WoodSpring Suites San Antonio Fort Sam

Disappointing

Bad

Exceptional

Good

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AC worked well. There was no service to TV for 5 days when I checked out.

Quan and Maria were kind and accommodating. I stayed there for almost a month. My room 310 had roaches appearing occasionally. The vent hood above the stove didn't work. The only ceiling lights that worked were the one near refrigerator and the one in the bathroom. The bathroom fan didnt work. Only one stove burner worked and to turn it on you had to turn it to the off position. I also had to supply my own toilet paper.

They had good channels on tv It was dirty. It smelled like weed and cigarettes. There were dirty socks in the restroom that weren’t mine. There was a pubic hair in the toilet seat. It was just awful.

They had good channels on tv It was dirty. It smelled like weed and cigarettes. There were dirty socks in the restroom that weren’t mine. There was a pubic hair in the toilet seat. It was just awful.

Bad

This was a horrible experience overall!!! There was massive construction around the hotel and we tried to access the location for approximately an hour. All freeways were blocked off so we ended up staying somewhere else!!!

Location was great Spent the whole weekend with no television

Spent the whole weekend with no television

Good

I didn't like it because they couldn't find my reservation I'm paid for rooms online and still didn't get a room

I'm paid for rooms online and still didn't get a room

Nothing It is a drug and prostitution den.

Nothing It is a drug and prostitution den.

Bad

Light over the bed not work, no bedside light Bathtub cracked. Stained towels folded as clean

Light over the bed not work, no bedside light Bathtub cracked. Stained towels folded as clean

My TV DID NOT WORK

Poor

No internet, reservation was wrong too less towels for 2 persons for 2 nights. The elevator did not work and they put us seniors on the highest flour with only one bed for one night instead of the reservation of 2 nights and 2 beds.

I wouldn’t even in life stay here again roaches real bad, they don’t clean the rooms or give out clean towels, front desk staff didn’t know anything or was no help

The place needs to replace some appliances, and I think there should be a coffee maker in every room, but overall, it is a good and affordable place.

HORRIBLE HORRIBLE HORRIBLE. DISGUSTING. DIRTY. UNSAFE. ROACHES. DAMP SHEETS. DAMP PILLOWS. NON-WORKING REMOTE. REPLACED WITH ANOTHER NON-WORKING ONE. VERY DISAPPOINTED

Ma

The room was less that great with roaches in the room. The blankets, mattress, and pillows were thin.

Muy buen lugar y precio accesible

REGULARES Nesecitan Mejorar Los Servicios Como Buenos Desayunos y Personal Calificado

Don’t know why the health department keep it open till now bed bugs, roaches everywhere we only stayed for five minutes before we run away. Look at all reviews before you book your trip.

It’s a good place for short stays

No lo recomiendo tardaron en darnos la habitación 2horas y

Over booked room, reject customer close to midnight without any notice

Bad

Air conditioning was good. It was somewhere to sleep fr. Wouldn’t stay again, but the customer service was good.

Worst hotel, staff and bed bugs undo the fitted sheet and take a look at mattress just sick the mattress was supposed to be what it looked brown grey black just terrible mattress belongs in dumpster. Toilet didn’t work & smelled like mold in room.

The staff were helpful but the property itself and the room was sub par.

TERRIBLE.

Better beds

I’m not taking any stowaway roaches home. Yucky!!

The general manager wasn't understanding to my wife disabilities due to our elevator being down for the whole weekend. His demeanor stinks. He doesn't belong taking care of a properties as big as Woodsprings.

Clean,friendly

Staff not friendly

they made every effort to make sure my stay was safe and clean. property manager was extremely professional and attentive. cleaning staff very friendly and courteous.

Not worth, not sleeping because of the fear of having insects in your body. And the smell omg.

My Pet loves it there

I’ve never had a problem it’s nice there and staff don’t bother just wish they had ice vending machines

Good night sleep

I stayed there with my wife one night the place was filthy dirty had cockroaches Furniture inside was falling apart and I have stayed at these places before and this is the worst one I've ever seen I do not recommend this I feel the franchise needs to shut it down and redo it the city needs to shut it down nobody should be living in this place and the staff was horrible

Ac didn’t work and a bunch of roaches. Felt icky the whole time we were there.

Bed bugs

Full size fridge and 2 burner stove top.. no pots, pans or utensils.

Didn't go

it was cool i just see there a lot of things that can get inprove

Roaches - This place is full of roaches.

We booked a couple of rooms, in both have cockroach , we leave and go to another place 😡

Stayed here for about a week while passing through town. It’s a simple, budget-friendly place, but it was clean, quiet, and felt safe the whole time. The room was kept up well and I didn’t have any issues during my stay. If you’re looking for an affordable place to sleep without any drama, this spot does the job. I’d stay here again.

This property did not feel safe and was dirty. There was hair in the bathtub, dead bugs in the kitchen drawers, live roaches on the floor and climbing on the wall behind the headboard. There was no one at the front desk nor did they answer the phone when I wanted to check out. This was my worst travel experience ever!

Woodstock

The room was very satisfactory. The young man at the front desk, Isaiah was extremely helpful. He provided us with excellent service

Yes, my experience was terrible. I would never stay there again bad experience.

The rooms had an infestation of cockroaches. The front desk knew it and they did not want to give us our money back. We need to move to another hotel. You need to provide a clean and sanitation place

Looked old but not too terrible when we first came in. Once you step in and look to the bathroom you can see the blackstains under the rim of the toilet. Not happy but it was almost midnight and we were exhausted from being on the road all day. Started unpacking and killed a cockroach running across the floor. They kept coming from everywhere along with small flea like insects. When I went to kill one that ran under the bed...the floor under tte bed was full of food crumbs, etc. so no wonder they have a pest problem. No one booking through hotels.com should be sold a dirty, bug infested room. NoWithin minuteAstarted

It was smelling bad! The atmosphere is not safe. I was terrified for my life. Isolated places. Not good place to be!!!

The beds are basically a cot with a very poor-quality mattress, extremely uncomfortable. Honestly, I do not recommend this place. Now I know where I would never stay again if I return to San Antonio

The hotel is dirty, run-down, and feels unsafe. It’s a roadside property where it looks like people actually live there, which already made me uncomfortable upon arrival. The entire place smelled strongly of cigarettes, including the room. The room itself was in horrible condition: • The bathroom door was broken and damaged • The pillowcase was stained, looking like it could be blood • The bathtub was extremely dirty and stained • Overall cleanliness was completely unacceptable To make things worse, the front desk is NOT open 24 hours. When you arrive, you’re expected to call a random cell phone number to check in, which is very unprofessional and inconvenient, especially after traveling. Noise was another nightmare. The room above mine had people running, jumping, and dragging things until 3:00 AM, making it impossible to rest. There was no staff available to help or resolve the issue. My reservation was for two nights, but the experience was so terrible that I was forced to book another hotel at the last minute just to be able to sleep and feel safe for the second night. This stay was stressful, uncomfortable, and honestly disturbing. I would never recommend this hotel to anyone and strongly suggest spending a little more money elsewhere to avoid this kind of experience. I’m writing this so others don’t have to go through what I did.

Ok

Room had no dishes,microwave trashcan not even a remote

Live and dead roaches in the room. Tv remote didn’t work. Bathroom door knob was broke . Bathtub was patched up and disgusting. Beds were dirty. I’d never stay there again

Roaches everywhere…homeless people around grounds….

Not bad for price

Falling apart literally broken doors scratching on walls noisemakers at night stomping had call front desk at 3am to 6;45am I check out early couldn’t sleep at all I took pictures of everything

It was awesome

There were roaches in the room. Cleanliness was lacking. Some of the staff was rude. And there was a lot of homeless people loitering around the grounds

Yes thecroom was very clean and the staff was polite

Disgusting the fridge in the hotel was all rusted it reeked like cigarette smoke .. Did not want to refund my money either.. Nasty Nasty

N/A

The worst infected with roaches and the room smells like cigarettes customer service bad

They didnt provide anything nor cleaned the room for 8 days. You have to go buy everything to cook in the small kitchens, never cleaned the room nor provided clean towels,wash cloths,soaps and etc. Had to take out your own trash. Had to go to the store and buy everything needed for room.they didnt provide coffee or tea no breakfasts.

Pet friendly, 8 days stay never came in to clean room nor clean towels or wash cloths, we brought our own thank goodness,no coffee maker, no silverware, no bowls,no cups,no plates,no cooking ware,no coffee.

Bugs, shower head sprays water all over bathroom and they tried fixing with tape. Horrible area with people wandering all over all hours of day and night.

Booked 7days. Only stayed 2 nights. Vehicle was broken into.

I did not stay in the room because it had bugs.

I got catfished hard from the professional photos online from this one. I counted 7 actual roaches crawling during my stay. Terrible hotel

When we got to the room, the tv remote was just an empty box that had chew marks on it. Took it to the front desk, which i had to call a number for someone to come back. Got a different remote. Went back to room. Saw a cockroach on the floor. The bathtub was filthy. Saturday night about 8:30 pm we turned on the lights and saw multiple cockroaches (see pics). The frontdesk is closed after 10pm. Really? ? The tv antenna was on the floor. Just overall filthy and bed was uncomfortable as well.

Trash my truck was broken into and didn’t get no help from front deck

Great management, great service

We like how attentive and friendly the staff was. We also liked the quality room at the great value we got

Do not stay there at all it's definitely not worth any of your hard on cash or debit/credit cards. Restroom door had a hole. The room temperature was like you were in a sauna day and night. The front staff said they don't have a bell hop for years now on day one of check in. The only person decent inside was the one that collected trash and or did inform maintenance issues back to management. The elevator was not operable from the 4th floor back down to first floor. The elevator was operating from the first floor to the 4th floor. There were times the elevator was not operational correctly. I even got stuck in there with no cell phone. Luckily, the phone button inside I pressed the elevator it opened. But, for a min there of course I did panic because there would not be oxygen for myself afterwards. As well as check out this Manager for seven years did tell myself verbally he would call other Wood spring Suites to let them know about myself. This Manager did like to tell me I was being aggressive when I definitely was not once at all. Imagine if I did have audio on myself this Management would be apologizing so quickly. So, most definitely someone needs to audit this place entirely from the front desk staff as well as the interior and exterior of this property entirely. Apparently, with all past and present reviews someone needs to understand some lingo that maybe someone is telling it truthfully. If anyone was aggressive was the Management himself.

This is the worst hotel i have ever stayed at. The shower floor was disgusting ,the paint was coming off and there was a dead roach in there . Then when the lights were off that’s when all the roaches came out . They were climbing on my luggage and everything. Worst part is i checked out early because of these issues and the hotel didn’t want to refund .

Property looks if it was an Extended stay type of motel, Lobby or checking area has room only for one or two. You must have a key to enter after you check in. Several sign around stating that the property is not responsible for your car, which is understandable. The whole property gives you the sense that you are not safe there. Oh, Bring HotShot or Raid. In short you get what you pay for, never again.

Long. I woul not like to think it is on purpose to have more rentals because this is unbelievable.

The room was covered with roaches which would climb into wardrobe and on u while in bed. Toilet did not work the ENTIRE MONTH STAYED AND MANAGER IS DICRIMINATING AND HAS A NEED TO NOT LISTEN TO COMPLAINTS AND EILL VIOLATE YOUR RIGHTS AND HIPPA LAW JUST TO ACCOMODATE WHAT MAINTENANCE THAT HAS BEEN IGNORED YOUR ENTIRE STAY. HE WORKS WHEN HE WANTS TO, NEVER CUSTOMER SATISFACTION FIRST. WILL TELL U TO LEAVE IF YOU SPEAK UP about issues and let him know his work ethics are terrible. Then will not refund whatever u paid in advance for. Not to mention HE REFUSES TO GIVE UPU HIS BOSS INFO YO FILE COMPLAINT.

In because we were early then he disappeared and we didn’t get checked in til after 3 when someone else got there on their shift to check us in.

I’ll give a two for friendly housekeepers and having a very old heavy commode seat. Two days in and my comment was my bedspread was buggy. I was told to take pictures. I did.

the bathroom door was broken by someone and repaired so it's scary to be in the room

It was roaches everywhere. They were even all in the bed.

Dirty, weird smell and bugs in the room plus staff very rude and disrespectful

It was very dirty offered poor service and honestly was just the worse stay I’ve ever had

The Girl at the front desk gave is room 311. When bringing out belonging to the room, I noticed that the striker on the foot was bent and probably was not working. So I slammed the door to check if it locked and she edited the room across 311. I told her that it wouldn’t lock. Her response was ,” it’ll lock from the inside.” What the hell does that mean. You might want to check for theft from her and acquaintances. Just saying.

Saw a couple bugs but itherwise okay

I would not stay at this property again

Property has major cleanliness issues and has roaches crawling all throughout the night.

If I could give zero stars I would

This was the worst hotel I’ve ever stayed at in my life

Checked in at this horrible hotel, you walk into the facility and it has a horrible smell, walk into my room and the bed sheets and pillow cases where full of hair. Like the last person just checked out and they just did the bed, and didn’t change out the bed sheets. Virginia front receptionist stated she trusted her cleaning people to have the room clean but did not clean the room at all, I had a bad experience at this hotel. Never booking with them again!!!

I booked for a week and did not stay one day after seeing the room. This is a roach hotel. Roaches were in the room and in the hallways. There was an unaccompanied bed just resting in the hallway sitting in front of the elevator. They charge for extra towels. And they make you sign a nonrefundable form to avoid giving refunds for those unsanitary and dirty rooms. In addition, the countertops were old, burnt and the room was outdated. I would NEVER book there again. I checked into the hotel around the corner and was informed that 2 other guests left from that hotel as well.

One pillow, too soft mattress that you feel the frame, smells like smoking room; hallway smells like marihuana, I check out and went to another hotel

I stayed for 4 nights with my Son and although the room had a 2 burner stove, there were no dishes. We noticed the side of the fridge had probably never been wiped down, the entire hotel smelled funky, questionable people around made us feel unsafe and when I asked for fresh towels I was told by the desk clerk they didn’t do that and I would either have to pay or wash them myself. The only ok thing is everything we needed to get to was close. We ended up toughing it out since we couldn’t cancel.

They called me at 10 am to verify if i still needed the room and j confirmed i did. Then i receive a call at noon telling me they are going to cancel since they dont have a 2 bedroom available. Horrible service

HORRIBLE ! That’s what I get for going cheap . Completely gross .

Good

My room at nasty pests in them. It was gross & disgusting. The receptionist pulled the window guard down to not make herself available for customer service. Worst room I ever had. I will never go back.

Staff was nice. Room had roaches

Everywhere around and in the property smelt like marijuana

Very well kept

I had to leave and rent another hotel, not comfortable with people around my company vehicle no light outside. waited for a long time for someone to help me at the front desk.

Rude staff