screwed after that!!

Initially the staff was pleasant. After check in, it went downhill! I walked in the room I wanted to leave but paid through a 3rd party app so there was no refund. The pet fee alone was ridiculous! $216 for 1 week! The room itself was very unclean. The bathtub looked barely cleaned out, the toilet had debris after a few days of use. The carpet had multiple stains that I could not tell if from pets or mainly people. Overall, the room looked dirty. I would not even eat in the that room! Wore shoes in the shower and around the room. The smell was pretty musty from carpet too. If most of the rooms looked like this, please pass if you can afford too. Housekeeping was biweekly if stay is extended. One staff member was rude when I requested a room change. Actually he ended up getting multiple complaints. The police where there twice in a 5 day period. Cheaper hotel prices should not be less kept in cleanliness. Do yourself a favor and steer clear!

The actual bed was really dirty. There even a piece of old shredded cheese under all the bedding. There was a roach in the room.

Tried to call the front desk for three straight days and no one ever picked up, voicemail was full.

Worst hotel I have ever stayed, whole hotel smells of smoke and a gym locker that has not been washed in 10 years, not to mention the black mold in the shower the dirt grime and dust at the top of the shower all the hand prints dirt and grime over all the walls my fiancé woke up with big bites all over his ankles. We immediately checked out the next morning but wouldn’t refund us the rest of the days cause they said it was a “promotion” when we booked so can’t do anything about it. If you need a room you’re better off sleeping in your car. The mattress’s they use feel like the bought them from Temu they are so thin and springs dig into your back.

Thank you! Great amenities. Very clean and staff is professional

No kitchen equipment, room smell terrible and no hot water

Rooms need to be clean better. it so sad

Then Jesus who does not speak very good English, the site manager in short, threw us out a day early and try to make excuses even to the point of calling the police to remove me, though I did not go inside the office and though I'm retired law-enforcement Just a very unprofessional experience on their part to include large foot and a half round circles of grime in the carpet filthy dirty on top of the refrigerator in the refrigerator stunk it was just a horrible experience. I would go anywhere but here Motel 6 is a much nicer state than this.

Wifi was absolute garbage, and the first room I had was infested with cockroaches. The staff was kind enough though to let me switch rooms so there's that.

There were no dishes in the room. No iron.No hair dryer. No coffee maker. No breakfast. No towels. No ice. No comforter on the beds. No wall outlets. No lamps.

The hotel was clean and the front desk associate was excellent with service. Will stay there again.

The room is infested; I was woken up by a cockroach crawling across my forehead. The bathroom was disgusting—the tub was covered in mold, grime, and peeling paint. It wasn't even white anymore. The floors were so filthy we were afraid to walk barefoot. The room also reeked of pet odors and was covered in animal hair, showing zero disinfection between guests. The bed was the worst part. The mattress is ancient and skeletal; I could squeeze it flat with one hand. We woke up in physical pain every day. On our last day, we stripped the bed and found huge brown stains and what was clearly dried blood on the mattress. No wonder we were itching all night. To top it off, the fridge made a mechanical screeching noise that made sleep impossible. This property is a legitimate health risk and needs to be shut down by inspectors. Save your money, your health, and your sanity—stay anywhere else.

Roaches everywhere, terrible condition, no staff is ever there, please avoid this property

Checked in and my room smelled like dog.The following night I found a roach on my bed.The toilet had a large stain and the painting was coming off the tub.

Rooms were clean and staff was amazing

Clean and quiet property. Awesome staff!

No hot 💦

Why stay if u can't use the kitchen. Stayed for a month and still had to use door dash

Its a horrible place to stay, I didn’t feel welcome cause no one was there to greet me. I had to call the customer service for help & they called property management to make them aware there was about 3 clients in the lobby waiting. I waited for about 25 minutes. Then once checked I get to my rooms and let me tell you it was the worse experience ever. My pictures will speak for themselves. I had to take my family & my business somewhere else. So much for my spring break getaway.

roaches inside the room, No one to help after 11PM. bad experience. Given room for 4 people while tower were there for two only. in experience

Even I already paid for , I don’t want I get sick after sleeping there one night.

Has cockroaches and the whole hotel smelled like cigarettes the beds were so uncomfortable and I don't recommend this hotel at all.

Very good stay

The most unacceptable motel accommodations we have ever experienced. The employee up front screamed at me when I asked for towels. He yelled that he had way too much going on to deal with me. I ran out of that trapped area. We were there due to an emergency or we would have left immediately. I reached out to corporate and I never hear back. None of my family will ever patronize these properties. This was aside from scurrying roaches, dirty room (the towels were to clean), we bought new towels, sheets and pillows at the Walmart and made the best of it without bothering the front desk. We should have called the police about the brutal explosion by this employee.

Clean room and reasonable

Upon entering the hotel a strong smell of cigarette smoke filled the air. Upon entering the room a musty smell. The toilet constantly leaking. The refrigerator did work. But if you want to cook something better being your own pots, pans and utensils. The front desk does have them for sale. If your key doesn't work after 11 pm, no one is at the front desk to assist. The only items for use in the room is two bars of soap and two cups. They only replace towels after you have checked out. This hotel reminded me of a highrise motel 6. There will be no more stays at this brand of hotel for me, I would have to be in desperate need to stay at this brand. The staff was grouchy. I asked they cleaning lady for towels and she tried to give me a roll of toilet paper. When I told her no, that's when she understood and handed me the towels.

I would not stay here. This place was horrible! Roaches , not clean and not all what was advertised! The blanket had stains and the blinds had some kind of substance all over it. I didn’t even stay one night. Had to leave after killing three roaches.

Just a place to stay, nothing extra

Cleanliness

Our room smelled like feet really bad, but the staff was friendly and parking was safe.

I was giving WoodSpring a second chance because I had already had an issue with a different location

Cleaning could be improve Floor in room not sweep and mop right. When i was coming out of the room i seen a gentleman moping in the hall. i notice noting was sweep there was dirt on the floor and trash. When i went back to the room the trash on the hall floor was still there put he mop ?

Yes

Horrible

Roach infested motel. Very sketchy and the toilet started leaking the second we flushed it once

The room was decent and the price was good for the area of town

Bed was awful

older hotel, it was clean, keep in mind, its a hotel where alot of blue collar men stay at. its not a hotel for families,

I had to change rooms because the first one had Roaches

I was told I couldn’t get toilet paper until morning after being here 4 days and no room service. Was only given 2 towels in a room reserved for 3 people. Will absolutely never book here again. Hotel owner was rude and very obviously doesn’t know how to run a hotel!

As you enter into the building, something inside of your soul, screams out to you, that this is not the place to have a comfortable stay….

The room smelled musky and a bit like wet dog. The bedsheets and towels had visible brown stains. My wife could not stop coughing once she was in the room. The front desk person was nice and friendly, but the cleanliness of the room was bad.

Room was a little run down compared to the rest of the place, it smelled like smoke, no shampoo or conditioner, and last but not least poor wifi

Internet was down so took forever to get checked in. Was told that I could leave, come back, or call to get room. Or could get refund. Room absolutely stunk from previous folks cooking. And the hallway smell was overpowering with mint because they were trying to overcome the bad smell…

Hotel over charged me then my quote on hotels

Great staff! Quan is AWESOME!!

Staff has attitudes with you sometimes, the smoke alarms go off for no reason and are so loud, for myself who has a dog in the room. It causes them anxiety and lucky i happen to be there to get her out of there quickly. Theres no compassion from the staff that my dog is scared out of her mind as is shaken up. Also they advertise dogs are welcome but never mentioned there is a 200 dollar fee for them anywhere.

Staff was very friendly

Cockroaches, peeling tub, ac needs cleaned, weak water pressure when flushing, nothing to cook with. No coffee pot or travel size toiletries.

everything was fine but there is a roach problem

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RUN don’t walk away from this location. Ghetto, unfriendly staff, threatening fights outside in the early morning, difficult to access entry, and they stole three nights from me (I was charged for a stay I never had). Roaches, dirty towels, and used bedsheets to top it all off. WORST experience. Do not book here.

This company stole my money and charged my card for a stay I never had because the staff closed their counter before I could even check in. If you want a stay that smells like smoke, has ghetto fighting outside, and a raggedy stiff bed this is the place for you!

Clean the rooms. Provide more towels. Clean the rooms. Buy better sheets. clean the rooms.

AC could've been better

Went through 2 room changes due to 1) a bug crawled across and under the mattress and I couldn’t find it, 2) the AC was struggling in room two, 3) final room was really smoky even though it was supposed to be a non-smoking room. By the morning all my possessions smelled like I’ve been smoking for 12 hours straight and I am a “never smoker”, haven’t even ever tried it. The staff in the evening when I checked in, seemed annoyed by me having problems and he said he had other people to take care of. The staff in the morning did not even ask about my stay.

Privacy

Clean

The whole experience was terrible. Waited about 20 minutes for front desk to come help check us in. Walked inside the first set of doors it smelled so strong of cigarette smoke went in the elevator it had a musty smell was very dirty even had spiderweb. The wouldn’t work finally worked. Used the restroom toilet didn’t flush properly. The room was dirty had a couple of dead roaches took off my shoes the floor was sticky dirty. Went back down to let them know, he was helping someone check in was told to wait a minute while he helped the other person, I said no I need to be helped rt now I have a place I have to go to, he attended me gave me another room Same senario. Except the door opened better and the toilet worked . We won’t stay there again

It was a last minute stay but I did not have enough towels and there is no one at the front office to help after a certain hour and tub do not look at clean at all. They could do a little better at cleaning the place. Another thing was that it smelled a strong odor of cigarette smoke and weed.

Quan at the front desk did an amazing job with helping me get checked in. He advised me on how to get the best price for my stay and has an outstanding personality. He’s very professional and made things as easy as possible. Room was clean the communication is stellar. I recommend this property it’s awesome. Gratitude to the staff for a wonderful transition.

everything was fine except there were roaches and dead bugs in the bathroom

I think I over paid for the current condition and the quality of the room was not there!

The semi-infestation of roaches/bugs in the rooms that obviously hadn’t been treated.

Water in the sink didn’t drain. Water in the shower never got hot. I have stayed here in the past and had a much better experience back then. The upkeep seems to be diminishing. A saw two roaches during my stay.

Lots of roaches. And I was only there for 12 hours.

Staff was very friendly and accommodating. Property was very clean and the room amenities were great.

Left, did not stay for the two booked nights.

Unsatisfied

Its was descent for the price. The beds are not comfortable at all. Pillows were flat as pancakes. Saw a few roaches. The area was quiet and not alot of commotion. For the price not bad, just dont expect a lot with the room.

Ok

Quan was amazing and very friendly and helpful!